The small business retail community across Australia and New Zealand is a vibrant tapestry of cultures and backgrounds. For many dedicated business owners, English is a second, third, or even fourth language, not the one they use most comfortably in their day-to-day communication.
At Tower Systems, we believe that language should be a bridge, not a barrier, to getting the most from your (our) point-of-sale software.
Our commitment to this isn’t new. We first introduced Mandarin and Cantonese language support from our help desk back in 2002, later adding Vietnamese. We saw then how vital it was to offer support in the languages our customers speak most fluently.
Fast forward to today, and we’ve taken this support to a new level. Leveraging a professional and secure AI platform, we can now offer assistance in a vast array of foreign languages. This technology is powered by a structured knowledge base we have built over many years, containing more than 700 articles and hundreds of videos on how to use our POS software.
The system is designed for ease and flexibility. Our customers can type a query in their preferred language and receive a clear, written response in that same language. If it’s easier to explain an issue out loud, they can simply speak their query. The platform listens, considers the question, and responds verbally. Users can even record their query and upload the file for a prompt response.
Foreign language support is vital in local retail today. It empowers retailers to use their software more effectively, unlocking benefits for their businesses and the communities they serve. Before we released this capability publicly, we tested it thoroughly to ensure the process was seamless, trustworthy, and even enjoyable. After all, a positive customer service experience is paramount.
We started with our own high school-level French, German, and Spanish. Then, we invited some of our customers to put the system through its paces, and they went far beyond our basic skills. It was a genuine treat to see people so happy and satisfied with their engagement.
While we embrace technology, we know that retail is personal. We haven’t forgotten that. Access to the people here at Tower Systems remains as easy as ever—there are no barriers or roadblocks. In fact, by having our chatbot handle many common questions in multiple languages, our human team is freed up for more complex interactions that truly benefit from personal engagement.
Helping local retailers thrive has been our driving force for decades. Offering broader foreign language support for our POS software is another way we are innovating for them. Local small businesses are the heart of our communities; they carry the local narrative and enrich our culture. Helping them succeed is good for our economy and our community spirit.
By providing this service, we are giving our retailers new opportunities to thrive. We like that. No, we love it. Because a thriving local retail sector means a thriving community for everyone.
Find out more about our foreign language POS software support:
Email: sales@towersystems.com.au Phone (Australia): 1300 772 957 Phone (New Zealand): 0400 444 367
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