Retailers who partner with our small business focussed POS software company can rely in us for more than terrific POS software. Every day we offer business help, advice and support, beyond the software itself but using the software as a mechanism for help.
Many calls to our management and help desk team are from business owners not knowing where to turn. We help where we can, based on our experiences, but without providing advice that we are not qualified to provide.
Since we own and operate retail businesses and have done since February 1996 we can draw on considerable experiences when helping our customers.
Like any small business owner, we like to help our friends and we see any small business retailer as a friend.
There are people we help who do not even use our POS software. That is not a requirement at all. Our support is for small business owners and their businesses first. Getting a sale of our POS software is secondary.
The advice and support we can be called on to assist with includes these areas:
- Shop lease terms, permitted use clause, special conditions.
- Employee management.
- Employee training.
- Customer theft.
- Employee theft.
- Business planning.
- Supplier trading terms.
- Supplier dispute resolution.
- Data analysis.
- Cash flow.
- Banking relationships.
- Business insurance.
- Visual merchandising.
- Quitting stock.
- Buying stock, planning, buy lots and related topics.
- Creating new products beyond what has been usual for the business.
- Landlord disputes.
- Trading online.
- Running a high street and online business.
There are many areas where we help and discuss beyond these listed here. This list offers a flavour of the types of areas we are asked to provide advice or a comforting ear on. Often, we are able to drawn on our own personal experiences and small business retailers like that.
We are grateful for the trust our c customers show in seeking our advice or listening ear when they have concerns. We do our best, and if we are unable to speak with confidence on a query, we try and point them in a direction of someone who can.
This is all part of the Tower Systems service and assistance to small business retailers. We saw we’re here to help and try hard to live up to that.