When a small business retailer calls our POS software help desk the call is answered by a human in our Hawthorn Victoria help desk. What following is a conversation, an unscripted conversation, in plain English.
All this matters.
We know people have computerised phone systems that want you to push this button or that button. It’s frustrating. We don’t like it and that is why we do not have it here.
We know Aussie small business retailers don’t like calling a local business only to be pushed to an offshore call centre. We don’t like it. We prefer to hire locally for customer service.
We know small business retailers can be frustrated when a help desk staffer pushes them through a script that is rigid – this is what happens when you call your ISP. 100% frustrating! We don’t like and that is why we do not do it here.
Support calls start with a conversation. You get to describe your query in your own words. We work with you to understand the query and the provide an answer, explanation or resolution.
Customer service matters. We try hard, every day.