CategoryPOS Software

In five minutes Tower Systems kicks off another free live online training session for small businesses using its POS software. Today’s session us Using Targeted Marketing.

Consistency is everything in software, especially small business POS software. Tower Systems demonstrates its consistency in offering these weekly free online training sessions years after they first started.

We are committed to helping our small business retail customers derive greater value from their IT investment and training is one key to achieving this.

The Tower Systems small business POS software help desk opens for business in five minutes, like every Saturday. This live, office based, service has been a fixture of our customer service for many years. It is in addition to our 24/7 help desk service managed via mobile phones.

The office based POS software help desk service on a Saturday service helps us deliver a more complete service on a busy day of the week, logging into client businesses at their request and under their watch to resolve questions and issues. The service also includes providing personal training and business management assistance.

The Saturday help desk service provided by Tower Systems is another point of difference for us, a point of difference of which we are most proud.

The POS software developed by Australian POS software company helps retailers pursue better customer service experiences.

From fast and accurate processing of sales to easier reordering to easy handling of customer queries, retailers are able to use the software to drive outcomes that focus on the customer experience.

With customer service being a key differentiator for retail businesses, having access to customer experience centric tools can be a competitive advantage.

Tower Systems goes beyond providing access to excellent customer service tools. It provides training and personal business integration assistance to help retailers themselves leverage the benefits Tower promotes as being in its software.

Owning and operation retail businesses ourselves, we understand the demands for better customer experiences and the commercial value to a retail business.

Every week we offer free training opportunities, access to useful articles and access to training videos all designed to help retailers improve the customer experience in their shops.

For many years Tower Systems have offered the option to its customers to pay for software support on a monthly basis. This offer continues today. We see it as respectful good customer service.

Our support fees are transparent with the same price for all customers using a software package. This transparency builds trust and trust is important to us.

We won a customer last week on the back of them calling our help desk and posing as a customer. They were thrilled a human answered the phone and wanted to hear from them about their query regarding our software. Their experience with another software company has been struggling with a computerised phone system to log a call and wait for someone to call back who runs through a script from which they cannot deviate to find out what the question is about.

We refuse to do this at Tower Systems.

Since retail is personal, so to should a retail software help desk experience be personal. We do this well and enjoy our personal contact with our customers.

The Tower Systems POS software help desk is open to 6PM AEST with after hours coverage being 24/7 through our network of mobile phones. The office based help desk being fully staffed to 6pm enables us to help customers with any end of shift queries and we know from shopper feedback this service is appreciated.

Between 5pm and 6pm is when we get most queries about end of shift from queries from a new staff member through to backup queries if they have switched media or made some other change.

Being here to answer these queries is an important part of the service we provide our customers. It is a service they would not get from a remote overseas located help desk that is only accessible by email.

When it comes to help desk support, retailers get what they pay for. We are proud to provide the personal premium service our customers love.

Tower Systems is proud of the personal service it provides to small business retailers using its POS software.

Retailers engaging with the Tower Systems POS software can expect to increase sales, cut mistakes, save time and make fact-based business decisions – all thanks to high-level personal service provided by the company through its professional team.

Tower Systems has been in business since 1981. The software we sell today is fresh, designed for today’s needs. Use it and expect to reap rewards. We are a trusted Aussie success story working only with independent small business retailers, providing personal service you can trust.

When you call us you speak with a human, every time. We don’t hide behind a general email address or an overseas call centre. We don’t sell through agents. We make the software we sell. We are here to personally serve you.

Attention to personal service matters to small business retailers as it is through your personal service that you define your business.

We own retail shops ourselves where we use our software. We walk in your shoes.