New Australian laws regarding subscriptions have recently passed through Parliament. These laws aim to protect consumers and small businesses. The core principle is simple. If it is easy to sign up for a service, it should be just as easy to cancel it.
At Tower Systems, we welcome this change. We believe it is long overdue. For many years, the software industry has seen practices that frustrate business owners. Some companies make the sign-up process seamless but hide the exit path. Retailers often find themselves locked into two or three-year contracts without a clear way out. Here’s a new video from us about this: https://youtu.be/PyWxDIngFtE
The Challenge for Small Business
Navigating these contracts can be stressful. This is especially true when dealing with offshore companies. The legal complexities and language barriers make it difficult to resolve disputes. Some providers also use aggressive tactics. They may transfer you through multiple departments or attempt to upsell you when you simply want to leave.
These “don’t be jerk” laws are designed to stop this behaviour. We agree that businesses should not be jerks. Trust is earned by treating customers fairly throughout their entire journey.
How Tower Systems Operates
Our approach to renting point-of-sale software has always been straightforward. We do not believe in long-term lock-in contracts. Our model is based on a simple monthly cycle. You sign up for a month. If the software works for your business, you pay for the next month.
There is no requirement to give 60 or 90 days of notice. If you decide the software is no longer suitable, you can stop at your next anniversary. You can cancel using the same method you used to sign up. Alternatively, a simple email to our team is all it takes.
Fair Value and Respect
We want our customers to stay because they find value in our tools, not because a contract forces them to. When you join us, you get full access to our services. This includes our training assets and one-on-one support. You can test our suite of features with minimal financial risk.
These new legislative standards will not change how we do business. We already meet these requirements because we believe in plain English agreements. Fairness is at the heart of how we support Australian local retail. We are pleased to see the rest of the industry being encouraged to do the same.
…
The right POS system or website for any retail business depends on the specific needs of the business. Tower offers POS software and websites made specifically for local small business retailers in a selection of retail channels. To see if we might help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
Recent Comments