CategoryPOS Software

We have four people at the magento developers conference in Las Vegas this week, networking and learning more about opportunities for further enhancement of the awesome POS software integration to Magento offered by Tower Systems.

Leveraging years of experience with Magento, Tower Systems benefits from experiences like the Imagine conference in Las Vegas through networking with peers, learning about enhancements from experts and from seeing the accomplishments of others in presentations.

We have been attending the Magento developers conference for years and benefiting from each event.

Our POS software integration with magento delivers a wonderful e-commerce solution for small business retailers, providing to them website facilities linked directly to their POS software system, sharing a common pool of inventory – with the retailer having complete control over what is shared to the website and what is not shared.

By bringing management and tech leads to the Magento Imagine conference in Las Vegas we have the right people in the room to soak up tech, marketing and management insights that are being shared here. This multi-disciplinary approach provides best broad based outcomes for our customers. Were think it is good for our business too.

We have development many websites in magento, delivered to retail businesses awesome Magento based POS software connected webstore solutions, helping small business retailers to easily and successfully sell online and thereby reach a broader range of shoppers for their business.

Online is critical today and Tower Systems through its POS software webstore connected POS software leveraging magento helps small business retailers to easily, effectively and successfully compete.

Small business retailers can benefit from the retail management experience at Tower Systems experience that helps deliver a more retail focussed solution.

The Tower web team is also skilled at SEO and SEM services that help raise the website rankings in key search engines, ensuring the site is found ahead of others.

The Tower Systems web development team is Australian based, working out of the company’s head office in Hawthorn. This is important as many web development businesses are overseas. While you might have a locally based contact person development too often is done overseas, leading to challenges with delivery and usefulness.

Neto POS software was in the news recently with Neto customers complaining about unexpected price hikes from Neto that were impacting their businesses. This could be a challenge for small business retailers on tight budgets and now having to find additional funds to support their use of the Neto POS software.

Daniel Kofoed, owner of Golfers HQ, says his monthly bill will increase by 218% from $88 a month to US$199 ($280), not including currency conversion costs. “As a small business owner, it’s just not something I can absorb,” Kofoed, who has been a Neto client for six years, tells SmartCompany. “An increase in costs in an ever-competitive market where customers are demanding lower pricing is discouraging your average small-business owner from going into business,” he says. “It’s price gouging their loyal Aussie clients.”

We don’t know if our specialty retail business Point of Sale software is better than the Neto POS as we have not used Neto, nor have we seen the software functioning. So, this post is not about whether Neto is good or not. What we do know is our approach to pricing, customer service and customer communication.

We know where we stand and what we do.

We are proud to be available when our customers need us. We are proud to be transparent on any pricing change.

For example, when we last increased our support fees, a less than CPI increase and our first in two years, we provided several months notice and the opportunity for customers to lock in support coverage for the next year and the pre-increase price. Tower Systems can help Neto POS software customers with an alternative POS software solution that is available for a fixed price, a certain price, that businesses can budget for and count on.

While the best outcome here would be for Neto to reconsider their pricing situation, to provide its Neto POS software customer price certainty in the context of that whey had already budgeted.

Tower Systems has delivered price consistency to its customers for many years.

Retailers choosing the Tower small business specialty retail POS software can rent, purchase outright or lease the software. Annual software support coverage is optional. Customers can pause software support coverage and restart at a later date. These cash flow management options are appreciated by customers. Anyone interested is considering the Tower Systems solutions can see the software in-store.

Tower has retail professionals who will come to the shop and demonstrate the software, comparing it function for function. If we do not think our software is a good fit for you, we will say so.

Talk to one of our experts about an obligation free personal demonstration of our POS software to see if we could be a fit for your business. Please call our sales team on 1300 662 957 or email them at sales@towersystems.com.au.

Neto POS software was in the news this week with customers complaining about unexpected price hikes.

Daniel Kofoed, owner of Golfers HQ, says his monthly bill will increase by 218% from $88 a month to US$199 ($280), not including currency conversion costs.

“As a small business owner, it’s just not something I can absorb,” Kofoed, who has been a Neto client for six years, tells SmartCompany.

“An increase in costs in an ever-competitive market where customers are demanding lower pricing is discouraging your average small-business owner from going into business,” he says.

“It’s price gouging their loyal Aussie clients.”

Kofoed, as well as two other business owners SmartCompany has spoken to, say they intend to write letters to make price gouging complaints to the ACCC over the price hike.

While the best outcome here would be for Neto to reconsider their pricing situation, to provide its Neto POS software customer price certainty in the context of that whey had already budgeted.

Tower Systems has offered price consistency to its customers for many years. Retailers choosing the Tower POS software can rent, purchase outright or lease the software. Annual software support coverage is optional. Customers can pause software support coverage and restart at a later date. These cash flow management options are appreciated by customers.

Tower is able to help small business retailers who have decided to leave Neto POS to switch to its POS software. The company has a structured process it follows to achieve this. The process is consistent across various POS software packages that Tower can help small business retailers shift from.

Anyone interested is considering the Tower Systems solutions can see the software in-store. Tower has retail professionals who will come to the shop and demonstrate the software, comparing it function for function. If we do not think our software is a good fit for you, we will say so.

We don’t know if our software is better than Neto as we have not used it. What we do know is our approach to pricing, customer service and customer communication. We are proud to be accessible when our customers need us and transparent on any pricing change. For example, when we last increased our support fees, a less than CPI increase and our first in two years, we provided several months notice and the opportunity for customers to lock in support coverage for the next year and the pre-increase price.

Talk to one of our experts about an obligation free personal demonstration of our POS software to see if we could be a fit for your business. Please call our sales team at 1300 662 957 or email them at sales@towersystems.com.au.

We are a different POS software company, focussed on helping small business retailers stand out…

Tower Systems released another terrific POS software update to small business retailers two weeks ago.

This latest software update is 75% made up of enhancement requests from existing users of the software. These changes have come about as a result of the transparent, customer-driven, suggestion platform where any customer can make suggestions and invite others to support them.

This update, like all of our updates, has gone through the research, assessment, development, testing, beta release, tweaking and documentation processes, through to commercial release. This approach delivers to our customers a more stable beneficial product.

Also, our customers get to choose if they want the update. We don’t force it on them, ever.

POS software from Tower systems continues to evolve to be commercially and usefully relevant to our small business retail customers.

Church stores and Christian bookshops have unique needs when it comes to POS software and webstore connected POS software.

Tower Systems is grateful to serve a variety of Church owned shops across Australia and across faiths with our POS software. We have been doing this for years, learning more with each new customer we bring on. And, yes, church owned bookshops, stores and businesses are customers. Their needs are the same and the help we can offer is the same.

Along the way, we have fine-tuned our software to serve these businesses, to help them with their mission. This has resulted in better software from us, from which all of our customers benefit through POS software updates.

We serve the Christian bookshop / church store marketplace with terrific POS software, offering POS software, inventory management, webstore connection, subscription management and other solutions for these church community businesses.

Our handling of the GST and other factors have helped us deliver a solution of value and appreciation to the committees that run these businesses.

The needs of church owned businesses are unique and require thoughtful attention. This goes beyond the software itself and into the implementation in the businesses. We have a gentle and inclusive approach that ensures that all stakeholders within the church organisation are served.

Our accounting software integration, especially to Xero, makes our POS software solution for church stores appealing as it reduces the bookkeeping overhead and serves into the need for transparency when it comes to church funds. These are important factors.

Within our business we have team members with valuable expertise in serving the needs of church owned businesses. This expertise is leveraged to offer our church business customers complete insights into business operation options using our software.

We have been grateful for opportunities to speak at church business conferences and other events, to outline what our software does and to share how the software can be used to further the mission of church owned businesses.

Church and christian bookshops and related businesses are another niche served by Tower Systems. This is what we do, we tailor our POS software to serve the unique needs of specialist retailers so that they, in turn, can serve their specialist mission.

In terms of acquisition, we are used to presenting to committees and being patent while volunteers go through a selection process. Our sales team members answer all questions and demonstrate the software as often as needed so that everyone responsible is comfortable they have the information necessary to make the right decision.