Beware the hype. For some companies, AI is a buzzword being pushed by marketing while for other companies it is functionality driven, from deep within their products. The same is true with Agentic AI.
If you’ve been following the latest tech news, you’ve likely heard the term “Agentic AI” thrown around. It’s a buzzword attracting millions in marketing spend from the world’s biggest tech companies. But for a local small business retailer, buzzwords don’t pay the rent. Practical tools do.
Here at Tower Systems, a POS software company focussed on local independent retailers, we believe the true value of AI isn’t in the hype; it’s in the hours saved, mistakes avoided, money making decisions made. We aren’t just talking about what AI might do in 2030. We are delivering Agentic AI and practical AI tools to independent retailers across Australia and New Zealand today.
What is Agentic AI? here’s a definition we like, Agentic AI takes autonomous, goal-oriented action. It eliminates the multiple human steps usually required to achieve an outcome.
The best example of this is our new Auto Order facility. Previously, keeping your shelves stocked involved running a report, analysing the data, identifying suppliers, creating orders, and then manually sending them. It was a time-consuming process often prone to human error or delay.
With our Agentic AI approach, you can now set a “forecast order” rule, for instance, instructing the system to always maintain three weeks’ worth of stock based on the last 12 weeks of sales data. You set it and forget it. The system automatically generates the orders in the background and notifies you when they are ready. You just review and click send. This doesn’t just save hours of admin; it ensures your top-selling items, which are often out of stock 20-25% of the time in typical retail settings—stay on the shelves, driving revenue growth.
Practical tools for the daily grind. Beyond autonomous ordering, our POS software is packed with AI tools designed to handle the heavy lifting of retail administration:
AI invoice import: This is a game-changer for inventory management. You can feed a PDF invoice from anysupplier into the system. The AI analyses the document, extracts stock codes, costs, and quantities, and maps them to your inventory. It even highlights new items versus existing stock. What used to take hours of manual data entry now takes minutes.
Smart product descriptions: struggling to write engaging copy for your website? Our integration allows you to generate professional, SEO-friendly product descriptions and blog posts directly from your stock screen. You can even remove image backgrounds instantly for a cleaner web store look.
Competitor price checking: In a competitive market, knowledge is power. Our tools can compare your pricing against specific local competitors (like that bookshop down the road) to give you guidance on whether your pricing is standard, promotional, or premium.
From reporting to insights. The traditional “end of day report”, a dense wall of numbers, is obsolete. Retailers are busy; they don’t have time to decipher spreadsheets. Our software does that for you.
In our Tower software we offer an AI-driven End of Shift analysis. Instead of raw figures, the system provides a written summary of the day: sales trends, staff performance, and even how the weather might have impacted foot traffic. Looking ahead, we are working on natural language reporting, where you will be able to simply ask your software, “What is my best selling item from Hunter Leisure?” and get an immediate, plain-English answer.
We eat our own dog food (sort of). This isn’t just software theory. Mark Fletcher, the founder of Tower Systems, owns and runs a local shop in Malvern, Victoria. He’s owned and run local retail; for 30+ years. Every tool we build is tested and used in a real-world retail environment, an alpha test, prior to being tested by our wonderful beta community. We know these tools work because our early-adopters rely on them to compete against the big box stores and online giants.
The big end of town, retailers like Coles supermarkets, are rolling out enterprise-level AI. We are passionate about ensuring independent small business retailers have access to the same firepower.
If you are ready to stop typing in invoices manually and start letting the software do the work for you, let’s have a chat. The future of retail isn’t coming; it’s already here in your Point of Sale software.
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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers specialty retail business software made for local small business retailers. To see if we might help you…, request a free, no-obligation demo today.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.
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