The POS Software Blog
News from Tower Systems about locally made POS software for specialty local retailers.
Our first stocktake training for the 2017 season has been booked out. This live and interactive training session will be repeated many times between now and the end of the financial year.
We are thrilled with the support from our small business retail customers who are keen to learn how to get more value from their Tower Systems POS software.
Tower Systems has more free POS software training opportunities this month as part of its regular weekly training commitment. These sessions help small business retailers leverage more from their IT investment … at no cost.
Years ago we launched our free live weekly training workshops. We use the professional WebEx platform and offer access at no cost to our customers.
With voice engagement over the phone (we pay for the call) and visual through any computer anywhere, this is a terrific way to learn more about out software.
That we continue the sessions weekly shows our commitment and that we believe actions speak louder than words.
This session is an example of sessions customers love – we set out to shock with what software users don’t know. It usually works.
Here at Tower Systems we love providing free training opportunities for our small business retailer customers. Thanks to customer engagement, here we a4e years after starting the service maintaining it, week in, week out.
The training sessions are often more like business mentoring discussions as it is not so much about how the software works but more about how to leverage greater business success using the software.
Here is the training for March:
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We are thrilled to SHARE details of our first batch of face to face user meetings for 2017. We have scheduled sessions for Brisbane, Sydney, Adelaide, Perth and Melbourne, starting March 27, 2017. We will demonstrate the new look and feel of Retailer, our Shopify / Magento and Woo Commerce integrations, our Xero integration and much more. Plus there will be time for your questions. Free training. An opportunity to pitch your suggestions. This is an excellent chance to leverage more from your relationship with us. Click here to book and see venue details. Yes, we will announce more dates soon.
Our Aussie company, Tower Systems, believes in making it easy for our small business retail customers to influence the direction of the software and to access free training, long after the system has been installed.
Last week, we launched our first round of free face to face user meetings for 2017. We will host 60 of these this year, starting later in February.
Already, some of our recently announced line online workshop sessions have filled. Not to worry, we will add more. And, for those who cannot make scheduled times, we offer one on one training in the topics covered.
When it comes to POS software training, Tower Systems serves small business retailers.
Our company develops POS software specifically for: gift shops, jewellers, bike shops, toy shops, fishing/outdoors businesses, garden centres/nurseries, pet shops, produce stores, firearms businesses and newsagents.
Each user meeting includes training, a preview of the next update and plenty of Q&A time.
You would be most welcome at any of these face-to-face events. Click here to book.
Tower Systems is planning its free weekly live POS software training schedule for 2017. This process includes considering the engagement for 2016, talking with customers about training they would like to see and planning sessions on topics we anticipate will be hot to serve the changing needs of retail.
Training is more important that ever as small business retailers seek to get more value from their technology investments.
We are grateful to all of our customers who have engaged in the free training this year. The 100+ sessions we have run have been a wonderful opportunity for direct customer contact and through which we can add value to the customer relationship.
Our training program is a point of difference for us. But more important, it is a point of difference for our customers since it helps our customers to leverage the training for delivering better outcomes in their own businesses.
Every one of our customers has access to the training. Better still, every one of our customers can guide the development of the training topics – ensuring we serve broad needs and not just those we think are important.
Our fist workshop topics will be announced prior to Christmas.
Here at Tower Systems we are proud to have continued in 2016 our free weekly live training workshops for users of our POS software. These sessions are popular, often being fully booked, like our session today on how to use our powerful stock manager.
We are grateful to the support of our customers for this free training.
We headed this post actions speak louder than words because we fulfil our promises, we deliver on our marketing claims. This training is one example.
We are grateful to our NZ customers who met with us in Auckland, Wellington and Christchurch this week as we presented our latest software as well as our Xero, Shopify and Magento integrations.
We will be back with more NZ user meetings in 2017 as we continue to reach out for more face to face opportunities with our customers.
This year, Tower Systems has delivered more than fifty in-person face to face user meeting opportunities, demonstrating a commitment to personal POS software support that small business retailers appreciate.
Show don’t tell. This is the best way to sell in retail. Retailers who have staff on hand to show customers how to use a product can expect better sales results from showing rather than telling.
This is why retailers in homewares stores set tables for seasons and dinners. It is why toy shows have toys out for kids to play with. It is why garden centre create beautiful gardens for people to aspire too.
Here at Tower Systems we believe in show don’t tell too.
We host weekly online training workshops that are live, interactive and engaging.
Our topics are small business compatible. We focus on business outcomes that small business retailers will love based on the feedback they have given us.
In the coming weeks we are running a series of workshops that will deliver excellent outcomes to retailers by offering practical help and support in ways they can use the software to differentiate their businesses.
This is where we are genuinely different.
We are grateful to customer support that encourages our business building training for without their support we would have o attendees and that would see us stop running the sessions.
That we continue to deliver these opportunities years after we announced them is all down to our wonderful customers.
Life is good.
Tower Systems is thrilled to be offering several free online training workshops where we will demonstrate the new facilities offered in our refreshed POS software for small business retail.
These online sessions are in addition to the live and face to face briefing sessions we have been hosting around Australia recently.
Training small business retailers about software enhancements prior to releasing these is important is it helps retailers replace for change or even decide if they want the change.
This and other training is available to our customers at no cost.
In Adelaide today we hosted our first Tower Systems POS software / Magento and Shopify workshop. We are thrilled with the turn out and the result. Plenty of good questions and discussions about how we can help small business retailers achieve a valuable and competitive omnichannel pitch.
Tomorrow it is Sydney.
Join Tower Systems for a one of our free seminars in Australia and New Zealand (in Auckland, Wellington and Christchurch) where we will show our latest Australian developed POS software for specialty independent small business retail.
This will be a truly interactive learning opportunity for small business retailers, an opportunity to see under the hood of website development, to discover is this is something any retailer could do for their business.
We will show you how to setup up a Shopify store that can be live in hours. Plus, there will be a Q&A opportunity so you can explore your specific needs. Book now by clicking on the city location you prefer.
We will share our experiences in the small business POS and e-commerce areas and outline what we learned when creating sites for our own retail businesses. This seminar could save you thousands in web developer fees. Book online.
We get a thrill to see our free online POS software training workshops fill up. Full sessions mean more customers learning more about what they can get from our software. We are grateful for this customer support.
Our next session in a few days is another full free training session. We are thrilled!
Tower Systems is thrilled to have announced details of new training programs for retailers using our small business POS software.
From our POS software training page on our website, retailers can see the new topics along with repeat sessions of popular topics, training retailers tell us they love.
We are proud to continue our free online training workshops and to deliver these free, accessible from anywhere in the world, to our retailers. This is important to us as the weekly access is proof of our actions matching our words.
In selecting training topics, we go for bold topic descriptions that make the training sound different to your usual boring computer training – because the training is different, our trainers are engaged, personal and good to listen too. The training is interactive too, helping people get the best value possible from their involvement.
The new round of training just announced includes topics suggested by customers. We are grateful to customers who have engaged with us in suggesting and developing new training topics.
On-going training is important to POS software users as it helps them continue to learn long after the software is installed. This is our commitment to our customers.
We have published a video a day this week on this blog to showcase our approach to developing user training as well as marketing materials in-house here at Tower Systems.
The videos showcase how we share information to help our small business POS software users to learn more about our software in a more appealing way that plain reading and a more repeatable way than only one on one training.
Videos are used by us a part of a comprehensive arsenal of training and user support materials. We do not rely on one single medium. But videos are highlighted here as they are a real Tower AdvantageTM. They are a reason to expect a better experience through us.
Customers tell us they love the videos. here is one comment from this week.
I love your training videos and that I can ensure my team receive consistent advice on how to use the software. Thank you!
With close to 150 videos available to our customers, we have terrific resources from which our customers and their employees can benefit.
We are thrilled to be bringing our POS software user meetings to New Zealand next week – Monday and Tuesday. First in Auckland and then in Wellington, we will meet with our customers in a structured and open forum, outlining the latest software and encouraging suggestions for further enhancements.
Christchurch will be covered in a separate trip.
We have shared details with our customers and look forward to seeing them next week.
These latest meetings are an extension of our Australian national user meeting tour where the leadership of the company meets face to face with customers, answering questions, sharing insights and talking about the future of the software.
We are thrilled to be bringing our POS software user meetings to New Zealand next week – Monday and Tuesday. First in Auckland and then in Wellington, we will meet with our customers in a structured and open forum, outlining the latest software and encouraging suggestions for further enhancements.
Christchurch will be covered in a separate trip.
We have shared details with our customers and look forward to seeing them next week.
These latest meetings are an extension of our Australian national user meeting tour where the leadership of the company meets face to face with customers, answering questions, sharing insights and talking about the future of the software.
Tower Systems is hosting one last end of financial year training session tomorrow afternoon, hours before the end of the financial year. This is the last in many such free training sessions and our well-received free 25 minute EOFY training video.
we are grateful to our customers for their engagement with this free training.
The long-form training video published to small business retailers using our POS software is proving to be a hit with plenty engaging with the video and ensuring they are informed how to be fully prepared for the end of the financial year.
The training video is another free training resource produced in-house at Tower Systems by our customer service team and our video production team.
This latest video was filmed during a live online training workshop – so it shows off that free training resource as well.
Our end of financial year stocktake training for our small business retail customers is proving to be popular. Even the additional events we are hoping are filling up.
These live training workshops are supplemented with our one on one free training for individual situations as well as training through our training videos plus our training through advice sheets accessible from our online self-serve knowledge base.
We are grateful to our customers for supporting the free training opportunities. Our experience is that participating in the free training helps people get more from their POS software and makes them less reliant on our help desk for assistance.
Our free EOFY stocktake training covers all a retailer needs to know to prepare for and undertake an end of financial year stocktake.
Thanks to terrific in-house video training and production resources here at Tower Systems we are able to create a broad range of professional training videos to help our POS software customers. Sometimes, these videos have nothing to do with our software, they are more about business management.
Here is a a video from last year that we made for newsagents in the newsXpress newsagency marketing group on how to do boosted posts on Facebook.
Videos can range from deep into the POS software training to practical in-store training to how to understand business management reports to this type of video on how to promote the business.
The videos speak to our uniqueness as a POS software company.
Our customers engaged with the videos through direct play, through YouTube play and even through direct MP4 sharing that we undertake.
Video training is valuable for small business retailers. We are proud to make this investment for our customers.
We love seeing this on our free POS software training booking page: a practical business management session for retailers FULLY BOOKED. We love it because this will be another group of retailers we help fall in love with practical outcomes they can leverage from their Tower Systems software.
Each of our weekly training sessions has 15 participants – to provide everyone with time necessary for questions and discussion.
The continued strong bookings for all our free raining sessions are appreciated by all of us at Tower Systems. We are grateful for the support.
Here is the latest round of free POS software training Tower Systems is proud to offer its customers.
Each one of these sessions is free to access, live and genuinely interactive.
We publish the list here as proof of us living up to our word of offering free on-going training.
Our customers can book any time online through our live training portal – another self-serve facility offered by Tower Systems to its customers.
For a full list of free live POS software training, check out our website. From there you can book, see the topics, see the detail of what will be covered and add the event to your online calendar. Smart software training bookings, another Tower AdvantageTM.
Tower Systems emailed its POS software customers today with news of additional free training opportunities. In addition to the weekly free live and interactive training workshops, the company announced additional sessions because some upcoming sessions are already full.
We make sign up easy with a direct link from the email. In fact, sign up is as easy as using the software itself and accessing our help desk. We embrace every opportunity possible to show engaging with good technology can be easy.
We are grateful to our customers for their support and love being able to serve them with this bonus training now on offer.
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