Tower Systems: the Aussie POS software company offering easy to access human delivered support

We won another customer this week because of our easy to access human based support. Someone considering our software pretended to be a customer and called us, and we answered and had a conversation.

I can’t believe I got to speak with a human straight away. We laughed a little when they said that. Seriously, the company I used for my POS software now does not take calls. I have to log a ticket using their form, and then I have to wait for them to get back to me.

We understand that retail businesses can encounter challenges that need a response straight away.

Here at Tower Systems we make it easy for any of our customers to reach someone on our help desk, someone in management, or the leadership team – direct, live, and quickly.

Human contact is key in retail, and it is key in retail POS software support.

While our customers can send us an email, lodge a ticket or do other things they can easily call – we have state based contact numbers, a NZ toll free number as well as mobile numbers for direct and easy contact.

Big businesses structure themselves for consistent service of big volume and while that may work in some situations, when servile local small business retailers, specialty retailers, personal and direct human based support is key, and here at Tower Systems we understand that.

In our regular customer email we share direct contact details with our POS software customers:

Contact points and key information.