CategoryJeweller software

Every day in our POS software company we are grateful to see and hear wonderful examples of optimism in small business retail.

From a boost in foot traffic to an increase in sales revenue to an increase in the overall average gross profit percentage achieved in a business, the stories are inspiring.

These are stories backed by good business data, data cultivated in the POS software.

We are thrilled to play a part of helping independent small business retailers realise their dreams through our software. We are grateful for the opportunity to share optimism among our customers.

These good and optimistic stories help others navigate change and lean into opportunities through which they can themselves find good news, find optimism.

There is plenty of good news out there for small business retail.

Optimism matters because it fuels small businesses, retail businesses that are independent of the usual support networks big businesses can access. We preference small businesses and do work hard ton help and encourage them to be stronger, better and happier laces, more optimistic places.

In one situation we learned how a retailer using our software achieved thousands of dollars of incremental business in a three month period by using a facility they had never used before. By turning on this facility in their software, for no additional cost, they were able to achieve sales they were up until then losing. This was done with no increase in inventory investment.

Small business retailers can increase sales through smart shopper engaging tools in our software. Beyond the usual help desk facilities, we enjoy talking business management with our customers – to help them leverage even more value from their relationship with us.

Here at Tower Systems our focus is solely on independent small business retailers in a select number of retail channels. This helps us provide specialist advice to our specialist retailers.

We are grateful to be able to help small business retailers cultivate and harvest business data for optimistic business outcomes. Beyond the software, we help businesses and the people who rely on the businesses for shelter and food on the table. It’s the small business way.

Every keystroke in business is a possible mistake. Cutting keystrokes cuts mistakes. This is one reason our POS software integration with Xero is awesome for indie retailers. It cuts keystrokes, saving time and cutting mistakes.

Thanks to the POS software Xero link and thanks to the supplier connected EDI facilities in our POS software, retailers are able to arrive invoices and have these pass through to Xero without the need to key invoices into the POS software or into the accounting software.

Accuracy is everything is business. Tower Systems helps facilitate accuracy through supplier relationships as well as through the Xero link from within the POS software

The Xero integration designed by Tower Systems, working with the folks at Xero, makes it easy for small business retailers to cut accounting paperwork and thereby tap into time and money saving benefits.

We use our Xero integrated POS software ourselves. This enables us to provide practical advice on how to benefit the most from Xero and our POS software working together.

Our customers have access to our in-house accounting services, to provide a professional accounting perspective on the link and how to get the most from it.

Our POS software Xero link is well established and widely used. We are grateful to our retail business customers for their faith and support in using this link in their businesses daily.

Tower Systems is a unique POS software company. In addition to serving 3,500+ small business retailers, we own and operate several retail businesses as live test sites. Our in-house CPA manages the accounts for these retail businesses.

There are versions of the software serving the business specific needs of:

• Bike shops.
• Garden Centres.
• Book shops.
• Gift Shops.
• Homewares Shops.
• Produce businesses.
• Fishing and Outdoors shops.
• Toy Shops.
• Confectionery Retail.
• Stationery retail.
• Pet Shops.
• Pet Grooming.
• Newsagencies.
• Whole Foods Grocers.
• Swimming Pool Supplies.
• Firearms Retail.
• Adult Shops.

Linking directly to Xero enhances the time-saving gained through the software as well as facilitating the accuracy of data managed by the software.

Our Xero link provides for a data feed of sales as well as purchases.

We are grateful for the opportunity to deliver more POS software connected Shopify websites to our community of indie small business retailers. Our work has continued apace through the Aussie summer, bring more sites live and helping retailers to leverage the online opportunity.

While we have skills with PHP development as well as WooCommerce, Magento and Shopify, it is our Shopify work that is delivering terrific rapid results for indie retailers.

From pet shops, to jewellers, to garden centres to produce businesses to gift shops and more, our POS software connected Shopify sites are delivering solutions to our retail business partners that they leverage into new shopper traffic opportunities. At core here is our focus to help our customers make more money, to make their businesses more valuable.

The Tower Systems web development team is skilled in WooCommerce, Magento and Shopify. The company has plenty of sites it can show in a live portfolio of successful e-commerce sites, serving shoppers in Australia and internationally.

Small business retailers can benefit from the retail management experience at Tower Systems experience that helps deliver a more retail focussed solution.

The Tower web team is also skilled at SEO and SEM services that help raise the website rankings in key search engines, ensuring the site is found ahead of others.

But best of all, Tower Systems provides professional advice and guidance to small business retailers keen to build their online presence. Our commitment is honest transparent advice on which any small business retailer can rely.

Shopify is one of the easiest ways to setup and run an ecommerce store.  We think it provides you with the ideal place to create you first website and gain experience in the world of ecommerce.  You have complete control over the look and feel of your online store and can instant access fantastic look themes to reflect the personality of your business. For more information visit

The Retailer POS software to Shopify Link uses the Tower Advantage Link platform to allow our Retailer POS software to connect directly to your Shopify store.  The Tower Advantage Link platform is a subscription-based service that acts as an intermediary between Retailer and the Shopify API.

The link works by using the Tower platform platform to connect to the Shopify API and synchronise your data.

Retailer is your master stock database.  You flag what stock items you want to appear on your shopify store. Descriptions and extended descriptions are added as your titles and descriptions in Shopify. Newly flagged products are automatically added and if you edit items in Retailer you have field level control over how these are handled in Shopify.

Being local in retail is more important in 2020 than ever.  The challenge is how to be local authentically.

Local can mean different things to different people – it does not necessarily mean proximity. Being local could be about the level of care and attention you provide customers, the additional advice you provide, that you live locally, that you source locally or that you serve the local community personally. It can also be about locally sourced products.

Locally sourced products could be products made anywhere in Australia. For example, detailing where a product is made and the family behind it pitches local compared to a similar product imported from overseas. The narrative matters as it plays into local.

Small business retailers can use the retail POS software from Tower Systems to pitch local in a range of ways:

1. Include notes on receipts. Add product care instructions, use instructions or other useful information automatically on receipts – making your receipt a useful information platform.
2. Tell people where you source products. For a product made by a family or small business in Australia, include details on the receipt. Shine a light on this local product – provide extra information so your shoppers can feel more locally connected.
3. Include a SHOP LOCAL pitch. Add an image of a poster or some other promotion of the benefits of shop local to every receipt, reinforcing the value of shopping local. Tower Systems has images you can use for free – in the downloads section of our website.
4. Thank your customers. Include text personally thanking customers shopping with you. Put our name to the message. Include your mobile. Big businesses do not do this.
5. Track local product sales. Be aware of suppliers of locally made products and report on the performance of these through various reporting tools.
6. Thanks for shopping local vouchers. You can use the discount voucher facilities in the software and call them Thanks for shopping local or Local shopping reward. This reinforces a value for shopping with a local business – offering $$ discount off the next purchase based on rules you establish.

It is not enough to tell people to shop local, you need to demonstrate the value of this, you need to live it transactionally in your retail business. The best way to do this is through systems and processes in your POS software.

POS software is Point Of Sale software. That is, software that a retailer operates at the point of sale, or point of purchase, at the counter, where the cash register used to be.

The thing is, today, in January 2020, POS software is much more than Point Of Sale software. Good software that is. Good, current, smart POS software is about much more than the point of purchase. It is about helping business owners and people who work in retail to better serve customers and through this to earn more business through which the business becomes more valuable.

That is the definition of Point Of Sale software today, in January 2020.

The Tower Systems POS software is smart POS software, portable POS software, shop local focussed POS software.

Accessible from the cloud, the Tower Systems small business POS software helps indie small business retailers compete with big business. It leverages the point of difference of each small business, serving these to the benefit of the businesses using the software.

In addition to the in-store cloud based or desktop versions of the software is Retailer Roam, a truly portent POS software solution that can run anywhere, any time – from a car or truck, a market, a garage or a pop up store.

So, as you can see, the definition of POS software is evolving, just as retail itself is evolving. The inshore and online experiences are merging. Our software serves this from web sales to in store sales to fulfilment to genuine omnichannel solutions. This is what retail needs to offer today.

In 2020, small business retailers want POS software that is flexible, adaptable and capable of helping the businesses better connect locally in ways that are relevant. This is where Tower Systems shines. Sine we only sell, rent or lease our POS software to indie small businesses our retail community is populated with retailers with the local community focus that is differentiating. This helps us help our customers, especially new customers, to serve authentically and deeply.

Good POS software does not stand still. It does evolve. Through regular software updates, Tower systems demonstrates this evolution. We are grateful to our many customers for their suggestions as they offer us a pathway for the continuous evolution of our POS software.

Retailer Roam, the portable POS software from Tower Systems is being embraced by more retailers with businesses that operate on the road.

Now well established and delivering terrific benefits, Retailer Roam is serving retailers looking to take their business transactions to customers no matter where they are … local markets, on the farm, from the back of a truck, pop-up stores and more. Retailer Roam is truly portable POS software thanks to smart app developers;oipment from the Tower systems web team working closely with the POS software development team.

To back up access to this new and innovative portable POS software product, Tower Systems has released a range of helpful advice and online accessible documentation including:

• Making the most of Retailer Roam
• Previous Sales in Retailer Roam
• Creating Layouts In Retailer Roam
• Creating Paytypes In Retailer Roam
• Installing TeamViewer for Retailer Roam
• Performing Laybys In Retailer Roam
• Performing Sales in Retailer Roam
• Importing Retailer Roam Ordering Files
• Frequently Asked Questions – Retailer Roam
• Setting Up Retailer for Retailer Roam

Offering fresh and evolving documentation for Retailer Roam is another way we are helping new and emerging retailers make the most of the fresh opportunities offered by Retailer Roam. We are loving helping retailers unlock new sales opportunities by disconnecting transactions front sales counter.

A common question we get is: Does Retailer Roam Require An Internet Connection?

Yes and No. You will need an internet connection to install the app and to obtain the base Retailer data.

If the location you’re selling from does not have internet connectivity you can use the device to transact, however, you will not receive any product updates or send sales back until the connection is re-established.

There is an ‘Offline Mode’ that can be turned on in settings for a smoother no-internet-connection experience. While in this mode the user will be limited to completing sales with what data has already been pre-loaded on the device. No API calls can be made in this mode, and sales will be stored locally until they can be synced.

There is an option to download all stock-data on the device; so, it can be used offline.

Retailer Roam is portable POS softeware for retailers on the move.

All Myer department stores across Australia suffered major POS system tech failure  yesterday (Dec. 14), a vitally important day for Christmas trade.

Most consumer facing tech at Myer runs on XP from our understanding, an operating system that was at end of life years ago. With Windows 7 at end of life in four weeks, what happened to Myer is a reminder of the importance of having sound and current IT infrastructure.

The Myer IT infrastructure is old, out of date and technically unsafe.

Here at Tower Systems, we have been sharing advice with our 3,500 indie retail business owners about the soon to be end of life of Windows 7, providing options cost effective upgrade.

We provide a personal hardware and software upgrade service, tailored specifically to the needs of each customer.

We have also, in 2019, delivered comprehensive POS software updates, keeping our specialty POS software at the forefront of each marketplace in which we serve: Jewellers, garden centres, bike shops, produce stores, pet shops, toy shops, fishing and outdoors stores, rural supply businesses and newsagents.

What happened to Myer Saturday could have been avoided with better leadership, decisions focussed on managing IT and data as core business assets.

Take a moment and check your hardware and software. Make sure they are up to date. If you are running Windows XP or Windows 7, you must change to something more up to date. If your POS software has not been updated this year, look around at something more modern and fit for the needs of today.

Companies like ours are here to help indie retailers deal with the challenges of operating system and hardware upgrades. We do this is a structured and cash flow friendly way.  With all our customers being small business retailers, we are thoughtful about needs unique to them and their operations.

Our Retailer Roam portable POS software and our Retailer cloud based and desktop POS software provide indie specialty retailers tools through which to better serve and compete locally. As active retailers ourselves (3 shops), we willingly share broader retail insights we see in our travels.

The Myer story from yesterday is timely. It need not be scary if you are prepared.

In addition to developing and supporting industry-specific POS software, Tower Systems has a separate team of web developers who create awesome websites for indie retailers, helping them find new customers online.

We do not outsource web development to overseas. Our developers are local, ensuring that our websites reflect local nuance and need. This also facilitates easy access to local support and help as needs evolve.

Our websites are all POS software connected, if you wish, delivering access to instore and online sales to maximise return on inventory. This matters as small business retailers chase revenue opportunities outside of their four walls in a rapidly engaging online marketplace.

Through our POS software integrated web development work we are able to help retailers not only with websites but with how to leverage these to be placed in front of people looking for what is on offer. From design to keywords to marketing, we can serve indie retail business needs in websites to help them leverage the success they want, and all to a budget suitable to their situation.

Being based in Australia matters to small business retailers looking for a website. There are too many stories of being burned by going cheap with offshore developers who cut corners, cut and paste and deliver sites that are not commercially suited to the needs of the client. Unfortunately, there are new horror stories almost weekly.

Tower systems has a structured on boarding process to ensure were fully understand the needs of a business before we agree to develop a POS software connected website for them. This process reveals needs to us and to our clients. This helps ensure that what we deliver is useful for our clients and a source of pride for  us and our tech experts.

If you  are looking for a new website for you independent retail business, talk with us here at Tower Systems as see whether our portfolio of successfully deployed websites interests you. We offer obligation free consultation so you can assess if we are a good fit for you.

The next-step future of retail is online and we are here to help small business retailers make the most of that opportunity. We believe in small business and only work with small businesses.

Thanks to smart hooks in our small business POS software, we are able to help indie retailers and their wholesale suppliers work more closely and efficiently together.

The hooks include easy and accurately two-way flow of data, thereby enabling more timely and accurate supply of inventory to retailers and through this a strengthening of the supplier relationships.

Delivering this through a seamless, data-driven, relationship is key to both the retailer and wholesaler businesses. This is where good POS software shines, helping both sides of the commercial relationship to benefit. It sits at the heart of a good commercial relationship and feeds mutual respect.

Our POS software is a beautiful glue for retailers and wholesalers who appreciate working together.

The connections we offer have been built into our POS software to worldwide data sharing EDI standards. This ensures that they will serve the needs of larger businesses with more rigid IT infrastructure. This is important where small business retailers need to connect with IT systems in large business suppliers. The Tower systems approach means that small business retailers are not disadvantaged.

Through or work in this area of seamless two-way data flow, we are able to help smaller wholesalers walk the path of better IT connection with small business retailers. There are many case studies we can share showing the success of this work. regardless of internal systems in use in wholesale businesses, we are usually able to help them take the steps necessary to achieve a beneficial connection.

Our work in the area of EDI for retailers in channels such as fishing and tackle stores, produce businesses, bike shops, garden centres, jewellers and newsagencies is well established and consistent.

Tower Systems is committed to helping independent small business retailers to compete effectively and successfully in a rapidly changing retail landscape in-store and online. We do this by providing best practice software backed by friendly, human and local support, helping retailers to compete and to enjoy their businesses.

EDI is key in retail today for retailers and wholesalers who want an efficient apply chain. Tower Systems is ready to help both sides of the EDI relationship.

For years we have offered Christmas marketing tips here ands elsewhere to indie small business retailers. This year, we offer a revised list, the best of the best based on our experience in retail,. ideas that workehvery time and in just about every situation.

Tower Systems works with more than 3,500+ small business retailers using its POS software in speciality retail niches including jewellers, garden centres, bike shops, toy shops, gift shops, newsagents, pet shops, adult shops and more. We offer these ideas as our Christmas gift to you.

1. Make it easy. People often talk about how hard Christmas is. Be the local business that makes it easy. The ways to do this are with easy Lay-By, free wrapping, better shop floor help, guide buying advice or tips on perfect gifts no one else will think of. Consider making Christmas easy as being a key part of your messaging.
2. Be thrilled people are in your shop. Your personal smile or greeting is something they may not see in a big business where employees are less invested in each shopper and where the owner is usually thousands of kilometers away.
3. Make the giving easy. If people purchase items from you to send somewhere else. Offer a one-stop shop. Save them the trip to the post office.
4. Make the shop less about Christmas. Consider pulling back on the Christmas visual noise. Go for something simple, muted, respecting the season but making a calm statement. Consider declaring the shop a Christmas carol free zone – not because you hate carols but because you want to help customers take a break.
5. Help people rest and recharge. Create a Christmas shopping rest and recovery zone. Offer free tea, coffee, water and something to eat. Encourage people to take a break in your shop – without any obligation for them to spend money with you.
6. Let your customers help each other. Setup a whiteboard or sheets of butcher’s paper, yes keep it simple. Get customers to write gift suggestions under different age/gender groups. For example: Girls 18 – 25, Boys 55+. Encourage your customers to help each other through their suggestions.
7. Make price comparison difficult. If you sell items people are likely to price compare with other businesses, package them so price comparison is not easy. Put items into a hamper as a perfect Boy 8 to 12 bundle for example. Or offer the item with pre packages services if appropriate for an item.
8. Facilitate sharing stories. Find space in your shop for customers to share their Christmas stories. It could be a story wall inside or in front of the shop. This initiative encourages storytelling by locals and better connects the business with the community.
9. Become a gallery. Work with a school, kindergarten, community group or retirement village to bring in local art for people to come and see through Christmas. A small space commitment can drive traffic from family and friends of those with art on show.
10. Send cards. Send Christmas cards early in the season to suppliers, key customers and local community groups. This connects you with Christmas. Invite all team members to sign each card.
11. Host a Christmas party. For shops nearby. You are all in the season together – let your hear down before things get crazy.
12. Ensure you have gifts targeted at occasions. For example: Kris Kringle, by price point and by recipient. Make it easy for people to know what they could give.
13. Be local. Ensure you have a selection of locally sourced products available for purchase. Make it clear in-store that these products are sourced locally.
14. Tell stories. On your Facebook page, talk about what is important to you at Christmas. Personalise the season and deepen the connection with those who could shop with you.
15. Share Christmas recipes. Each week for, say, four weeks, give customers a family Christmas recipe. This personalises Christmas in your business, creates a talking point and makes shopping with you different to your bigger competitors.
16. Sell training. Leverage the specialist knowledge you have in your business by selling as gifts places at classes you run sharing your expertise.
17. Hold back. Don’t go out with everything you have for Christmas all at once. Plan the season to show off what you have as the season unfolds. This allows you multiple launches.
18. Share a taste. Regardless if your type of business, bake a family recipe of Christmas cake, Christmas pudding or Christmas biscuits and offer tastings to shoppers on select days. This personalises the experience in your shop.
19. Offer hampers. Package several items together and offer them as a hamper. Time-poor shoppers could appreciate you doing this work for them. We have seen this work in many different retail situations.
20. Buy X get Y. Encourage people to spend more with a volume based deal. Pitched right, this could get customers purchasing items for several family members in order to get the price offer you have. Use your technology to manage this.

Christmas is the perfect time to plan for next year. It is the time to do everything possible to leverage bonus Christmas traffic to benefit your business through next year.

Choosing the right POS software can be key tot the success of any retail business, especially a small retail business.

Okay,  this seems like a motherhood statement. It is. But there is more to it than that.

The right POS software can be a proactive support for the business, I can guide business decisions, early detect employee theft, dramatically cut mistakes, guide product placement in-store and help bring shoppers back more often. These are all practical deliverables from good POS software. Indeed, these and more.

Any software can ring up a sale and track what is sold. Those steps are barely the beginning of what good POS software should do.

This is why retailers need to take time to assess software, to see how it has evolved with the needs of physical and online stores, and see what it offers in terms of helping independent small business retailers to leverage opportunities to be truly competitive.

The right POS software will also be purpose specific to the needs of a specialty retail business, serving needs inquire to the niche business channel and unique to the suppliers of the business. There are many interaction and integration opportunities that bring retailers together, that help them be smart and engaged together for mutual benefit. Niche channel specific software is the glue to make this happen.

Tower Systems offers specialty POS software for specialty retailers. We make what we sell and we ensure that each marketplace specific version of our software is finely tuned to the needs of retailers in each retail channel. This is what makes our software more useful and valuable to niche retailers than generic software.

Take our produce / farm supply /stockfeed business software. This is made specifically for these types of businesses. What we offer is made for them and made to work with their suppliers. This is very different to what you would see from general POS software. We are not general. We are specialist, deeply specialist.

How do you chooses there right POS software for your business?  Research, take your time and make sure that the software you choose reinforces, supports and enhances the specialist nature of your business.

Retailer Roam from Tower Systems is the perfect App for retailers on the move, who want to sell anywhere, anytime, even while there is no internet access. This is truly portable POS software for indie retail businesses.