We are proud to support rural and regional small business retailers with our POS software. Our service is personal and in-store, placing ourselves where our customers are, to help them get the most from their investment in smart Point of Sale technology.
The personal service we provide to regional and rural retailers includes:
- In-store demonstration of the software.
- In-store personal experience in the business to fully understand business needs.
- In-store personal one one one training in the use of the software.
- Personal customer service, by humans who are based in Melbourne Australia and not an offshore help desk.
- Virtual location in the business to help fine tune the system to maximise opportunity. We can log in, with customer permission, and make any necessary changes.
- Regional user meetings.
- Unlimited personal training.
- Unlimited access to live weekly training seminars – accessible from anywhere.
These are some examples of personal services we provide that help regional and rural retailers leverage POS software for their commercial advantage.
One of the most crucial benefits delivered by Tower Systems is the offer to visit a business considering POS software. In that first visit we ask plenty of questions and we watch how the business operates, what happens in the business, how business is done … for watching and learning can help us understand if the opportunity is one for us or not. We know we are not a good software fit for every business we look at. We have found it valuable to us and prospective business customers to wish them best and walk away so they can fine more appropriate software for their needs.
Being in-store, being local with them enables us to ensure that businesses we work with are a good fit, that we can serve them well with software that is fit for purpose.
The initial visit is by one of our retail experts. They listen, learn and ask plenty of questions. This helps us. We have found regional and rural retailers appreciate this approach to the consideration of the POS software that is right for their business.
Tower Systems is not your usual POS software company. We are proud of this.