Here at Tower Systems we take serving our small business retail customers seriously. Our company is open for business 24/7. Our help desk is accessible 365 days a year. Our knowledge base articles are regularly updated and this blog is updated daily – reflecting that we are live, fresh and in service of our customers.
We know most of ur small business customers are open 365 days a year so it is appropriate we are here on this blog as well as through our help desk for them.
Personal and accessible service is vital to small business retailers and the best way we can demonstrate this is by being here for queries, help and assistance. 24/7. 365 days a year.
We have a competitor who has a history of copying not only innovation in our software but also marketing and even blog posts here. Not always directly competing on what we publish but picking up on topics we lead with and then writing an opposing view. This is all fine because strong competition is good for any business. But what is even better for a business is leadership.
Mark Latham wrote in The Australian Financial Review on May 30, 2015:
Self-evidently, if small businesses were any good they would’t be small. They would be big monstrous things with massive levels of profit, employment and economic grunt.
As the owner of a small business that solely serves small businesses I say Mark Latham is wrong. I know of many small businesses that are profitable and making excellent contributions economically and socially in their areas.
I started Tower Systems in 1981 to serve small businesses like yours. Today we are thrilled to serve close to 3,000 independent small businesses.
Our mission is to help small businesses owners run their businesses efficiently and profitably, with foresight and confidence about the right business decisions. Our assistance goes way beyond the software itself.
This makes us very different to the likes of MYOB, Retail Express, RMS, Lightspeed, vend and others who offer generic retail management and POS software.
Thanks to our specialisation you can expect more from us, more facilities specific to your type of business and more after sales services for your type of business.
Like any good small business, our business is personal. That is, from the moment you contact us you will deal with someone by name. You’ll have their mobile number and their email address. This continues when you speak with our help desk – we have real people using their real names, people you can call back and talk to further.
You have access to me as the owner of the company too. My number is 0418 321 338 and my email email@example.com. By sharing this I am backing the claims I make – that using my software will help you enjoy your business more, make more money and make your business more valuable.
As a customer you would have easy access to senior management. This keeps us connected and demonstrates that we take good personal customer service seriously.
If you want to make your independent retail business worth more and more enjoyable to own, give us a call and let us show you want a good POS software company looks like.
Our retail consultants are here to listen to you and to help:
My name is Mark Fletcher. I am the owner of Tower Systems. I believe in small business. My contact details are: 0481 321 338 and firstname.lastname@example.org.
I write this as the owner of an Australian POS software company serving several specialist retail channels, as a newsagent and as the owner os a couple of other businesses serving small businesses in Australia.
I am disappointed at some of the commentary about the instant asset write offannounced in the federal budget this week. I have heard media commentators call it a tax break, a gift, a hand out, a return to the age of entitlement and a more. I have also heard commentators question whether small business owners will do the right thing and spend the money honestly.
These comments are ignorant, they do not reflect the thinking of small business owners. Small business owners are a passionate breed, usually putting the needs of our businesses ahead of much else in our lives. We don’t engage in tax schemes to avoid paying Australian taxes, we don’t domicile in tax havens to avoid tax, we don’t use visa programs to import workers ahead of Australians.
Most small business owners are too busy in their businesses to even dream of the schemes we read others use.
Small business owners work long hours, usually for below award rate wages – because they love the independence of working for themselves and, yes, the feeling of making a genuine contribution. I happily work a minimum of 80 hour s a week and have done for decades.
Let’s look at what the instant asset write off actually is. Check out this from the federal government’s budget website:
All small businesses will get an immediate tax deduction for any individual assets they buy costing less than $20,000. (Currently, the threshold sits at $1,000).
This $20,000 limit applies to each individual item. Small businesses can apply this $20,000 rule to as many individual items as they wish. These arrangements start from Budget night and continue until the end of June 2017.
There is no extra money, no grant or gift. All that is being done is speeding up the writing off of the expense. The budget measure improves cash flow.
A small business owner wanting to buy a new TV, to take one comment I heard several times, will still have to fund the TV – meaning they will want a business purpose for the TV.
I own a few businesses and while none is eligible for the instant asset write off, they serve small businesses which will be eligible for the instant asset write off.
Based on comments from small business owners to me since the budget, I am confident the instant asset write off is a valuable step needed to get many small business owners thinking about their businesses, considering what investments they could make knowing they get a deduction in the year of purchase and not spread over time.
Yes, I am conflicted as I stand to benefit. I mention this in case it has not been clear up to now. The economy benefits too. Take my POS software company:
To the commentators making noise about a possible surge in TV and car sales, take a moment to think that there are ethical Aussie companies with productivity tools servicing small Aussie businesses – and that together we can deliver measurable economic benefits.
Commentators: stop talking us down.
Now, to my politics. I voted Greens at the last election as I thought their small business policy was better than the major parties. I have not voted Liberal for many elections. While this is none of your business, I felt it important to say to show I am not writing this as an ideologue.
Quietly, earlier today, we launched a new website for our POS software company: http://www.towersystems.com.au. delivering a fresh face for our business and packed with new content, the website accurately represents us – what we do, what we stand for and how we make a difference.
This is not just a re-skin, it’s a fresh sight including new content management facilities and a new e-commerce integration.
The launch is the culmination of work from a team of dedicated, skilled and creative people we are proud to call colleagues.
We have included a nod to Valentine’s Day with the breakfast on offer at our POS Software co. head office this morning. The heart shaped donuts are a bit of fun for Valentine’s Day tomorrow, a retail season important to many of our customers.
Every day here at Tower Systems the love flows as we develop and support software that helps independent retailers run better and more enjoyable businesses. We love what we do.
We are thrilled to have been able to find a terrific candidate to join our Brisbane office for a support and training role. We will introduce them to our customers once their training is complete and they are ready to hit the ground running.
We are about to hire a new POS software installation and training person to work out of Brisbane. Key to the role is a love for retail, small business retail in particular. Excellent training and guidance will be provided to help them be of value immediately.
Here’s a candid look at a day in the life of our POS software company. The video was shot just before Christmas. It shows real people working passionately for our small business customers.
We’re a diverse, engaged and professional bunch of people who love small business retail and the technology we make to serve businesses in this sector.
From in-home innovation to retail innovation to tech trendy to geekery, the Consumer Electronics Show in Las Vegas this year is proving to be an exciting playground for the Tower Systems representatives we have there.
While CES is an opportunity to meet with hardware suppliers, it is more about spotting trends and considering these in the context of what we do with small and independent retailers and specific marketplaces in which we serve.
The trip is proving to be a good opportunity to network with some Australians attending this year.
Taking time out of the day to day to consider future possibilities is useful, especially at the start of the year.
The team at Tower Systems has had a busy lead up to Christmas 2014 with new installations being completed even this week, new software plans being finalised and fresh training opportunities being workshopped and retail business help being dispensed in good measure.
There has been no slowing to our efforts for our independent and small business retailer customers as we serve their needs of today and plan for great things for tomorrow.
With many staff not on leave at the moment, we have taken the opportunity to make a series of moves that position us well for 2015. We’re excited this last day before Christmas.
We flew team members in from interstate for a sumptuous BBQ lunch before people kicked on to smaller group events around Melbourne.
It was a good weekend of catching up with friends and colleagues … celebrating Christmas.
It’s not all tech talk and business this time of the year in the head office of our POS software company. Being Christmas time, we enjoy more Christmas cheer at lunchtime and during breaks thanks to more diverse food choices including tasty mince pies.
The office is decorated too – bringing some festive colour into our workplace.
The photo shows some of the decorations at our reception desk.
So while we may be all business on the phone during calls, we’re chilling out and enjoying the Christmas season in between. We draw the line at singing Christmas carols though – no one wants to hear that.
We are bringing the team to Melbourne next weekend for a terrific Christmas party in a boat shed by the banks of the Yarra. We’d have a lamb on the spit roast, delicious salads, a selection of tasty Aussie desserts and an open bar. As a consequence our office staffed Saturday support will end at 11:30am instead of the usual 3pm.
Always with a mind to customer service our after hours numbers will be working all through.
We will also email our customers so everyone knows the plans.
Tower Systems is inviting retailers to apply as alpha test sites for new software outside of the traditional POS software space. With development completed and in-house QA completed, this new product si ready for field experience prior to commercial release.
POS software experts Tower Systems have produced a video on the latest facilities in its POS software and in the video you can see the benefits of owning a POS software company and a retail business. In one scene you see some of developers behind using the software in a live environment. This is gold for users – showing developers learning retail from the other side of the counter.
The latest video offers more training and insights for Tower Systems customers.
The bigger the distance between POS software development and retail businesses the less likely the software is to serve needs. This is where Tower Systems shines through its ownership of retail businesses.
Tower Systems has produced a professional video to introduce the 2015 edition of its software. Hosted by our Software Development Manager, this video calls out the highlights of the most comprehensive POS software update from Tower in years.
Representing a year of professional software development and consultation with customers, the update release is supported by this overview video, training videos, written materials and fresh advice accessible online.
The YouTube video is another way Tower Systems presents itself in a fresh and unique way to its retail partners.
This is best practice POS software support.
Tower Systems has started contacting customers to invite them to be part of a trial group to play with something completely different. In return for confidentiality, early adoption and detailed feedback, participating retailers will be given free access to software that breaks with tradition.
Two years in the making, this project is another example of Tower Systems investing in software for small businesses. Leadership in action will be clear when the software steps into the public eye, soon.
This tiny Apple II+ with dual floppy drives was our first development platform. It was new and exciting and fun to develop on. While storage on the Apple II+ was limited we made the most of the opportunity to provide small businesses with tools that cut labour intensive data related tasks.
While the software we sell today is generations beyond what we developed in 1981, the principles are the same – to offer our customers software facilities through which they can save time and money and on which they can rely to make better quality business decisions sooner.
Here is an internal communication sent by our Managing Director to all Tower Systems team members last week in advance of wider release of a major POS software update. We share this here to show how internally we are committed to the quality and engaged customer services we promote in our marketing pitch:
The next two months will present us with many challenges and opportunities as our customers load and engage with 2.6. For many in the company you will face new experiences as this is the biggest update ever in the history of the Retailer product.
There will be people who blame things on the update that have nothing to do with the update.
Many will not read the instructions prior to loading the update.
Most will be nervous.
Plenty will be happy with what’s in the u0date and some will want more changes urgently.
Others will say their systems are slower as a result.
Some will realise that they need to upgrade their hardware.
Please actively listen to what people have to say, make sure they know you are listening to them – even if what they are saying has been said to you many times before by others. People calling about the update is what we are here for. We promise them we are not your average software company. We promise to listen to them and serve their needs. This is where your contact, each contact, is vital.
While Ben owns 2.6, it is on all of us to serve our customers as they install, learn and start to use 2.6. Their experience will depend on each of us. What they think about Tower Systems for the future will depend on each of us.
Thank you in advance for your commitment through what will be a busy and challenging time.
We are committed to providing an enjoyable experience for our customers. This email and the considerable training of our team which preceded it is further evidence of that commitment.
Apple has received extraordinary attention for its announcements last week as is always the case when the tech giant announces new models and new products. While we applaud Apple’s innovation and its ability to engage people all around the world with its technology, there are many businesses and individual innovators who receive little or no attention.
Take POS software, the spare we work in. It’s not glamorous or fashionable. However, if we get it right and engage appropriately with our customers, we make small retail businesses more profitable.
This coal face work with small and independent retailers is more important economically to Australia and New Zealand, the two main countries in which we trade, than Apple selling its devices and paying minimal tax.
We help people into business by making it easier for them. We help people find work by providing a skill they can learn and that is transferable.
What we do in our small and independent software company is economically valuable.
Later this week we release a software update that takes what we do to an entirely new plane. We won;t get Apple like hype but we do hope to help our customers enjoy their businesses more and make more money from them.