Helping out when other help desks are closed

It is in this Christmas / New Year period when software companies that are actually open carry the load for others. We have taken calls that ought to have been handled by others yet could not be as they are closed.

Suppliers to small business retailers are notorious for this – for being closed when they should be open providing the customer service they claim to provide.

While we are happy to help, it is frustrating that lazy suppliers get a free ride from our generosity and the forgiving nature of our customers and their customers.

Category: Customer Service

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