AI is everywhere right now. Most of it is background noise.
But there are a few specific places where AI genuinely removes time-consuming, tedious work from a small retail business. We’ve been building these tools into our software since 2022. Here’s what they actually do, from within out POS software.
1. Loading supplier invoices — from 45 minutes to 30 seconds
This was the first AI tool we built, because we heard the same complaint constantly: entering new stock from supplier invoices takes forever.
The manual process: open the invoice PDF, read product codes, type them in one by one, match quantities, update costs, check for pricing changes. For a busy shop receiving multiple supplier deliveries a week, this can consume hours.
The AI process: drop the PDF invoice into the software. The AI reads it, identifies products, quantities, and costs, matches them to your inventory, and updates everything automatically.
One of our customers put it this way: “I am saving 5 hours of paid labour time every week. That’s a saving of over $8,000 a year for our business.”
2. Writing product descriptions — without staring at a blank screen
Our AI tools write professional, SEO-ready product descriptions for your website automatically — based on the product information already in your POS. The same tools can generate social media posts and blog content for your business.
3. Plain-English insights from your reports
Click AI Insights on any report in Tower. The software gives you a plain-English summary: what’s selling, what isn’t, where your margin is healthy, where it’s under pressure. No spreadsheet skills needed.
4. Smarter reordering
AI monitors your stock levels against your sales patterns and generates suggested reorder lists for your approval. Stock arrives before you run out — without manual checking.
What this means in practice
The hours saved on admin are hours you spend on the floor, with customers. That’s where independent specialty retailers win — personal service and product knowledge that a big box store can’t replicate.
AI handles the back office. You handle the relationship.
Tower is the only specialty retail POS in Australia with these tools built in. They’re available on Advanced and Ultimate plans.
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