A Lightspeed customer recently reached out to us frustrated by a contact from Lightspeed about a change in their plan. The price increase for them will be $130.00 a month including GST. This is a price increase they had not budgeted for, a price increase considerably outside of other operational cost price increases.
While the messaging frames this as a necessary infrastructure upgrade to support more powerful tools, the practical outcome for many small business owners is a mandatory price increase. Although initial discounts are often provided to soften the transition, the long-term reality is a higher fixed cost for the business.
Our Tower Systems POS software is a alternative for Lightspeed customers, one that may be worth considering if you have received notice of a price increase and are frustrated with it.
For a local independent retailer, every overhead cost matters. Cost increases can be okay if they unlock significant additional commercial value for the businesss.
Why Tower Systems is a good alternative
We develop and support our software in Australia and New Zealand.
If you are currently reconsidering your relationship with Lightspeed, here is how Tower Systems operates differently:
- You matter: The email from Lightspeed to the customer that we have seen does not name any person at Lightspeed. It offers no phone number. There is no individual email address. It makes contact difficult. Here at Tower Systems, every customer has direct contact details – phone and email – for our leadership team. We make sure our customers can easily contact us.
- Your say matters: our customers can easily suggest software enhancements and vote on these and suggestions from others. Our Software Ideas platform is a service loved by the retailers in our community.
- Payment independence: Unlike some competitors who push specific payment gateways or add per-transaction fees, we believe you should choose the merchant services that work best for your bottom line.
- Local, human support: When you need help, you talk to someone here in Australia or New Zealand who understands your business type—whether you run a garden centre, a jeweller, or a toy store.
- No lock-in contracts: We earn your business every month. We don’t rely on long-term contracts to keep our customers.
The notice we have seen that was sent to a Lightspeed customers included a clause regarding termination. If you feel this mandatory change is not the right fit for your business, you generally have the option to exit your subscription without penalty if you act before the change takes effect.
Software should be an investment that yields a return, not an unpredictable expense. If you are looking for a stable, transparent, and locally-focused partner to power your retail shop, we invite you to see what Tower Systems can do.
We don’t know if our Tower Systems POS software is a good alternative to Lightspeed. Only you can decide that by looking at our software and comparing it to Lightspeed. We’d love to find out about your business needs and personally demonstrate our POS software to you.
From serial number tracking to selling by fractions to awesome loyalty tools to Shopify integration to easy supplier invoice import, Tower Systems offers software designed for many different specialty retail channels.
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The right POS system or website for any retail business depends on the specific needs of the retail business. Tower offers POS software and websites made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
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