Helping small business retailers save money on EFTPOS fees & time at the sales counter

As a POS software company working with close to 3,000 retailers, we have experience dealing with all the major banks when it comes to EFTPOS and offering EFTPOS solutions at the retail sales counter.

In our software today we have EFTPOS processing links to a range of third parties as well as direct to banks.

It is our experience that retailers linking to Tyro broadband EFTPOS experience faster processing, fewer operational problems, easier setup and better customer service than any other EFTPOS connection. This is why we recommend Tyro to our small business retail customers.

Thanks to excellent assistance and communication from and with the team at Tyro, we are able to triage any operational issue and usually resolve it immediately. This provides our retail business customers with a one stop shop. This is far better than having to navigate a third party who then has to navigate your bank’s support service. In that scenario it could take days to resolve an issue. Thanks to the Tyro approach, the few problems reported are resolved quickly.

Choosing the right EFTPOS solution is important for small and independent retail businesses. It’s what happens at the counter that matters the most. Fast and accurate processing are the most important goals followed by easy setup.

Major banks tend to lock retailers into long term contracts that have a breakage cost. This can lock small business retailers into poor service and higher than necessary fees. Thanks to Tyro we are able to deliver to small and independent retail businesses a more cost effective solution. Tyro helps newsagents ensure that the solution is right for them without the need for a long term contract.

Our advice to retailers considering EFTPOS is – buyer beware. That big bank that says it has a great deal is a big bank – when was the last time a big bank put the needs of small retailers ahead of their appetite for profit.

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More examples of How Tyro broadband EFTPOS is better than bank supplied EFTPOS

We have seen two more examples this past week in why the POS software integrated Tyro broadband EFTPOS solution is better than a bank-supplied alternative.

  1. A customer who went with bank supplied integrated EFTPOS encountered problems and no one wanted to own the problems. It could have been Tower, the bank or their external EFTPOS management company. Our support team proved that the problem was not caused by our software nor was it related to us.  It took the bank and the external EFTPOS people months to resolve it was a hardware issue, hardware not recommended or supplied by us. The time cost in working this was considerable.  The frustration for us is that had our recommendation been taken from the outset the issue would not have occurred.
  2. Another customer experienced an employee theft situation when using an external, not connected to the POS, EFTPOS terminal. The employee preyed on poor business management and the tech. disconnect and stole from the business. had the business followed our EFTPOS advice they would not have encountered the problem and not suffered the cost of theft.

Here at Tower Systems we recommend Tyro broadband EFTPOS because it’s integrated with our software, easy to use, fast and extremely well supported. We love Tyro and use it ourselves in our own retail businesses. It’s this personal experience in our shops that makes us passionate about Tyro.

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Christmas eftpos offer from Tyro

tyro-xmasTyro has a Christmas EFTPOS offer for  Tower Systems merchants. we prefer Tyro for speed, accuracy and brilliant support. They are a better solution for retailers than the big banks – based on our experience in our software company and as retailers ourselves.

We use Tyro throughout our businesses and happily and confidently recommend Tyro to our customers.

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Tyro broadband offer helps more newsagents switch

As more in the Tower newsagent community embrace the Tyro broadband EFTPOS solution as their preferred over the counter customer payment offer, Tyro and Tower have pitched a fresh opportunity to bring more into the tent.

The latest offer put out a week ago presents a compelling case for retailers looking to switch to Tyro. This coupled with $895.00 of benefits exclusive to Tower Systems customers bakes the opportunity even better.

The Tower Systems newsagency software / Tyro package is compelling beyond the price value: it cuts keystrokes, reduces mistakes, speeds shopper throughput and improves employee enjoyment. The benefits for the retail business are considerable. All these benefits and the Tower AdvantageTM help make it a winner for newsagents and other retailers.

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Tyro broadband eftpos helps retailers cut mistakes and save time

Retailers and customers don’t like waiting for EFTPOS and credit card transactions to go through. Some can be slow. Years ago we partnered with Tyro broadband EFTPOS to deliver an integrated solution – making handling EFTPOS payments from within our spftware easier, faster and more accurate than a separate bank supplied terminal.

Our friends at Tyro have put together a free trial offer, to enable retailers to try Tyro for themselves and see the difference offered by Tyro and our smart integration of its benefits within our software. This offer for Tower Systems customers is being more into the Tyro community.

We like Tyro because it helps retailers eliminate keystrokes at the counter, process EFTPOS payments faster and reduce mistakes. Staff love it and this in itself helps the business. The commercial benefits are considerable.

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Tyro broadband EFTPOS helps small business retailers drive efficiency

We are proud to have been promoting the Tyro broadband EFTPOS solution again this year to retailers using our Point of Sale software. We use Tyro in our own retail businesses and have first-hand experience like no other software company in this regard. It’s fast, secure, easy to install and easy to maintain.

Indeed, the Tyro solution is, in our view, more secure that the solutions of many banks and other card processors.

Having used a range of EFTPOS solutions in our retail businesses over the years, Tyro is the best by far. We heartily endorse and recommend it.

Our customers have just received a special Tyro offer for February, making the opportunity of trialling Tyro more compelling.

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Small retailers using our Point of Sale software love Tyro broadband EFTPOS

With more than 750 of our Point of Sale software customers now using the Tyro broadband EFTPOS solution, we have plenty of feedback from retailers on which to draw. Retailers love Tyro. They love its speed, security, time saving and ease of use.

This past busy Christmas period saw many of our customers enjoy an excellent sales bump. Tyro helped our customers better handle the increase in shopper traffic thanks to its rapid approval time and the elimination of keystrokes thanks to its integration with our POS software.

We love Tyro, we use it to process EFTPOS payments in our software company as well as in our own retail stores. So, our recommendation is based on considerable personal experience with Tyro across a range of business situations.

It’s our operation of a range of retail businesses that sets us apart as a software company and that enables us to provide more practical advice to our retail partners.

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Tyro broadband EFTPOS a better POS solution for retailers

We continue to recommend Tyro broadband EFTPOS as the best EFTPOS solution for retailers. It’s faster than bank terminals, easier than the PC Eftpos integration and better supported than both.

Given that retailers are service-oriented businesses, the Tyro points of difference play importantly into serving their business goals.

Thanks to a solid relationship with tyro, tower Systems is positioned to lead retailers with integrated solutions, eliminating the need for a phone line and bringing to the POS screen a smart and fast EFTPOS facility.

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Tyro helps retailers offer more secure EFTPOS solutions

The Sydney Morning Herald has reported on another consumer security compromise that puts consumer data at risk.  Thanks to our technology partnership with Tyro Payments, retailers using our Tyro integrated EFTPOS solution have a best of breed solution.  Tyro explains this:

At Tyro we have designed, built and had PCI PA DSS certified (*) an integrated payment system that entirely removes all worry about sensitive card holder information ever being leaked onto a merchant’s network, let alone the POS system(s). This means, with respect to integrated (electronic) EFTPOS transactions both your POS and your merchants are exempt from requiring either PCI PA DSS certification or PCI self assessment. We have done all the heavy lifting for you.

In a Tyro integrated world, both the POS and EFTPOS devices communicate with each other securely (SSL) via Tyro’s data centre. The POS’s responsibly is simply to initiate a payment transaction, sending transaction type and amount to the EFTPOS terminal. The terminal collects the card holder account information, and securely transmits this information directly to Tyro for authorisation. An annotated response is then returned to the POS for receipt printing. This response contains no sensitive card holder information.

For a more complete description please download this document, and read Section 5 of the paper titled “Internet Payment Architecture“.

Using Tyro protects our customers against data breaches.

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Helping retailers maintain low EFTPOS fees

A key way retailers are able to keep EFTPOS fees low is to use an efficient solution. We recommend TYRO to our Point of Sale software customers and have done for some time.

While we interface direct to major banks through PC Eftpos, we prefer TYRO as it’s easier to setup, easier to maintain, faster and more stable in our experience as a software company as as retailers.

Using TYRO, retailers enjoy:

  1. Fast EFTPOS processing … in seconds.
  2. Fewer mistakes … as keystrokes are eliminated thanks to a direct to POS software connection.
  3. Easier query resolution … thanks to excellent customer service from TYRO.
  4. Low operational fees … thanks to a competitive offer from TYRO.
  5. Easier takings reconciliation … thanks the integrated relationship.

TYRO offers an excellent EFTPOS solution which helps retailers keep EFTPOS fees down and thereby reduces the need to pass these on to consumers.

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Special offer for retailers switching to Tyro broadband EFTPOS

We have an exclusive special offer for retailers who switch to the Point of Sale software integrated Tyro broadband EFTPOS solution available from Tower Systems and Tyro.

Retailers who switch from the traditional banking terminal tell us they love the move for a range of reasons including:

  1. Faster EFTPOS processing.
  2. More accurate EFTPOS processing.
  3. Fewer keystrokes.
  4. More streamlined sales counter operation.
  5. Easier handling of post-sales queries.
  6. Lower costs.
  7. Faster access to better quality support.

These were our experiences when we switched our own retail businesses to Tyro.

To find out more about the special offer, please contact Tower Systems.

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Tyro software update welcome

We are pleased to have played a key role in a software patch from Tyro broadband EFTPOS which has closed a door which could have been used by unscrupulous customers at the expense of unsuspecting retailers.

Tyro has now released the update and is loading it automatically on terminals across our retail network and the networks of other Point of Sale companies which offer and support Tyro broadband EFTPOS.

We are pleased to have taken the lead on this.

Tyro offers an excellent service to retailers. Fast EFTPOS. Brilliant customer service. Rapid customer service. Competitive fees. We prefer Tyro over the clunky and poorly served PC Eftpos.

That Tyro continues to evolve their product offering is a testament to their customer service and commitment.

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Special Tyro broadband EFTPOS offer for Tower Systems retailers

To help retailers  using our Point of Sale software reduce their operating costs, drive sales counter efficiency and cut the cost of mistakes, we have promoted an offer to our retail community which has been developed in association with our friends at Tyro.

The offer is very simple – we are offering a free trial of the Tyro broadband EFTPOS solution.  This helps our retailers to compare Tyro to their current bank EFTPOS terminal. They can compare sped, accuracy, costs and support processes.

This trial plus access to our wonderful expert assistance can mean a big difference for retailers, helping them more easily tap into the benefits of broadband EFTPOS.

We use the Tyro service here at Tower Systems and at our own retail businesses. It’s fast and easy to use … essential in any busy business.  Our own experience in our own retail stores means that we can offer a level of assistance and support to help our customers beyond what you could expect from a usual software company.

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Eftpos changing rapidly in retail

We are keeping up with changes to EFTPOS processing in retail thanks to some excellent strategic relationships. Even with Australia’s tightly held and controlled banking system we are seeing some movement which will provide retailers with more flexibility and ease. We are glad to be at the forefront of this and engaging so that our customers will benefit.

It is enhancements around the periphery of Point of Sale which can sometimes be just as important as changed to the Point of Sale software itself.

As a leader in several vertical markets we are well positioned to provide insights and focus for EFTPOS and others wanting to innovate.

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The St George fee hike increases switch to Tyro broadband EFTPOS

The move by St George Bank to increase a range of EFTPOS related fees a couple of weeks ago has encouraged more retailers to switch to the Tyro broadband EFTPOS platform from what we can see.

We like this because helping retailers using our Point of Sale software to connect to Tyro is far easier than helping them to connect to St George.

Retailers like it because of faster, more accurate and lower cost processing of EFTPOS payments.

We use Tyro in our own retail businesses and in our software company. This enables us to provide assistance from a practical perspective.

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NAB eftpos processing problem

After considerable work with PCEftpos and NAB on behalf of a customer encountering problems using a NAB terminal to process EFTPOS payments through PCEftpos into our software, we received confirmation that there is a known problem.  There is a firmware fix being tested at the moment which NAB and PCEftpos hope will fix the problem.

The firmware problem on the banking terminal caused the host Point of Sale software to freeze.  Our understanding, based on what we have seen to date, is that the problem is isolated to NAB terminals.

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Another surge in Tyro broadband EFTPOS sites

Tower Systems has experienced the fourth straight month of excellent growth in the uptake of Tyro broadband EFTPOS by retailers using its Point of Sale software.

The surge has been facilitated by free access to the interface which connects the Tower POS software to Tyro, from within the Point of Sale function.  This interface eliminates the need for double data entry.  It reduces the opportunity for mistakes and helps retailers process more business quickly through the sales counter.

Many hundreds of retailers are now using Tyro through our software.  These include newsagents, jewellers, bike retailers, gift shops, garden centres and homewares shops.  Many comment on the same benefits:

  • Faster EFTPOS processing.
  • More accurate EFTPOS processing.
  • Easier end of shift reconciliation.
  • Easier accounting.
  • Faster handling of queries.
  • Better handling of customer throughput.
  • Happier customers.
  • Happier employees.

Selfishly, we love Tyro because it is easy to support and because the Tyro support people are quick to help if there is a query we cannot handle.

The EFTPOS interface within our software continue to be available to our customers without cost.

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Easy Eftpos processing for retailers in New Zealand

The Eftpos processing services integrated in our Point of Sale software for New Zealand retailers provide us not only with excellent tools for NZ retailers, they also provide us with experience and insights which are useful to Australian retailers.

Being skilled in multiple Eftpos processing platforms and technologies better informs our software development and support work.  The winners are our retail partners as they software they get to use reflects our broad experience.

Our Eftpos integration for New Zealand retailers using our Point of Sale software supports access from the POS software for all NZ banks.

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Excellent growth in Tyro broadband EFTPOS take up

October saw another surge in the take up of integrated EFTPOS processing with Tyro Broadband EFTPOS.  The folks at Tyro are amazed by the numbers of our customers switching to their EFPOS offer from a bank terminal.

Selfishly, we like Tyro because it is easier to support.  We can help our customers handle queries and resolve issues faster than if they transact through a bank.  This saves us time and it saves time for our customers.

Using Tyro, thanks to the sweet integration between the terminal and our Point of Sale software, we help retailers reduce keystrokes and every keystroke eliminated is a potential mistake eliminated.  His is more money in the bank for our customers.

Even though November is only a few days old, we expect it to be another good month for bringing people to the benefits of Tyro.

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Massive growth in Tyro broadband EFTPOS uptake

We have seen the uptake of Tyro broadband EFTPOS by retailers using our Point of Sale  software increase by  10% over the last 30 days.

Retailers are keen to switch from the big banks and the new EFTPOS fees brought in by ePAL, the EFTPOS regulator which they control along with Coles and Woolworths.

Retailers using our Point of Sale software are able to easily integrate with Tyro from with in our Point of Sale software.  This reduces keystrokes, cuts mistakes, improves customer throughput and creates a better and more profitable sales counter experience.

We use Tyro in our software company and in our own retail businesses.

In addition to being easy and low cost, Tyro is backed by excellent support.  Retailers need this if they are to have queries handled quickly and professionally.

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Tyro Commits to Helping Retailers Contain Costs of Eftpos Processing

The folks at Tyro have today demonstrated excellent continuing commitment to helping retailers contain Eftpos processing costs in the face of expected higher costs to come next month from the major banks.

More than 500 of the retailers using our Point of Sale software use Tyro.  They received an excellent communication from their VP of Sales and Marketing for Tyro today. This communication said, in part:

In Brief:

1. Our costs on Commercial and Premium cards have increased. We need to pass this cost on. As of October 1st the cost of only your Premium and Commercial transactions will increase by 0.10% (one tenth of one percent).

2. Tyro continues to fight the ePAL eftpos price increase. So there is NO change to the cost of a domestic eftpos transaction i.e. when your customer presses the Cheque or Savings button.

3. Tyro’s advanced technology has been accredited with the important Payment Card Industry; Payment Application Data Security Standard. When using our technology, you are protected from card data compromise.

4. Tyro continues to invest in service availability and has achieved 100% up time of our acquiring system in FY2010/11.

I’d like to give you an update on Tyro and let you know about some recent developments.

Now in our fourth year of operation, Tyro has grown to serve over 5,000 Australian EFTPOS merchants. While we still only serve a little over 1.5% of the Australian merchant base, we believe that we’ve created a real and competitive alternative to the big banks, through value, service and security. We continue to strongly advocate the case of the often overlooked hard-working merchant. Tyro has been the only voice in the financial services industry fighting the interchange fee increase in the domestic eftpos debit system.

Visa and MasterCard Premium and Commercial Cards

We’ve recently reviewed the interchange and scheme fees of these card types. The mix used in the Australian market has changed, resulting in higher interchange scheme fees charged to Tyro. As a consequence the Merchant Service Fee (MSF) applicable to your merchant facility will increase by 0.10% (excluding GST). This increase only applies to Premium and Commercial Cards, all other cards’ fees and charges remain unchanged.

eftpos Debit Cards

Eftpos Payment Australia Limited (ePAL) announced an increase to the interchange fee of 10 cents for transactions in excess of $15 and 5 cents for transaction of less than $15 as of the 1st October 2011. Tyro has campaigned on your behalf against what we consider to be an untimely and unjustified increase. The banks however, have sided with ePAL to increase the interchange fee.

We continue the fight this increase by standing our ground on our existing interchange pricing agreements. For as long as we can hold this position, we will protect you from the ePAL interchange increase, in effect delivering the same base interchange transaction costs as Coles and Woolworths.

Tyro’s System Availability

We have designed and invested in technology that eliminates service interruptions. This now includes terminal technology that switches over automatically between servers and data centres. I’m happy to report that the result for fiscal year 2010/11 has been 100% availability of our acquiring system.

Having said this, our service is affected by the availability of our suppliers; we have suffered degradations of service through card issuer outages, Medicare system failures, merchants’ firewalls or ISPs failures and an instance of slow terminal printer performance. We are working with our suppliers, partners and merchants to improve their resilience.

Tyro’s Security Architecture

You might have followed recent reports in media about the increase in crime syndicates targeting Australian merchants, who are hacking into retailer’s computer systems and EFTPOS terminals to steal the customer’s confidential card data. I’m pleased to report that Tyro has had no data security incidents.

Tyro is the only independent Australian merchant services provider whose EFTPOS solution has been certified by Payment Card Industry Council (PCI) accredited independent security specialists, as PCI PA-DSS compliant. Whether operating in stand-alone mode or integrated with your POS systems, you can have confidence that your Tyro EFTPOS terminals read and exchange sensitive card holder and transaction data securely. With Tyro, sensitive data is quarantined from your computer, network or other devices.

The last financial year at Tyro has been very exciting. Being a small institution competing directly with the big banks is more challenging than ever. With your ongoing support, I’m confident that we can continue to grow to ensure that there is a real competitive alternative in the Australian EFTPOS business.

We love working with Tyro because it’s easy to setup, easy to support, fast, accurate and good value for our customers.

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Tyro Broadband Eftpos Offer Helps retailers save Money

We are thrilled to have an exclusive offer to help retailers using our Point of Sale software to switch to the integrated Tyro Broadband Eftpos solution.  This offer is for Tower Systems retailers only.

By switching to Tyro, retailers have access to terrific business benefits including:

  • Faster Eftpos processing.
  • More accurate Eftpos processing
  • Easier reconciliation.
  • Better customer throughput at the sales counter.
  • Easier problem resolution.

We use Tyro in our own retail businesses and endorse it as the best Eftpos solution available for retailers.

Our latest exclusive offer makes switching to Tyro now, in time for Christmas, valuable beyond the benefits listed above.

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Helping Retailers Cut the Cost of Eftpos Processing

We have put together an offer for our retail partners to help them switch to the Tyro broadband Eftpos solution and do so in an economical and time saving way. This offer is exclusive to Tower Systems and expires in a few weeks, giving our retailers plenty of time to be up and running for Christmas. The offer has been communicated directly to our customers.

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Why we Prefer Tyro Broadband Eftpos over PC Eftpos

When our retail Point of Sale software customers ask us for our preferred integrated Eftpos solution we say Tyro. Having worked with both organisations and each service, we find, from our personal experience, Tyro  superior on a range of fronts:

  1. Tyro is faster and easier to setup. It takes just a few minutes of our time whereas PC Eftpos can take a few hours depending on the bank being connected with.
  2. Tyro is easier to navigate if there are operational problems. Getting to the right person and achieving ownership of a problem is straightforward. Our experience is that it is quite a different experience with PC Eftpos.
  3. Reconciliation is easier.
  4. Enhancements flow more easily.
  5. Operational problems are more easily investigated and resolved with Tyro than PC Eftpos. This is important in retail – every minute that Eftpos is down at the counter increases the risk of lost sales.

While our Point of Sale software links with multiple payment gateways, Tyro is our recommendation based on experience with over 500 retailers in this specific area of need among our retail user community.

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