Embracing cutting-edge technology is no longer just a choice; it’s a necessity for businesses to thrive. The rise of artificial intelligence (AI) has revolutionised numerous industries, and local small business retail is no exception. By harnessing the power of AI tools, local retailers, small business retailers, can save time, gain a competitive advantage, and provide exceptional service to their customers.
Crafting compelling product descriptions can be a time-consuming task for retailers. However, with the integration of ChatGPT AI into Tower Systems POS software, this process has become a breeze. Simply input a few keywords, and within seconds, you’ll have ready-to-review description texts. This AI-powered tool not only saves time but also allows for creativity and customisation, enabling retailers to present their products in a unique and engaging manner.
Managing customer queries on a shop’s website can be a resource-intensive endeavor. Enter AI-powered chatbots, which can handle simple to moderate customer inquiries without incurring additional labor costs. These chatbots provide quick and accurate responses, ensuring customers receive prompt assistance while freeing up staff to focus on more complex tasks. There are already good examples of this in big and small retail businesses.
Composing effective emails or letters is an essential aspect of running any shop. AI can generate well-structured emails or letters for various purposes. From requesting refunds for underperforming products to negotiating rent reductions, AI platforms like ChatGPT can create compelling content by leveraging contextual prompts and relevant business information. With AI-generated drafts in hand, newsagents can swiftly review, edit, and send them, saving valuable time in the process.
Writing disposable social media content. If you have a product image and some keywords, AI could generate cohesive sentences for you in seconds.
Giving employees broader experiences and thereby making working in the shop more interesting. Let them show you what could be possible.
Finding new product category opportunities. Staying ahead of the curve is crucial. AI can be an invaluable tool for discovering untapped product categories and identifying trends. By leveraging AI algorithms, retailers can uncover hidden opportunities and expand their product offerings, catering to evolving customer demands.
Where more benefits will flow is in areas like buying where, too often, emotion gets in the way of good business decisions.
While there will be some in local small business retail who resist a greater reach of AI, soon enough it will be like the fax machine was a year or so after launch, an everyday part of business.
While, for sure, there is plenty to worry about with AI, especially in military and policing settings, there are so many other uses, like in local retail businesses, where we can benefit and improve what we offer our customers.