Credit cards cost retailers money. Some more so than others. Indeed, some cards can cost a retailer three times as much as the lowest cost card. This is a real cost to business, a cost that retailers are seeking to m mitigate, especially in situations where they are unable to adequately cover the cost due to the fixed price nature of what they sell.
This challenge is especially real in small business retail, where economy of scale is not available and where leverage to push down other overhead costs is not an option.
Here at our POS software company, we have helped retailers for years to have options for charging a surcharge automatically through the software, tracked, managed and collected to help the businesses defray these cards costs.
While the charging of a surcharge is contentious, credit card fees are a real cost of business that is hidden, and that is why big businesses like it we think, because they have negotiating power to keep costs low and therefore not need to recover the card costs they are hit with by banks.
In charging a surcharge, small business retailers are being transparent about real costs and showing customers how they can help businesses to transact on a more equitable footing.
Tower Systems makes it easy. manageable and changeable for indie retailers to charge a credit card use surcharge, which is in line with ACCC requirements, through the software with transparency and tracking through the business and into Xero, MYOB and more through POS software integrations.
Whether you charge a surcharge or not is 100% up to you. For what it’s worth, we do not in the shops we own because they are in competitive Westfield centres and we’d rather not be that business that charges a surcharge.
Tower Systems serves indie specialty retailers with POS software designed specifically for those niche businesses, software tuned to their needs and that help businesses manage more efficiently and safely in a rapidly changing retail environment.
What we offer in the area of a credit card surcharge facility is a small part of a bigger and more valuable offering for indie retailers.