We are welcoming another customer this week who is switching from another POS company because they were told, when they purchased the system several years ago, that there would never be a mandatory support fee.
Despite the promise, they have been hit with ever an increasing mandatory software support fee. This year, the fee approached $4,000.
The company has never responded to their complaint. It was only through a chance meeting with another business owner that they released they could switch software companies and not have a mandatory software support fee.
Tower Systems does not have a mandatory software support fee. Customers can continue to run the software if they are not covered by support. This has always been the case with us.
Any time a POS software sales rep makes a claim on which you rely, get it in writing on their letterhead with a person in authority signing. It is the only way.
While we are thrilled to welcome another customer, it is disappointing for them they have had such a bad experience.
