All software has bugs. The challenges are finding them and fixing them.
Any POS software company that says their POS software is bug free is either lying, delusional or not in high demand.
Here at Tower Systems our approach to software bugs is structured and professional.
All the way through our structured process our customers are kept in the loop and up to date with our progress on resolving issues for them.
Software bugs are not the problem. How software companies deal with them is. We are confident here at Tower Systems in our processes and in the transparency we provide to our customers.
Many web developers develop websites based in their capabilities and not so much on the requirements of the client.
We think it is important to start with your requirements. We have developed a questionnaire for retailers, to help them clarify what they want and need in their businesses.
Before we get to questions though, we offer background information.
Every website has a costs associated with it. These depend on what is needed, what the business is prepared to pay for.
Please note that the actual costs will vary based on your specific needs. A business website is not an off the shelf product. It is something finely tailored to the needs of the business it represents.
The Tower Systems approach is to consult thoroughly. This information is then considered when developing a proposal for a website.
All development is done in Australia, by Australian skilled web developers, who understand Australian business and who can link the website to the Tower Systems POS software.
We have seen many websites botched by offshore development. It is true, you get what you pay for. Cutting corners, saving money, by going offshore, can result in a poor solution that is actually not cost effective for the business.
With success on the board, we are able to deliver a good solution to small business retailers. This can be a fresh site or a site refreshed from the existing. We are flexible depending on the needs of the business.
Bringing together POS software and smart web development creates a beautiful and integrated solution for small business retailers.
The syncing of stock on hand data between physical shops and websites is key to successful online selling.
Given that the most significant use of websites is to see what stock its available in-store, accurate stock on hand data is a core factor in driving online sales.
Retailers using our Tower Systems POS software and one of our various webstore link facilities can determine the best timing for data synch between the physical and online store. The frequency of any such synch is determined by the type of products being sold.
We have customers who prefer to synch every five minutes through to customers who synch daily, and all manner in between.
We work with our customers to understand product sale frequency and then provide advice based on this and our own experience working with many successful POS software / webstore integrations across a range of retail channels.
The way we do the synch is fast and accurate, of little drain on the retail business and the internet connection.
Given our experience in this space and the value of experience in many different businesses, we are not get four of such synching. Our approach is best-practice, fast, accurate and loved by shoppers and retailers.
Getting this synching process is right for small business retailers who want to sell with confidence online. Shoppers who purchase online only to be told sorry that item is out of stock get frustrated as they bought wanting the product.l The requirement for accurate stock on hand data on websites is critical.
A good website will not only show products that are currently available, they will go further and show the actual quantity on hand of every item. While this can benefit a competitor targeting a business, in most cases the customers love it and gain confidence in a business as a result of this.
As POS software developers and website developers Tower Systems is skilled on both sides of the tech solution. We are able to demonstrate local retail business connected POS software that is discovering new shoppers for local businesses. The win is valuable, bankable. It all starts with a fast and accurate synch between the POS software and the website.
Tower Systems offers retailers considering POS software a personal visit to assess the needs of the business, to understand if our software is right for the business.
Doing this on the phone may not be ideal. Doing it by email is nonsense.
As a company dedicated to personal in-store service, we start the relationship off right with a personal visit to see iff we are right for you. This visit is often the beginning of a long and personal relationship;ationshiup with our customers.
Retail is personal. So is POS software for local retail businesses.
Get your needs right and match these with then right software and you are better positioned to achieve great outcomes for the business.
Here at Tower Systems we are committed to personal service.
Thanks to separate, best-practice, integrations, Tower Systems is offers flexibility to our customers running websites in Shopify, Magento and WooCommerce.
‘These integrations are in addition to a generic webstore integration platform that can be used for many different webstore and website platforms.
This maximum flexibility approach helps small business retailers chose the web platform they prefer and thereby connect it to the POS software they love.
Through the Tower Systems POS software webstore integrations, our customers can easily share inventory data including descriptions, images and live stock on hand, ensuring that customers can easily shop online and in-store when they want.
The click and collect facilities are popular as are the online LayBy facilities.
Having a separate web development team in house along with a POS software development team in house, we are able to serve both needs separately and together through comprehensive and integrated work in our development processes.
We believe in small business and that small business retailers can compete online with big business. All of our web development work seeks to provide small business retailers with smart engaging and commercially valuable web presences through which our small business customers can compete.
The latest release of our POS software, released a few weeks ago, offers valuable tools that our customers can further leverage in this online space.
In our weekly customer support email to our small business POS software users we include everyday business management advice.
We are grateful for customer feedback on the practical tips we provide and for suggestions on new topics se can cover.
Here is recent advice we shared with our customers on quitting dead stock.
If you want to quit stock, quit it, quickly. Quickly means different things to different people. We think it means 7 days … gone and out of the shop in 7 days from when you decide to quit the products.
The easiest way to quit stock is for your shoppers to understand the deal. Understanding the deal starts with how you brand the sale.
A sign with SALE on it could mean anything. We suggest you NOT use this.
A sign with, say, 50% off could be confusing as they don’t know the starting price and some may not understand percentages.
A Sign with HALF PRICE is more easily understood but they still do not know the starting price.
If you really want to quit stock, we suggest you have tables or dump bins at price points: $1, $2, $5 – or that ever is appropriate to you.
We have tested this. We have tried $9.99 priced an item at 50% off, half price and $5.00. The $5.00 pricing worked the best, by far.
This is our recommendation on quickly quitting stock: get the price messaging right.
If your price messaging is hard to understand or if there are too many different price messages you could be creating a barrier and this could stop you achieving the sales outcome you want.
Also: display the product for a sale. i.e. not pretty. Reorganise it daily. Keep it separate to the premium merchandise.
This advice in another example of how Tower Systems helps small business retailers beyond our POS software and the support you may expect from a company like us.
We love helping small business retailers save time, make money and enjoy their businesses more. These are core goals of our Australian POS software business. They reflect what we call the Tower AdvantageTM.
Where are you based?
Our head office in in hawthorn, Victoria – 3A Lynch Street. We’d love you to visit! We also have offices interstate.
Who owns Tower Systems?
Mark Fetcher. Ph: 0418 321 338 or email: firstname.lastname@example.org.
How many customers do you have?
More than 3,500.
Do you sell to big business?
Why do you only sell to small business retailers?
There is a difference between the needs of small business owners and big business owners. We prefer to have manny customers than a few big customers. We understand small business retail and we love helping small retail businesses flourish.
How can I find out more about your software?
Contact one of our sales people and they will show you our software for your type of business. This demonstration can be online or in your business.
How often is your software updated?
Constantly. We usually release three major updates a year.
What is in the updates?
The majority of enhancements are determined by our customers through a transparent suggestion and voting process.
Do I have to pay for software updates?
Updates are included in our software support package.
How can I get support for the software?
You can call or email our help desk. Plus, our comprehensive knowledge base is available online 24/7. Plus we have a user Facebook group.
Do I have to buy hardware from you?
No. We have a hardware spec sheet that is freely available from our website.
Do I have to keep paying to access your software once I purchase it?
Is software support coverage mandatory?
How can I tell how busy the help desk is?
If you log into our website, the first screen you see shows the current call queue as well as how many calls we have handled so far today.
Can I rent your software?
Yes, for as long or as short as you want.
Can I lease the software?
Your software is more expensive than other software I am looking at – why?
It could be that the other software you are looking at is not as comprehensive as ours. It could also be you have not been informed of the total cost of ownership of the other software. We think our pricing is fair based on what we have invested in our software and the comprehensive services with which we back our software. We believe in the maxim – you get what you pay for.
How can I learn more about your software once I have it installed?
We run weekly online live training workshops. They are free. Supported customers can have as many telephone based one on one training sessions as they want. 24/7 you can access our knowledge base that includes training videos.
What does “off the shelf software” mean?
It means the software3 offered for purchase is sold as is at that point in time. Unless your contract states otherwise, no customisation is offered.
What if I want a facility that is not in your software?
If you already use our software, suggest it via our transparent Software Ideas facility. If you do not currently use our software, please outline your requirements to your sales person, preferably in writing.
Can I backup to the cloud?
Yes. We offer a safe and secure service for this.
Can I use the software for a pop-up shop or outpost?
Can you covert data from other software?
Usually we can. Let us see your data first before you provide a certain answer for you.
Do you sell through agents?
Brick-and-mortar stores are gradually becoming outdated means of product retailing.
Can you recall the last time you got in your car and physically drove to a store instead of easily clicking the checkout button online?
Making online sales has become a customer’s number one source of shopping these days. Stores are turning to the Internet to make the bulk of their sales, too.
The digital age is crushing retail giants across the country. Something needs to change so they can prosper like they once before.
The importance of web based POS (point of sale) software is on the rise in 2017. Retailers are at risk, and now more than ever you need to know the benefits of web based POS software.
Luckily we will go into detail about it in this post. Need help understanding the software? Our e-commerce workshop offers online workshops that can help you take your business to the next level.
First, let’s make sure you understand what exactly a POS system is. POS stands for “Point Of Sale”. It refers to the act of completing a transaction between a customer and a retailer. Whenever you make a sale in a store, there is a point of sale that is conducted.
Instead of going up to a cash register to make a physical payment, a web based POS eliminates that step. Or, as is the case with Tower, it integrated online and offline- in a physical store as well as online.
Large businesses and small businesses alike are investing in software which allows them to give their customers easy online power.
So, does your independent small business need to invest in POS software? Let us explain the top 6 benefits to web based POS:
A sales employee will know what types of products a specific customer wants to buy from the business via web based POS.
The sales associate can find what items the customer has liked before, and he or she can use this information to its full advantage. Understanding a customer’s unique preferences will drive more sales to the business. Our video on how to grow your sales includes information from some of our POS software experts at Tower Systems.
For example, say you own a few beauty stores. By simply using the right web based POS software you are able to look up a customer’s sales at any location in no time at all. A comprehensive customer list is created through the POS software.
Knowing this information speeds up the selling process so an employee can talk to a customer. By understanding what brands the customer already buys, the associate can help them find more products from the same brand that they are looking for.
Using point of sale software can virtually cut the need for any paperwork. Having access to your online business has never been simpler than with the integration of powerful this type of software. This software can keep track of all of your small business needs, from daily invoices to customer purchases.
Calculating sales from your independent small business can become a hard task for everyday business. Save both time and energy by investing in special POS software that can analyze your inventory and sales faster than you could on your own.
Digital copies of your accounting information will also help you keep track of your finances. Instead of logging daily totals on paper, you can store all of your data on your web based system.
You can also track information from different store locations by adding invoices from each place into one central location.
This process that online software has will reduce stress and encourage you to focus on other areas of your business, such as marketing.
POS software can know more about your business than you do in a matter of seconds. Gathering daily totals and figuring out what specific items sold on a particular day can be a task that the software is capable of completing.
You will also know when stock is running low, as this is another great function of having web based POS software installed.
This information is valuable to your small business so you know what to repurchase. Managing your sales trends can be beneficial so your loyal customers return again and again.
The POS software will also direct you on the right path to send in reorders for the highest selling products. Focusing your attention on the items that sell the most will boost sales and let you better understand how your company operates on a daily basis.
Who doesn’t want to sell what products sell versus which ones aren’t? You, the business owner, are now able to watch the process that it takes to track your account information.
What does having more real-time information mean for YOUR business?
A standard POS system will run you anywhere from $3,000 to $50,000 annually. Yes, this number appears large because you factor in licensing fees and updates that stores face on a regular basis.
I will detail how the benefits of using a web based POS outweigh the costs of a non web connected POS system:
Instead of making your employees track your daily sales totals, customers, and invoices by hand, you can put each of these tasks in your software.
Your data is backed up on a server that is secure and will not crash like regular computers can. Security is a top priority for all businesses alike, and we take that into consideration when thinking about the pros to a web based POS system.
Theft prevention is important to consider when you own a business. Thieves are unable to take your money if you store your information on the POS system because everything is secured online.
Having your information online is better than storing cash in a cash drawer.
With more customers comes more information that needs to be properly stored. Archive this information using the web based system that can hold a large capacity.
80% of small business owners use their mobile devices to update and manage their businesses on a daily basis. Phones are a business owner’s best means of communication, and 55% of SBOs use their phones to schedule appointments or talk to customers.
Owning a business is a 24/7 matter, and not utilizing your cell phone means shutting off your prime connection to your business. Having a web based POS system in place will connect you to your employees and customers.
You can even check in on your business from your home.
An on-the-go lifestyle is how most people live in 2017, and you can’t stay behind the fast moving times. You can also easily log into your account because it relies on an Internet connection to work.
As technology continues to expand, we at Tower Systems want to share our knowledge of web connected POS systems with you so you can grow your business the right way.
Running a successful business is now a daily task, so finding tools to improve your day to day life will ease your mind when it comes to making quick sales.
We offer you the best retail solutions for your independently owned and operated small business. Even though there are more to cover, these are the 6 best benefits to using an online POS system.
It’s important to know that understanding who your customer is can be simple with our web based technology.
Tower Systems has training programs that are built for even the most technology inept business owners.
You can easily learn how to run the POS software by participating in online group sessions that will train you to understand how the web based POS works.
Our specialty POS software will be the best addition to your business that you can buy to improve your small business sales. To learn more about our services, you can Contact Us for customer support.
If you need any help, we also have after hours support. Our e-mail is: email@example.com if you also need immediate action.
Let us help you become one of our 3,500+ independent business owners who run stores across Australia today.
We are thrilled with the feedback we are receiving for our latest POS software update. Here is one message we received this week.
We love the update. Thank you for acting on our suggestion. When I put it on Software Ideas and saw others voting it made me feel good, that other people using the software liked my suggestion. I love that you listen to us.
Software Ideas is a publicly accessible place where our customers can make suggestions for software enhancements and have others vote on these suggestions. This is an exclusive platform of which we are most proud.
We are thrilled to welcome more websites that are integrated with our small business POS software, offering real-time stock on hand data.
Each new site we bring on enhances the portfolio and further demonstrates our capabilities of linking online and offline retail and bringing to life facilities small business retailers look to offer from their websites:
Mastering these and other facilities for single store and multi store situations is a powerful solution. Doing it also for multiple businesses to one site is stunning.
This is all part of the Tower Systems web development / POS software integrated solutions package. It is another Tower AdvantageTM.
Note, all our web development is done using e-commerce platforms that are widely used. Indeed, the three we use account for three quarters of retail e-commerce sites in the world.
We love Magento and happily use it ourselves to help our small business retailers to drive excellent outcomes. Choosing an unknown website platform is a massive mistake in our opinion.
Here is why we love Magento:
Magento is one of the world’s most popular e-commerce or webstore platforms. Being built on open source technology provides a flexible shopping cart system, giving you control over the look, feel, content and functionality of your online store. Magento offers powerful marketing, search engine optimization, and catalog-management tools. Find out about Magento at www.magento.com.
Using the Tower Systems POS software / Magento link is a dream. It is easy.
The link works by using the Magento API allowing the TALink platform to connect to Magento and synchronising on a periodic interval or request basis.
The Tower Systems Retailer software becomes your master stock database. You flag what stock items you want to appear on your web store. Descriptions and extended descriptions are added as your product names and descriptions in Magento.
Department and Categories
Your Retailer Departments and Categories become Categories and Sub-Categories in Magento. If you choose to link these, your existing structure will be mirrored and managed in Magento automatically. If, however, you decide not link your Department and Categories in Magento, you can allocate Categories manually to products once they are added.
Prices and Quantity On Hand
You have control over your webstore pricing from within the Retailer Stock Screen. Bulk updates of the webstore price can be performed in Stock Manager. Once new prices are set, your web store is updated automatically.
Quantity of hand is also managed automatically, when your sell or arrive an item into stock these adjustments are sent directly to Magento. If the quantity on hand of an items drops to 0, the item is marked as out of stock in Magento.
Customers that purchase off your webstore are added as customers in your Retailer database, allowing you to track what they buy and market to them if you desire. Existing customers with an email address will also be added to your web store to facilitate easy sales.
These are downloaded on a periodic basis and imported into Retailer. These are imported into our Customer Invoice Maintenance facility allowing you to place orders and print invoices. Once sales are imported it reduces your quantity on hand so you maintain accurate stock control. Sales can be allocated to a specific location or merged added to you main sales data, giving you excellent control over how you report on your webstore sales.
When a small business retailer or staff member calls the Tower Systems POS software help desk they get to talk with a human. There is no automated phone system.
The human they talk with engages in a conversation. There is no script for them to follow.
They listen to you. There is no set of hoops to jump through as they navigate a computer system that controls the call.
The Tower Systems help desk is a personal service help desk. It offers personal service to small business retailers using the Tower Systems POS software.
The approach by Tower Systems is considerable in the POS software space. The people answering the calls have personal experience using the software in retail. They have context. Their prime job is to listen to the customers and from listening to gain understanding. This is the start of every good support call.
The personal and human approach by Tower Systems is unique. It is another advantage offered by Tower Systems to small business retailers.
Since we are a POS software company that owns retail shops we have been personally and practically involved in retail today, behind the counter, using our software serving shoppers with last-minute Christmas purchases. This photo is from our shop at Knox City in Melbourne today before we opened for customers. Thankfully it is the only time of the day the shop was empty.
We are grateful for another busy day in retail and another day of retail experience that inform some choices we make in our software.
What is Shopify?
Shopify is one of the easiest ways to setup and run an ecommerce store. We think it provides you with the ideal place to create you first website and gain experience in the world of ecommerce. You have complete control over the look and feel of your online store and can instant access fantastic look themes to reflect the personality of your business. For more information visit www.shopify.com.au.
What is the Retailer to Shopify Link?
The Retailer to Shopify Link uses the Tower Advantage Link platform to allow retailers using the Tower Systems POS software – Retailer – to connect directly to your Shopify store. The Tower Advantage Link platform is a subscription-based service that acts as an intermediary between Retailer and the Shopify API.
How does the link work?
The link works by using the TALink platform platform to connect to the shopify API and synchronise your data.
Retailer is your master stock database. You flag what stock items you want to appear on your shopify store. Descriptions and extended descriptions are added as your titles and descriptions in Shopify. Newly flagged products are automatically added and if you edit items in Retailer you have field level control over how these are handled in Shopify.
Department and Categories
Your Retailer Departments and Categories become collections in Shopify. You can have a chose of either Department level collections or category level, but not both. If you choose to synchronise either a department or category, your existing structure will be mirrored and managed in Shopify automatically. If, however, you decide not link your Department and Categories in Shopify, you can allocate collections manually to products once they are added.
Shopify does not have a mechanism to manage classifications.
Prices and Quantity On Hand
You have control over your webstore pricing from within the Retailer Stock Screen. Bulk updates of the webstore prices can be performed in Stock Manager. Once new prices are set, your web store is updated automatically. Quantity on hand is also managed automatically, when your sell or arrive an item into stock these adjustments are sent directly to Shopify. If the quantity on hand of an items drops to 0, the item is marked as out of stock in Shopify.
The images you set against stock items in Retailer are automatically uploaded to your website. If images change, then old one is removed and the new one is added. You can upload as many images as you like per stock item.
Customers that purchase off your webstore are added as customers in your Retailer database, allowing you to track what they buy and market to them if you desire. Existing customers with an email address will also be added to your web store to facilitate easy sales if you choose.
Sales are downloaded on a periodic basis and imported into Retailer. They are imported into our Customer Invoice Maintenance facility allowing you to place orders and print invoices if needed. Once sales are imported it reduces your quantity on hand so you maintain accurate stock control. Sales can be allocated to a specific location or merged to you main sales data, giving you excellent control over how you report on your webstore sales.
I don’t have a website but want one. Can Tower help?
Yes! We can build and customize a basic Shopify website for you if you like. Please talk to your local sales representative for more information.
We love Shopify. It is a terrific starting point for any retailer looking to get started online. We are thrilled to be connected with Shopify.
Tower Systems has a structured process for bring retailers to its POS software from the MYOB retail Manager software.
We start by taking a close look at the business as not all retail businesses are right for our specialty POS software. If a business is a good fit, we next look at the business data to determine its health and usefulness.
Then, we develop a plan of how to switch the business from MYOB. If the retailer likes the plan then we are good to go and we set about converting the data, installing new software and backing this with personal face-to-face training in-store for all who will use the software.
With many MYOB Retail Manager conversions completed we are able to speak with certainty about the process and provide reference sites of businesses that have transitioned to Tower Systems.
Retail businesses need software appropriate to their business needs that is backed with professional and easily accesses support. Here at Tower Systems we take these commitments seriously.
We are grateful for the opportunities of helping small business retailers switch to Tower Systems.
From our smart POS software to our after-sales service we help in every way we can with help taking many different forms and occurring at many different times.
We take helping our small business retail customers seriously, as a whole of company service, core to our mission – a point of pride for us.
Help starts with making contact with us easy, certain and professional.
Every one of our customers has the usual contact points you would expect to find in a POS software company. Our customers also have the direct phone numbers and email addresses of our leadership team through to the owner of the company. This demonstrates a level of commitment that is best-practice in our view.
We are so certain of our software and our after sales service that we are proud to make accessing our leadership team easy.
This is another example of the Tower AdvantageTM.
Another thing to love about the Xerocon experience is the places for relaxation on the trade show floor.
There is something special and fun about talking business while playing on a swing or a seesaw.
The play spaces remind people that good software helps you save time that you can use for more fun times. That is what our POS software does and out integration with Xero does.
This continues to be a terrific trade show. We are loving connecting with accountants and bookkeepers.
Here is another video from our in-house production team. We like the video for its practical content for small business retailers and for the professionalism it reflects.
We produce new videos for our customers regularly, training videos on how to use our software, videos to help encourage confidence in our software and the difference it can make in a business.