Independent jewellers across Australia and New Zealand face a set of management challenges that are specific to their craft. From managing delicate repairs to tracking inventory by weight and grade, the requirements of a jewellery business differ significantly from those of a standard retail outlet. At Tower Systems, our commitment to supporting these small, independent businesses is built on decades of experience and a genuine understanding of these unique needs.
Our history in this space began in 2000 with the acquisition of Red Software, an established name in jewellery business management. Since then, we have focused on evolving those foundational tools into a modern, comprehensive jeweller specific point of sale platform. Today, over 300 jewellers rely on our software to manage their daily operations.
The software is designed to handle the intricate details that matter to a professional jeweller. One important feature is the repair management system. This allows businesses to track pieces as they move through the workshop, ensuring clear communication with the customer and accurate record-keeping. The system also produces professional valuation certificates, which are essential for high-value items and insurance purposes.
Managing inventory in a jewellery store requires precision. Our software supports stock management by weight and grade, allowing for the accurate tracking of precious metals and gemstones. For businesses that deal in vintage or pre-owned pieces, the platform includes specific facilities for handling second-hand goods, ensuring compliance with local regulations.
Customer relationships are the heart of independent retail. The software includes loyalty tools designed specifically for the industry. It can track important dates, such as anniversaries and birthdays, enabling jewellers to provide a personalised service that encourages repeat visits. Our special order facility also ensures that when a customer requests a specific item not currently in stock, the system tracks the request from the initial enquiry through to the final sale.
We believe in the power of local, independent businesses. Our software is developed with direct input from the jewellers who use it, ensuring that every update adds real value to their operations. We do not design our tools for large franchises or massive chains. Our focus remains 100% on the independent retailer. By providing robust, modern, and user-friendly technology, we help local jewellers focus on what they do best: providing exceptional craft and service to their communities.
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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers POS software made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
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