Many independent retail businesses are wonderfully complex. It’s what makes the unique and sought out. Specialty retail needs often go far beyond a simple transaction at the counter. You might sell bulk pet food by the kilo, track the unique serial number of a valuable item, or manage an intricate in-house repair service. In a specialist business, the details matter, and your Point of Sale software should be built to handle them with precision and ease.
Our specialty retail POS software is made to help specialty retailers lean into their specialisation, to transact efficiently in this space of specialisation. For decades we have delivered and fine-tuned the specialty retail facilities in our POS software.
Selling by weight
If your business sells products by weight, you know that speed and accuracy are crucial. Manually pre-packing items or double-typing prices at the counter wastes valuable time and increases the risk of mistakes that can affect your bottom line.
Our POS software offers automatic scales integration that meets government standards, ensuring compliance and efficiency. From bulk foods and animal feed to soil and confectionery, any store selling products by weight can rely on our integration for fast, accurate selling. This simple feature saves time, reduces errors, and improves customer satisfaction.
Serial numbers tracking
For businesses dealing in specialised goods like firearms, bicycles, or high-value jewellery, tracking individual items is essential. Our software allows you to easily and consistently track the serial numbers of your inventory. You control the process, choosing whether to track items from the moment they arrive in your business, at the point of sale, or both.
This provides a higher level of service that customers appreciate. Serial numbers are printed on receipts, creating a record they can use for warranty or insurance claims. It also sets your business up for longer-term tracking of an item’s service history, creating a valuable point of difference.
Streamlined repairs management
Made first for jewellers and now used in so many specialty retail business settings. Managing repairs can be a significant operational challenge.
Whether you’re managing a jewellery workshop, a bicycle service centre, gunsmithing jobs, or even landscaping projects, our software streamlines the entire process. The system provides:
- Detailed Job Tracking: Follow every job from initial receipt to completion, with real-time tracking of staff actions.
- Accurate Billing: Precisely track labour and parts used for accurate inventory control and billing.
- External Repairs Management: Efficiently manage items outsourced to contractors, including warranty claims.
- Integrated Customer Communication: Keep customers informed with automated SMS or email notifications when their repair is ready for collection.
By streamlining the repairs process from start to finish, our software helps you deliver a professional, efficient, and personalised service that builds customer trust and loyalty.
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While the right POS system for any retail business depends on the specific needs of the retail business, Tower Systems was built to serve Australian and New Zealand local small business specialty retailers. To see how we can help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
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