The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Jeweller POS software Q&A

August 9, 2021
3 Min read
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Here are answers to some of the questions we have been asked about our Jeweller Software over the years. We share them to offer an insight into the value offered through our Australian made and supported jeweller shop software.

When you are ready, we’d love to show you our Jeweller Software and through that show you answers to other questions you have.

Does the software support jeweller specific butterfly barcodes? Yes.

Does the software support jeweller-specific product stone details? Yes.

Does the software produce valuation certificates? Yes.

Do I need to pay consulting fees to get value from the software? No.

Can I sell products by weight or length? Yes.

Can I load supplier stock files like from Pandora? Yes.

Does the software let me track customers by occasion? Yes.

Can I include product care information on receipts? Yes.

Can I use the software to track and manage items we make? Yes.

Can I use the software to manage repairs? Yes. You can track jobs, parts and labour. Plus, communication with customers is streamlined.

Can I remind customers about servicing? Yes.

Can I do this by text or email? Either, we support both.

Can I look-up historical records for a specific customer? Yes.

Can I create a quote for a customer and manage this? Yes.

Can I track / manage quotes? Yes.

Can the software track special or one-off orders for customers? Yes, from the moment the order is placed.

Can I manage selling second-hand items? Yes.

Can I group items together to sell in a pack or bundle? Yes, it’s easy to create packs using the software.

Does the software track product serial numbers? Yes. You have a couple of different ways you can do this.

I sell items with colour, size and style, can the software handle this? Yes.

Can I integrate the software with my suppliers? Yes. We have many customers importing stock files and invoices. If you want to provide a supplier a data feed of sales of their product, our software can do this too.

Does the software connect with my website? We partner with Shopify, Magento and WooCommerce and offer direct links to these.

Can I email receipts? Yes.

Can I track where my customers come from? Yes.

Do I have to pay for software on additional computers in my business? No.

Does the software handle LayBys? Yes.

Can I connect with my EFTPOS terminal? Yes. We have a direct link to Tyro and through Linkly we connect to all major banks.

Can I use my existing hardware? Yes, as long as your hardware meets our minimum standards.

Can I use my existing data with the software? Yes. We’d like to check your data to be sure. We will advise what can be safely brought across.

Does it integrate with Xero? Yes.

Find out more at www.towersystems.com.au/jeweller.

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Helping small business retailers in lockdown work on their businesses

August 8, 2021
1 Min read
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Tomorrow, we are hosting another free POS software Q&A opportunity for local small business retailers, offering help for those keen to work on their businesses.

With so many small businesses on the Eastern Seaboard of Australia in lockdown, we know this is an opportunity to help local retailers and team members to enhance their skills, to get more from our software.

We will offer practical advice and help. We will also be guided by questions and explore areas of concerns to the retailers who joins us for this Zoom meeting.

Those who can’t be with us live will have access to a video.

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Lockdown Q&A for small business retailers

August 7, 2021
1 Min read
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We are hosting another of our popular lockdown Q&A sessions for small business retailers in our POS software community.

This next session will be Tuesday next week at 10am. We will have skilled team members from several of our teams from development to training to customer engagement. They will answer any and all questions, and take on board suggestions.

Since March 2020 we have been hosting these events, providing small business retailers opportunities to leverage quieter trade during lockdown.

Access is open to any retailers in our POS software community.

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Business as usual for our POS software co. in Lockdown #6

August 6, 2021
1 Min read
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In Victoria we are now in our sixth Covid lockdown. Here at Tower Systems, it;’s business as usual. Our office is open as we meet the criteria for being essential, given the types of businesses we serve.

So, our office is open, providing all our usual services. We have a crew here taking care of essential office-based tasks.

We also have a wonderful crew working from home, around the country, providing awesome customer service.

From offering one-on-one POS software training to installing software to helping improve the quality of business data to being a sounding board, we are here in service of local small business retailers in Australia and New Zealand.

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Square POS software alternative for local small business retailers

August 6, 2021
2 Min read
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here at Tower Systems we make POS software for specialty retail businesses. We have businesses that have switched to us from Square POS as their needs have evolved from the basic to the specialty retail.

Our specialty retail business POS software is different to Square POS software in that we go beyond the everyday POS transactions of tracking sales, inventory and customers.

Our EFTPOS integrated POS software goes beyond Square POS in offering integrations with specialty retail suppliers, specialty retail functionality like repairs management, customer special orders, bagging up your own products, multi-layered loyalty tools and much much more.

While Square POS software serves basic retail needs, we dive deep every day, guided by the evolving needs of the specialty retailers we serve. This includes working with suppliers, retail business owners and the field force working in retail.

Beyond the sales counter, where Square POS software is most loved, in the back room, on the road, on the shop floor and at home ur tower systems specialty retail POS software serves, serves and serves as it helps retail business owners to uncover opportunities, to see what they might otherwise not see in and for their businesses. This is valuable differentiation on which the retailers can rely and bank.

The thing about Square POS is that they say there is no cost for the software, and that you pay a fee per transaction. It’s easy even for a small business to rack up fees using Square POS that make it more expensive than the Tower Systems POS software. take a gift shop, using our POS software, the cost is under $1,200 a year. our of a $300,000 turnover, that equals a percentage of turnover cost of .4%. That’s less than half the cost of Square POS. Plus, a gift retailer using our POS software has access to facilities and serves considerably beyond the Square POS software options.

Our software is Australian made and Australian supported. Our business is Australian, serving the Australian community. these are all factors for businesses that appreciate and support buy local – because they want their customers to appreciate their own local credentials.

If you are thinking about Square POS soft your local retail business, let us show you a comparison, so your decision can be more informed.

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Small business retailers benefit from Afterpay POS software access

August 5, 2021
2 Min read
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Afterpay is a terrific payment option that helps local small business retailers increase shopper reach and achieve a deeper shopping basket. In many small businesses, Afterpay has helped them leave LayBy and all of its associated challenges and costs and move to a new model, which appeals to a new suite of shoppers.

Providing access to Afterpay through our POS software is part of our commitment to helping retailers benefit from Buy Now  Pay Later (BNPL) opportunities like Zip Pay, Zip Money and Humm. these are all payment options, along with Afterpay, through our POS software.

The recently announced proposed take over of Afterpay by Square is set to turbocharge this BNPL space and we are grateful to play a small role in this space for years now. If you have a moment, seek out the interview on ABC Radio that Peter Ryan conducted with Square’s CFO, Amrita Ahuja, as it offers valuable insights local small business retailers will find interesting.

The Afterpay buy now pay later payment option is available through the Tower Systems POS software. This is another of the buy now pay later options that our software supports, like Zip Pay and Humm.

Taking payment via Afterpay through our POS software is easy, secure and business beneficial. We have made sure of this through the work we have done, to ensure that our small business customers are well serves through a frictionless solution. Like so much we have done with our software, our approach to Afterpay is fast, secure and something customers will love. It helps a local small retail business attract more shoppers.

The Afterpay POS software solution we have delivered is the Afterpay Card.

Add this to what we have done for years with Humm and Zip and you can see opportunities that serve plenty of local small business retail solutions across Australia, helping these retailers sell to shoppers who might otherwise not have purchased from the business at this time.

This move away from credit cards in the millennial and get Z groups is on and BNPL is playing a key role in this as they leverage these platforms for their purchases from the small to the large.

Through its POS software, Tower Systems provides local small business retailers with opportunities that are leading-edge in customer engagement and service.

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POS software for mobility scooter businesses

August 5, 2021
3 Min read
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Using our POS software for mobility scooter businesses you can expect to engage with software that has facilities of value and worth to your specific type of business. This is software with facilities and tools for mobility scooter businesses …

  • Tracking serial numbers.
  • Handling orders for customers, special orders.
  • Managing repairs that are in-house as well as external.
  • Bringing customers back for servicing.
  • Club pricing, which can work for retirement villages and similar situations.
  • Regular sales.
  • Loading supplier stock files.
  • BOGO: Increase sales with buy this and get that bundling. And, yes, it’s a thing.
  • Warranty: Track details and leverage this for customer service.
  • Bring them back: Target market based on past services.
  • Sell anywhere: Using our Retailer RoamTM sell anywhere app.
  • Sell anytime: With our Shopify / Magento / Woo integrations.
  • Special orders: Easily manage special customer orders.
  • Awesome loyalty: Guide one-time and regular shoppers to spend more.
  • Seasonal reordering: Easily reorder inventory based on seasonal sales.

All these things and more are useful in helping our POS software for mobility scooter businesses be useful, valuable and helpful to these unique and local businesses serving people with mobility needs.

Here are some of the ways our locally made POS software for mobility scooter businesses leverages the uniqueness of these businesses:

  1. Rare visit loyalty.  The customer visit cycle for a mobility scooter business is often infrequent. Embedded in this software are loyalty tools that encourage shoppers be more valuable each visit.
  2. Pre-orders. Easily manage selling products before you have them in-stock.
  3. Buy Now Pay Later and LayBy. Through our software you can have both.
  4. Bundle / package. It’s easy to bundle items together to create something unique to your needs, unique for your customers. Putting items together this way can help you guide shoppers to spend more.
  5. Club / group marketing and support. Leverage retirement villages, clubs and other local groups with offers and pricing.
  6. Special orders. Being able to manage and track special customer orders helps you save time and cut mistakes. Also, it’s easier for you to be paid in advance for these.
  7. Product repairs and servicing. Using our repairs management facilities you can track parts and labour used in repairs as well as repairs done outside the business. You can also recall customers based on activity, like last service date.
  8. Serial number tracking. For service records, insurance and much more. Tracking serial numbers of stock items is good for busines and good for customer service.

Our Australian made and supported mobility scooter business POS software does much more than what’s on this list. See it for yourself, live and obligation free, to see if it could serve you and your business. We’d be glad to show it to you.

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Advice on dealing with anti-maskers in small business retail

August 4, 2021
2 Min read
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The latest lockdowns in New South Wales and Queensland have seen small business retailers confronted by anti-maskers out to make a point for their nutty views. Vocal anti-maskers in-store make for a possibly unsafe workplace.

While we are not legal experts, we offer the following advice to retail business owners:

  1. Provide your staff with appropriate personal and business equipment for their protection: screens at the counter, masks, hand sanitiser … all backed by appropriate Covid protection protocols. Keep this updated. For example, have an endless supply of masks available.
  2. Ensure customers know, from front of store signage and social media posts, that masks are required in-store. Use clear signage.
  3. Have masks available at the entrance to the shop for customers, for free.
  4. Demonstrate active understanding of situations where someone may not be able to wear a mask, for health reasons for example.
  5. Have a protocol for dealing with a vocal and / or threatening anti-masker and ensure that all staff know the protocol. This protocol should include a means by which a situation can be easily reported – a specific bell ring, for example.
  6. As the business owner, be engaged in dealing with anti-maskers.
  7. Meet with employees regularly to talk about the situation, to decompress. Make sure they understand and see that you support them.
  8. If the business is being targeted at all, position yourself at the front of the shop to run defence.
  9. The goal has to be to not directly engage with an anti-masker, to avoid making the situation worse, but to get them out of the shop as quickly and efficiently as possible.
  10. Ensure your CCTV is working, so you have evidence or any portable offence.
  11. Engage the police for any unsafe or threatening behaviour.
  12. Appreciate good customers in-store and on social media – celebrate their actions for making the shop safe.
  13. Put the health and safety of employees ahead of what a customer may think is their right to free speech. 

Dealing with anti-maskers in a retail business is all about leadership. The solution has to be set and led by business owners. leaving it to front line retail staff to deal with would be, in my view, an abrogation of responsibility. Show your employees how much you care about them by actively engaging on this issue.

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POS software for computer shops helps local IT businesses serve local customers

August 4, 2021
2 Min read
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Our POS software for computer shops helps these local and loved specialty IT businesses better serve their customers thanks to a range of specialty tools built into the software, tools that help these businesses more efficiently and successfully serve the needs of their customers.

Let’s get into it.

Our POS software for computer shops helps these businesses …

  • Track stock, including small computer parts.
  • Manage special customer orders.
  • Manage and track a computer build from parts through to labour to completion.
  • Manage computer repairs.
  • Track and manage serial numbers.
  • Offer loyalty for shoppers who shop infrequently.
  • Track customer call backs for service visits.
  • Encourage sales by offering club pricing support.

This is POS software made for computer shops, bringing certainty, structure and smooth workflow to these local businesses that provide specialist IT products in their local communities.

We often see local computer shops running general POS software when they could more usefully benefit from POS software that is more closely aligned with the needs of the business.

Computer shops that handle special orders for customers will find the pre-order, lay-by, customer special orders and other related facilities useful as they can help you capture business long before you have the goods in the shop.

Computer shops that quote for business will find the unique quote and invoice management tools useful as it is designed specifically for that service. This reimagined facility was developed with businesses that do a lot of quotation related work.

The Tower Systems computer shop POS software has been tuned to the needs of computer shops. We are grateful today to note that we have plenty of customer in this specialty retail niche of computer shops. They guide our enhancement program and help us to continue to evolve our computer shops software solution to be of more value today than it was last release and the release before that. Many of our customers were surprised at some things we do, helping them to expand what they offer from their businesses.

This is what local POS software companies like Tower Systems do, constantly improve their POS software to evolve the value it provides.

Our local computer shop POS software is worth a look if you are in this retail channel. We’d love to show it to you.

This software is based on our bike shop software as that has been found to serve the needs of computer shops.

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Local small business retail coaching advice

August 3, 2021
3 Min read
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At a POS software company that only serves local small business retailers we have caught and cultivated a broad range of retail business management advice over the decades. we are grateful for opportunities to share this advice, especially in our retail business coaching clinics.

For us, successful retail business coaching has its foundations in business data for it is in the data we see opportunity. There is a business management maxim from decades that is true today … you can’t manage what you don’t measure. This is where data plays a role as it provides the measurement of performance.

Our local small business retail coaching starts with business data, capturing it, understanding it and uncovering opportunities to nurture and harvest this.

We work with small business retailers across different channels, offering practical retail business coaching services designed to help them run more successful and enjoyable businesses.

From phone contact to Zoom meetings to reports, we have a range of touchpoint in our local small retail business coaching services. we work with people how, when and where they want. It is all driven by the business data, understanding what is needed to help the business owners and others who rely on the business to achieve their goals.

While we are a POS software company in our roots and for most of what we do, local small business retail coaching advice is another way we are able to help deliver tangible and loved benefits that differentiate our POS software company. It is us relying on the data management tools in our POS software to deliver appreciated benefits to our small business retail clients.

From helping business to understand supplier performance, employee performance, location performance and the more traditional product category performance, our business coaching services are an everyday part of the Tower Systems offer.

We see business coaches touting their wares and suggest to small business retailers that getting their business data right and understanding their POS software could deliver more benefits to them for no extra cost. This approach is those in the business being responsible for what they can achieve with and for the business rather than having someone outside the business and somewhat disconnected being considered to be responsible.

We help local small business in practical and appreciated ways. If you are looking for local small business retail coaching, talk to us as our approach could provide you with a more sustainable outcome.

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Bike shop software frequently asked questions

August 2, 2021
3 Min read
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Here are answers to some of the questions we have been asked about our Bike Shop Software over the years

When you are ready, we’d love to show you our Bike Shop Software and through that show you answers to other questions you have.

  • Can I offer a special price to members of a club? Yes.
  • Can I market to members of bike clubs? Yes. You can tag customers as belonging to a club and target market to club members.
  • Can I track sales to club members to rebate the club as a fundraising opportunity? Yes.
  • Can I promote local bike paths and other local information of interest to cyclists on receipts? Yes.
  • Does the software connect with Bike Exchange? Yes.
  • Does the software connect with Bike Chaser? Yes.
  • Does the software connect with Specialised? Yes.
  • Can I use the software to manage repairs? Yes. You can track jobs, parts and labour. Plus, communication with customers is streamlined.
  • Can I remind customers about servicing? Yes.
  • Can I do this by text or email? Either, we support both.
  • Can I look-up historical servicing records for a specific customer? Yes.
  • Can I create a bike quote for a customer and manage this? Yes.
  • Can I track / manage quotes for bikes? Yes.
  • Can I track using parts from my shop and labour to make a bike or other product? Yes.
  • Can the software track special or one-off orders for customers? Yes, from the moment the order is placed.
  • Can I manage selling second-hand items? Yes.
  • Can I group items together to sell in a pack or bundle like bike, helmet and gloves? Yes, it’s easy to create packs using the software.
  • Does the software track product serial numbers? Yes. You have a couple of different ways you can do this.
  • I sell shoes and clothing, can I manage this by colour, size and style? Yes.
  • Can I integrate the software with my suppliers? Yes. We have many customers importing stock files and invoices. If you want to provide a supplier a data feed of sales of their product, our software can do this too.
  • Does the software connect with my website? We partner with Shopify, Magento and WooCommerce and offer direct links to these.
  • Can I email receipts? Yes.
  • Can I track where my customers come from? Yes.
  • Do I have to pay for software on additional computers in my business? No.
  • Does the software handle LayBys? Yes.
  • Can I connect with my EFTPOS terminal? Yes. We have a direct link to Tyro and through Linkly we connect to all major banks.
  • Can I use my existing hardware? Yes, as long as your hardware meets our minimum standards.
  • Can I use my existing data with the software? Yes. We’d like to check your data to be sure. We will advise what can be safely brought across.
  • Does it integrate with Xero? Yes.

Find out more at www.towersystems.com.au/bike.

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Every retail business needs a theft policy

July 30, 2021
2 Min read
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Every retail business does need a theft policy. A good theft policy outlines what is acceptable and unacceptable. It is clear about your position on theft.

through Nour work with small business retailers across a range of channels we have developed a theft policy that we offer as a starting point for local store development of a theft policy appropriate to their needs.

We don’t hold this out as a perfect or expert document. rather, we suggest it as inspiration or as a starting point. Here it is, for your consideration:

THEFT POLICY

1. Theft, any theft, is a crime against this business, its owners, employees and others who rely on us for their income.

2. If you discover any evidence or have any suspicion of theft, please report it to the business owner or most senior manager possible immediately. Doing so could save a considerable cost to the business.

3. We have a zero tolerance policy on theft. All claims will be reported to law enforcement authorities for their investigation.

4. From time to time we have the business under surveillance in an effort to reduce theft. This may mean that you are photographed or recorded in some other way. By working here you accept this as a condition of employment.

5. New employees may be asked to provide permission for a police check prior to commencement of employment. Undertaking the police check will be at our discretion.

6. Cash is never to be left unattended outside the cash drawer or a safe within the business.

7. Credit and banking card payments are not to be accepted unless the physical card is presented and all required processes are followed for processing these.

8. Employees caught stealing with irrefutable evidence face immediate dismissal to the extent permitted by local labour laws.

9. Employees are not permitted to remove inventory, including unsold, topped, magazines, unsold cards or damaged stock from the store without permission.

10. Employees are not permitted to provide a refund to a customer without appropriate management permission.

11. Employees are not permitted to complete sales to themselves, family members or friends.

12. Every dollar stolen from the business by customers and or employees can cost us up to four dollars to recover. This is why vigilance on theft is mission critical for our retail store.

PLEASE SIGN AND DATE YOUR ACKNOWLEDGEMENT:

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Joyful POS software

July 29, 2021
1 Min read
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We are grateful to our creative team for sourcing joyful images to represent each of our specialty retail POS software products for local specialty retailers. here’ a quick video we put together focussing on those images.

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POS software helps local op. shops serve their local community

July 29, 2021
3 Min read
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Our POS software for op. shops, charity shops and community group shops helps these vital community enterprises to be of greater service in their local communities.

We have served in this area of POS software charity shops, community group shops and op. shops for many years. Our portfolio of shops in this space includes church bookshops, community enterprise garden centres, traditional Aussie op. shops, charity run produce businesses and more. It is this diverse charity business engagement that helps us provide software that is commercially useful and community supporting.

Embedded in our op. shop POS software are facilities these community group businesses can use to connect with their members, and through them, connect with the wider local community.

We handle GST requirements for these types of enterprises as well as unusual approaches to pricing. We also make it easy for people to learn the software, to help them deal with the variety of volunteers who often play a key role on the operations of these businesses.

Understanding the varied needs of the charity run businesses and pitching what we offer to those in the business as well as those on a committee in control of the business, Tower Systems is grateful to be of service of these organisations and the mission they pursue here locally and well as overseas, where several charities we serve raise funds for.

We are grateful to serve these community enterprises with POS software made for charity / op. shops that helps in many ways, including:

  1. Easy shopper loyalty. We have found the cash-off approach in our loyalty tools works better in community enterprise retail. People understand money. A receipt showing an amount they can save on their next purchase gets, usually, at least 20% of people spending more that visit.
  2. Manage inventory your way. You can sell by barcode, products code, department, category within department, price point. You can sell, measure and report at the level point appropriate to your needs.
  3. Easy to learn. We have found that in community enterprises easy to learn / easy to use really does matter. Volunteer turnover makes this essential. We can record training specific to your needs and make these videos available for future volunteers.
  4. Secure. You can lock down parts of the software to secure them for management access only.
  5. Checks and balances. This software guides processes. It also provides hidden tracking so you can investigate should the need arise.
  6. Club / group marketing and support. Leverage clubs and community groups with offers and pricing just for them.

While not ideal for every op. shop / charity shop / community group shop situation, our POS software is worth considering. We won’t pressure you. rather, we will show you what the software can do and leave you to make your decision in your own time.

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Helping local sewing, fabric and haberdashery shops to compete in retail and online

July 28, 2021
3 Min read
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Local sewing, fabric and haberdashery shops fulfil a vital need in local communities across Australia. They provide products, services and knowledge to creative people who make clothes, art and more. They help people help others. These businesses are places of goodness in our community.

We are grateful to serve local sewing, fabric and haberdashery businesses with POS software made for them and supported for them, locally made software for these vital local businesses.

Here are some of the ways our locally made POS software for sewing / haberdashery / fabric businesses leverages the uniqueness of these businesses:

  1. Rare visit loyalty.  The customer visit cycle for a sewing / fabric business is often infrequent. Embedded in this software are loyalty tools that encourage shoppers be more valuable each visit.
  2. Pre-orders. Easily manage selling products before you have them in-stock.
  3. Buy Now Pay Later and LayBy. Through our software you can have both.
  4. Bundle / package. It’s easy to bundle items together to create something unique to your needs, unique for your customers. Putting items together this way can help you guide shoppers to spend more.
  5. Club / group marketing and support. Leverage sewing and craft clubs and other groups with offers and pricing.
  6. Special orders. Being able to manage and track special customer orders helps you save time and cut mistakes. Also, it’s easier for you to be paid in advance for these.
  7. Product repairs and servicing. Using our repairs management facilities, you can track parts and labour used in repairs as well as repairs done outside the business. You can also recall customers based on activity, like last service date.
  8. Serial number tracking. For service records, insurance and much more. Tracking serial numbers of stock items is good for busines and good for customer service.

Our Australian made and supported sewing, fabric, haberdashery POS software does much more than what’s on this list. See it for yourself, live and obligation free, to see if it could serve you and your business.

But, it’s not up to us. Retailers themselves need to choose the software that they think best serves their needs. This is why we are happy to offer personal demonstrations, as many as you would like, to see if our software could be the right software for your business.

It’s possible we don’t do everything you want. we note this as local sewing, fabric and haberdashery businesses tend to have some business processes they have developed themselves. Our software is broad and based on common needs we have seen. It’s why we say look at it and decide for yourself if it is right for you. take your time. We’ll be here when you are ready.

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Afterpay Card payment option for small business retail POS software

July 27, 2021
2 Min read
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The Afterpay buy now pay later payment option is available through the Tower Systems POS software. This is another of the buy now pay later options that our software supports, like Zip Pay and Humm.

Taking payment via Afterpay through our POS software is easy, secure and business beneficial. We have made sure of this through the work we have done, to ensure that our small business customers are well serves through a frictionless solution. Like so much we have done with our software, our approach to Afterpay is fast, secure and something customers will love. It helps a local small retail business attract more shoppers.

The Afterpay POS software solution we have delivered is the Afterpay Card. Here’s what Afterpay has to say about this new facility for their buy now pay later option:

We’ve made paying a better and easier experience for you when you shop in-store.

Afterpay Card has replaced the barcode system of shopping in-store. It’s a contactless Mastercard stored in your Google Pay or Apple Wallet, and is super easy to set up and use.

With Afterpay Card, you just App it, Add it, and Tap it to pay in 4 interest-free instalments.

We are grateful to be part of the release, to be able to bring this option to thousands of local small business retailers.

For a retail business to be ready for taking payment through the Afterpay Card is easy with our fast-track setup opportunities. Our software guides our customers. In almost no time at all, this new payment method is up and running in the business, offering the business a fresh approach to selling.

Using the Afterpay Card in a Tower Systems POS software connected business is as easy as using any credit card. Tap and go. It’s fast, easy, secure and backed by good business engagement reporting. Offering an additional payment method is something small business retailers embrace as they seek to reduce barriers to business growth. The Afterpay Card does that, it’s a timely solution for small business retailers looking for new revenue streams.

Tower Systems supports the Afterpay Card and welcomes its wider release within retail in Australia.

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The value of Australian made bike shop software made for local bike retailers

July 27, 2021
3 Min read
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The Tower Systems bike shop software, being locally made, offers facilities that leverage local opportunities for these vital local retailers.

If you own a bike shop and being local matters to you, our locally made and locally supported bike shop software may be of interest. We are grateful that hundreds of bike retailers use our software already, and help it continuously evolve.

Find out more at www.towersystems.com.au/bike.

Take a quick look at: https://vimeo.com/455707389

Watch a one-hour demonstration: https://vimeo.com/571477100

The transparency we offer by publishing the bike shop software preview and then the more complete demonstration speaks to our confidence that our specialty retail bike shop software that is embedded with channel specific tools is something of which we are proud.

From sales to repairs, special orders to pre-orders, serial number tracking to warranty care, from supplier links to customer care … our bike shop software is made for bike retailers, made to help you enjoy your business more.

We launched new bike shop software in March 2020.  It delivered a fresh look and feel, a new database engine, new functions and more connections for things like selling online. Since March 2020 it has been further enhanced, delivering more value, more benefits.

This bike shop software has been built in Australia to serve Aussie bike shop retail, workshop and business management needs. It also helps bike shops leverage club and community group relationships.

Here are five things think matter when considering our bike shop software:

  1. Local matters. Local bike shops make a vital contribution to local cycling communities and families. Our software helps you leverage your localness, to genuinely differentiate your business from big competitors.
  2. You are a key asset. Only your business has you and your people. You can leverage you through our bike shop software, to easily share your knowledge in ways big businesses cannot match.
  3. You can bank on loyalty. Points don’t reward loyalty. What is a point worth anyway? In our bike shop software, you have fresh loyalty tools you can bank on to drive a deeper visit value, bring shoppers back sooner and genuinely leverage their lifetime value opportunity.
  4. Service, service, service. Offering service and managing this for the benefit of your customers and your business can genuinely differentiate thanks to our Bike management tools. You can bank on this difference.
  5. Not every shopper will walk, or rides, past your door. A smart and seamless connection between your software and a beautiful website can help you easily and with low overhead sell to people you will never meet.

Find out more at www.towersystems.com.au/bike.

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How we have been helping small business retailers through on-going Covid challenges

July 26, 2021
3 Min read
H

Tower Systems is grateful to be able to continue to help Australian and New Zealand small business retailers through COVID-19.

Our business is open and our office is open, since we meet the criteria for being essential.

What we introduced in February 2020 when we saw how Covid is playing out around the world and the impact it is having on businesses is still available. This Tower Systems support package is helping local small business retailers to pivot and embrace opportunity found within the Covid situation.

Our customers have access to a range of opportunities and benefits to help them best run their businesses in this situation.

  1. Free POS software licences for home software access.
  2. Free unlimited personal, one-on-one, POS software training.
  3. No surcharge credit card use.
  4. Free access anywhere POS software reporting tools.
  5. Pivot advice, based on your business data – advice on opportunities for new traffic, new revenue.
  6. Capped price low cost Shopify sites, with fast track to going live.
  7. Business performance analysis help based on a professional assessment of what your data reveal.

Here at Tower Systems, it is business as usual and, through this, we are helping our POS software customers achieve a business as usual experience. We know this is comforting to our customers, helpful for their business planning and operations.

We continue to offer a full service POS software help desk service, releasing POS software updates and delivering our much-loves free one-on-one training to our retail business owners and their staff.

In offering business as usual, our customers have continuity of service. This helps them have what they need to work on their businesses … as that is what plenty of small business retailers have been doing through COVID-19, working on their businesses, re-calibrating, adjusting and, for some, pivoting. Indeed, we have helped some exciting pivots and we are grateful to have seen this and been part of it.

We are grateful to our team of software developers, help desk experts, POS software trainers, our back office infrastructure support and our sales team in that it is this group of people that has delivered for our customers through COVID-19 every day.

But back to the pivot opportunity. We see plenty of this in a range of local specialty retail channels in which we serve. By see we mean in real and accurate business data. Data show pivot opportunities and we can help our retail partners to explore these and consider whether they are useful. 2020 is a terrific year for a pivot and having the right software with flexibility can be helpful.

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