We got a call from a retailer the other day asking is Tower Systems and alternative to Lightspeed POS software?
We didn’t answer yes right away because we need to understand the needs of the customer first. Also, we’ve never used Lightspeed.
There is where a question asking for a comparison with other software always should start – with the needs of the customer, and a note that we have not used other software. Too many software companies say their product is better than some other named product without ever having used that other product.
We develop POS software for specialty retailers in Australia and New Zealand. Our locally based developers have local retail experience. Our locally based help desk team members, too, have local retail experience.
That right there is a difference we speak to. Local retailers benefit from locally developed POS software. This localness means our customers can speak with someone easily, quickly for a question or a conversation abut retail. This is a good thing to test when looking at other POS software companies like Lightspeed.
Call is on 1300 662 957 in Australia or 0800 444 367 in New Zealand or email us at sales@towersystems.com.au. test us out. Then, test Lightspeed out similarly. This type of test is a good indicator – how long it takes to connect with a human who listens to your, is interested in you and seeks to understand your business can speak to the service you can expect from a POS software company. A call like we suggest here might be the most important step you take in considering the best POS software for your retail business.
Now, let’s get into some other consideration on lIghtspeed.
Payment Independence Versus Transaction Fees
The most significant feedback we receive from those evaluating their options relates to “Lightspeed Payments.” By mandating or heavily incentivising their own payment platform, some providers take a percentage of every sale a retailer makes. It’s like a tax on your revenue.
Tower Systems has offered integrated payments for 20+ years. You choose the payments platform that’s best for you. It will usually cost way less than Lightspeed payments. Your POS provider should not be a “silent partner” in your revenue. We view per-transaction fees as a tax on your growth. The more successful you become, the more you pay the software company.
You are free to negotiate the best possible rate with your bank or a third-party provider. We have seen customers secure rates at 1% or lower. We do not take a cut of your sales because our job is to develop software, not to clip the ticket on your hard-earned turnover.
Built for Specialist Retailers
Public statements from Lightspeed suggest a shift in focus toward businesses with significant annual turnovers, often cited around US$500,000. Their trajectory appears to prioritise larger entities and franchise networks.
At Tower Systems, our focus remains on local, independent specialty retailers. We serve niche markets including:
- Jewellers and gift shops
- Garden centres and produce / stockfeed / farm supply stores
- Bike, fishing, and outdoor shops
- Toy and hobby stores
- Pet shops and firearms dealers
We do not chase corporate retailers or franchises. Because we do not prioritise “big box” business, every customer has an equal voice in our software enhancement process.
Local Support and Human Connection
In an era of automated ticketing systems and overseas call centres, we remain committed to human contact. Tower Systems develops software locally in Australia and New Zealand. Our support team is based here too.
When you contact us, you speak to a person who understands the local retail landscape. We also operate a transparent enhancement process where every customer votes on future updates. Your feedback directly shapes the tools you use daily.
Is Tower Systems the Right Alternative?
The best POS software for your business depends on your specific priorities. If you are looking for flexibility, local accountability, and a predictable cost of ownership, we invite you to start a conversation.
We will not pressure you. If our solution is not the right fit for your operational needs, we will tell you so. However, if you are looking to move away from revenue-linked payment processing, we are ready to help.
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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers POS software made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
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