We hate riding a business and having to navigate a phone system making selections on the touch pad or through voice commands. We much prefer to speak to a human, a locally based human who understands our business. This is why we offer local human-based help desk services to small business retailers using our POS software.
Our help desk is based in Melbourne, Victoria, Australia. It is 100% human. No answer bots. No computer based menus to navigate. Our help desk team members are not required to follow a script. We have conversations with customers for it is out of conversations that understanding of an issue at hand comes.
In 2018 while big businesses are looking to cut labour costs by automating customer service call centres, we live in another world, a customer focussed world where we believe good customer service begins with human interaction.
Our commitment to personal, human, customer service has been on show this week with plenty ty of engagement with small businesses retailers looking to make 2018 a winner year!