The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryGarden centre software

Australian #smallbusiness POS software on show at Sydney Gift Fair

September 15, 2015
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Screen Shot 2015-09-09 at 6.43.35 amTower Systems is proud to have its #smallbusiness POS software on show at the Sydney Gift Fair at Glebe Island from this weekend. We are bringing new software and new facilities to the show to share with attendees. It appears from the roster of suppliers that ours is the only Australian designed and developed POS software product on show.

Serving well over 3,000 retail businesses in Australia and New Zealand, Tower Systems is well resourced to serve specialist retail businesses in a range of niche retail channels.

We are on stand P61 at the Sydney Gift Fair.

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Repairs software helps improve customer service & workshop management

September 14, 2015
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Here at Tower Systems we serve a number of specialist retail channels with repairs management software tuned to the needs of businesses in those channels. It is a core part of our smart small business POS software for these retail channels:

Workshop management software, or repairs software as we call it, can be used for managing other parts of business where services are provided including where you may outsource services outside the business. We provide tracking, billing and other tools in facilities developed with several different types of businesses offering these services.

Serving a number of specialist retail channels as we do helps us provide more comprehensive and flexible software.

Using our software for your type of business you can systemise the promotion and management of repairs services and through this drive more business for your workshop.

A good workshop is a valuable point of difference – hence the importance of promoting this and bringing consistency to the use of the services.

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Helping small business retailers transact with structure and certainty

September 10, 2015
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IMG_9366Small business retailers can offer shoppers clear communication and certainty of Lay-By and trading rules by using smart receipts in the smart POS software from Tower Systems.

It is easy to include transaction rules on receipts for all manner of transactions. This is a core facility from the Tower software and has been for years.

What separates Tower Systems in the POS software space is the flexibility of these and other receipt presentation and management tools.

Ensuing customers receive terms and conditions, care instructions, offers and other communications appropriate to their purchase provides the Tower Systems community of 3,000+ small business retailers with certainty. Retailers, their employees and their customers love this.

This is another way smart POS software helps small business retailers compete with big businesses.

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Helping small business retailers cut theft in their shops

September 8, 2015
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Small business POS software company Tower Systems is running training tomorrow for small business retailers on how to cut theft in a retail business. This specialist delivered training will cover strategies and tactics for cutting employee theft and shopper theft in any type of small retail business.

‘Drawing on considerable experience working with retailers and the police, this free training from Tower Systems will help retailers mitigate the cost of theft in their businesses.

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How specialist garden centre software helps small business garden centres compete against national chains

September 7, 2015
2 Min read
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Locally owned garden shops are specialist businesses with local community connections. They are staffed by people with good knowledge and owned by people with a local commitment beyond what any mass retailer could match.

These highly specialised and locally connected garden centres need software that can help them leverage their local commitment and service focus. This is one reason they need specialist garden centre software and it is one reason garden centre owners love the Tower Systems software.

The specialisation in our garden centre is extraordinary. In our specialist garden centre software offer access to facilities and tools that are unique to garden centres. This is what sets us apart. We are able to do this thanks to the wonderful support and assistance from our garden centre colleagues who guide our software development and take us deep into their businesses to understand needs that would otherwise not be evidence to software developers.

This is what being a vertical market software company is all about – going deep into the requirements for a retail niche and deeply understanding these so that the solution you ultimately develop is useful and valuable to the needs of the business.

Take repotting. This is a task that is important to many garden centres and nurseries. In the Tower Systems software there are facilities to help manage this and the commercial implications of this. What we do is unique and useful in many garden centre situations. It helps them accrue greater value from growing plants.

Packed with time saving facilities that guide efficiency, provide valuable business insights and help garden centre owners and managers transact sales accuracy, this software is made for you.

Developed with garden centre owners and managers, our software is regularly enhanced – to keep it current and relevant to your evolving needs.

Garden centre owners love our shopper rewards and customer loyalty facilities. These tools help bring back shoppers sooner.

In businesses affected by seasons, our easy to use rewards tools could be the competitive edge you need to compete.

The latest release of the Tower Systems garden centre software is on show this week at an NGIA event. We are thrilled to be showing offer a new outdoor labelling tool that boosts the professional representation of plants outdoors in a weatherproof way.

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Garden centre software on show at NGIA garden trade day

September 1, 2015
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11953031_10155957155505142_5730827592559010478_nTower Systems is grateful for the opportunityn to present its garden centre software to garden centre owners and employees at the NGIA industry trade day today in Sydney. It was a terrific event with plenty of attendees including prospects and existing customers.

Being out at industry events like this event today to present our software and engage is vital to the development and support of specialist software for specialist retailers.

We are a software company that appreciates being close to customers and suppliers to our customers. Days like today help us create better software.

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POS software knowledge base enhancements

September 1, 2015
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Tower Systems updates articles and resources on its Knowledge Base regularly. We advise customer by email, proving links to enhanced and new content. Recent enhancement of the knowledge base included:

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Kudos for Tower Systems POS software – Xero interface

August 31, 2015
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Screen Shot 2015-08-20 at 5.01.22 pmRetail businesses connecting with the Xero cloud based accounting software through our POS software are growing in number as word spreads about the time saved as a result of the seamless link.

As users of Xero and our software in retail ourselves we are able to speak to the difference and share practical insights into the time saved and the mistakes eliminated through the elimination of what would otherwise be manual processes.

Being approved by Xero is not a simple process – as it should hot be. Their approval process is one reason some POS software companies don’t get to the point of partnership.

The Tower Systems POS software – Xero link has featured in a Xero approved promotion this month to retailers in the specialist retail channels in which we serve.

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New free small business POS software training opportunities launched by Tower Systems

August 26, 2015
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Screen Shot 2015-08-26 at 11.14.43 amSmall business POS software company Tower Systems is proud to have launched a new series of free online POS software training for retailers using its specialist POS software.

The latest training continues our commitment free weekly training opportunities for small business retailers. It is actions speaking loader than words.

We launched the training early this week. We are writing about it here after the launch to our customers.

Anyone can announce training. It takes commitment to deliver it week in week out.

We are grateful to our customers for their support.

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Buy X get Y facility sets Tower POS software apart

August 25, 2015
1 Min read
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The smart POS software from Tower Systems offers small business retailers choice when it comes to loyalty options. Our customers can choose from:

  1. Points accrual based on purchases.
  2. Linking to one of several external loyalty programs.
  3. Linking to FlyBys.
  4. Discount vouchers offering $$$ off next purchase Buy X get Y free.

Our customers can choose the loyalty options that best serve their needs. We do not presume to dictate which of the loyalty options is best as they all have a place.

That Tower Systems offers these options is of itself a point of difference for us.

We are grateful to our customers who have helped us finesse these loyalty facilities making them best practice and through this helping us win more business.

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Sunday retail management advice: track staff sales

August 23, 2015
1 Min read
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Have your staff members record sales by using their staff card barcode or some other unique code and report weekly on the sales achieved. Sharing this simple data point will encourage competition and this is good for all involved in the business including customers.

In one business where we guided this implementation revenue growth can be tracked back to the implementation.

We’d love to help any retailer do this.

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Certification for POS software training achievement

August 19, 2015
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Screen Shot 2015-08-14 at 8.00.46 amTower Systems is thrilled to issue certificates to retail business employees who complete the structured curriculum based training in the use of our POS software.

Across several curricula developed y retail channel and retail business task areas, the training offers an opportunity to develop valuable knowledge not only in the practical use of our software but also in the business application of the software.

POS software training achievement certificates give retail employees a marker of their learning achievement, something of which they can be proud.

The image is of a certificate issued last week to another successful candidate in a business using our pet shop software.

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Sunday retail management advice: leverage shop local

August 16, 2015
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IMG_9093The shop local movement has a good profile. Locals do tend to prefer to shop local. Retailers need to actively and consistently leverage this through a regular reminder but such a reminder is hollow unless you offer local benefits such as community engagement, hiring locally and sourcing locally made products. Actively engaging in the business through locally focussed decisions helps any retailer bring power and strength to their calls for people to shop local.

This is our advice today – if you pitch shop local, live in in your shop every day and show you yourselves believe in it.

Tower Systems helps retailers actively pitch and live the shop local mantra through its POS software and through the business support the company provides in its training and on its website.

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POS Software Xero link saves time and money for small business retailers

August 11, 2015
1 Min read
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Screen Shot 2015-08-06 at 7.46.57 amAs an authorised software partner of Xero cloud based accounting, Tower Systems is delivering time and money saving benefits to retailers using its POS software.

We link to Xero ourselves in our own retail businesses using our POS software. This provides us with accountant level experience, experience we are happy to share as part of the support services we provide to help retailers get more value from our software.

Jewellers, bike retailers, gift shop owners, pet shop owners, newsagents, firearms retailers, discount variety store owners and garden centre owners cal all benefit from the Tower Systems POS software / Xero link facility as it is available in channel specific software.

While we do link to MYOB and Quicken, the Xero link is our favourite because of the way Xero operates and how the company itself serves partnerships like ours.

Being able to draw on personal experiences makes a difference in POS software company support.

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Sunday retail management advice: live and be local

August 9, 2015
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IMG_8799Thanks to smart tools in the Tower Systems POS software, our small business retail partners are able to connect with, promote and support local engagement in a variety of valuable and sustainable ways.

We are grateful for the opportunities to help small business retailers engage locally in this way.

From actively supporting local community groups to promoting local events to supporting local suppliers, the Tower Systems POS software is ideal for small and independent retailers who want to pitch a genuine local message.

A successful local connection requires strategic planning and consistent execution. This is where the various facilities in our software can help retailers – we offer multiple touch points and the certainty of consistency. It is a valuable offering on which our retail partners can count.

As part of the Tower AdvantageTM our local credential

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POS software helps small business retailers grow sales

August 8, 2015
2 Min read
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Our sales are up by 15% year on year and I put much of that down to your loyalty software.

This is a real retailer sharing their results for the 2014/15 financial year.

We started using discount vouchers a year and a half ago and in the last twelve months we have seen the biggest sales surge in our history.

A deep analysis of sales and other data shows the valuable extent to which Discount Vouchers are changing shopper behaviour and attracting new shoppers.

We have a point of difference nearby competitors don’t have. We love it.

In this business they call the Discount Voucher a Thank You Voucher. This is one of many benefits in our POS software – retailers can call the vouchers what they want. They also set how the voucher is calculated and the products it can be redeemed for.

Retailers from many channels are growing their businesses thanks to our unique Discount Voucher facilities. retailers implementing them following our advice can do so at no cost to the business. They can bank on a commercial result that will deliver excellent bottom line results.

The Discount Voucher facilities live up to our promise: we’re here to help.

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Supplier relationships strengthened at the Gift Fair

August 3, 2015
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Tower Systems has been using its time at the Melbourne Gift Fairs, at the Showgrounds and the MCEC to strengthen supplier relationships. Over the last three days we have visited with many suppliers discussing even stronger links between them and the retail businesses we serve. The result will time saves for suppliers and retailers, improved business data accuracy and greater mutual support.

Trade shows provide a valuable platform for exploring supplier relationships through which we can better serve our customers. While we are happy to be the leader here, we are surprised other software companies are not participating. 

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Listening to POS software customers on the trade show floor

August 2, 2015
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One of the most important activities for service business is listening our customers. This is what we have been doing this weekend at the Melbourne Gift Fair. We have caught up with plenty of users of our POS software. We have been actively  listening to feedback on what they love about us and our software and what we can improve.

It is important for any business to put itself in front of customers for this type of interaction. Hiding from them is not good customer service and will multi,lately see more of them flee from you. We do this regularly at trade shows – sixteen this year. We appreciate the opportunity.

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Sunday retail management tip: leverage a point of difference on loyalty

August 2, 2015
1 Min read
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11800610_722882817857496_9022396491198622984_n (1)More and more retailers are switching from the old school points based loyalty programs to our discount vouchers. They are finding the vouchers are driving more immediate and more valuable outcomes for retailers – they are driving a better bottom line. We are hearing new success stories daily.

It is thrilling hearing success stories of how businesses have switched from points to $$ loyalty offers. It’s exciting and invigorating hearing of small and independent retailers achieving excellent outcomes for their businesses and knowing that we have played a role in this.

This is our retail management tip today – chase a point of difference, leverage new age discount vouchers and stop using the old points based loyalty offers.

Retailers can call the vouchers what they like. They can also choose how the value on a voucher is calculated and what it can be redeemed for.

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Support for #smallbusiness #retail is vital for our POS software company

July 25, 2015
1 Min read
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Screen Shot 2015-07-23 at 7.19.59 amAt Tower Systems we live our support for small business retailers every day from practical help we provide through our POS software to the business management assistance we provide through a host of free resources any small business retailer can access.

The new free small business retail marketing collateral we sent out last week has been a hit with businesses contacting us appreciative of these local targeted resources they can use to promote their businesses.

What does this have to do with POS software? Plenty we say as our POS software helps make retail businesses more efficient and smarter. The marketing resources help them spread their message wider than they otherwise might. The two work hand in hand.

We are grateful for the opportunity to serve small business retailers in a variety of ways.

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Smart POS software takes stock performance measurement and management to a higher level

July 24, 2015
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We are thrilled with the feedback on a new report we are trialling in our POS software. Developed with a senior business consultant for a group of retailers in the high ticket price item space, this report provides an alternative view on inventory performance, a view we think many of our customers will find useful as they look to extract more value from their businesses.

Screen Shot 2015-07-13 at 3.39.36 pm

This latest report reflects further enhancement of the Tower Systems software along a path of continuous improvement and in response to customer requests.

Engaging our development team direct with customers is a most useful exercise for any software company.

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Another POS software training video from Tower Systems

July 22, 2015
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Screen Shot 2015-07-22 at 2.59.19 amWe have launched another training video for retailers using our POS software. This new video is not your usual training – no, it highlights a new feature of the software, something fresh for all users. It provides a high level introduction from one of the architects of the new facility. All customers have been provided free access to the video and plenty have viewed it already. We are thrilled for such terrific engagement.

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More POS software training for the new financial year

July 2, 2015
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Tower Systems has kicked off the New Financial Year with the launch of fresh POS software user training opportunities for retailers who partner with us.

The free online new training is genuinely new: fresh, new topics … designed to help retailers get more from their Tower Systems relationship.

Our customers can book in for the free training now from our website. We send an email with instructions on how to get online.

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