CategoryCustomer Service

Tower Systems has released additional marketing collateral for free use by any small business retailer. Available from the company’s website without the need for a log-in or password, this latest collateral reinforces the local community connection of independent small businesses.

Developed in hour by our own designer, this collateral is designed to offer retailers options through which they can better connect with their local community – through social media, online, in print and elsewhere.

The marketing collateral is offered without strings and for free.

This is another way POS software Tower Systems helps businesses and lives its motto: We’re here to help.

Tower Systems has commenced another project to help a group of small business retailers to connect electronically with a supplier – through our POS software.

Building stronger ties between retailers and suppliers is a key objective for Tower Systems as through this it can help small business retailers save time and reduce inventory investment. Suppliers benefit through reduced labour costs for serving their retailers.

The Tower technology plays several roles. These roles are tailored to the needs of partnering suppliers and retailers. The detail is usually quite unique as experience has shown that connecting suppliers and retailers is not a one size fits all approach.

We have been able to draw on experiences from one particularly engaged retail channel to help in others. Having the runs on the board helps us to show what can be achieved for all stakeholders.

We are not being specific about this latest project here for commercial reasons.

A retailer on winning a major award in their retail channel called out to Tower Systems people at the event when receiving the award saying:

I couldn’t have done it without you.

Then, to the room they said:

When I needed help, Tower was there. When I need to understand my business Tower was there.

We take helping our customers seriously. from providing useful and valued software to wonderful and practical support to business advice and guidance. We’re more than your average software company because we’re here to help.

For years now we have ended our help desk team meetings with everyone sharing a good story – something good which has happened in a call or visit with a customer. We did it again today.

It’s a thrill hearing positive stories about our customers and their interaction with the software. This is a well-established tradition we will continue as it reminds us of why we do what we do.

Tower Systems has released a professionally produced video of a recent ten-store installation of our POS software.

The goal of the video was to demonstrate the professional approach by the company and its people to installations. The video shows a calm, structured and professional approach to training that small business retailers can trust.

This latest video is another helpful resource from the team at Tower Systems. we are grateful to all who participated including our customers and their employees.

Tower Systems is sharing the video with sales prospects and others as part of a different approach to guiding people to make the right choice for their business when selecting a POS software company with which to partner.

Like many of our retail business customers, here at Tower Systems weekends are busy as we’re open for business and helping retailers to get the most out of our POS software. Take today, here’s what we are up to in our business today serving our customers:

1. Several of our team members are working at the Reed Gift Fair in Sydney
2. Staff are working in our retail businesses – using our software ourselves … walking in the shoes of our customers
3. Our help desk is open in our head office offering an personal office based service.
4. Our knowledge base is accessible for plain English searches.
5. Our online video training library is accessible for training you can access from anywhere.
6. Our after hours help desk numbers are live for 274/7 service from our expert team.
7. Our senior management escalation team is on hand to handle any escalation issues.

The help we will provide today, if it is like other Saturdays will include help with using the software, business advice, business performance analysis assistance and being a shoulder to lean on.

Saturdays are busy. We like it that way.

Small and independent retailers often feel overwhelmed by the size and power of big national retailers with which they compete. They feel they cannot match the might and power of their big competitors.

Here at Tower Systems we help small and independent retailers to take a structured approach to competition.

Thanks to facilities in our software, small retail business owners can show they businesses as competitive at key touch points without having to invest in expensive infrastructure. They can deliver personal service, add value and enhance relationships in ways that present their business as more connected and engaged than big competitors.

The best way to approach feeling overwhelmed by anything is to take small steps to confront the challenge or challenges. This is where Tower Systems can help, even outside what is traditional software company. Through our years in business including years owning retail businesses, we have experiences on which to draw to help independent retailers to position themselves differently to competitors and thereby to grow.

POS software company Tower Systems delivers free learning opportunities to retailers and retail business employees using its Point of Sale software with a continuous program of free online live training workshops – covering topics often suggested by customers.

The regular availability of quality and interactive training is a genuine point of difference for Tower Systems. It is the company delivering on its promises and living up to its sales pitch.

When we promise something to our customers we deliver said Tower Systems Managing Director Mark Fletcher. We see companies saying they offer regular training yet you can’t find it listed anywhere, not even their customers know about it. Here at Tower, we know that actions speak louder than words.

The company’s online live training workshop schedule is listed on its website and regularly promoted to customers. Access is 100% free is Tower funding the platform including the phone call for voice access.

We have been helping another retailer switch from another POS solution to POS software from Tower Systems. In helping with the transition we have got to hear stories about their previous experience. The most damning is the having to wait two days to get a call back on a software issue which was harming their business.

The issue was a financial error made in the software which was not enabling them to complete their financials and thereby settle on the sale of the business.

The POS company they were using was not responding ofr the times they did respond the help was not of use, the help desk people seemed to not care about the financial cost of what appeared to be a bug in the software.

The owner of the business estimates that the software they switched from had cost them tens of thousands of dollars.

Using our software now they have accurate financial data and are able to move forward on their business plans. They were happy to throw away their other POS software and pay for our software because of the resolution it brought to the issues the other company was ot resolving.

Retailers using the Tower Systems Point of Sale software have snapped up the second outing of our free training workshop: POS software settings you will be shocked you have access to. We are scheduling another and this will be followed by another if it fills up.

We have been running free online training consistently for years and will continue as long as our customers want.

This training is more about achieving business outcomes than the traditional how-to of software training. Small business retailers love it.

Being able to analyse business performance from a range of views is vital to independent retailers. While most POS software products permit analysis by product department and supplier, too often they miss the opportunity for analysis by category.

In gift shops this is particularly useful where you may not replace a range with more stock from the range but, instead, find something else appealing to that shopper. This is where category level performance reporting is most useful.

Tracking sales of products that appeal to a cohort of shoppers provides a valuable of business performance that can guide better restocking decisions. It is especially useful at trade show time when looking for new products but products which appeal to those who have purchase other products from you.

The Tower Systems POS software provides multiple views of sales data to enable this type of analysis in small and independent retail businesses.

Tower Systems has the best installation and training people!

Look at how one of our retail partners is using their Pet Shop Software to offer receipts that look stunning.

This receipt was created by a member of our installation and training team while onsite installing our software.

The receipt has all the detail you could want for an accurate record of the sale.

Plus it has a unique barcode for easily finding the sale in the future.

And then there is the ad for the dog wash service – attracting shoppers back into the business.

The receipt is capped with the business logo.

Flexibility in receipt design is a hallmark of the Tower Systems POS software – all our retail partners have access to this so they can make their own beautiful receipts.