Hi My name is Mark Fletcher. I am the owner of Tower Systems. My mobile number is 0418 321 338. My email is mark@towersystems.com.au.
The best was for a POS software company to demonstrate its commitment to accessibility of help for its customers is for the owner of the company to share their contact details.
This is what we do at Tower Sys6ems. In our correspondence. On our website. In our weekly customer email.
By demonstrating accessibility to the owner of the company we set the tone for accessibility throughout the company.
Small business owners and team members appreciate the personal. Retail is personal after all. We appreciate the personal here too. That is why our team members use real names and engage in real conversations.
Being real, being personal is key to a good POS software customer service experience.
Here is a video we shot in house about being personal in the context of POS software and what we do here at Tower Systems:
This video is another example of open and accessible communication. We have a large library of videos available for our customers to assist with training and business advice. The videos help our customers get more value from their relationship with us.
Our approach to being accessible is a differentiator for us. We are thrilled to be able to offer this to our customers.
