Tower Systems helps small business retailers recover EFTPOS costs with an auto-calculated surcharge

We make it easy for local small business retailers to accurately apply a surcharge to a purchase based on the type of payment card presented.

With the cost of each card varying and some banks offering card specific costs to businesses, this approach by us makes it more certain for shoppers and retailers when it comes to a surcharge based on the type of card used.

Our POS software talks to the payments processor once the card is presented and instantly a surcharge is calculated and details provided to the shopper. We do this in the way the ACCC requires.

Certain rules apply when a business applies a surcharge to particular cards:

• the surcharge must not be more than what it costs the business to use that payment type

• the surcharge can only include costs that are for accepting that particular payment. For example, if a business pays an amount for gateway fees for processing credit card transactions only, the business cannot include this cost in its debit card transactions.

This approach meats with legal obligations of retailers in Australia. It also makes it easier for retailers to cover the cost of card payment, which can be considerable based on the type of card presented.

Using the Tower Systems POS software, local small business retailers can apply a credit or debit card surcharge with certainty, ease and confidence. They can provide good customer service and fully inform shoppers such that they may choose another method of payment.

The rules in Australia for applying the same surcharge for all payment types are that it must not be more than the lowest surcharge they would set for a single payment type. This is from their ACCC website. This is why applying a surcharge based on the actual payment type presented can matter – there is a huge different in payment type costs.

Our POS software makes it easy for small business retailers to apply a surcharge and manage toe collection of this and record keeping associated with it. We take care of business for our customers, make their job easier and provide a safe framework within which they transact with their customers.