Bike shop software best for independent bike shops

More than 200 bike retail businesses use the specialist bike shop software from Australian POS software co. Tower Systems. This makes the Tower Bike Shop Software the most widely used software in this specialist retail channel.

Just as someone buying a bike is best to turn to an expert, so to should a bike shop owner looking for bike shop software turn to an expert.

The best way to assess a bike shop software package is during a demonstration live for your business, based on your specific needs. It is this in-store presentation and after-purchase training that bike shop owners and employees love about Tower Systems.

To consider the Tower Bike Shop Software for your business, call one of our account managers and they will arrange a personal face-to-face demonstration where you can have your questions answered and where you can see the software for yourself in your own situation.

Bike retailers love the Tower Bike Shop Software for many reasons:

  1. It is software designed specifically for bike retailers.
  2. Includes bike workshop management facilities.
  3. Excellent shopper loyalty facilities with four different loyalty approaches available.
  4. Regularly updated software. You choose when you update – to suit your business.
  5. Software enhancements based on bike shop user suggestions.
  6. Live in-store face-to-face training.
  7. More than 130 training videos for refresher training.
  8. Live help desk support where you talk to a human on the phone. No faceless email type support here.
  9. Electronic invoice and stock file connections with bike shop suppliers.
  10. Free weekly online user workshops for bike shop owners and staff offering group training and networking opportunities.
  11. Large user community. More users = more value for you.
  12. Australian made.

No matter what size your bike shop, this software is certain to be ideal given that it’s already in use in large and small bike retail businesses.

Our latest release of our bike shop software is this week, February 2018. It is wonderful fresh software packed with benefits bike retailers will love.

Any of our specialist Bike Shop Software account managers at Tower Systems can connect you with a user near you who can share their experiences.

Read more at www.towersystems.com.au.

Small business retailers love discount vouchers

Tower Systems has been a champion of discount vouchers for years. From launch to regular innovation, the benefits delivered have been valuable for small business retailers.

Through our work with the newsXpress gift, toy and newsagency marketing group we have produced channel-speficvi training. Here is a new video we shot last week outlining the benefits of discount vouchers from a business owner perspective. We share it here today to shine a light on the business support and management resources we produce for customers.

Previewing 2018 at our small business POS software co

We appreciate the feedback from our POS software user customers about the preview we provided to the year in this video we shot in house. In addition to introducing some tech innovation coming early this year, the video  also reflects our human and personal approach to software development, it underscores that we stand behind what we sell.

Small business retail advice: how to cut shopper theft

Here are seven steps we suggest to cut the cost of shopper theft in your retail business. While there are other steps you could take, these seven are most valuable from our years of working with retailers.

  1. Look at people as they enter. Make sure they see you see them. Eye contact is key. Ideally, say hello to them. The more they think you have seen them the better.
  2. Have a screen near the entrance / exit so people can see that you filming them with your security cameras. The more people think they will be caught they less likely they are to steal.
  3. Work on the shop floor. This puts you or your employees among shoppers and heightens the chance of detection of theft.
  4. Walk the floor. Every so often, do a circuit. Be present. Talk to people.
  5. During peak shopping periods, station someone outside the business looking. Ensure they are trained on appropriate action should they see misbehavior.
  6. Bring in a security guard on a casual basis during your most busy periods.
  7. Have a no receipt no exchange or refund policy.
  8. Use your POS software. Spot stock take. Understand the cost off theft. In our experience the evidence is that items being stolen are bot those you think are being stolen. Data is key here. hence our advice to use your POS software.
  9. Act on the evidence.
  10. Ensure all who work in the business are in on this project.

The more likely people are to be caught the less likely you are to experience shopper theft.

Tower Systems has many years of experience in helping independent small business retailers mitigate em ploy theft and shopper theft. We leverage this experience for our customers through excellent POS software, free training, group training workshops, data analysis and expert witness support for authorities in specific cases.

Our advice to retailers is that you can cut the cost of theft if you manage your business to achieve this goal. Sadly, too many small business retailers do not do this because they do not see theft until it is too late. We say be on the front foot, manage to cut theft even when you cannot see it.

How to choose the best POS software for your retail business

Choosing POS software for a retail business is a daunting task. The software companies usually make it difficult to compare.

Tower Systems is a software company. Our goal is to make it easier for you.

We don’t want you to choose our software if our software is not the right fit for your business.

This is why our first advice is to make this decision about the software first. Make sure that you compare what each software package does. However, before you do this, ensure you know what you want out of software for your business and the amount you are prepared to pay for what you want.

Knowing what you want is as important as is knowing what you are prepared to ay for what you want.

The reality is there are cheap POS programs out there. You get what you pay for, every time. The cheapest product is the cheapest because they have either not invested as much in the development of the software or because they do not back the software with the same level of service.

Yes, you get what you pay for. This is why you haver to be realistic about the amount you are prepared to invest.

In considering software, start with the functionality. Look at each software package. Compare how it works against what you want from software you purchase.

Once you have a list of software packages that do what you want, dive deep into support coverage. Look carefully at how support is delivered, how you can access this, the training opportunities and how your business can be helped with the training and support.

If you are not sure what to look for in support, consider this wish list:

  1. Easy access on the phone, through human to human conversation.
  2. Locally based. i.e. not offshore where people don’t understand your business.
  3. Help beyond the software. Is there an accountant you can talk to or a retail business specialist.
  4. Regular free group training.
  5. Easily accessible personal one on one training.
  6. Regular updates but with you controlling when to install these rather than having them forced on you.
  7. An escalation process if you are not happy.
  8. The contact details for the owner of the business.

Ultimately, only you can know the best POS software for your type of business and your business. The value of the decision  you make will reflect the approach yo7u took in making the decision. The old maxim of measure many times and cut once is true here.

Xero POS software interface helps small business make more money

Small business retailers are in business to make money for it is money that feeds the family, allows the business to support the local community and adds to the value of the business when it is time to sell.

It stands to reason that small business retailers want to take steps appropriate to the business making more money.

This is where the Xero POS software link from Tower Systems helps. It helps small businesses make more money. By money, we mean bottom line profit.

How we do this is through wonderful software that provides a seamless, safe and structured flow of data between the in-store POS software and Xero and through training and advice on what a small business retailer can leverage from the data that flows through the link.

Tower Systems is not your average software company. We are retailers too. We use this software, including the POS software Xero link, ourselves, in our won retail businesses. We can speak from experience when we help. We can guide in a way that a usually POS software company cannot.

We help small business retailers make more money through:

  1. Lower operating costs, especially lower bookkeeping and accounting costs.
  2. Less mistakes. Mistakes are expensive for businesses.
  3. Better quality business decisions. Thanks to easy access to more up0 to date data.
  4. Less theft. With less human intervention in data there is less opportunity for employee theft.
  5. Greater confidence. Confidence comes from having easier access to accurate data sooner. While this sounds like a marketing pitch line, it is a fact. The flow of data from there POS to Xero means you can access business decision making data days and weeks ahead of when you might have with other processes in place. This boosts your confidence.

Tower Systems provides business management advice to back its software. This can see small business retailers gain more from a Tower relationship than they might have through a relationship with another POS company. We have accounting skills, at CPA level, in-house. This enables us to provide advice and guidance beyond that is unusual for a POS software company. We call this the Tower Advantage.

Welcoming new POS software customers to Tower Systems

We are thrilled to welcome new customers using our small business POS software. We have a welcome page on our website, which is part of our structured approach to welcoming new customers.

The welcome is sincere and personal:

Welcome to Tower Systems. This page welcomes new customers to our business, small business retailers switching to our POS software.

Thank you for your business, for your faith in our software and our services. We appreciate it.

Our goal is to help you make your business more valuable and more enjoyable through your use of our POS software.

Here in our website you have access to a knowledge base, available 24/7, which contains excellent advice and articles about how to use the software. It is like a live and evolving user manual – but searchable. Log into the customer side of the site and you can immediately access the knowledge base.

Our help desk is based in Melbourne Victoria. There we have a team of skilled IT professionals, with good retail experience, available to help with your queries. You can contact them through our national help line – 03 9524 8000 – of through your local Tower office number or by email: support@towersystems.com.au

We release software updates every few months. We announce by email when these are available. You choose when you wish to install each update. This gives you control.

If you have suggestions on changes you would like to see in our software, please use our Software Ideas page on this website. Through here other customers using our software can vote on your idea.

Every week we will send you a customer email with tips, ideas and inspirations. This is another touch point designed to help you get more from the relationship.

As a customer, you have access to free training. To schedule free one on one training, please email bookings@towersystems.com.au.

Welcome as a new customer of Tower Systems. Our motto is we’re here to help. Please, let us know how we can help your business.

Thank you for reading.

Mark Fletcher
Managing Director
0418 321 338

There is also a video welcoming our new customers:

Small business retail management tip: embrace the opportunity of hiring older employees

Older employees can being terrific value to a retail business that is keen bring change to the business. Young employees cost less and this is a common appeal among retail business owners.

An older employee could bring more value to the business, they could leverage a better return on labour investment for the business. Here are other benefits that can be available depending on the background, skill set and work interest of the older employee:

  1. Maturity. An older employee understand work.
  2. Appreciation. If they have been to of work for a while they are more likely to appreciate then job and could therefore invest more in it.
  3. Experience. An older employee could have experience in a field from which the business can benefit. I am not thin king here about retail experience. rather, they may have business management skills, special interests or experience that you can leverage as you change the business.
  4. Flexibility. With less focus on establishing themselves and a social life they cold be more available and this could help the roster.
  5. Communication. An older employee is more likely to be better with oral communication given they has less tech when they were younger. While this is a rash generalisation, I’d back it to be likely.

When you are looking to fill a vacancy or a new role in the business, consider older person for these and other reasons you can think of. The could bring to the business skills and interest the you can leverage more valuably than the skills and interest of a younger lower cost employee.

Of course, the value of any employee depends on your hiring, training, management and motivation of them.

The post of this post is to suggest that next time you hire you think about an older employee.

Note: The federal government jobactive restart program can help Australian businesses that hire older employees financially:

Restart is a financial incentive of up to $10,000 (GST inclusive) to encourage businesses to hire and retain mature age employees who are 50 years of age and over.

Older employees can bring new insights and energy to a business. The right hire could be just want the business needs to explore new traffic opportunities.

Xero POS software link helps small business retailers compete with big business

It can be tough for a small business to compete with big business. Those who do so successfully have access to excellent quality up to date business data. They leverage this to fuel quality business decisions.

The best business data is that which flows immediately between POS software and accounting software. Tower Systems provides to small business retailers a beautiful, easy to setup and easy to use link between its POS software and the cloud based Xero accounting solution.

The Tower Systems Xero POS software link is ideal for small business independent retailers. It helps small business retailers compete through:

  1. Timely access to accurate business data.
  2. Data that is operational and financial.
  3. Data that is not manipulated.
  4. Data you can trust.
  5. Data that flows from the shop floor to the accounting function without impediment.

The most effective ways small business retailers can compete with big businesses and online is through efficient operation, accurate data and customer service touch-points that add appreciated value.

Tower Systems only sells its POS software to small business retailers.

We believe in small businesses, their importance to local communities and their broader economic value.

Through our software, our personal in-store training, 24/7 human and locally based help desk service, regional user meetings, weekly online workshops and other touch-points we help small business retailers beyond what is usual for POS software companies.

Our company motto is we’re here to help. We take this seriously. Everyday, out motto challenges us to help our customers in ways they do not expect, ways beyond the software itself.

Founded in 1981, Tower Systems has evolved as technology has evolved. The software we sell today is generations away from where we started. We are proud to have served some of our customers for decades.

More than 3,500 specialty small business retailers in Australia and New Zealand use our specialty POS software.

To us, a specialty retailer is one that offers services unique to the channel, services that define the business.  We embed in our software for each retail channel facilities that serve needs unique to that channel. We take pride in doing this and enhancing these channel-specific facilities as the needs evolve.

Xero POS software interface helps small business retailers cut mistakes

Mistakes can be expensive in small business retail, especially mistakes made in accounting.

The Tower Systems POS software Xero link helps small business retailers cut mistakes. The link eliminates tasks by automating the flow of data from the POS software where data is received into the business in the form of invoices for inventory, returns notes for products going back to suppliers. sales data, LayBy data and plenty more.

Capturing this data at the source, at the point of sale, and flowing the data without additional human intervention to Xero, to the right part of Xero, eliminates time, cuts mistakes and provides small business retailers with more control.

Every error made in accounting has a cost. In fact, there can be multiple costs – labour and financial. This is why it is better to get it right the first time.

The Xero integration designed by Tower Systems, working with the folks at Xero, makes it easy for small business retailers to cut accounting paperwork and thereby tap into time and money saving benefits.

We use our Xero integrated POS software ourselves. This enables us to provide practical advice on how to benefit the most from Xero and our POS software working together.

Our customers have access to our in-house CPA, to provide a professional accounting perspective on the link and how to get the most from it.

Setting up the Xero link is easy. You map the data flow from invoice entry through to the chart of accounts managed by Xero. Once this is done, supplier invoices, sales, credits, LayBys and other everyday business transactions flow from the POS software to Xero.

This makes business accounting easier, more certain, less expensive and more useful to the business.

By cutting mistakes we help bring certainty to business reporting and management. This posts confidence.

Tower Systems is keen to help small business retailers cut mistakes. We know the more we can do this the more our customers will appreciate the practical benefits a relationship between our businesses can deliver. With our software support being optional we know that our customers can switch any time. The best way for us to keep them is for us to deliver practical benefits at each touch point.

Xero POS software interface from Tower Systems helps small business retailers cut costs

Managing operating costs is a key goal for small business retailers in this world of greater competition.

The Tower Systems POS software Xero link helps small business retailers cut costs. It does this in a range of practical ways that small business retailers can leverage without having to spend more money on software or professional services.

Thanks to the Xero POS software link retailers are able to eliminate bookkeeping work and have accounting data flow through accurately from the POS software where data originates to Xero where it is accessed for key business accounting functions.

Developed with careful oversight of CPA qualified accounting experience as well as current small business management accounting experience plus insights from experienced bookkeepers, this link is a true cost saver because of the accounting steps it eliminates and the mistakes it avoids. Both of these have costs to any small business. Eliminating them is a bottom line cost benefit for any business.

Setting up the Xero link is easy. You map the data flow from invoice entry through to the chart of accounts managed by Xero. Once this is done, supplier invoices, sales, credits, LayBys and other everyday business transactions flow from the POS software to Xero.

This makes business accounting easier, more certain, less expensive and more useful to the business.

Your BAS is easier. Your P&L and Balance Sheet are more up to date. This is a big win for any small business retailer.

Tower Systems uses the Xero POS software link itself for retail businesses it owns in the gift and homewares spaces. By using our software, especially the Xero link we are able to draw on broad practical experience when providing advice to our retail business owner customers. It means that our help desk advice is based on us walking in your shores more than is usual for a POS software company.

Tower Systems is keen to help small business retailers cut costs. We know the more we can do this the more our customers will appreciate the practical benefits a relationship between our businesses can deliver. With our software support being optional we know that our customers can switch any time. The best way for us to keep them is for us to deliver practical benefits at each touch point.

Welcome new customers

Reflecting on 2017, as the year draws to a close, we are grateful for all the new customers who joined us this year.

We are grateful to those installing our software as first time computer users in their businesses.

We are also grateful to those who switched to our software from other POS software – there has been plenty of this in 2017.

To help new customers settle in with our software and our customer support we have a structured welcome process, with assistance provided outside the usual help desk – until new customers reel well settled in their use of our software.

We understand the challenges small business retailers face and do all things possible to ensure their settling in with our POS software is gentle and useful.

Helping small business retailers reduce the impact of employee theft

For many, years Tower Systems has offered small business retailers access to professional help in detecting, reducing and prosecuting employee theft. In our small business POS software we have excellent services that support this.

In our management team we have skilled professionals who have helped police, prosecutors, insurers and others in situations of employee theft. Our approach is evidence based, professional, discrete and thorough.

Our theft mitigation and theft management services are handled at the leadership team level of the Tower Systems business as this is where the experience lies through helping retail businesses in a variety of retail sectors.

In our decades of experience, it is essential the business draw a line in the sand on the issue of employee theft. This is best done by the establishment of a theft policy. This is best done as a document that employees sign. We provide our customers with a template theft policy. We share this here today for anyone to see and consider for their business.

THEFT POLICY

  1. Theft, any theft, is a crime against this business, its owners, employees and others who rely on us for their income.
  2. If you discover any evidence or have any suspicion of theft, please report it to the business owner or most senior manager possible immediately. Doing so could save a considerable cost to the business.
  3. We have a zero tolerance policy on theft. All claims will be reported to law enforcement authorities for their investigation.
  4. From time to time we have the business under surveillance in an effort to reduce theft. This may mean that you are photographed or recorded in some other way. By working here you accept this as a condition of employment.
  5. New employees may be asked to provide permission for a police check prior to commencement of employment. Undertaking the police check will be at our discretion.
  6. Cash is never to be left unattended outside the cash drawer or a safe within the business.
  7. Credit and banking card payments are not to be accepted unless the physical card is presented and all required processes are followed for processing these.
  8. Employees caught stealing with irrefutable evidence face immediate dismissal to the extent permitted by local labour laws.
  9. Employees are not permitted to remove inventory, including unsold, topped, magazines, unsold cards or damaged stock from the store without permission.
  10. Employees are not permitted to provide a refund to a customer without appropriate management permission.
  11. Employees are not permitted to complete sales to themselves, family members or friends.
  12. Every dollar stolen from the business by customers and or employees can cost us up to four dollars to recover. This is why vigilance on theft is mission critical for our retail store.

PLEASE SIGN AND DATE YOUR ACKNOWLEDGEMENT:

Small business retailers love free one-on-one POS software training

Small business retailers who use the Tower Systems POS software have access to unlimited free one-on-one training.

The free training is scheduled at a time to suit and to cover areas of the software requested by the customer.

We have some customers who use the free training to top up their knowledge, others use it to train new staff members while others use it to be surprised at what they don’t know about the POS software. We even have some who take up the opportunity to have us review their business and provide strategic management advice on what we can see in their business data.

Delivered by one of our customer service experts, the training is tailored to each retail situation, to ensure it is useful to the person for whom the training is being provided.

Booked through our head office and managed in a structured way, this free training service provided was unique when first launched, it put us in a leadership position. Today, we maintain that leadership through the scope, professionalism and practical help provided through the training.

Here at Tower Systems our motor is we’re here to help. This free training service is another way we live the motto every day.

POS software Shopify link helps small business retailers enjoy Christmas

Small business retailers using the Tower Systems POS software Shopify link are reporting terrific engagement with shoppers they may not have otherwise found.

Thanks to a direct link between the POS software and Shopify, retailers have one place for managing inventory that is in-store and online. This saves time, reduces mistakes unbend makes management of the online presence easier.

The Shopify link is one of three direct POS software / e-commerce platform links in the Tower software. These three are in addition to a weblink that helps the POS software connect to any website.

Through the Shopify link, data is transferred – inventory and sales – in a structured standard way required by Shopify and in line with the requirements of that business. It is fast, easy and powerful.

Tower Systems is proud to have brought plenty more small businesses online thanks to its work with the folks at Shopify.

Christmas gift: small business POS software update launched

In plenty of time f0or Christmas, Tower Systems has commenced beta release of a beautiful POS software update that delivers access to three completely new facilities through which our customers can expand the reach of their businesses.

his update, like all of our POS software updates, will be available for o0ur customers to install when they choose. We don’t believe in surprising people with an unexpected update. hence, our process is advance-noticed, structured and considerate.

This latest update is a thrill for us thanks to the new tech areas we cover that we know will be loved by plenty of our customers as they seek to expand their small businesses.

The update is available to all Tower AdvantageTM customers at no extra cost.

Retail management advice on maximising the Christmas traffic opportunity

Every Christmas, retail businesses see more shoppers in-store, buying gifts and items for seasonal celebration. However, the shops are usually too busy for the retailer team members to engage with traditional loyalty programs that require sign up.

This is where our amazing discount vouchers loyalty program options work a treat.

Without any sign-up overhead, the vouchers work all by themselves, bringing shoppers back or, better still, getting them to spend more than expected in that visit.

Stores that want to connect with shoppers and understand who they are can do so with our discount vouchers, because they are smart and can work with card based loyalty. In fact, shippers who sign up and go that extra step for the business can get an extra reward as a result, if you wish.

Simply by offering discount vouchers this Christmas you will get a boost with monomial cost and zero labour overhead. You can enjoy the traffic, love the traffic, and do well with a loyalty offer that works brilliantly to make the most of Christmas.

Tower Systems offers the tech and business practices to back the tech into real revenue growth for small business retailers.

Proud to be a Xero partner through our POS software

Xero does not permit all POS software companies to partner with them. This can get those who miss out offside, talking their product down. Tower Systems has been a Xero partner for years, delivering a beautiful easy-to-use PO software Xero link.

Xero POS Software Integration

Save time, eliminate bookkeeping costs, cut mistakes and make better business decisions sooner with the Tower Systems POS software Xero integration.

The Xero integration designed by Tower Systems, working with the folks at Xero, makes it easy for small business retailers to cut accounting paperwork and thereby tap into time and money saving benefits.

We use our Xero integrated POS software ourselves. This enables us to provide practical advice on how to benefit the most from Xero and our POS software working together.

Our customers have access to our in-house CPA, to provide a professional accounting perspective on the link and how to get the most from it.

Tower Systems is a unique POS software company. In addition to serving 3,500+ small business retailers, we own and operate several retail businesses as live test sites. Our in-house CPA manages the accounts for these retail businesses.

Find out more, watch this video:

Helping small business retailers focus on what matters among the shrill reporting of Amazon’s arrival in Australia

We are frustrated with the world is ending type reporting relating to the arrival in Australia of Amazon. More stories have been published recently. Most stories are not reporting. Rather, they are ignorant fear-mongering. Unfortunately, the wrong people are often quoted, like the ever-shrill Gerry Harvey.

We shot this video to provide some thoughts on the arrival of Amazon and to offer suggestions for small business retailers.

Small business retailers have access to unlimited POS software training

As part of our Tower AdvantageTM customer service experience, we help small business retailers using our POS software to continuously enhance their knowledge of how to use our software and how to get the most for their business from our software.

Every business with our software has access to our unlimited free POS software training opportunity.

The training we provide, at no extra cost, is live, one-on-one, on the phone and online. It is the personal one-on-one training that our small business retail customers love the most.

In our weekly customer service email, print newsletter and through the help desk we promote access to free training.

We are grateful to be in a position to offer this free training and to make access easy.

One of the best ways to help small business retailers to compete is to arm them with tools through which they can compete. One perfect too is our software software. Our free training helps them use the software in a best-practice way, so they are better equipped to compete, and win!

The training we provide is done outside the help desk, away from interruption and is focussed 100% on the business being trained. This ensures that our training is purposeful and useful. We know this fo0cus is what delivers loved outcomes.

Helping small business retailers reduce the opportunity of employee theft

At our POS software company we actively help small business retailers who use our software to reduce the opportunity of employee theft. We do this in a range of overt and covert ways, through our software and outside off our software.

As we have decades of experience running different types of retail businesses and through our work with, 3,500+ other retailers with our software we have a deep pool of knowledge and experience on which to draw.

Employee theft is something to be managed. By managed, we mean measured, understood and mitigated.

based on our own experiences and those of others we trust, we offer refined, thoughtful, advice on managing employee theft. Here we share it with all as a free community service for small business retailers. Together, we can cut the cost of employee theft in your retail business:

  1. Track your stock. Receive all stock into your business through your computer system so you know exactly what sock you have.
  2. Scan everything you sell. Do not use department keys as this makes it easier for employees to steal since they know there is no trackback to stock on hand. Using department keys is an invitation to steal.
  3. Track every sale by employees. Give your employees a card with a unique barcode or have them enter a code – to track every sale they make back to them. Change the code every six months or so.
  4. Do your end of shift through your software and have a zero-tolerance policy on being over or under. Reconcile banking to your computer software end of shift. One business where this was not done was being skimmed regularly for $200 a day.
  5. Do spot cash balancing. Unexpected checks can uncover surprises. One retailer needing to do a banking during the day uncovered a $350 discrepancy that lead to discovery of systematic theft.
  6. Change your roster. Sometimes people work together to steal. One retailer found a family friend senior and their teenage daughter stealing consistently.
  7. Check your Audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Good software tracks cancelled sales and what was in them. This can be matched with video footage.
  8. Check Gross Profit by department. If GP is falling outside what you expect, research it further.
  9. Setup a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. See the last page of this advice.
  10. Keep the counter clean. An organised counter reduces the opportunity for theft. It makes detection easier.
  11. Have a no employee bags at the counter policy. This makes it harder for them to hide your cash.
  12. Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
  13. Beware of calculators with memories at the counter. One retail business employee used the memory function to track how much cash had to be stolen prior to balancing for the day – cash from sales not rung up.
  14. Do not let employees sell to themselves. If they want to purchase something make them purchase it from the other side of the counter.
  15. Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high.
  16. Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.
  17. Do not take cash out for your own use in front of employees. If they see you take cash for a coffee or lunch some will see this as an invitation.

These steps work – based on decades of helping small business retailers to reduce and manage employee theft.

Theft, employee and customer, costs a typical small / independent retail between 3% and 5% of product sales revenue.  Management attention can cut this dramatically.  It does not take much time. No, it is more about having professional processes in place that everyone in the business follows.

Bike shop software helps independent bike retailers compete on global stage

The Australian bike shop marketplace is facing relentless competition from online businesses, especially overseas online businesses that are using best0-practice search engine and other tools ton reach people considering a bike purchase.

Trading through a range of websites and other facilities, overseas operators are pitching as if they are local businesses, seeking to take valuable revenue from local bike shop specialists.

Tower Systems provides bike shop software to local bike retailers. Ours is Australian developed software for local conditions.

Our bike shop software is webstore connected, to Magento, Shopify or WooCommerce directly, as we partner with each web platform to provide a beautiful and easy web presence solution.

Using our workshop management tools, local bike shops can streamline the personal services they provide. This is important as this is part of their business where they can easily compete with the overseas businesses, where there can show that being local matters and that this also plays out to providing better service when it comes time to purchase bike.

Using our customer loyalty tools local bike shops can understand the value of a shopper for life and support them through their myriad purchases, helping and guiding them, and, most important of all, rewarding them for their loyalty and being loyal back to them.

Through our supplier integration tools, local bike shops can connect with suppliers, making it easy to receive inventory files and invoices, ensuring accurate data from the outset.

Using our e-commerce link tools, locally owned bike shops can trade 24/7, easily, professionally and at any location they choose. This can help put local businesses on the world stage, easily and consistently.

Tower Systems serves many bike retailers in Australia and New Zealand. Our focus is on providing fresh professional software that serves the competitive needs of local bike retailers. We work with store owners, managers as well as with suppliers, to provide an ever evolving solution.

While the overseas onslaught is challenging, Tower systems is in the corner of the local bike retailers, helping them to compete, encouraging them and providing a software solution on which they can rely in their business, every day.