POS software should not be a static tool. As the retail landscape shifts, the technology you use to manage your business must evolve alongside it. At Tower Systems, we believe the best insights for this evolution come directly from the people using our point-of-sale software every day in their shops.
For 16+ years, we have maintained a dedicated platform called Software Ideas for our POS software customers. This facility is a core part of our development cycle, providing every customer with a direct line to our development team. It is a transparent, collaborative space where the future of our software is shaped by those who understand the practical needs of retail best.
A Transparent Process for Real-World Solutions
The concept is straightforward: any Tower Systems customer can submit a suggestion for a software enhancement. Once a suggestion is posted, it becomes visible to our entire user community. Other retailers can then view these ideas and cast their votes for the features they find most valuable.
This process serves several vital functions:
- Direct Feedback: It provides us with a clear, data-driven resource to consult when planning our next software updates.
- Prioritisation: Voting helps us identify which enhancements will have the most significant positive impact on the broadest range of businesses.
- Community Knowledge: Sometimes, a user might suggest a feature that already exists. In these cases, our software development manager provides feedback to show the user where to find that specific tool.
- Refinement: If an idea is new but needs more detail, we engage in a two-way conversation with the retailer to fine-tune the concept before it moves toward development.
Innovation Through Collaboration
Every update we release includes enhancements that originated from our customers. We take pride in this collaborative approach and make it a point to credit the retailers behind these ideas in our update notes. It is our way of saying thank you for helping us build a more robust and effective tool.
We believe this level of openness creates certainty. Our customers know their voices are heard and that they have a genuine stake in the tools they rely on to run their businesses. If you find that your current software provider is not listening to your needs or providing a way for you to influence the product’s direction, it may be time to consider a different approach.
Good point-of-sale software must be agile. By listening to the retailers on the front line, we ensure that Tower Systems remains a practical, evolving, and human-centred solution for the modern retail environment.
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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers POS software made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
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