Tower Systems POS software helps retailers who sell by fractions
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The best POS software help desk support comes from people who are local, people who understand your type of retail business and your local retail situation
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Too often today, businesses situate their call centres and help desks off shore, in a place where labour costs less. The key requirement in those settings is that someone can read off a script.
Small business help should not come from a script. It should start with listening. From that flows questions and conversation.
Understanding the query or need is key to helping someone, anyone.
Here at Tower Systems, our POS software help desk is Australian based, serving retailers in Australia. We are proud to be local, to offer local support that is delivered by people who live here and understand local business. We also have a team member in New Zealand, where we also have customers.
Too many POS software companies selling to Aussie retailers do not have local help desk support.
We are grateful to be in the position of delivering local service and support to our local retail community.
We support shop local as a company and encourage retailers and others in business to shop local. This is why we pitch today that when you talk with our help desk you are talking with an Aussie, someone who knows local business, local retail and can speak to local needs. Yes, local really does matter.
To keep jobs in Australia and help the Aussie economy to come out the other side of the coronavirus pandemic, shopping local matters. This is why we urge retailers to ask the question abut the location of POS software help desk personnel. While we feel for call centre staff in India, Pakistan and elsewhere, now is the time when local matters.
Now, we do have one caveat for this. We have a help desk team member, an Aussie, living and working in New Zealand. But that’s okay as we have a ton of customers in New Zealand. And, hey, we consider Aussies to be Kiwis and Kiwis to be Aussies
If you are in a local retail business and considering POS software for the business, check out where there trainers and help desk team members are located. Make sure that the company you are considering doing business with is supporting the local economy as much as you want your local economy to support your business. These things matter in terms of the truth of your own shop local pitch.
Shop local and support the local economy. It ripples out from your business to the town to the state and to the country. That is how we see it an how we try and live our lives here at Tower Systems, a proud local Aussie POS software company.
UPDATE: 5 things every retailer should know about their retail business but are usually not told by POS software
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3 weeks ago we published this video: 5 things every retailer should know about their retail business but are usually not told by POS software. Across several platforms it’s had 1,000 views, for which we are grateful.
When our CEO made the video, it was spur of the moment, based on a comment made in a conversation at the Sydney gift fair in April. While the video was spur of the moment and not scripted, it drew on years of experience, years of service of local small business retailers.
We appreciate the feedback we have received, the appreciation.
To us, the video represents something different about Tower Systems. It presents that we want you to cultivate and harvest value from your business through the use of our POS software.
This is the difference of value.
Long after you start using our software, appreciating genuine value from its use.
Thank you for watching. Wr hope you found the video useful.
How does the Tower Systems POS software compare with Retail Express?
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The short answer is we don’t know. we have never used Retail Express in any of our software. We’ve not even looked at their software. Likewise, we are not aware of any Retail Express staff members looking at our Tower Systems POS software.
So, How does the Tower Systems POS software compare with Retail Express? … we don’t know.
This question is on our mind today because someone asked us. They had been told a view and wanted our reaction.
The best we can do is make it easy for you to see our software in a demonstration for your specific business, or across at our publicly accessible Tower Systems YouTube channel. You don’t have to give us your email address to access these videos. We believe in transparency and show it through easy access to this software we make and support.
We are even happy to arrange a personal Zoom meeting where you can see our software compared function for function with Retail Express.
What we want for every retailer we speak with is for them to find the software that best serves their needs.
If the Tower Systems POS software is not the right fit, we’ll say so and wish you all the best. We won’t pressure you or pitch to you. We let your needs guide what’s best, yes, your needs and how they match, or don’t, with our POS software.
From our sales team members to our leadership team to our help desk team members we are all about providing personal service in support of ever evolving POS software. We mention ever evolving since the Tower software today is very different to what we offers a year ago or two years ago. This continual improvement with which we engage is driven by customer suggestion, for which we are sincerely grateful.
Functionality is everything and comparing two POS software programs function buy function is useful to determine which better serves your needs. This is another reason for wanting the assessment to be done in your business, at a time of your choosing.
This is what good personal service is all about – putting the needs of your business first.
How does Tower Systems compare to Retail Express? Compare the two software programs in your business side by side and see for yourself.
Our 3,000+ local retail businesses that we serve help us create better software every day and for that we are grateful.
$300 reward.
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$300 reward. At the end of this financial year, make sure you have the right EFTPOS partner.
We’ve partnered up with Tyro for this special offer when you apply for a Tyro EFTPOS machine by 30 June 2022. Enquire with us now. For T&Cs see here: https://www.tyro.com/300-reward-2022-terms/
5 steps to cutting shopper theft in any retail business
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We are often asked for advice on reducing shopper theft in retail, because of experience advising on this in the past and because off our service as expert witnesses working with police, prosecutors, insurance companies and retailers.
We are an engages POS software company, offering services beyond the POS software itself, helping local small business retailers to reduce overheads, lift shopper theft overheads.
So, with that in mind, here are: 5 steps to cutting shopper theft in any retail business
1. Understand why shopper theft happens
Retail businesses are often targeted by thieves because they offer merchandise that is easily portable and typically not well secured. To reduce shopper theft, it’s important to understand why people steal from retail stores in the first place. Common motives include financial need, opportunity, and addiction. Understanding comes from knowing for sure what is being stolen and, as much as possible, when.
2. Improve store security
One of the best ways to reduce shopper theft is to improve store security. This can be done in a number of ways, including increasing the visibility of employees, installing surveillance cameras, and using security tags on merchandise. One good step to security is where you place often stolen items.
3. Train employees
Employees are often the first line of defence against shopper theft. By training employees to be aware of potential theft and how to prevent it, you can reduce the chances of theft occurring in your store. Training should start with transparency as to what is being stolen. This can create a goal for the team, to reduce it.
4. Use technology
There are a number of technological solutions, like POS software from Tower Systems, that can help reduce shopper theft, including retail security systems and loss prevention software. These solutions can help to deter thieves and make it easier to catch them if they do steal. It starts with understanding, and the Tower Systems POS software solution can provide this.
5. Be proactive
The best way to reduce shopper theft is to be proactive about it. This means being aware of the signs of theft and taking steps to prevent it from happening in your store. By taking these steps, you can keep your retail business safe from shopper theft.
If you follow these tips, you can cut shopper theft in your retail business and keep your store safe. Remember, the best way to reduce shopper theft is to be proactive and take steps to prevent it from happening in the first place.
While complaining can make you feel better about a situation of shopper theft, actions are what matter. Tower Systems offers its POS software customers a structured approach to reducing shopper theft. It’s part of the comprehensive site local retail POS software support services provided by the company.
Linkly EFTPOS integration with Tower Systems POS software helps local retailers
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The Tower Systems POS software integrates with the Linkly EFTPOS platform to make it easier for local retailers to take credit and debit cards for over the counter purchase payment.
The Linkly POS software integration has been part of the Tower Systems software for many years.
There is no additional cost for retailers to use the Linkly POS software integration from Tower Systems.
Using the Linkly POS software integration, retailers can take payment without re-entering same amount details. There is an integration between the Tower POS software and the credit card terminal and through the Linkly connection, processing of the sale is accurate, fast and easy … providing for a smooth transaction flow at any sales counter or elsewhere bin the business.
Tower Systems first worked with the Linkly business many years ago when it was called PC Eftpos. That work continues through their transition to the rebrand as Linkly.
We don’t force our POS software customers to use Linkly. It is 100% optional, like any of our EFTPOS handling integrations. We create the solutions and let our customers choose those that work best for them in their circumstances. Customers like this, that we do not require them to use one company or another. They like the purity if us focussing on what we make rather than forcing them down a payments path that is not ideal for them but which may enrich the POS company – yes, we have seen that happen.
The integration in our POS software with Linkly is in all options of our software, for all marketplaces. This means our customers across a diverse mix of specialty retail situations can rely on the POS software tinkly integration to provide a stable and secure solution for handling the processing of credit can debit card payments in the business.
We have no commercial terms with Linlky. The relationship is purely Technical ical, in service of our POS software customers, local retailers serving local communities. we will continue to support the Linkly POS software integration since so many of our customers rely on this. It is important to them, which makes it important to us.
in addition to the link itself, we provide advice, help and support for our customers, to make using it easy and certain. This is what good POS software customer service looks like.
Sell by weight, measure, fractions … all are easy with Tower Systems POS software
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Expanding the team
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We are grateful to welcome a new team member today, to another new role in the business.
While plenty have found the pandemic to be challenging, we have leant into opportunity, and this has helped us flourish.
Making what we sell is good for local small business retailers and all here at Tower Systems who depend on us.
Expanding the POS software development team
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We are adding to our POS software development team, in the React space. We have several roles requiring skilled, commercially experienced, developers. here’s what we are looking for in candidates:
- 2 years’ minimum experience in developing software using ReactJS (Typescript).
- Experience in front-end development is a must.
- Experience in back-end development is desirable.
- Understanding of AWS Architecture, GraphQL, REST APIs, and offline storage.
- Ability to work in a highly agile, non-prescriptive environment.
- Must be able to work autonomously and with high level directives.
Tower Systems is grateful to support local IT professionals with leading edge opportunities.
5 benefits POS software companies neglect in their sales pitch
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Good POS software offer these 5 benefits. Tower Systems does.
- What’s not selling = cut dead stock waste.
- What you’re missing out on = stop selling out.
- What’s sells with what = selling more.
- Theft under your nose = save thousands.
- Know when you’re busy and quiet = reduce labour costs.
Of course, thanks to the Tower Systems POS software, there are many more benefits than these. Now, here’s a new video from us about these 5 benefits from the Tower Systems POS software.
Tower Systems helps local Aussie retailers sell Aussie made products
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In many different ways in our POS software we help local retailers pitch local, and this matters to many in local communities.
Of course, the more more keep local jobs, the more the local economy thrives, and Thi sis good for everyone.
So, in our POS software, we make it easy for local retailers to shine a light on locally made.
And, outside our POS software, we promote local, in support of our retail customers.
This video is another way Tower Systems goes beyond what is traditional for a POS software company. We are proud to do this, and more.
Oohh … Tower Systems is back on TV in Victoria, promoting awesome POS software
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Tower Systems helps local retailers S H I N E
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Insights from Shoptalk 2022
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We are grateful to have been able to attend Shoptalk 2022 live in Las Vegas last week, along with thousands of retailers and tech experts working with retailers. here is some of what we are prepared to share publicly in terms of insights:
Tower Systems helps local small business retailers shine
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Great to see our POS software co on TV again
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POS software helps drive Tooth Fairy Kit sales
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Thanks to seamless integration of the Tower Systems POS software and a beautiful Shopify website created by Tower Systems, sales of the Tooth Fairy Kit by the Royal Australian Mint are through the roof.
With hundreds of units sold in the first weeks of 2022, the results this year are already triple for the whole of 2021 and 2019 by comparison.
The Tooth Fairy Kit is a huge success, and the POS software has played a key role in this success.
By managing the product through the POS software and feeding this to the Shopify site, leveraging keywords and images, it is easy for shoppers to find the Tooth Fairy Kit online.
The ease of finding a destination product is key for online sales. This is where managing the data centrally and accurately plays a role. How the Tower Systems POS software manages the data for the Tooth Fairy Kit is a key factor in the success of the product.
The $25.00 Kit is a perfect gift for any child of the age of losing first teeth. It nurtures imagination and offers fun. It is a wonderful gift from grandparents, parents, aunts and uncles. It is a keepsake gift, a reminder decades later of those early days of mystery and wonder.
The Tower Systems POS software helps achieve the sales through data management and flowing this through to the Shopify website for selling mint coins sources from the Royal Australian Mint.
The 2022 Tooth Fairy Kit is a huge success this year thanks in part to this technology marriage created bay the Tower Systems POS software and web development teams. It is another online sales success story for the company and its service of local small business retailers.
As a POS software company we are product driven as it is the sale of products that funds technology purchases by retailers. We know that the more we help retailers achieve sales success the more they will appreciate what we do and this is good for our business, because it has been good for their business.
Tower Systems developer and sells POS software and beautiful websites for specialty retailers across a range of retail channels, including retailers who sell the Tooth Fairy Kit.
POS software Customer Zoom meeting today
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We are grateful to be hosting another POS software customer Zoom meeting shortly.
Every Zoom session with our customers is a treat. We appreciate the feedback and we appreciate the opportunity to share progress.
In a few minutes, we will be sharing more exciting news …
Specialty retail POS software for specialty retailers
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At the Retail Summit in Dubai
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We are grateful to have participated in The Retail Summit in Dubai this week. Here is a video we shot yesterday for our customers on some of the insights.
POS software for retailers who sell in bulk and sell by single items
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How our POS software company walks in the shoes of its local retail customers
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Here is a video we shot a couple of weeks back in which we discuss opportunities for retailers outside traditional seasons. While shot by us for the 200+ members of the newsXpress marketing group, this video speaks to a key difference our POS software company offers. We talk about retail and one way local retailers can differentiate.
What makes Tower Systems a different POS software company?
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Here’s a video from our CEO, from a month ago in which we explore this:
POS software for pool maintenance, care and supplies businesses
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You can imagine how thrilled we were to discover that the POS software we made for bike shops worked for pool maintenance, pool care and pool supplies businesses. yes, the exact same software worked for them. We were excited when a pool shop maintenance business owner showed us the perfect fit. What a treat!
Here at Tower Systems we are all about making POS software for specialty retail and, frankly, we’d never thought of the pool maintenance / pool care supplies businesses as businesses we could service. We were ignorant, as we soon learnt.
The inventory management, serial number tracking, product care, services tracking, chemical product note management, customer reminder and other tools work well for people in pool supplies and pool maintenance businesses.
Using this software, swimming pool maintenance and care businesses are able to track inventory, track labour, render invoices, create quotes and do much more to have a better handle on the business day to day and to spot trends that can be leveraged into the future.
Within the swimming pool care and maintenance software, you can remember use and care instructions for each product. While this is optional, it offers the business the ability to be more than a seller of products. Selling products with information, intellectual property, can differentiate the business and this is key to return business.
Our swimming pool maintenance and care products software is live and being demonstrated.
Now, here are some questions we have answers to:
Can I use the software on the road? yes.
Can I transact business on the road? yes.
Can I use the software to manage repairs? Yes. You can track jobs, parts and labour. Plus, communication with customers is streamlined.
Can I remind customers about servicing? Yes.
Can I do this by text or email? Either, we support both.
Can I look-up historical servicing records for a specific customer? Yes.
Can I create a quote for a customer and manage this? Yes.
Can I track / manage quotes? Yes.
Can I track using parts from my shop and labour to make other products? Yes.
Can the software track special or one-off orders for customers? Yes, from the moment the order is placed.
Can I manage selling second-hand items? Yes.
Can I group items together to sell in a pack or bundle? Yes, it’s easy to create packs using the software.
Does the software track product serial numbers? Yes. You have a couple of different ways you can do this.
Can I sell some items by colour, size and style? Yes.
Can I sell some items by weight or measure? Yes.
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