Mark Fletcher is the owner of Tower Systems. His mobile phone number is 0418 321 338. His email address is firstname.lastname@example.org. This information is on our website and almost every piece of company literature from our weekly customer email to our print newsletter to marketing literature.
It is rare for a POS software company Managing Director to be so accessible to customers and prospective customers.
We think such accessibility is important as it speaks to trust in the company, its products and its customer service. It shows the Managing Director as having such faith in the business that they are happy for people to know how to reach them directly.
To small business POS software businesses that do not publish this information, that do not make it readily available, we would say what are you afraid of? Why not let people get straight to the top?
A common contact with Mark is from customers who ring or email to say they are happy with an enhancement in the software or to compliment a team member for a service they have provided. Being accessible for this type of contact is as important as being accessible for people who would like to complain about a poor service experience.
Tower Systems is a business about people, small business people. Personal service matters in small business retail as much as it matters in a small business POS software company. It matters a lot. Therefore, we trust the process and gladly share the direct contact details of our Managing Director.
Mark’s background is diverse, meaning he can speak to a range of topics from retail strategy to retail business management to software design to actual use of our POS software. Most weeks he has time behind the counter in one or more of the retail businesses owned by Tower where he gets hands on with the software and with in-store customers. This personal engagement with the software in a regular basis provides personal experiences that not only inform the direction of the software, they also inform the services provided by the company and provide context for some direct contact with customers.