CategoryAbout us

In 2025, local small business retail is changing rapidly. Customer expectations are shifting, in-store management practices are evolving, supplier requirements are adapting, and the very nature of commerce—how, when, and where people buy—is different from even a year ago. If you’re in retail, you’re experiencing these shifts daily.

A key concept in this evolving environment is “omnichannel,” which simply means meeting your customers wherever they are: in-store, online, or a combination of both. Here at Tower Systems, we understand this need deeply. We provide local small business retailers with a comprehensive solution that supports your operations in-store, online, on the road, and at pop-ups. Our goal is to empower you to retail wherever you need to retail.

The shift towards all-in-one Point of Sale (POS) systems is driven by the need for small businesses to manage various facets of their operations—such as payments, inventory, and customer engagement—from a single, cohesive platform. By integrating these essential tools, businesses can eliminate the inefficiencies that often arise from managing separate, disconnected technologies.

The benefits of integrated POS systems are clear. Small business retailers have reported a 50% reduction in transaction times after adopting advanced POS systems. This not only speeds up sales but also significantly cuts down on customer waiting times, leading to higher customer satisfaction and increased productivity.

Advanced POS systems, like our Tower Systems POS software capture valuable data, such as purchase history and preferences, enabling small business retailers to create tailored promotions and offers. Integrated loyalty programs further encourage repeat business by offering personalised rewards, ensuring a seamless experience for customers whether they’re shopping online, in-store, or through mobile channels.

To thrive in this competitive landscape, small business retailers are looking for specific features in their POS systems beyond basic payment processing:

• Ease of use: Intuitive, user-friendly interfaces are a priority. Easy onboarding allows businesses to get up and running quickly, letting employees focus on serving customers rather than grappling with complex technology.
• Scalability: As businesses grow, so do their needs. A scalable POS system can accommodate new features like loyalty programs, online ordering, or advanced reporting, meaning you won’t need to completely replace your system as your business expands.
• Security and compliance: In an era of increasing cybercrime, security is paramount. Integrated systems offer built-in tools to protect sensitive data and ensure compliance with regulations like PCI-DSS, safeguarding your business from costly breaches.
• Support when you need / want it: Downtime can be detrimental. Round-the-clock support, whether for technical issues or guidance on system features, ensures uninterrupted business operations.

As the POS landscape continues to evolve, the expectation is for solutions that go beyond simple payment processing. Comprehensive systems, like Clover’s all-in-one system, manage transactions while also supporting vital business functions such as inventory management, employee scheduling, and customer engagement. This holistic approach streamlines operations and provides tools that foster growth and efficiency, particularly for businesses looking to scale or optimise their workflows.

By partnering with a provider like Tower Systems, local small business retailers can find comfort in a suite of tools specifically calibrated for their unique businesses, helping them to compete effectively, both locally and beyond.

Hi, my name is Mark Fletcher, CEO of Tower Systems. I hate it when I call a help desk and I am put through to someone who follows a rigid script with limited options. I also hate it when I end up talking to someone in an offshore call centre who doesn’t understand my local situation.

At my POS software company, if you call for help, we answer the call and one of our local retail experienced help desk members talks with you about your query. There is no rigid script, no tech menu to navigate before you get through.

As retailers ourselves, yes we own and run 3 shops, we understand the importance of easily accessible customer service. We genuinely walk in your shoes. You’re welcome to meet us at any of our shops to see what we offer first-hand – to see that our retail experience is more than a marketing pitch.

Justin Randall grew up in retail before joining our help desk and then moving to sales. He’s passionate about helping local retailers thrive. He’d love to answer your questions: 0434 365 789 or justin@towersystems.com.au.

Tim Batt worked in retail but to be honest he’s been with us for 20 or so years so he’s likely yo be rusty behind the counter. Tim loves helping independent retailers: 0401 833 917 or tim@towersystems.com.au.

Whether you run a pet shop, jewellery business, gift shop, bike shops, garden centre, produce business, fishing shop, bookshop, music shop, sewing shop, op. shop, newsagency, toy shop or fabric shop, we will do our best to help you.

Visit www.towersystems.com.au or email sales@towersystems.com.au or call 1300 662 957 to find out more. We’d love to learn about your needs.

If your retail business is locally owned, pitched shop local and likes to stock Australian made products, we are writing this for you.

You know the importance of supporting local. Here are Tower Systems we are grateful and  proud to offer Aussie-made and supported POS (point-of-sale) software designed specifically for local retailers.

Tower Systems goes beyond just helping you process sales. Our POS software, called Retailer (we’ve been in the game for over 40 years!), is built with specialty retailers in mind. Whether you’re running a jewellery store, a bike shop, a garden centre, or something else entirely, Tower Systems has features that cater to your unique industry.

The software we offer today is designed for retail today, it’s very different to where we started, as is your shop most likely.

Imagine managing repairs in your jewellery business, selling produce by weight, or creating custom bundles of products – our Tower Systems POS can handle it all.

Tower Systems is all about helping local businesses thrive. We understand the challenges that independent retailers face, and our software is designed to streamline operations and boost efficiency.

Here are just a few ways our Tower Systems POS might be able to help your business:

• Save time and money: Streamline your processes and reduce errors with user-friendly software.
• Improve customer service: Faster checkouts and better inventory management lead to happier customers.
• Gain valuable insights: Get reports and data to help you make better business decisions. Better still – ditch reports and rely on business insights presented to you.
• Integrate with other tools: Connect your POS system with existing accounting software or online stores for a seamless workflow.

One of the biggest benefits of choosing Tower Systems is our local human-based support. With a team based here in Australia, you can get the help you need quickly and easily. We also understand the specific needs of Aussie retailers, so you can be sure you’re getting software that’s built for our market.

With us, support starts with a conversation. There are no rigid scripts. Talk to us. Tell us what’s on your mind.

If you’re looking for POS software that’s made for Australian retailers by Australians, then Tower Systems is the perfect choice. Visit their website to learn more about their products and book a free demo today!

Every business needs a purpose, the guiding light we head toward as we make business decisions. This is our purpose:

Here at Tower Systems, we develop point of sale (POS) software specifically for small business retailers in a range of niche retail channels. We develop what we sell and support, so you can be sure that our software is designed to meet the specific needs of your business.

Our POS software is called Retailer, and while it’s been around for many years, what we offer today is technically and visually fresh, up to date, and ever-evolving.

We’ve built it with the input of many hundreds of retailers and today it’s used by thousands of retailers, so we know it’s genuinely useful in a variety of retail situations.

Retailer is used by specialty retailers like jewellers, garden centres, bike shops, toy shops, pet shops, produce businesses, farm supply businesses, firearms dealers, newsagents, adult shops, gift shops, homewares shops, and more.

We release software updates to Retailer several times every year, based on customer feedback. We love this democratic approach, and it’s helped us to make Retailer the best it can be.

The POS software we sell and support today is very different to that with which we started. It’s fresh visually, technically, and functionally. We’re proud to bring this to local retailers in Australia and New Zealand.

In addition to our POS software, we also offer a range of integrations that can help your business operate more efficiently and successfully. These include integrations with Xero, Shopify, Magento, Big Commerce, scales and more.

We also offer a range of back-office tools that can help you run your business well, including repairs software and manufactured goods software. Our repairs software is a great option for jewellers, bike shops, and any business that offers in-house or external repairs to customers.

We’re a proud team of software professionals who are passionate about helping small business retailers succeed. We’re grateful to our customers for their business and for their recommendations. Their guidance and support has been invaluable to us as we’ve grown the business and helped more retailers run successful businesses.

That’s what our POS software is all about: helping local independent small business retailers run efficient businesses they enjoy. We love seeing that, and we’re here to help you make it happen.

So if you’re a small business retailer looking for a POS software that’s designed to meet your specific needs, then contact us today. We’d be happy to show you how Retailer can help you run a retail business you enjoy more.

A daily commute of an hour each way is a grind when you think about it. that’s 2 hours a day spend getting to and from work. While you can use the time to read, listen to music or daydream, if you’re not driving, it’s a grind dealing with people, traffic and, well, the commute itself.

But, so many of us did the commute day in day out, for many years.

Then Covid came along, and things changed. It was a moment for sure to try something different. We had to.

Now, kind of the other side of Covid, even though we are not really on the other side are we, work from home is still a thing, which plenty of people are grateful for.

Here at Tower Systems we decided early in the pandemic that we would not force people back to the office when Covid was over. And, we have not.

We are grateful to be in a industry where working from home can work for pretty much everyone on our team, and that’s what we have in place. Almost all Tower employees work from home.

The small crew in the office each day are the same folks who did that through the pandemic, because it’s what they wanted, what they preferred. And, those who work from home today did so through the pandemic.

We have work colleagues who spent two and more hours a day commuting. They were happy to do that. But now they have experienced life without the commute they are even happier. We are grateful we can provide a workplace with that flexibility.

Technology has played a key role in helping us to maintain good and personal customer experiences throughout. We have tech that facilitates collaboration, and this is critical in our business where we help local small business retailers thrive. And, it’s more than. one tech solution, it’s a whole kit from the well-known to the more advanced, specialist.

At the office we have used the space to create hot desk opportunities for those colleagues who want to come in for a day or more for a face to face reconnect, and plenty do, which we love.

There is no pressure to come in. We’ve not seen some of our colleagues for three and half years, and we’re okay with that.

Looking back, one factor that has enabled us to so fully embrace the work from home opportunity is each of our team members. They are good tech professionals, adults, people who understand our mission, respect each other and appreciate our customers. Having good people certainly makes for a better work from home experience for everyone.

Here at Tower Systems we think work from home is here to stay, and we are grateful for the opportunity to figure out how this works for our colleagues, and for our POS software customers.