Switching POS software is easy. If it is not easy then the POS software company you are with is probably offering poor software or poor service – backed by a strategy that makes switching hard as a mechanism of protecting their business.
If switching from your POS software is hard then you have even more reason to switch.
Good POS software companies with good service and good software make it easy to switch, as part of their commitment to being the best at what they do.
Here at Tower Systems we want you to stay with us because you like our software and enjoy the customer service experience. We do not want you to stay because we have a technical lock on you. That is false economy in your view.
Customer service in small business matters, especially in business to business situations, such as we are in offering and supporting specialty retail POS software as we do here at Tower Systems.
For us, the best pressure we can apply to ourselves to provide a good customer service experience is to make it easy for you to switch software. This puts you at the hear of what we do. It keeps us 100% customer focussed as we don’t want you to switch. This is why we continually improve our software and professionally manage the customer service resources – to provide you the best outcome possible, to deliver on the promises we make in ur sales process to you.
We have seen POS software companies that lock people in, make it hard to extract data. The customers hate it and it costs them plenty. In the end it hurts the POS software company because small business retailers talk to each other about their experiences and how they feel blackmailed into sticking with software they do not like.
Tower Systems is an Australian POS software company serving specialty retailers in a range of market channels. We only sell to independent retailers, delivering beautiful software backed by awesome customer service. We serve more than 3,500 small business retailers with software that is regularly and professionally updated.
We are grateful to our user community for their support and guidance.
