The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Do you need POS software that tracks multiple suppliers per item?

April 19, 2024
2 Min read
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The Tower Systems POS software can handle multiple suppliers per stock item. This offers retailers flexibility and transparency. There are several real channels where this has been used: jewellers, bike shops, pet shops, garden centres, toy shops and newsagents.

By supporting multiple suppliers for each stock item, the POS software from Tower Systems offers a function of differentiation that plenty of retailers like, and use.

With traditional POS systems, you might be stuck scrambling to find a new source for an item that is out of stock, potentially delaying sales and frustrating customers. With the POS software from Tower Systems this data can be at your fingertips. You can link one stock item to multiple suppliers. This creates a win-win for you and your business.

  • Flexibility: If your primary supplier is out of stock, the system shows alternatives, allowing you to fulfill customer requests promptly. No more scrambling to find a new source or informing customers of delays.
  • Transparency: You can compare pricing and terms from different vendors within the same system. This empowers you to negotiate better deals and optimize your profit margins.
  • Data: You can track data by supplier per item.

By providing this level of flexibility and control, Tower Systems POS software empowers retailers to be more responsive and competitive. It’s a feature that many retailers appreciate and use to stay ahead of the curve.

This is another facility of specialisation in the specialty retail POS software from Tower Systems, somewhat makes our POS software more than ordinary, more than average.

If you have a moment, here’s our pitch:

  • Australian Made and Focused: We are an Australian company with a deep understanding of local retail. We serve retailers in Australia, New Zealand, Papua New Guinea, The Cook Islands and Fiji.
  • Human Touch Support: We offer personal customer service. Our dedicated training and support staff are readily available to answer your questions and ensure you get the most out of their software.
  • Focus on User Experience: Our POS software is designed to be user-friendly and intuitive, allowing you to take advantage of the multi-supplier function quickly and easily.

If you think our software may suit your needs, organise a personal demonstration. There is no obligation. We’d love to hear about your needs, answer your questions and show you what our Tower Systems POS software can do.

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POS software from Tower Systems tracks product weight for easy online sales management

April 18, 2024
3 Min read
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Knowing what a product weighs is key to accurate calculation of freight costs for online businesses. It’s not been so important for brick and mortar businesses. But online, product weight is key. It can also inform the choice of the method of shipping an online order as some freight businesses may offer better services based on product weight parameters.

The Tower Systems POS software allows retailers to record product weight by product and it shares this information with the retail business website thanks to its integrations with Shopify, Big Commerce, Woo Commerce and Magento.

The recording of weight by product has been covered in the POS software from Tower Systems for years.

Unlike brick-and-mortar stores where customers handle products themselves, online businesses rely on freight services to deliver their goods. This is where product weight becomes a crucial factor, something that can have considerable financial benefits for a retail business.

Tracking weight in the POS software has a range of benefits for a retail business including:

  • Accurate Shipping Costs: Imagine a customer adding a seemingly lightweight product to their cart, only to be surprised by a hefty shipping fee at checkout. This can lead to cart abandonment and lost sales. By knowing the exact weight of your products, you can calculate accurate shipping costs upfront, setting clear expectations for your customers and avoiding unpleasant surprises.

  • Competitive Shipping Options: Some freight companies offer tiered pricing based on weight. Knowing your product weights allows you to explore different shipping options and choose the most cost-effective service for each item.

  • Informed Shipping Decisions: Weight isn’t just about cost; it can also influence the shipping method you choose. For delicate or heavy items, you might prioritize slower but more secure shipping options. Lighter items might be suitable for faster, budget-friendly methods.

Tower Systems offers weight-aware POS software for retailers selling online and where freight is a factor on managing cost-effective online sales. Our point-of-sale software allows retailers to record the weight of each product directly within the system.

Tower Systems POS doesn’t operate in a silo. Thanks to its built-in integrations with popular e-commerce platforms like Shopify, BigCommerce, WooCommerce, and Magento, the product weight information you enter in the POS automatically syncs with your online store. This eliminates the need for manual data entry I the online side of the business, saving you valuable time and minimizing errors. Your customers will always see accurate shipping costs displayed at checkout, fostering a smooth and transparent buying experience.

By leveraging Tower Systems POS, online businesses can gain a significant edge in today’s competitive landscape. Accurate weight data translates to accurate shipping costs, informed shipping decisions, and ultimately, happier customers.

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Sound retail staff permission access key to POS software security in retail businesses

April 17, 2024
2 Min read
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The Tower Systems POS software offers good permission management when it comes to determining who has access to what parts of the software being used in the retail business.

Now, here’s why staff permissions in POS software are important. Imagine a scenario where any staff member could modify product prices, delete sales records, or even access financial information. We have seen these things attempted. Here’s how proper permission control safeguards your business:

  • Reduces Fraud Risk: Limits employee ability to manipulate transactions or steal funds.
  • Protects Sensitive Data: Restricts access to customer information and financial data.
  • Ensures Data Integrity: Prevents unauthorized changes to inventory levels and sales records.
  • Improves Operational Efficiency: Staff focus on assigned tasks, streamlining workflows.

With many retail businesses run today without the owner being in the shop the whole time, it is vital that POS software provides the right level of security options for the shop. Here are some key considerations for creating a strong staff permission structure for your POS system:

  • Role-Based Access Control: Assign permissions based on job roles (sales counter, manager, supervisor). For example, those at the sales counter might only process sales, while managers can access reports and modify settings.
  • Least Privilege Principle: Grant the minimum level of access needed for each role to perform their duties effectively, knowing you can change it if needed.
  • Regular Reviews: Periodically assess staff permissions and adjust them as roles or responsibilities change.
  • Change passwords / codes. The more often you do this, the better.

While robust staff permissions are essential for security, they offer clear roles with defined permissions make it easier to track actions within the POS system, they can reduce mistakes and they can offer the business a compliance an insurance company may find comfort in.

By implementing a well-defined staff permission structure, you can empower your team while safeguarding your valuable data. Remember, a secure POS system is not just about technology; it’s about creating a culture of accountability and data protection within your retail business.

Tower Systems offers good security managing in its POS software thanks to allowing you to manage in-store staff security access to the software. You are in control.

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Taking Home the Gold: Trophy Shop POS Software for Aussie Businesses

April 16, 2024
3 Min read
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For local Aussie trophy shops, keeping on top of stock, engraving requests, and all the different orders than come in can feel like a marathon, not a sprint. That’s where good trophy shop POS (point-of-sale) software comes in, streamlining your business and letting you focus on what you do best: creating champions.

Tower Systems makes POS software that suits the needs of trophy shops.

Here’s how our Aussie made POS software can serve trophy shops:

  • Team pricing. Easily manage pricing for a team to drive business and financially support the team.
  • Offer pre-sets. Package trophies by team type for easy ordering: footy team package, basketball team package etc.
  • Stock Management: Juggling bases, figurines, and mountains of plaques can be a nightmare. POS software tracks your stock levels, so you know exactly what you have and can order supplies before you run dry. No more scrambling to find that last golden cricket ball!
  • Making up an order. Often, an order is made up on several components and time. Our POS software can manage each that makes up a product you sell.
  • Customisation: Engraving and personalisation are bread and butter for trophy shops. POS software lets you manage these requests efficiently. Input engraving details directly into the system, track progress, and ensure every inscription is spot-on.
  • Order Management: From presentations to corporate awards nights, trophy shops deal with all sorts of orders. POS software keeps track of everything, from the initial quote to the final pick-up. No more misplaced orders or frustrated customers. Plus, you can identify for follow-up up on annual or seasonal customers.
  • Customer notification. The Tower Systems POS software can be used to advise customers by text message or email when and order is ready.
  • Reporting Scores Big: This software provides valuable sales reports. You can track sales by category, to understand more about business performance. This data can help you optimise your stock and make data-driven decisions for future purchases.
  • Selling online. Connect with Shopify, Big Commerce, Woo Commerce or magento for a POS software connected e-commerce solution for your trophy shop.

Serving many retailers in this space of making items for customers, it was a natural step for Tower Systems to put its hand up in service of trophy shops. Our software has a facility called manufactured goods where several components can be used to make an item. Also, we found that our repairs management tools work well in serving of managing the work involved in customising a trophy.

Trophy shop POS software might seem like an extra expense, but it’s an investment in the future of your business. By streamlining operations, improving customer service, and giving you valuable data, POS software can help you take your trophy shop from podium finish to gold medal performance.

Tower Systems is a local POS software company serving local retailers. Our support is local too, offering human based conversations with retailers.

The best way to find out if our POS software for trophy shops is suitable for your business needs would be for you to contact us, outline your needs and then have a one-on-one demonstration to see if our software does what you need. We will always tell you if our software does not do something you tell us you need.

It all stars here. Call 1300 662 957 or email sales@towersystems.com.au.

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Sales of products for insurance claims easy with POS software from Tower Systems

April 15, 2024
3 Min read
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The POS software from Tower Systems manages and simplifies handling insurance claims for retailers in various industries, including jewellery, bicycles, gardening supplies, and homewares. These insurance claim relates sales management facilities were developed with retailers with years of experience fulfilling insurance claim related sales.

Here is some of what the Tower Systems POS software offers in managing insurance clim related product sales:

  • Dedicated Insurance Features: Tower Systems POS offers built-in functionalities specifically designed to manage insurance sales. This eliminates the need for manual processes or external integrations, saving time and reducing errors.
  • Streamlined Claims Processing: The software facilitates a smooth workflow for processing insurance replacements and manages appropriate record keeping. Retailers can efficiently handle customer claims, receive payments directly from insurers, and ensure accurate record-keeping.
  • Improved Customer Satisfaction: By efficiently processing claims, retailers can provide a faster and more positive experience for customers dealing with insurance replacements.

With years of experience in this space, Tower Systems and its POS software can help retailers win more insurance clim business.

Insurance companies benefit too from this work. Tower Systems empowers insurance companies to leverage a broader network of small and independent retailers for claim fulfillment. This expands options for customers and potentially reduces claim processing times. We ensure retailers have the necessary tools and training to handle insurance claims accurately and efficiently. This reduces the risk of errors and streamlines the overall claims process for insurance companies.

We are committed to enhancing the insurance claim facilities in our POS software as needs evolve in retail businesses and from the insurance companies with which they partner.

If your retail business handles sales related to insurance claims, our POS software is worth considering. We’d be happy to arrange an obligation free demonstration so you can assess the software for yourself. Be sure to have a list of must-have requirements so that we can show how the software may handle these. If the software does not handle any, we will tell you.

Our POS software has been made for a range of specialty retail settings. The insurance claim product sales management facilities in the POS software are available in any marketplace.

Tower Systems’ commitment to ongoing improvement through customer feedback ensures the insurance claims functionalities stay current. This benefits both retailers, who can adapt to evolving insurance processes, and insurance companies, who receive a future-proof solution.

We are grateful to our local independent retail business customers for their support.

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Plenty of local small business retailers report strong sales in Jan-Mar 2024 quarter

April 14, 2024
3 Min read
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While news outlets report bad news in terms of retail business insolvencies at the start or 2024, here at Tower Systems we are grateful to share the news that plenty of retailers in local small business specialty retail channels have reported an excellent start to 2024.

We have seen 2024 versus 2023 sales comparison data for many businesses reporting double-digit sales growth. For many, this is on the back of strong growth in 2023 over 2024.

There is a common thread among the businesses reporting terrific growth and that is good use of business data informing good business decisions.

This good news for local small business retailers is not something news outlets will report. They remain fixated on big businesses, names people recognise. In towns and cities, on the high street, it is local retail that matters more, shops owned and run by locals, shops that make a difference in the local community.

One retail business reported growth of 22%. They achieved this by entering a whole new category for their business, one they discovered after analysis of business performance reports from our POS software being used in the business.

Smart POS software plays a role in helping local retail businesses to do well.

We work with retailers who want to engage, assessing their business data, sharing insights we see in their business evidence. We don’t tell retailers what to do. rather, our approach is top share what we see and leave the rest up to them. The insights offered by our POS software are comprehensive and specific to each business.

So while news outlets preference negative news, there is this good news out there for local small business retailers that have had an excellent start to 2024, with double-digit sales growth. Newsagents, jewellers, pet shops, gift shops, homewares shops, garden centres, produce businesses, fishing shops and plenty more are trading against the trend you read about in mainstream media.

The news is good for plenty of local retailers and here at Tower Systems we are grateful to play a small role in good news for 3,500+ local small business retailers.

Let’s shine a light on a few inspiring examples.

One local retailer saw a 15% increase by analysing their Tower Systems POS software data to identify understocked products. By reducing out-of-stocks they had been missing they increased sales.

Another local retail shop leveraged POS software data insights to expand an already strong category into new niche areas. This proved a hit with several thousand dollars in new shopper traffic revenue.

Another local retail shop leverages their POS software data to quit dead stock and use the freed capital and space to expand two product categories that POS software data revealed as having greater demand opportunities than the business was satisfying.

Plenty of local retail businesses are thriving! By embracing data and prioritising their communities, these small shops are not only surviving but flourishing.

So next time you need that perfect gift, a delicious treat, or something to spruce up your home, skip the big box stores and seek out your local gems. You’ll be surprised by the selection, the service, and the positive impact you’ll have on your community. Shop local, celebrate local, and be part of the local success story!

Tower Systems proudly supports independent local retail businesses with POS software that is made and supported locally.

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Awesome repairs management software for jewellers, bike shops, music shops, sewing shops and more

April 12, 2024
3 Min read
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The repairs software that comes with the Tower Systems POS software has been made in association with retailers who do repairs in a range of specialty niche retail businesses.

Businesses that do repairs typically want to track the labour and parts used in repairs. They also want to track the repairs themselves, whether done in-house or outside the business.

Through the repairs facilities in the Tower Systems POS software we are able to serve a diversity of needs, all from local specialty retailers like jewellers, bike shops, sewing shops, garden centres and farm supply businesses. Yes, the repairs sides of these businesses share common needs.

There is no additional cost for the repairs facilities in the Tower Systems POS software.

The Tower Systems repairs software empowers you to:

  • Track Repairs Easily: Manage every step of the repair process, from job intake to customer pickup.
  • Boost Efficiency: Automate tasks and free up your team to focus on what matters most – excellent customer service.
  • Inventory Management Made Simple: Keep close track of parts and materials used in repairs, ensuring you never run low on what you need.
  • Accurate Billing: Generate clear and accurate invoices that reflect all work performed.
  • Happy Customers: Keep your customers informed with repair updates and estimated completion times.

This is robust and proven software first developed for jewellers and bike shops and now being used on so many different specialty retail settings.

ome of the functions our specialist retail software’s repair features are being used for include:

  • In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
  • In Bike Shops: Bicycle and tricycle repairs, warranty returns.
  • In Garden Centres: Landscaping services management.
  • In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
  • In Pet Shops: Aquarium installations.

The repairs management software tracks the labour and resources used from a billing and inventory management perspective. It also handles allocation of repairs or parts of a repair to venues outside the business (for contracting and supplier exchanges or repairs for warranty issues, for example) and tracks repair staff and couriers used in shipping repairs. Once the repair is ready for pick-up by the customer, the software finalises the billing and advises the customer by SMS or another preferred method. Payments are processed with the usual depth of our retail software’s point of sale functionality – customers can make multiple payments against a repair or a specialist manufacturing, pay through cash, EFTPOS, PayPal or other methods.

The Tower Systems repairs management software streamlines the repairs process, facilitates good communication and helps bring management certainty to the overall repairs process in your business. It helps local independent businesses provide the kind of professional, personal and efficient repairs services that major corporate stores and online-only offerings can only dream of.

We are grateful to our customers for helping us enhance the repairs software, to meet evolving needs in this space.

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Why garden centre software is better for garden centres than regular POS software

April 11, 2024
3 Min read
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While regular POS software will transact sales, manage loyalty, track inventory and report on business performance, specialty garden centre software like what we offer at Tower Systems offers facilities designed to help deep within a garden centre business to save time, manage for success and thrive.

Here are some of the unique facilities in the garden centre software from Tower Systems that garden centre owners tell us they love:

  • Tracking re-potting of products to maximise retail price.
  • Serving plant care information on sales receipts.
  • Attaching product care and use documents to sales.
  • Recalling customers based on purchases.
  • Serving local plant care advice on receipts.
  • Selling by weight thanks to scale integration.
  • Selling to fractions.
  • Selling by length.
  • Selling from our in the business – far from the sales counter.
  • Selling from a truck.
  • Buying products in bulk, mixing them to your recipe into smaller packs for easy sale of products unique to your business.
  • Easy selling at a local market.
  • Weatherproof product labels.
  • Integration with Evergreen Connect.
  • Managing local delivery from multiple vehicles / trucks.
  • Integration with Allotrac.

This software isn’t just another generic POS system. Tower Systems understands the unique needs of Australian garden centres. We have developed features with your specific challenges in mind, all thanks to the input they get from centres just like yours.

Tower Systems’ software goes beyond the basics. Imagine:

  • Building stronger garden clubs. The software has tools to connect with local clubs and share gardening tips, fostering a vibrant community around your centre. It helps the clubs flourish and for your business to benefit from this.
  • Smart marketing for repeat customers. Reconnect with past buyers based on their purchases, reminding them of the things they love.
  • A breeze to use, a breeze to manage. The software is designed for easy use by staff at all levels, with features like Xero integration and optional cloud-based storage.

Running a garden centre is more than just sunshine and roses. You need the right tools to keep your shelves stocked, your customers happy, and your profits growing. That’s where Tower Systems’ garden centre software comes in!

This is software made for garden centres, and software that continues to evolve thanks to the wonderful input from our many garden centre software customers. We are grateful to count more than 150 garden centre businesses as customers.

Now in case you are not sure:

  • Selling bags of potting mix or delicate seedlings? No sweat! Tower Systems handles everything, allowing you to sell by weight or measure with complete ease.
  • Knowledge is power, especially for plant parents. The software lets you add localised plant care information to customer receipts, ensuring they have the knowledge to nurture their new treasures.
  • The Aussie sun shouldn’t dim your prices. Print high-resolution, weatherproof labels that stay clear and crisp no matter the weather. Rain or shine, your customers will always know exactly what they’re paying for.
  • As your plants grow, so should your profits. Easily track repotting cycles and adjust prices accordingly, ensuring you maximise your return on investment.
  • Turn impulse buys into bundled bonanzas! Create irresistible package deals that combine plants, pots, and fertiliser, encouraging customers to buy the whole garden oasis in one go.

We are proud to serve garden centre customers in Australia and New Zealand.

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Bike shop software from Tower Systems helps local independent bike retailers thrive

April 10, 2024
3 Min read
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There is software being used by bike shops and then there is bike shop software, that is, soft3are made specifically for bike shops, software enhanced in consultation with bike shops.

Tower Systems makes software for bike shops. We are grateful to serve 200 local independent bike shops with our software made for bike shops, and we are proud to share that this bike shop software continues to evolve.

It is packed with specialty functions bike shops rely on:

  • Repairs management.
  • Handling special orders.
  • Integrated with Bike Exchange.
  • Handling electronic invoices from suppliers.
  • Warranty tracking.
  • Service reminders.
  • Loyalty bike shops can leverage.
  • Serial number tracking.
  • Spare parts management.
  • Labour management.
  • Customer delivery management.

Unlike generic POS systems, Tower Systems understands the unique challenges of bike shops. This is a marketplace we have now served for more than 24 years. Our bike shop software offers features specifically designed for your industry, including:

  • Streamlined Repair Management: Track labor, parts, and details of repairs and maintenance work, keeping your workshop running efficiently.
  • Inventory Management: Say goodbye to surprise out of stock situations. Tower Systems helps you manage bike inventory, parts, and accessories, ensuring you always have what cyclists need.
  • Customer Loyalty Programs: Turn those one-time customers into lifelong cycling enthusiasts. The software allows you to build loyalty programs that keep people coming back for parts, service, and upgrades.
  • Integration with Online Platforms: Connect your Tower Systems software with popular e-commerce platforms like Shopify, Big Commerce, Woo Commerce and Magento, making it easy to manage your online and in-store inventory.

The bike shop software from Tower Systems goes beyond just managing your stock. Their software helps you build stronger relationships with your customers.

  • Targeted Marketing: Leverage cyclist clubs and targeted marketing tools to drive sales and promote special offers.
  • Data-Driven Insights: Gain valuable insights into customer behavior and buying habits, allowing you to tailor your offerings and promotions.
  • Improved Customer Service: Provide a better customer experience with faster checkout times and a centralised view of customer purchase history.

Best of all, Tower Systems does not levy a fee or cost per transaction. There is a flat low cost to rent the software. If you grow your business, the shftware does not cost more. There is no tax that grows with your success.

Tower Systems is an Australian company that understands the needs of local bike shops. We offer responsive locally-based customer support to ensure you get the most out of their software. Yep, call us and a human is there to help you. We have support people in Australia and New Zealand.

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Pet shops need more than POS software, they need software made for get shops

April 9, 2024
3 Min read
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There are many software companies saying they offer software to pet shops and only a few who offer software made for pet shops.

This matters as pet shops continue to consolidate thanks to moves by big retailers and a major mass retailer moving into this space. Here at Tower Systems we only serve local independent retailers in Australia and New Zealand. Local matters to us and it matters to those who live and shop locally. Wr help local pet shop owners embrace local profitably.

Because we only service independent businesses, you can be sure that you will matter to us as a customer.

Tower Systems makes software for pet shops. Our community of pet shop owners contribute ideas that are vital for the regular enhancement of the software. As needs in pet retail change, so does our pet shop software.

Here are pet shop specific facilities in our pet shop software:

  • Receiving bulk stock items and tracking mixing these to create bags of your own unique products.
  • Including pet care information on receipts tailored to your local area: helping you sell you.
  • Attaching product documents to receipts for better product use by customers.
  • Recording pet chip numbers.
  • Sell by weight.
  • Sell by fractions.
  • Handle customer subscriptions, for structured regular purchases.
  • Track and manage local delivery.
  • Compare supplier performance – this has proven to be of value in the pet food space.

The Tower Systems pet shop software goes beyond the checkout. It helps you:

  • Save time: Say goodbye to manual data entry with features like automatic invoice imports – we link to many pet shop suppliers.
  • Order smarter: Keep your shelves stocked with the right supplies without overspending, thanks to intelligent stock control. We help you see what you need and when.
  • Make better decisions: Gain valuable insights from sales data to understand what your customers are looking for.

Tower Systems helps you focus on what matters most – your furry customers and their humans. Here’s how:

  • Provide exceptional service: Offer personalised advice and recommendations with access to pet care information.
  • Stand out from the crowd: With features like loyalty programs and birthday reminders, you’ll create a lasting bond with your customers.
  • Compete with the big guys: Small businesses can thrive with the right tools. Tower Systems helps you level the playing field.

If you’re a passionate Aussie pet shop owner who wants to streamline your business and provide the best possible service to your customers, then Tower Systems is definitely worth a look. We offer affordable plans, excellent local support, and software designed with your success in mind.

Tower Systems Pet Shop Software is an investment in your business’s future. It can help you:

  • Increase sales: By offering a smoother customer experience and targeted promotions.
  • Reduce costs: Through better inventory management and minimised waste.
  • Improve efficiency: Freeing up your time and staff’s time to focus on what matters most.

Tower Systems isn’t just selling software; we are offering a solution for busy Aussie pet shop owners who want to focus on what they love – pets! With its user-friendly features, local support, and focus on helping you succeed, Tower Systems Pet Shop Software could be the missing piece you’ve been looking for.

Please let us know about your needs. If we think are not right for you, we will say so.

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Gift shop software from Tower Systems helps gift shops thrive in a changing marketplace

April 8, 2024
4 Min read
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Gift shops need gift shop software, not just any POS software. They need softer tuned to the needs of their type of business because they are different to other retailers. Everyday POS software, generalist POS software does not cut it.

Running a gift shop is a dream for many who own a gift shop – sourcing wonderful gifts and helping customers find the perfect present. But behind the charming facade lies the day-to-day operations that can make or break your business.

Good gift shop software will help you run an efficient business with fewer mistakes, a business attracting new shoppers and reaching shoppers who do not live nearby. Good gift shop software will help you made decisions based on evidence more so than on gut feel. It will also help you detect and cut theft and find opportunities that you may have otherwise ignored.

Today in 2024, gift shops are changing, they are selling a more diverse range of products. This is where smart specialty gift shop software can help you attract new shoppers. For example, we see gift shops moving into clothing. being able to manage inventory buy colour, size and style can help you make more money from fashion products. Others are moving into offering products sold by length. Not all POS software can track sales to fractions. And other gift shops are in the collectible space and not all POS software can track inventory by serial numbers, with each product having a unique number.

Tower Systems goes beyond the basic functions of a Point-of-Sale (POS) system. Here’s how it empowers your gift shop:

  • Streamlined Sales and Inventory Management: Say goodbye to manual processes and hello to efficient transactions. Track inventory levels, manage suppliers with ease, and avoid dead stock with accurate data at your fingertips. From the moment inventory arrives in the shop through to when it is sold, it is tracked, easily, consistently. Workflow is smooth and easily followed by casual staff.
  • Boost Customer Loyalty: Gift shops thrive on repeat business. Tower Systems’ loyalty program features encourage customers to return, increasing your sales potential. we offer the traditional points based approach and the even more powerful cash discount offer where you have control over several levers to guide shopper behaviour.
  • Special customer orders: serve unique needs of customers with this facility that lets you manage it from the moment a customer orders.
  • Repairs: yes, some gift shops manage repairs for customers. Our gift shop software helps you manage this.
  • Customer life events: our gift shop software helps you track customer family life events, offering reminders and helping you to target market to shoppers.
  • Market based on past purchases: this is easy with our specialty gift shop software, helloing you leverage shopper relationships over time.
  • Embrace Online Sales: The world of retail is no longer confined to brick-and-mortar stores. Easily integrate your Tower Systems software with platforms like Shopify, Big Commerce and Woo Commerce allowing you to tap into the online market and reach a wider audience.
  • Gain Valuable Insights: Make data-driven decisions for your business. Our gift shop software offers instant access to an insights dashboard that reveals important data on which you can act with certainty. The insights dashboard is better than old0-school reports, even though we offer these too: Tower Systems provides insightful reports that help you understand customer trends, identify top-selling items, and optimise your product mix.
  • Australian-Made with Aussie Support: Tower Systems is a local company that understands the needs of Australian gift shops. They offer exceptional customer support, training, and resources specifically tailored to your market.

Tower Systems is built on the philosophy of empowering local businesses. We don’t just offer software; we offer a partnership. Our team, with extensive retail experience, understands the intricacies of running a gift shop and is dedicated to your success.

We only supply local independent retailers. Every customer is important to us. At Tower Systems you would be welcomed as part of a small vibrant community of local retailers.

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Cuddly Profits: How Tower Systems Can Help Your Bear Shop Thrive

April 5, 2024
3 Min read
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Running a bear shop isn’t just about selling adorable stuffed animals. The bears in a bear ship are characters, family. You cherish them. Your shoppers cherish them. Often times, the bear chooses their family.

It is likely that every day you are dealing with passionate collectors who some browsing and learning about the beautiful handmade bears. We know it’s important that you have all the details about each bear at your fingertips.

Here’s where Tower Systems comes in – with software for bear shops.

Our bear shop software – it’s actually specialty software used in several retail businesses that has been found to suit bear shops – helps you run a a happy, successful and enjoyable shop for you and your bear collector customers.

Tower Systems understands that teddy bear collectors are a special breed. Our bear shop software offers features like:

  • Special order tracking: Allow customers to pre-order upcoming releases or rare finds.
  • LayBy management: Make big purchases more accessible with flexible LayBy options.
  • Collector profiles: Track customer preferences and buying habits for targeted marketing campaigns.
  • Bear birthdays and special occasions: Send personalised greetings to keep customers engaged.
  • Bear care. If you repair bears, our repairs management tools can help manage this for you.
  • Collector loyalty. We offer loyalty facilities bear collectors are likely to love.
  • Club love. Our club support tools make it easy for you to serve club members and encourage them back sooner while supporting the club at the same time.

Of course, Tower Systems offers all the functionalities you’d expect from a POS system in out bear shop software, including:

  • Inventory management: Keep track of stock levels and avoid overbuying.
  • Supplier comparison: Easily see how different suppliers perform.
  • Sales and reporting: Gain valuable insights into your business performance.
  • EFTPOS integration: Accept electronic payments seamlessly.
  • Website integration: Ensure your online store reflects real-time inventory.

Customer Loyalty

Tower Systems goes beyond basic transactions. Our bear shop software helps you foster customer relationships with:

  • Loyalty programs: Reward repeat customers and encourage them to spend more.
  • Product care information: Provide personalized care instructions on receipts, adding value to the purchase.
  • Professional receipts: Customise receipts to reflect your brand and showcase your expertise.

The teddy bear business in-store as well as online is competitive. Tower Systems helps you differentiate yourself with features like:

  • Serial number tracking: Essential for managing limited edition and collectible bears.
  • Package deals: Create special offers to boost sales.
  • Marketing based on specialty interests: Target your marketing to specific collector preferences.
  • Shopify, BigCommerce, WooCommerce and Magento integration.

Ready to Make Your Shop Pawsome?

Tower Systems offers a user-friendly platform with Australian-based customer support. They understand the unique needs of bear shops and are constantly evolving their software to keep pace with the industry.

Our video training library means you can refresh learning at your own pace and easily train new team members.

If you’re looking to streamline your operations, target the right audience, and build a thriving bear shop, consider scheduling a free demo with Tower Systems today. You might just be surprised at how hugely their software can impact your business.

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Easy recurring billing for firearms dealers in POS software from Tower Systems

April 4, 2024
3 Min read
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This made and supported in Australia software for firearms dealers is packed with facilities firearms dealers are loving.

We are Tower Systems and we make POS software for a host of specialty retailers, including firearms dealers and gun shops. These businesses in Australia running a regulated environment in support for sorts shooters and hunters. We actively work with state and federal government to deliver software that serves the needs of tracking purchases and ammunition.

Our Firearms dealer software easily handles recurring billing, subscription billing. This can make billing for locker space or other recurring charges easy for you. Our software also handles age checking, and plenty more:

  • Easy record keeping with serial number tracking of items sold.
  • Easily handle special, one-off, customer orders.
  • Sell accurately by weight or measure – by whole numbers or fractions.
  • Leverage your knowledge, pass it on through structured opportunities.
  • A shopper loyalty program that works for your type of business.
  • Club pricing profiles. Set pricing rules based on customer type.
  • Selling items bundled together makes price comparison hard.
  • Track who sold what.

We are grateful to our community of firearms dealers who help us maintain up-to-date software for your type of business.

Save time with electronic invoices. Cut mistakes with integrated EFTPOS. Cut bookkeeping fees with Xero integration. Sell online with a direct e-com links.

Rental includes: software for all computers in a location, help desk access Mon-Sat, knowledge base access, integrations with: Shopify, Big Commerce, Xero, Deputy, Tanda, Planday, Slyp, Tyro, major banks, SmartPay and more.

We have released other changes that are getting cheers from our customers:

  • A ChatGPT integration that generates product descriptions for your consideration. This can help create more compelling descriptions.
  • An international barcode database lookup integration that makes adding new products faster and more accurate.
  • Auto background removal of photos you load, making them more useful for links to websites: Big Commerce and others.
  • Free integration with FindIt.com.au, to drive local shopper traffic.
  • Shopper self-checkout version.
  • A portable sell from anywhere / anytime solution for large properties, local markets and pop-up retail.

See this firearms dealer software for yourself. Click here for a recorded demo. We don’t collect your details, and you can share it will colleagues. If you’d like a personal demonstration in which we explore your specific business needs, please call us on 1300 662 957 or email our team on sales@towersystems.com.au.

You will see that Tower Systems has not made a generic POS system. This software has been found to serve the specific needs of firearms retailers. As a reminder, here’s a glimpse of what Tower Systems offers:

  • Serial number tracking: Accurately track firearms by serial number, a crucial aspect of recordkeeping in the firearms industry.
  • Age verification: Ensure you’re always selling to eligible customers with built-in age verification tools.
  • Compliance assistance: Simplify compliance with local regulations by having all your sales data readily organized.
  • Inventory management: Stay on top of your stock with features that track inventory levels and reorder points.
  • Customer loyalty programs: Reward your repeat customers with loyalty programs that incentivize future purchases.
  • Firearm service and repair management: Manage firearm service and repairs efficiently with dedicated tools within the software.
  • Business insights: Gain valuable insights into your sales data to make informed business decisions.

You choose how much training you want. Plus, you have easy access to a training library in short video format, for anyone in the business, free.

FIND OUT MORE. Talk to one of our firearms dealer software experts, call 1300 662 957 or email sales@towersystems.com.au.

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Thank you to 309 jewellers for choosing our Jeweller software

April 2, 2024
3 Min read
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Tower Systems offers industry standard software for jewellers.

Our jeweller software continues to attract new customers, 14 so far this year, for which we are sincerely grateful. 309 users live today is a good number for our Aussie made and supported software for jewellers.

We help local independent jewellers run valuable and enjoyable businesses. Our software helps you evolve your customer mix and grow business performance.

We are independent – we don’t may anyone to recommend us, we don’t pay a commission to any group.

Our software also handles so much: tracking inventory in a jeweller specific way, importing supplier invoices, repairs management, second-hand goods, sell by fractions, sell by length, track product variants, special customer orders, tracking customers purchase history, reducing employee and customer theft and more.

We help you target market to customers based on past purchases.

Our link to Xero for accounting, Tanda, Deputy and Planday for rostering, Slyp for digital receipts, Shopify and Big Commerce for online, ChatGPT for smart product descriptions and RemoveBG for photo background removal all nurture productivity.

One facility our customers really love is loyalty. You can tune this to jeweller specific needs, to encourage your shoppers to return sooner.

With Tower you have EFTPOS choice. There is no financial penalty, no per transaction cost from us. We also make it easy for you to charge customers a surcharge based on the card presented.

We don’t lock you in, you can cancel at any time. Also, choose the EFTPOS provider that suits your business, we don’t lock you in on that either.

Training is one-on-one. This is backed by a library of training videos and an awesome knowledge base – both of which you can access 24/7 for free.

See this software chosen by so many jewellers for yourself. Click here to watch a product demonstration and more information. We don’t ask for any contact details to view.

Let us know more about your specific business needs, call 1300 662 957 or email us at sales@towersystems.com.au.

Local Aussie jewellers serve local communities. They live and work in local communities, and they hire locally, too.

Local Aussie jewellers are good for your local community.

Tower Systems is grateful to support hundreds of local Aussie jewellers with our Aussie made and supported POS software for jewellers.

Tower Systems is a small business focussed POS software company developing, and supporting POS software for niche specialty retailers.

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Our April Fools Day blog post from 2012 has become a reality

April 1, 2024
1 Min read
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On April 1, 2012 we wrote:

SHOPBOT POS SOFTWARE ENABLED ROBOT CLOSE TO LAUNCH

April 1, 2012

Trials of ShopBot, our shop floor robot, indicate that we will meet the commercial target release of June this year. Retail staff are set to be a thing of the past with the Point of Sale software integrated ShopBot.  Besides selling product and taking payment from the shop floor, ShopBot will automatically order from suppliers and network with other ShopBots to track and apprehend would-be shoplifters. Retailers will be able to deploy ShopBot for the cost of 10% of an employee’s wage for a year.

It was an April Fool’s Day joke.

Now, April 1, 2024, we have some retailers with shop floor robots selling stock, tidying, cleaning and re-stocking inventory. In 12 years, the use of tech in retail has changed so much.

Here at Tower Systems, our focus is on delivering tech that enables local retailers to shine how they wish to. In our experience, local retailers prefer to offer personal service that leverages their local knowledge and experience, leaving the automated approach to retail to big businesses that tend to be less personal.

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How Tower systems provides quality POS software customer support when the office is closed

March 28, 2024
2 Min read
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24/7 support is vital for retailers using POS software like that we offer from Tower Systems. Over an extended break like Easter, which starts tomorrow, we have opportunities in place through which our customers can easily access knowledge and support to answer questions and resolve queries.

Via our website, our POS software customers have access to an enhanced chatbot experience. This chatbot has been comprehensively tested over the last two months with many different queries and scenarios put to it. It passes with flying colours. It has the ability to draw on knowledge from 900+ knowledge base articles and other technical content about the capabilities of our software.

Our customers also have access to our vast knowledge base as well as a large and growing library of training videos.

All of these resources are unique to Tower Systems and its community of POS software customers. Better still, the resources continue to evolve. Take the training videos, we have added more than forty this year already.

Backing all of this leading-edge tech up is our human team, they are accessible too, including through to leadership team escalation.

This is the type of customer service that sets us apart.

Tower Systems prides itself on offering comprehensive support to its customers. This includes after hours service for those times when a critical issue arises outside of regular business hours.

To access support after hours for any urgent issue: call 03 9524 8000 and our phone system will automatically transfer you to the available after hours support personnel.

What we know, though, is that two thirds of all after hours calls can be answered via the website chatbot or a knowledge base search. This self serve access is faster. It also helps users of the software better learn the software and this enhances their efficiency.

By combining after hours support with their self-service options, Tower Systems ensures its customers have the resources they need to get the help they need, whenever they need it. This is POS software customer service in 2024 – providing help for retailers in a cost effective way.

We are grateful to our customers who help us continue to evolve the customer service experience.

Have a wonderful Easter break.

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Why Hundreds of Jewellers Trust Tower Systems’ POS Software

March 27, 2024
3 Min read
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At Tower Systems, we and proud and grateful to serve hundreds of successful jewellers across Australia. From established businesses with us for over 20 years to exciting new ventures joining our community, we’re here to support the growth of local jewellers.

We don’t serve franchise groups or chains or big businesses. Our customers are local family owned and run jewellery businesses, using our jeweller software.

We focus on building strong, direct relationships with our jeweller software clients. We are not affiliated with marketing groups and we don’t push commission-based referrals. Plus, we don’t restrict your EFTPOS options.

We simply offer awesome POS software for jewellers, packed with features that help you thrive.

Here’s what jewellers tell us they enjoy about using our jeweller software:

  • Precision Sales: Sell by weight, fractions, or whole numbers – perfect for precious metals and gemstones.
  • Effortless Supplier Integration: Load electronic invoices directly into your system, saving time and reducing errors.
  • Mobile Sales Freedom: Sell on the go, at events, or from the workshop floor with our mobile-friendly software.
  • Expertise Advantage: Turn your knowledge into sales! Build structured opportunities within the software to showcase your expertise.
  • Streamlined Record Keeping: Track every item with serial number tracking for complete inventory control.
  • Special Order Management: Seamlessly handle custom requests. Order specific products for customers and automatically notify them when their items arrive.
  • Loyalty Programs that Set You Apart: Design loyalty programs that keep customers coming back for more.
  • Boost Basket Value: Easily implement one-time shopper loyalty incentives to encourage larger purchases.
  • Flexible Pricing: Create tiered pricing structures for different customer groups (trade, clubs, etc.).
  • Pre-order Management: Simplify pre-orders and manage deliveries efficiently with built-in pre-order functionality.
  • Informative Receipts: Stand out with receipts that include product care instructions and safety information specific to each purchase.
  • Profitable Bundles: Create enticing product bundles that are difficult for competitors to price match.
  • Sales Team Tracking: Gain insights into individual sales performance for better team management.
  • Invoicing & Accounts Receivable Made Easy: Manage customer accounts efficiently with features tailored to the jewellery industry.
  • Targeted Marketing: Reach the right customers with targeted marketing campaigns based on their purchase history.
  • Reduced Data Entry: Save time by importing electronic invoices directly into the system.
  • Boost Sales with Buy Now, Pay Later: Offer convenient payment options with direct integration to popular buy now, pay later services.
  • Fewer Errors with Integrated EFTPOS: Eliminate the risk of manual errors with seamless EFTPOS integration.
  • Simplified Accounting: Reduce accounting and bookkeeping costs with integration to Xero and other popular accounting software.
  • Effortless Online Sales: Sell directly through your website with a one-click connection to Shopify, Magento, or WooCommerce.

Tower Systems: Australian-Made POS Designed for Local Success.

We are passionate about helping local Australian jewellers compete and thrive. Our software is built specifically for your industry, allowing you to run a best-in-class business and stand out in your local community.

By only serving local independent jeweller businesses we rely on local personal relationships. This is a differentiator for us, one we are grateful to have.

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Thank you to 1,842 newsagents: industry standard newsagency software helps so many

March 26, 2024
3 Min read
T

Our newsagency software continues to attract new customers, 41 so far this year, for which we are sincerely grateful.

We help newsagents run valuable and enjoyable businesses. Our newsagency software helps you evolve your customer mix and grow business performance.

Our software also handles so much:

  • Link to TheLott via XchangeIT for sales capture.
  • Link to XchangeIT for magazine arrivals and returns.
  • Managing home delivery for those who do this.
  • Electronic invoices from all major card companies.
  • Integrated EFTPOS with all banks, save time, cut mistakes.
  • Easily pass on EFTPOS fees via an auto calculated surcharge.
  • Seamlessly connect to an online store and sell 24/7 outside your area.
  • Link with xero for up to date and tame saving accounting management.

We are the only software company to own and run newsagencies. We bought our first in February 1996. We continue to love running newsagencies. We understand how important good customer service is for newsagents.

Rent our newsagency software for a few dollars a day.

Rental includes: software for all computers in a location, help desk access Mon-Sat, knowledge base access, integrations with: Shopify, Big Commerce, Xero, Deputy, Tanda, Planday, Slyp, Tyro, major banks, SmartPay and more.

We have released other changes that are getting cheers from our customers:

  • A ChatGPT integration that generates product descriptions for your consideration. This can help create more compelling descriptions.
  • An international barcode database lookup integration that makes adding new products faster and more accurate.
  • Auto background removal of photos you load, making them more useful for links to websites: Shopify, Big Commerce and others.
  • Free integration with FindIt.com.au, to drive local shopper traffic.
  • Shopper self-checkout version.
  • A portable sell from anywhere / anytime solution for large properties, local markets and pop-up retail.

See this software for yourself. Click here for a recorded demo. We don’t collect your details, and you can share it will colleagues. If you’d like a personal demo to explore your specific business needs, please call us on 1300 662 957 or email our team on sales@towersystems.com.au.

You choose how much training you want. Plus, you have easy access to a training library in short video format, for anyone in the business, free.

The latest release of the Tower Systems newsagency software iOS out now and it’s causing a buzz thanks to new features newsagents can use to run more efficient, successful and valuable businesses.

All of us at Tower Systems say thank you to 1,842 newsagents using the software today and those on the path to joining our community.

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You can easily and accurately manage spare part sales with this software

March 25, 2024
3 Min read
Y

Retailers using the POS software from Tower Systems can easily track, sell and manage spare parts with the POS software from Tower Systems.

From tracking new goods from suppliers to recording sales to handling product returns, good POS software is key for spare parts retail businesses.

One headache for spare part businesses is keeping track of stock. POS software like that from Tower Systems eliminates this burden by offering a centralised inventory management system. Here’s how it simplifies things:

  • Real-time Updates: Every sale automatically deducts the sold part from your inventory, providing a constantly updated picture of what’s in stock. No more scrambling through spreadsheets or relying on memory – you’ll always know exactly how many of each part you have on hand.

  • Low Stock Alerts: Never get caught off guard by a sudden surge in demand. POS software can set customised alerts for parts reaching minimum stock levels. This allows you to pre-order and avoid those frustrating stockouts that leave customers waiting.

  • Location Tracking: Managing parts across multiple locations can be a nightmare. POS software with multi-location capabilities lets you track inventory at each store or warehouse, making transfers and restocking a breeze.

For businesses that deal in spare parts, keeping your inventory organised and sales running smoothly can feel like an endless juggling act. Countless parts, specific requirements, and fluctuating stock levels can quickly turn a simple sale into a time-consuming ordeal. It can be especially complex with products that are challenging to barcode. The Tower Systems POS software has a solution for this.

With POS software like what we offer, processing transactions becomes a smooth, easy and accurate. Here’s what you can expect:

  • Faster Sales: Forget manually searching for part information and entering data. POS software allows for quick part lookups with detailed descriptions, specifications, and pricing. Scanning barcodes further expedites the checkout process.

  • Reduced Errors: Manual data entry is a recipe for errors, leading to incorrect orders and frustrated customers. POS software eliminates this risk by automating calculations and ensuring accurate transactions every time.

  • Improved Customer Service: By freeing up your staff from tedious tasks, they can focus on delivering excellent customer service. POS software can even pull up customer purchase history, allowing for personalised recommendations and upselling opportunities.

The link to an international barcode database enables easy and consistent data management too.

Implementing POS software for spare part sales may seem like an initial investment, but the long-term benefits far outweigh the initial cost. Increased efficiency, reduced errors, and improved customer service all contribute to a thriving business.

Tower Systems is here to help you manage the sale of spare parts in your business.

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