The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryUser Training

POS SOFTWARE USER MEETING IN GEELONG, VICTORIA

April 7, 2016

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We met with some of our Geelong region POS software users yesterday at the Mercure hotel over coffee, tea, muffins and quiche. It was a good business building discussion about our software and, more important, about business generally and opportunities for embracing change in a period of rapid and comprehensive retail change.

This was another session from which we learnt plenty and renewed business friendships.

We are grateful to our customers for their support.

Anyone can announce user meetings. It is another thing entirely to run them, share photos and other information confirming the meetings actually happened. Our blog posts show us living to the truth of our words. We are proud to do this.

Footnote: the photo is dark as the room was set to dark to make reading the screen easier.

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POS SOFTWARE USER MEETING ON THE GOLD COAST

April 5, 2016

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We had a terrific three hour meeting with some of our POS software users on the Gold Coast today. The session included training, one on one support and business growth discussions as retailers talked through plenty of opportunities for business growth using our software.

Today’s session was a good example of the added value of these events, from a diverse group of retailers and the retail experience we can bring to the opportunity.

Tomorrow, we are in Geelong, Victoria with another of our regional sessions.

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FREE TRAINING FOR POS SOFTWARE USERS THIS WEEK

April 4, 2016

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Tower Systems is proud to offer free and live training opportunities for users of its POS software this week. We have two local user meetings, in Geelong and the Gold Coast and online. The two user meetings are the latest in our series of capital city and major regional centre meetings – face to face with our customers, providing free training and business development strategy.

The online session on End of Shift Reports is fully booked. We are running this session again in the coming weeks.

In addition to the live training opportunities, our customers continue to have access to an extraordinary library of video based training and text based training – making POS software training easy to access from anywhere and at any time.

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THE EASY WAY TO BOOK FOR A TOWER POS SOFTWARE USER MEETING

March 31, 2016

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Retailers using our POS software can book for any other twenty face to face user meetings in the current series by using our online facility. There, we show all addresses and times and parking details. We demonstrate ease of doing business, transparency and certainty – all important things to small business retailers. With all bookings, loading to your calendar is fast and easy.

Take our Gold Coast meeting Tuesday next week. We have twenty-four businesses booked to participate. Here are the publicly accessible details:

Free Training: Gold Coast User Meeting

Time: Tuesday, 05 April 2016 08:00am

Training Type: Face to face

Duration: 3 Hours

Location: Mantra Twin Towns – Wharf St Tweed Heads NSW

Join us to learn how you can drive more value from the Tower Systems POS software. We will share business management, strategic planning and operational insights that will be sure to help you make more money in your business as a result.

These sessions are 100% free. Tower System provides the room, catering and access to senior management from our company.

The sessions provide an excellent business owner networking opportunity as well as an opportunity to speak with us. Indeed, a key reason for running these sessions is to get your feedback.

At the sessions we will launch a brand new cloud based product that leverages the data retailers collect in every transaction through our Retailer POS software.

Anyone can announce user meetings. It is another thing entirely to list the actual dress details and go through with it.

We think you can assess a software company by its frequency of user meetings, transparency of details and ease of booking.

The same is true for our weekly free online workshops. Our customers can book online anytime they choose.

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PERTH POS SOFTWARE USER MEETING

March 17, 2016

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This morning we hosted a POS software user meeting and training session providing group wide and one on one training opportunities for our customers. We are grateful our WA customers love our commitment to regular live open training opportunities like this.

What is interesting about these sessions is the supplier assistance we provide – answering questions other suppliers ought to answer but cannot as they do not make themselves accessible.

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POS SOFTWARE SYDNEY USER MEETING A HIT

March 15, 2016

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We had a terrific POS software user meeting in Sydney today, at the Novotel in Homebush. There was an excellent business building discussion around loyalty options – selecting what is right for your specific circumstances. This discussion was in addition to training on the latest release.

Having the leadership team of the company at these sessions is proving to be appreciated by our customers. It demonstrates our commitment to excellent customer service.

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MORE FREE POS SOFTWARE TRAINING FOR SMALL BUSINESS RETAILERS

March 14, 2016

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Here are more free training opportunities for small business retailers using the Tower Systems POS software. Each of these sessions is live, interactive, accessible online from anywhere in the world and, free.

Free up cash in your Business today. Wednesday, 16 March 2016 2PM.
Stocktaking in Retailer for EOFY (New Zealand). Thursday, 17 March 2016 1PM.
Make your Customer Display shine and drive sales. Wednesday, 23 March 2016 1PM.
Getting Ready for EOFY (New Zealand) Thursday. 24 March 2016 1PM.
Using Catalogues for seasonal sales. Wednesday, 30 March 2016 2PM.

Tower Systems runs these POS software training workshops weekly, sometimes two or three times weekly – all in service of our customers. We provide this free training to any of our customers at absolutely no cost to them.

In addition to the structured training, there is time in each session for questions. This can lead to some terrific online user networking.

We have been running these workshops for years. This is our actions being true to our words. It is one thing to announce training and another entirely to deliver on the training week in and week out.

All times noted are Australian easter Summer Time.

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HOW TOWER SYSTEMS IS HELPING NEW ZEALAND SMALL BUSINESS RETAILERS PREPARE FOR THE END OF THE FINANCIAL YEAR

March 14, 2016

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With the end of the financial year approaching in New Zealand, Tower Systems has schedule a series of EOFY training specific for our NZ customers. The idea was suggested by a customer a few weeks ago and we loved it so we put together content for a live online workshop and have now announced dates to our NZ customers. Click here to access these are other free online training sessions by Tower Systems.

This is another example of listening to customers and working with them to help them get more value from their IT investment in our POS software.

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BRISBANE POS SOFTWARE USER MEETING HELPS SMALL BUSINESS RETAILERS

March 10, 2016

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Wow! We had a terrific meeting with Brisbane area customers using our POS software today. There were plenty of questions that drove some terrific business discussions. The networking between small business retailers is certainly a valuable part of these sessions.

Free for all our customers, these sessions are wonderfully educational for customers and for us. Out of today we have picked up some terrific ideas for further enhancing the software.

Tower Systems is proud to be connecting with customers in this way. We are grateful to our customers for their support.

Today’s Brisbane sessions one of several for Queensland users this round as well as a range of online sessions for those in remote locations.

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POS SOFTWARE USER MEETINGS A POINT OF DIFFERENCE FOR TOWER SYSTEMS

March 1, 2016

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Tower Systems is not your average POS software company. One way we demonstrated this recently is when we announced capital city user meetings a couple of weeks ago. Included in the free sessions will be retail management advice. These are not sales events – rather the goal is to help small business retailers leverage their IT investment for even better outcomes. The start time is 8am so as to not interrupt too much of the day.

Any POS software company can host user meetings and help facilitate face to face contact between POS software users, developers and senior management. Sadly, few do.

Our leadership team will be at all sessions and would welcome an opportunity to catch up with anyone on any topic.

FYI here are the details:

Launceston User Meeting
Date: 07/03/2016 Time: 8:00am
Venue: Quality Hotel Colonial Launceston
Address: 31 Elizabeth St Launceston TAS 7250
Breakfast: Coffee, Tea and Egg & Bacon Muffins on arrival
Parking: Limited Free onsite parking

Hobart User Meeting
Date: 08/03/2016 Time: 8:00am
Venue: Hotel Grand Chancellor
Address: 1 Davey St Hobart Hobart TAS 7000
Breakfast: Tea, Coffee and Swiss cheese and ham croissants on arrival
Parking: Onsite Parking available charges may apply, let the parking assistant know you are attending a meeting. Marketplace Car Park is open 24 hours and there is metered parking within close proximity to the hotel.

Melbourne User Meeting
Date: 09/03/2016 Time: 8:00am – 11:00am
Venue: Hawthorn Art Centre, Mayor’s Room
Address: 360 Burwood Rd Hawthorn VIC 3122
Breakfast: Tea, Coffee and mini tomato and cheese croissants on arrival
Parking: Free onsite parking – enter via Kent Street

Brisbane User Meeting
Date: 10/03/2016 Time: 8:00am – 11:00am
Venue: Quality Inn Airport Heritage
Address: 620 Kingsford Smith Drive Hamilton QLD
Breakfast: Tea, Coffee, selection of biscuits, slices, cakes and muffins on arrival
Parking: Limited free onsite parking and free street parking

Adelaide User Meeting
Date: 11/03/2016 Time: 8:00am – 11:00am
Venue: Rydges South Park
Address: 1 South Terrace Adelaide SA 5000
Breakfast: Tea, Coffee, egg and bacon muffin as well as fresh fruit served on arrival
Parking: Limited Free onsite parking as well as 2 to 3 hour free street parking

Sydney User Meeting
Date: 15/03/2016 Time: 8:00am – 11:00am
Venue: Novotel Sydney Olympic Park
Address: Olympic boulevard Sydney Olympic Park NSW 212
Breakfast: Tea, Coffee and ham and cheese croissants on arrival
Parking: Hotel car park fees apply: All day rate $25.00, or $13.00 for 1 hour, every additional hour charged at $5.00. Additional parking is available in P3, accessible from Sarah Durack Ave or P8 accessible from Herb Elliot Ave at a rate of $5.00 per hour

Canberra User Meeting
Date: 16/03/2016 Time: 8:00am – 11:00am
Venue: Mercure Canberra
Address: Cnr Ainsille & Limestone Ave Braddon ACT 2612
Breakfast: Tea, Coffee and a chefs selection of breakfast items on arrival
Parking: Free onsite parking at the front and back of hotel

Perth User Meeting
Date: 17/03/2016 Time: 8:00am – 11:00am
Venue: Assured Ascot Quays Apartment Hotel, Marina Room
Address: 150 Great Eastern Highway Ascot WA 6104
Breakfast: Tea, Coffee, whole fruits and warm muffins served on arrival
Parking: Free onsite parking available

Gold Coast User Meeting
Date: 05/04/2016
Time: 8:00am – 11:00am
Venue: Mantra Twin Towns
Address: Wharf Street Tweed Heads NSW
Breakfast: Coffee, Tea, Mini ham and cheese croissants and mini Danish on arrival
Parking: Free Parking available across the road from the conference centre at Mantra Twin Towns, there is a walk away connecting the hotel to the conference centre as well as a lift

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TOWER SYSTEMS ANNOUNCES USER MEETING TOUR

February 10, 2016

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Covering all capital cities, this national POS software user meeting tour will offer personal insights, customer service and help to the Tower Systems user community of more than 3,500 small business retailers.

There is no cost for retailers to participate.

The cap city tour will be followed up with regional events – offering retailers around the country the opportunity to learn more about their chosen POS software.

This is another Tower Advantage^TM.

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TOWER SYSTEMS OFFERS COMPREHENSIVE FREE ONE-ON-ONE TRAINING FOR POS SOFTWARE

February 5, 2016

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Small business retailers using the Tower Systems POS software are thrilled with the easy availability of free one-on-one training. All they need do is call or email and we arrange the training.

What we deliver is training attuned to the needs of the business, on a specific topic or a range of topics – as the business may need.

This free training is available long after the software is installed and setup. It is free and easily accessible … and another point of difference offered by Tower Systems for its customers.

The training is done using the data of the business – making it more meaningful for those being trained. Indeed, we have found this to help drive better outcomes from the training.

While our POS software is easy to use, training can help non technology oriented retailers get more value from their software investment. It can guide business planning and help them make decisions that guide the business to a more valuable outcome.

We are proud to serve small business retailers in this way.

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POS SOFTWARE TRAINING POPULAR FOR SMALL BUSINESS RETAILERS IN 2016

February 1, 2016

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The comprehensive range of FREE POS software training being offered by Tower Systems this year is proving to be popular.

Covering practical business management topics through which retailers can learn more about their businesses and drive business value, each workshop is self contained, interactive, inclusive and valuable.

Tower Systems is proud to be offering these weekly free training opportunities in 2016, continuing a tradition commenced years ago. The training is a genuine point of difference for us in our specialist marketplaces – allowing us to help our customers mine a value from their software too many POS software companies ignore.

Each week we run a new live online training workshop – free to our customers. For 2016 we have added new topics and refreshed other content. This ensures relevance to the needs of small business retailers today.

Here is a note from the live training portal on our website:

We run several online training sessions each week across a wide range of subjects. These are an excellent way for you and your staff to learn in detail about specific areas of the software.
To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions.
The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

Note: we also offer access to more than 130 training videos on our self serve 24/7 training portal.

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Pet shop software training helps pet retailers to improve customer service

January 5, 2016

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Pet retail is highly competitive with some major retailers competing with small and independent pet retailers. Tower Systems primarily focuses on the service of independent pet retailers through our pet shop software and the specialist support services we offer in this space.

Our pet shop software trainers have diverse pet shop experience, to ensure they can speak to the various specialist needs of these specialty businesses. Their broad experience serving so many different pet retailers enables them to help pet retailers see other business opportunities and this can help them grow their businesses.

This work in store training in our pet shop software is one way we help beyond the software – by talking about insights from other retailers, guiding on time saving and other savings in the businesses.

This is a point of difference for Tower Systems – another way we operate beyond what is usual for a POS software company.

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Helping retailers make the most of Christmas

November 28, 2015

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Tower Systems is helping retailers make the most of Christmas with Christmas themed free training POS software opportunities. In groups and individually, Tower is delivering access to free live training to give retailers comfort from knowledge and confidence that their Tower POS software can deliver even more than they expected this Christmas.

Our comprehensive free training opportunities win us new customers.

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Free training helps small business retailers embrace POS software

November 10, 2015

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Tower Systems is thrilled to announce more free POS software training for its small business customers. Here is a list of the new free training opportunities launched by the company:

Wednesday, 11 November @ 2:00 PM. Using Targeting Marketing in Retailer. Use marketing to target specific types and groups of customers.
Wednesday, 18 November @ 2:00 PM. The New Loyalty – Discount Vouchers. Start using Discount Vouchers to grow your business. A great introduction to this great feature.
Wednesday, 25 November @ 2:00 PM. Information you did not know your POS software could tell you. Reports and information you didn’t know retailer could tell you about your business.
Wednesday, 2 December @ 2:00 PM. Using Catalogues for Christmas sales. Quickly and easily setup automatic discounts for Christmas sales.
Wednesday, 9 December @ 2:00 PM. Don’t miss a sale this Christmas. Use Gift Vouchers. Keep customers coming back to your store with Gift Vouchers, sell and redeem professional Gift Vouchers entirely within Retailer ready for Christmas gifts.
Wednesday, 16 December @ 2:00 PM. Free Up Cash in Your Business Today. Find stock that isn’t selling and turn it into cash quickly.

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POS software user meetings a hit with small business retailers

November 6, 2015

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Tower Systems has now completed the last round of regional group POS software user meetings for 2015. The engagement has been terrific, enabling us to learn plenty from our customers and to share insights that will help participants get more from the software.

We are grateful to all who participated and for the opportunity to show another example of the Tower Systems difference.

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Tower Systems helps small business retailers free up cash in their businesses

October 16, 2015

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Retailers using the Tower Systems POS software have access to another free live online workshop next week:

How to Free Up cash In Your Business Today.

This training is the latest in weekly free training opportunities for Tower retailers, training the company has consistently run weekly for years.

This latest session includes fresh content developed for the session, to help retailers to genuinely unlock cash in their businesses by using the software to reveal the opportunities.

One of the key benefits of good POS software is that it does free up cash flow within the retail business. Tower Systems pushes this benefit through one on one advice and training like this free session the company is running next week. The training is an example of us being true to the promises we made and make to our customers.

Click here to book.

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Announcing the Tower Systems POS software user meeting tour

August 28, 2015

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Tower Systems is thrilled to announce details of a national POS software user meeting tour in capital cities. We will be offering free training, insights into the latest released software and previews of what is coming. This will be an exciting interactive event where our customers will have access to senior management of our business.

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Tower Systems released new EDI training video for POS software users

August 4, 2015

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Tower Systems has released another training video designed to help retailers get the most out of electronic invoice import facilities in the software. This new video is another extension of the comprehensive video training suite from the company, a suite regularly enhanced as the company invests in more training facilities through which to help retailers get more value from their POS software investment.

With 140 training videos available, Tower Systems has a valuable point of difference for the retail channels in which it serves.

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Another POS software training video from Tower Systems

July 22, 2015

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We have launched another training video for retailers using our POS software. This new video is not your usual training – no, it highlights a new feature of the software, something fresh for all users. It provides a high level introduction from one of the architects of the new facility. All customers have been provided free access to the video and plenty have viewed it already. We are thrilled for such terrific engagement.

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More POS software training for the new financial year

July 2, 2015

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Tower Systems has kicked off the New Financial Year with the launch of fresh POS software user training opportunities for retailers who partner with us.

The free online new training is genuinely new: fresh, new topics … designed to help retailers get more from their Tower Systems relationship.

Our customers can book in for the free training now from our website. We send an email with instructions on how to get online.

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Free POS software training helps small business retailers

June 22, 2015

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The free POS software training workshops we run weekly for small business retailers is a genuine point of difference for Tower Systems.

This training helps people get more from their software. It boosts their confidence. It also provides an excellent small business networking opportunity as there is plenty of time at the end of a session for participants to talk with each other.

The training workshops are free. Tower Systems funds the phone call for audio participation and visual access is via the Net.

From the day years ago when Tower Systems announced its commitment to this free training opportunity the company has maintained the free training service, delivering consistently on its promise, proving our motto: we’re here to help.

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136 POS software training videos help retail employees

May 25, 2015

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Tower Systems is proud of the 136 training videos in its online POS software training library. This extraordinary resource helps retail business owners and retail employees learn and re-learn many aspects of the Tower software at their own pace and wherever they choose.

The online training library for our software is one of several exclusive resources retailers love when they switch to our POS software.

The notion of training POS software users when they first install only is old school. At Tower Systems we offer excellent one on one training at the time of purchase and many options for additional, refresh or extended training for months and years after the initial installation.

We add new content to our training resources regularly, keeping o=content fresh and relevant. We deliver training on platforms appropriate to the needs of our customers.

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POS software training video library helps retail employees gain skills

May 19, 2015

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Retailers using the Tower Systems POS software have access to a training library of more than 130 training videos. These videos are professional in production and valuable in the content offered.

The videos can be accessed from any computer, anywhere and at any time.

The video training resources are comprehensive. They are also loved by our customers.

Regularly enhanced, the Tower Systems POS software video training library is a real asset to our business – allowing us to show a point of difference which wins us business.

In addition to POS software training, our library also includes training on business use of the software – covering how to engage on the shop floor. This is an area many POS software companies neglect in their training.

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