The new POS software help desk service that customers love

Late last year we launched a new free service for our customers that involves us doing some business performance analysis work for them through our POS software and delivering our assessment to them.

Our customers are loving this service. They love the insights, the fresh eyes view of their business performance, the respect we show for accurate business data and the deeper understanding they get from the work we are doing.

In each case the interaction is personal, specific to the business. We deliver valuable outcomes on which our customers can rely.

This new service was tested first, honed, buffed and then pitched, a couple of months ago. This week, we have reminded customers as we are keen to help as many customers as possible to get more from their investment with us.

This is a unique service that leverages our own retail knowledge and experiences. It enables us to deliver to our customers practical business outcome focussed data they can use to make better quality business decisions without having to harvest data themselves.

What we are doing is outside the usual scope for a POS software help desk. It is a point of difference delivered by Tower Systems.

Giving our customers insights is a terrific way to demonstrate real value from proper use of our software and engagement with the data analytics and reporting tools available through and allied to our software.

From unit count data to basket size, shopper visit efficiency gross profit and other data point analyses, we are delivering to small business retailers insights of genuine and understood value.

Privacy is respected through the process.  Educational opportunities are embraced where we see opportunities to help our customers nurture better business data for their own insights. We are thoughtful and careful in how we approach this, ensuring we are dealing with business owners.

Seeing a business make good business decisions based on their own business data is terrific and then seeing them nurture even more valuable business data in pursuit of growth is wonderful. that is what this free service from us guides for our small business retailer customers. It is a point of difference that is 100% is support of small business retail.

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