Adding to our web development team

We are screening candidates for our Melbourne based web development team. Thanks to a wonderful group of candidates the culling process is proving to be tough.

We are grateful to have many good quality candidates keen to work with us on our small business focussed projects.

Tower Systems is 36 years old

Tower Systems turned 36 years old a couple of weeks ago.

I started the company in February 1981 on my dining table at home, writing our first software – two different packages: newspaper distribution management software and radiology practice management software.

I am grateful to our customers and to everyone who works here and has worked here.

Mark Fletcher. 0418 321 338.

Here is a key Tower Systems difference, in one video

One of the things that separates Tower Systems aside from other retailers is that we are retailers too, and have been for many years. We walk in the shoes of our customers in a way that other POS software companies don;t and can;t This video is an example of the value of on show as we speak about sales growth at one of our retail stores:

In retail today

IMG_2339Being Christmas Eve it has been crazy busy in the shops today with last minute shopping.

Since we are a POS software company that owns retail shops we have been personally and practically involved in retail today, behind the counter, using our software serving shoppers with last-minute Christmas purchases. This photo is from our shop at Knox City in Melbourne today before we opened for customers. Thankfully it is the only time of the day the shop was empty.

We are grateful for another busy day in retail and another day of retail experience that inform some choices we make in our software.

At Slush 2016 in Helsinki, Finland

Slush is an extraordinary business conference. There is nothing like it on the calendar, anywhere. Here in Helsinki, assembled for Slush, are 17,000+ entrepreneurs, business managers, inventors and financiers talking about the future.

I am thrilled to be part of such an extraordinary event, for the networking opportunities, for the learning and for the inspiration.

How companies like ours do business has changed. Change is the new normal. And I am not talking about basic software update change. No, this is real change at the core. Slush is all about this, leaps occurring across industries thanks to new technologies and new business paradigms.

It is a privilege to be at Slush this year as part of a small Australian contingent.

To show how different Slush is to other business conferences, here is part of the kick off from Wednesday morning:

This is not the place for us to be specific about take-aways from Slush. However, they are many and we are only at the end of day two – we participated in the pre opening events yesterday.

Launching new products this year as we have done, we understand, in a small way, the challenge of the start-up and have an appreciation for many issues involved.

Slush is providing us opportunities to explore these and related topics further.

Here are some photos from day one of the main conference.

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135 candidates for Tower Systems help desk role

We have made the first two rounds of reviews of candidates for another new help desk role, our second additional role this quarter. We are spoilt for choice in the pool of candidates available, making the selection of even the short list challenging.

We have to commence interviews late next week.

Meet the Tower Systems sales team

Here is a video we have just shot in-house introducing the Tower Systems sales team. Each has worked through the ranks of the company from the help desk to installations to sales. They all have retail experiences in their blood and appreciate the importance of small businesses in Australia.

Rebranding the POS software business

The final steps of our rebranding project were completed last week with the new brand image released to our national development and support centre facility in Hawthorn, Victoria.

The fresh brand image is in line with the evolution of our software. We sought out a brand image that reflected the strength, currency and value of the software we sell.

We are thrilled with the new image and that it is now represented on the street we call home.

Here are some shots of the new brand image at the office.

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TOWER SYSTEMS: MORE THAN YOUR AVERAGE POS SOFTWARE CO.

Look at one of the retail businesses we own and operate, where we play with our software, developing facilities we, as retailers and as software experts, know other retailers will love:

newsXpress Southland from mark fletcher on Vimeo.

Using our software ourselves provides an experience and value far beyond what POS software companies are used to. We walk in your shoes every day and this is part of what helps us to make better, more useful, more valuable POS software for small and independent retailers in the retail channels in which we serve.

TOWER SYSTEMS AT SHOPTALK 2016 THIS WEEK

IMG_0036Some from the leadership group of Tower Systems are at the Shoptalk 2016 conference in Las Vegas this week. Shoptalk is a leading-edge conference bringing together 3,000+ retail and technology professionals to explore the future.

Our participation here for the four agenda-filled days is with particular focus on our constituency of small and independent retailers and how tech is evolving in service of their growth.

The event is halfway through and already there are valuable learnings and future-beneficial connections as we focus on continuing to deliver best-practice POS software to our 3,500+ customers.

The photo is from the presentation by Steven Lowy of Westfield – as fascinating insight into their extraordinary innovation.

HERE AT TOWER SYSTEMS OUR MISSION IS TO HELP SMALL BUSINESS RETAILERS

We were asked recently to explain our mission in a way small business retailers not familiar with technology will understand.

Tower Systems is an Australian POS software company that develops, sells and supports software for selected specialty marketplaces.

We only serve independent retail businesses.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  • We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  • We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  • Our help desk provides context for advice. Rather than the turn it off and turn it on advice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  • Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  • Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know technology scares people. We don’t want it to scare our customers.
  • We are accessible. You get to talk with real people all the time, including our leadership team.

This is what we stand for.

BIGGER SOFTWARE DEVELOPMENT TEAM HELPS TOWER SYSTEMS DELIVER MORE

Early in 2016 Tower Systems added two new developers to its software development team. This has enhanced our capacity and our skill base and this is being reflected in what we are delivering for our customers.

This weekend at the Reed Gift Fair in Sydney we will be showing off new software, outside of the traditional POS software space, software that dramatically enhances the value small business retailers can harvest from their businesses.

This new software is a game changer. If you are attending the Reed Gift Fair, ask to see the new software we are launching.

Why local POS software matters to local retail businesses

Tower Systems is a proudly Australian POS software company. We develop software in Australia for small and independent Australian retail businesses.

  1. Our software focus is local.
  2. Our customer service team is local.
  3. Our installation team is local.
  4. Our business planning is focussed on local.
  5. We offer locally focussed facilities and services in our software.

Retailers wanting software to support their local focus ought to look at local POS software companies.

We have built a good strong business by being locally focussed. Yes, today we serve more than 3,500 retail businesses.

We are proud that in many of our specialty retail channels, we are the only locally developed and supported software. This makes us more fit for purpose for those businesses that care about living and supporting local.

As a famous song once goes so beautifully: we’re all in this together.

WE REFUSE TO USE FAKE PHOTOS IN OUR ADS AND ON OUR WEBSITE

Here at Tower Systems we serve real people working in real businesses. They are the heroes, small business owners and team members, working to build local communities and make a stronger economy. This is why we use real people on our website and in our marketing collateral. It is easy to buy photos of pretty models placed in retail situations. We don’t do that. This helps build trust with our customers and those contemplating becoming our customers using our smart POS software.

Tower Systems expands POS software development team

Tower Systems is thrilled to announce the successful hiring for two new POS software development positions in the business.

The expansion of our software development team in our head office is a reflection of the growth of the business in terms of customers and in anticipation of further considerable enhancement of software capabilities through 2016 and beyond.

The latest hires are a result of an extensive search for candidates appropriate to our needs.

Our new colleagues are settling in and familiarising themselves with our professional software development environment.