Local gift and card shop owners in Australia and New Zealand need to be careful when considering a computer system for their business. While some computer companies claim to have software suited to gift and card shops, few actually do.
There’s an overseas company claiming free software. What they want is a percentage of every sale you make. Support is offshore. Software is developed offshore. Value is not obvious for local small business retailers who want to pitch local.
There is another overseas software company chasing business here but not offering any local sales people or support. For businesses where local matters, we think this will matter too.
Gift shops are specialty retail businesses with specialty retail needs. That’s where we play here at Tower Systems, we make POS software for specialty retailers, in Australian and New Zealand.
Just as you would not go to a general practitioner for specialist medical advice, gift and card shop owners ought to be wary of buying from a general computer business.
While generic software programs may handle general aspects of the business, they will most likely not link to card companies, provide industry specific reporting or handle other aspects unique to your business like special orders or loyalty tuned to your local business needs.
The card company link is important since key card companies in Australia provide electronic invoices and receive returns data electronically – saving considerable time in-store. There are other benefits from a deeper card company relationship through specialty software that can make a big difference.
Another area where specialist gift shop software will help is with the tracking of boxes. For example – imagine a computer system which tells you where the box for an item you have just sold is located. No more searching drawers or shelves in the back room. A specialist gift shop software package will tell you where the box is instantly and save your time for customer service.
Specialist gift shop point of sale software can do more than track boxes or track your sales. It can drive the business on many fronts – increasing sales, reducing costs and enhancing the sale value of the business.
Good software will also help you operate in your individual way – many gift shop owners have expressed that they do not want to become a clone business since if they wanted that they would have bought a franchise.
Gift shop owners ought to consider specialist gift shop facilities when considering the best IT solution for their business. For example, consider these facilities:
Rewarding Customers. With the fuel and other loyalty programs around today it is important for a gift shop to have a loyalty offer. The best loyalty offers are those which bring people back to your shop to accrue rewards which can then be spent in store. Good gift shop software will track customer purchases and allow you to build a reward system which builds your business.
Special orders. Imaging having a system which sends your customers a text message advising if an item ordered in specially has arrived. This saves you time and ensures the customer if reminded to collect the item.
Basket analysis. Knowing what customers are buying with what helps you analyse your business beyond raw sales success. For example, if you sell a range of glassware it may be that one item, not the top seller, is sold more often with other items and thereby is more ‘efficient’ for the business. While strong single sales are good, sales with multiple items are more valuable for a gift shop as it boosts the margin per sale. Good basket analysis tools can be gold in the hands of a goof business operator.
Fast Seller Tracking. It is challenging to watch every item in the shop. Fast Seller tools do this for you and alert the owner when an item is moving faster than in the past or faster than other items in the category. Knowing this allows the business to respond and use this traffic to build other sales.
Employee sales tracking. Knowing who sold what and when allows the business to pay incentives for success. Major retailers use commissions very effectively to get employees from behind the counter and into the body of the shop guiding customers to purchase.
Analysing sales. Unlike other retailers, gift shops are individual businesses, often carrying items which are one off. Sales therefore need to be coded so that the owner can track the department, category and supplier equally with the individual items. This enables buying to be within the successful categories if not the exact same item. Armed with this information at trade shows helps nurture better buying.
Ratios. Good business starts with good measurement and good measurement is all about ratios – return on floor space, return on investment and stock turn. While a gift shop may look attractive and have friendly staff, if the stock is not turning the business will fail. .
Good software can make or break any business. This is why gift and card shop owners need to ensure that the software they choose is suited to their business. Settling for a general software program may cost less in the short term but the saving may be false if it does not help the business grow.
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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers specialty retail business software made for local small business retailers. To see if we might help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
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