What Happens When You Switch to Tower Systems

Changing your POS software is a serious decision. Here is exactly what the process looks like,  from your first conversation with us to your first day trading with confidence.

We know that switching software is not something you do on a whim. Your stock data, your staff, your customers, and your daily trading are all involved. The risk of getting it wrong feels real — and it is.

That is why we have built a process that is structured, transparent, and personal. More than 3,000 independent retailers across Australia and New Zealand have made the move to Tower Systems. Many are trading within a day or so. Most tell us they wished they had done it sooner.

This post explains exactly what happens, so you can decide whether switching is right for you — without any pressure from us.

The questions we hear most often

Before we walk through the process, here are the six questions retailers ask us most when they are considering a switch.

Will I lose my data?

No. We work with you to migrate your existing stock, customer, and supplier data into Tower Systems before you go live. What we can bring across depends on your current software.

How long does it take?

Many retailers are trading in a day or so. It depends on your data and business needs. We work with you on the timing that best serves your need.

Will my staff cope?

Training is part of every setup. We do not hand you software and walk away. We train your team and stay available when questions come up.

Do I need new hardware?

Not necessarily. We assess your existing equipment during the process and let you know what is compatible and what, if anything, needs upgrading.

What if it does not suit us?

We rent our software month to month. There is no long-term contract. If Tower Systems is not the right fit, you can cancel with 30 days notice.

Is support available when I need it?

Yes. You speak to a person in Australia or New Zealand who understands your type of retail business — not a chatbot or an offshore call centre.

The switching process, step by step

Every retailer is different. This is how the process typically unfolds.

We learn about your business

The first conversation is about you, not about us. We want to understand your business type, your current software, what is working, and what is frustrating you. This helps us assess whether Tower Systems is genuinely a good fit.

If we do not think our software suits your needs, we will tell you. We would rather be honest than waste your time.

We show you the software in action

We run a free, no-obligation demonstration tailored to your retail type. If you run a gift shop, we show you gift shop workflows. If you run a bike shop, we focus on the tools that matter to bike retailers.

This is your chance to ask every question you have. There is no time limit and no pressure to decide on the day.

You decide — on your terms

After the demo, take the time you need. Some retailers decide quickly. Others come back with more questions. Both are completely fine. We do not use countdown timers, limited-time offers, or high-pressure follow-up calls.

We bring your data across

Once you sign up, we assess what data you currently hold and work with you to migrate it into Tower Systems. What we typically bring across includes:

• Your stock file — products, barcodes, descriptions, and pricing
• Customer records and loyalty balances (where applicable)
• Supplier details
• Historical sales data, where your current system allows export

We will give you an honest assessment of what can and cannot be brought across. We have migrated data from a wide range of systems including MYOB Retail Manager, Lightspeed, Square, Shopify POS, Counter Intelligence, and Epos Now.

We assess your equipment

Tower Systems runs on standard retail hardware. In many cases, your existing computers, receipt printers, barcode scanners, and EFTPOS terminals will be compatible. We check this early so there are no surprises on go-live day.

We also do not lock you into a specific payment provider. We work with Tyro and Linkly-compatible terminals, and you choose the EFTPOS rate that suits you — we do not take a cut of your transactions.

We train you and your team

Training is not an optional extra. It is part of the process. We provide structured training covering the tasks your staff will use every day — processing sales, managing stock, running reports, and handling customer accounts.

You also get access to our online knowledge base: step-by-step guides and video tutorials for every feature in the software, available 24 hours a day.

You open the doors on Tower Systems

Go-live is planned carefully. We work with you to choose a time that minimises disruption — often after hours or at the start of a quiet trading period. We are available during your first trading sessions to support you and your team.

Most retailers find the first day easier than they expected. Having well-migrated data and trained staff makes an enormous difference.

We stay with you

Switching software is the beginning of a relationship, not the end of a transaction. After go-live, you have access to our help desk, our knowledge base, regular software updates, and our customer community — including the ability to suggest and vote on software enhancements.

When you contact us, you speak to someone who understands your type of retail business. That is one of the clearest differences between Tower Systems and larger, more impersonal competitors.

“The thing that surprised me most was how smooth the whole process was. I had been putting it off for years because I thought it would be too disruptive. It really was not.”— INDEPENDENT GIFT SHOP OWNER, VICTORIA

Ready to find out if Tower Systems is right for you?

The best next step is a free, no-obligation demonstration. We will show you the software as it applies to your specific type of retail business — and if it is not the right fit, we will tell you that too.