Tower Systems brings jeweller software to JAA Perth trade show

10665131_10153212602279112_1243638606079648426_nThe Jewellers Association of Australia invited Tower Systems to participate in a trade day in Perth last week and we jumped at the opportunity. This low-key event provided us with an excellent opportunity to network with jewellers and talk business – specifically how our jeweller software helps jewellers to provide a level of personal service on which they can rely for a brighter future.

We also showed off jeweller specific reporting facilities and explained how hundreds of jewellers in the Tower user community have access to these today.

As the only jeweller software company participating we appreciated the support of the JAA in allowing us to better connect with jewellers in Western Australia.

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Discount vouchers playing a key in a terrific year at Tower Systems

dva5We are thrilled with the retailers joining our user community this year at Tower Systems. Some are installing POS software for the first time while most are switching from other software.

It is our Discount Voucher facilities which wins many customers for us. Beyond the vouchers, in the software, we have real power at the fingertips of retailers and their staff. We back this power and flexibility with terrific reports that make using the software valuable for the business. Enabling retailers to track voucher flow is proving to be tremendously valuable in guiding retailer engagement o tweak their use to drive even better outcomes.

Our Discount Voucher facilities are an excellent demonstration of the Tower Advantage in action. We are grateful to our customers for excellent feedback that is guiding further developments.

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Sunday small business retail advice: using POS software to play to your strength

Small and independent retailers offer a level of personal service that often sets them apart from major retailers. Using the smart tools in the Tower Systems POS software, retailers are able to reach out beyond the shop floor and sales counter in providing differentiating personal service. Thanks to easy to engage tools in the software, retailers can include in sale documentation such as receipts information about product use and care which helps the retailers to demonstrate a point of difference and improves the customer experience.

The Tower Systems POS software provides retailers with several facilities for customising information on receipts based on products purchased. That this is done at the point of sale with the employee having to remember is a way the business can go above and beyond without having to rely on memory to do so.

  1. Retailers, play to your strength with:
  2. Customer service advice on receipts.
  3. In-store advice on QR code linked videos.
  4. Home care and advice through online accessible information.
  5. Images on customer documents.
  6. Loyalty options that make you truly competitive.
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POS software for non technical people

Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software.  Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.

Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.

The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert.  This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.

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POS software helps retailers share product care information

productcareRetailers selling products with specific care requirements are able to have care and other instructions included on receipts printed for the products. This provides a more engaged level of customer service that is tailored to the specific items purchased by a business.

This personalised receipt service built around product care instructions is something Tower Systems has offered in its Point of Sale software for many years. It is a facility used across many retail channels including bike shops, garden centres, gift shops, jewellers and others where specific product care and use instructions are another way a retailer can demonstrate a valuable point of difference.

Tower Systems offers training in using these product care facilities.

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POS software helps family businesses nurture and share intellectual property

The Tower Systems Point of Sale software helps business owners encode and share information about how the business operates. recording intellectual property about the operation of a business and making it accessible to those working in the business makes it easier for family members to grow into the business and stay close to how the family has done business over the years.

Family businesses are different to non-family businesses. They are often run on a different basis and with different goals. Having software that enables to recording of business rules and processes makes it easier for these businesses to track and manage how things are done and thereby to continue family traditions if important to the business.

The Tower software offers a range of mechanisms through which business processes are recorded – guiding those coming into roles and needing to follow tradition.

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Warehouse tracking facilities help more businesses benefit from POS software

The Tower Systems Point of Sale software offers retailers with wholesaling facilities the ability to track locations of inventory and thereby enable easy picking of goods for shipment. Doing this in several different types of businesses has provided us with experiences that have informed development of flexibility in the software.

From picking slips to location data, the Tower software reaches way beyond what is traditional for POS software.

While first and foremost a Point of Sale software solution, warehousing facilities enable the software to be useful in more diverse situations and this is what flexible retail / wholesale businesses like.

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POS software helps retailers sell packs, hampers, singles and bulks

nxjewellThe smart POS software from tower Systems is helping more and more retailers to sell bulk items broken into singles, single items scaled up into bulk, hampers, packs, gift packs and many mixtures within these opportunities.

Jewellers use our pack facilities to sell two or three items in a set as well as singles – with ease.

Confectionery shops and chocolate shops use our software to sell bulk packs and singles easily with complete and easily managed inventory control.

Gift shops use these facilities to sell Christmas hampers.

Garden centres use these facilities to sell plants as singles and more packaged together.

It’s fast and easy to handle.

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A behind the scenes look at how our POS software company rolls our a major software update

Here is an internal communication sent by our Managing Director to all Tower Systems team members last week in advance of wider release of a major POS software update. We share this here to show how internally we are committed to the quality and engaged customer services we promote in our marketing pitch:

The next two months will present us with many challenges and opportunities as our customers load and engage with 2.6. For many in the company you will face new experiences as this is the biggest update ever in the history of the Retailer product.

There will be people who blame things on the update that have nothing to do with the update.

Many will not read the instructions prior to loading the update.

Most will be nervous.

Plenty will be happy with what’s in the u0date and some will want more changes urgently.

Others will say their systems are slower as a result.

Some will realise that they need to upgrade their hardware.

Please actively listen to what people have to say, make sure they know you are listening to them – even if what they are saying has been said to you many times before by others. People calling about the update is what we are here for. We promise them we are not your average software company. We promise to listen to them and serve their needs. This is where your contact, each contact, is vital.

While Ben owns 2.6, it is on all of us to serve our customers as they install, learn and start to use 2.6. Their experience will depend on each of us. What they think about Tower Systems for the future will depend on each of us.

Thank you in advance for your commitment through what will be a busy and challenging time.

We are committed to providing an enjoyable experience for our customers. This email and the considerable training of our team which preceded it is further evidence of that commitment.

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Jeweller software provides jewellers with price label flexibility

Customise Jewellery LabelJewellers love that they have control over the design and layout of jeweller product price and barcode labels using the Tower Systems jeweller software.

Using a setup screen in the specialist jeweller software, jewellers are able to make their labels unique to their business. They can include on the label the information important to them – to enable their employees to drive sales on the shop floor based on the data on the labels.

The flexibility in the Tower Systems jeweller software is another feature loved by users. It is also another part of the software which has benefited from feedback by users.

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Retailers love discount voucher options in POS software

dva5With more retailers using our Discount Voucher facilities we have a broader pool from which to draw inspiration for further enhancements.

This image shows another version of a Discount Voucher – on an A5 receipt.

This is attractive-looking Discount Voucher is produced at the bottom of a receipt printed on a laser printer connected to our software. retailers selling higher end items like to produce a receipt that is different to the usual cash register roll type. The A5 receipt is more professional and of a higher print quality.

This laser printed Discount Voucher has a quality to its look that makes it appear more valuable than if printed on a thermal printer at the bottom of a receipt.

While often used in jewellery, garden centre and homewares businesses, more and more other retailers are choosing A5 receipts to lift the quality of their offering and thereby set themselves apart from other retail businesses.

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Smart retailers use their POS software receipt to show savings

receiptsavingRetailers using the POS software from Tower Systems have many options for for reinforcing the value of shopping in the business – like including a personalised note on the receipt showing the saving achieved with this purchase.

The image shows one such saving note on a receipt produced by the software. The note is produced as a result of rules setup by the retailer using the software.

The You Saved $6.55 message is strong. It’s reinforced by That’s a saving of 6%. this messaging pitches the retail business after the sale is down, when the shopper is home and unpacking their purchases.

This is another way Tower Systems is helping small and independent retailers to compete with major retailers.

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Jewellery software helps jewellers drive business growth

While some jeweller software companies prefer sell their software as an entree to selling on-going consulting services, Tower Systems offers its jeweller software as a ready to use jeweller business management solution – without the need to spend on consulting fees to actually get =value from the software.

Thanks to excellent in-store face to face training, jewellers and their employees can use the software to report on business performance it a range of levels and through a variety of intersects.

In-store training is supplemented by access to more than one hundred professional training videos as well as a comprehensive knowledge base resource with excellent advice and tips written specifically for users of the Tower jeweller software.

Tower Systems believes that jewellers and their employees will make better use of the software if it is used to achieve more for them and their business. This is why the company focuses on providing better software and backing this with excellent training. This is a better outcome for Tower customers than focussing the software company on selling consulting services for the long term – as some other jeweller software companies do.

Tower Systems already serves hundreds of jewellers in Australia, New Zealand, Papua New Guinea and FIJI.

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Jewellers switch to Tower Systems Jeweller Software

jeweller-softwareThe recent JAA International Jewellery Show has helped bring more jeerers to the Tower Systems jeweller software user community.

Jewellers love the ease of use of our software, that it is safe, secure and stable and that they are not locked into expensive monthly contracts.

The JAA show provided an excellent opportunity to showcase the Tower points of difference over ARMS and Retail Edge.

Developing our own software, having complete control over our offer, enables Tower Systems to deliver a best practice jewellery shop management solution.

Packed with terrific business management reports, the Tower Systems jeweller software is already used by hundreds of jewellers to run successful businesses in city, country, shopping mall and high street situations.

The JAA show has been a terrific success for us. We are grateful for the opportunity.

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POS software Xero link helps retailers cut mistakes & save time

xerolinkThe  Tower Systems POS software / Xero accounting link is being embraced by more retailers.

Using the Xero link in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.

This link cuts mistakes, eliminates workload and results in more timely and accurate accounting information.

Tower backs the link with training and live support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.

It’s our use of our software and Xero as retailers ourselves that really sets us apart.

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Retailers love smart POS software labels

smartposlabelAs retail evolves with bricks and mortar businesses diversifying, flexibility in POS software is more important than ever. We saw a good example of this recently when a newsagent diversified into jewellery and needed jeweller labels for their range of rings, pendants and bracelets.

Thanks to jeweller labelling facilities in our POS software, we are able to produce a professional and flexible label with four parts that are ideal for all sorts of jewellery situations.

Labelling jewellery without harming the product is important as is labelling the box for the item as well as any other part of the package such as the storage bag.

Having thought through these requirements and already serving hundreds of businesses in this area enables Tower Systems to offer proven flexible solutions.

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More retailers report sales success with discount vouchers

garden-centre-softwareMore retailers are reporting excellent year on year growth as a result of the Discount Vouchers facilities exclusively in the Tower Systems Point of Sale software.

Gift shops, garden centres, jewellers, bike retailers, newsagents and homewares stores are among the businesses excited by what they see in success achievable from the rich and rewarding Discount Vouchers facilities.

At several recent trade shows we have seen a fatigue among retailers with the old points based programs given that every other retailer has one. The reaction to the uniqueness and value of Discount Vouchers makes them as appealing to the business as to the shoppers.

In the Tower software retailers have access to exclusive and sophisticated tools for driving shopper engagement in accruing $$ value as well as in redeeming value.

The other benefit delivered by Tower is the business engagement training for staff – to help them get the most of the opportunity and to maximise shopper engagement from the sales counter. This is where we go way beyond the usual software company and offer extraordinary help to help retail businesses leverage the maximum value.

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New jeweller software a hit at trade show

jaaThe new jeweller software released at the International Jewellery Fair in Sydney this week has received terrific praise and kudos from jewellers, jeweller business managers and suppliers who looked at it. From new marketing tools to stronger management options and including enhanced loyalty facilities, this new jeweller software was a source of excitement for many.

With hundreds of jewellers using the Tower Systems jeweller software, the community of users ready for new software is already strong.

Many enhancements delivered in the latest software were suggested and voted on by jewellers – in a truly democratic and transparent process.

Jewellers were most excited by the enhanced control they have over receipts with a complete rewrite of the facility to give extraordinary customisation power to the retailers.

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Sunday retail business management advice: 16 ways retailers can reduce employee theft

  1. For everyday items, items most people will use or could convert to cash, use stock control. Enter new stock as it comes in, scan all sales and only reorder based on what you software says. Every month do a stock take. Take cigarettes – Tobacco stock discrepancies are an indicator of theft. Had one newsagent been doing this they would have caught their $250 a day employee theft months earlier.
  2. Scan everything you sell. Do not use department keys as this makes it easier for employees to steal since they know there is no trackback to stock on hand. Using department keys is an invitation to steal.
  3. Do your end of shift through your software and have a zero-tolerance policy on being over or under. Reconcile banking to your computer software end of shift. One newsagency where this was not done was being skimmed regularly for $200 a day.
  4. Do spot cash balancing. Unexpected checks can uncover surprises. One newsagent needing to do a banking during the day uncovered a $350 discrepancy that lead to discovery of systematic theft.
  5. Change your roster. Sometimes people work together to steal. One newsagent found a family friend senior and their teenage daughter stealing consistently.
  6. Check your Audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Good software tracks cancelled sales and what was in them. This can be matched with video footage.
  7. Check GP by department. If GP is falling outside what you expect, research it further.
  8. Setup a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. See the last page of this advice.
  9. Keep the counter clean. A better organised counter reduces the opportunity for theft as it makes detection easier.
  10. Have a no employee bags at the counter policy. This makes it harder for them to hide your cash.
  11. Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
  12. Beware of calculators with memories at the counter. One newsagency employee used the memory function to track how much cash had to be stolen prior to balancing for the day – cash from sales not rung up.
  13. Do not let employees sell to themselves. If they want to purchase something make them purchase it from the other side of the counter.
  14. Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high.
  15. Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.
  16. Do not take cash out for your own use in front of employees. If they see you take cash for a coffee or lunch some will see this as an invitation.
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POS software for jewellers helps jewellers sell more product

necklaceThe latest POS software for jewellers from Tower Systems has new facilities to help jewellers and their employees to more successfully sell product.

By enabling transactions on the shop floor, there is no need to pull shoppers to a counter. These new facilities make it easier to transact with the customer where there are in-store, thereby enhancing the shopping experience.

Jewellers are loving the enhancements.

These portable facilities coupled with customer service tools, loyalty services and product care information served on receipts enable small and independent jewellery businesses to offer more unique, tailored and memorable shopping experiences.

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POS software helps retailers engage shoppers in competitions

hmkbbqThanks to receipt options and other facilities in our POS software, retailers can help drive shopper engagement in competitions – such as the Hallmark cards competition offering the opportunity to win a $500 BBQ in participating stores that’s running at the moment.

Retailers can promote competitions like this on their receipts. They can also promote it on customer displays. This type of promotion is free. It is excellent use of existing retail management infrastructure – manages by our POS software as directed by our retailers.

Connecting shoppers on receipts and at other touch points with in-store promotions such as the BBQ prize adds value to the in-store promotion and drives the likelihood of shopper engagement in the promotion.

Smart use of our smart POS software drives better outcomes for our retail partners.  Our help desk enjoys helping retailers to leverage these opportunities.

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New retailer loyalty advice now available

rewardsvoucherWe have published new advice on our knowledge base on how to use discount vouchers to drive shopper engagement in your retail business. This advice is from a business management perspective – beyond the usual  advice you might see from a POS software company.

We have developed the advice from our experience using the discount vouchers in our own retail business.

This latest advice will help more retailers make more money. We like that.

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Helping small business retailers save time on POS software data backups

kb-backupOur rich content POS software knowledge base is full of advice and assistance for retailers using our Point of Sale software on how to do safe and fast backups of business data. This advice includes information on off site backups for speed and security in any size and scale of business.

The image shows some of the backup specific content on our knowledge base that can be searched by our customers. This rich resource is in addition to live help desk support available to our users as well.

Offering access to a range of backup options including cloud based services retailers partnering with us have choice available to them.

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