The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Categorypoint of sale software

More reports knock points based loyalty programs

July 17, 2015
1 Min read
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Screen Shot 2015-07-04 at 9.43.34 amMore and more reports are surfacing questioning the value of points based loyalty programs.

There appears to be growing fatigue among shoppers with points based programs.

Points based programs are popular with retailers. They do not offer a point of difference to retailers.

While the Tower Systems POS software supports individual, franchise, buying group and other points based loyalty programs, it is our exclusive discount voucher loyalty facilities that offer a genuine point of difference to retailers and their shoppers.

The New Loyalty is a fresh approach to loyalty marketing for retail businesses.

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Tower Systems – an awesome POS software company

July 11, 2015
1 Min read
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You guys are awesome and your software is awesomer.

This has to be the quote of the year from one of our customers. It makes us proud that we have made someone so happy.

The comment came about because we have helped a business get into our software and see that not all POS software companies are the same.

The thrill came when they saw what they could earn about their business from our software. A short time and they are loving outcomes being achieved.

We’re here to help.

That’s out motto. We believe it and live it through our cations with and for our customers.

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Practical help from speciality POS software for small business specialty retailers

July 10, 2015
2 Min read
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Small business retailers in the niche retail channels of gift shops, garden centres, jewellers, bike retailers, newsagents, homewares shops and several others can rely on the Tower Systems POS software to improve their situation. here are some of the ways retailers tell us they benefit by using the software:

  1. Guide shoppers to spend more in a visit.
  2. Attract shoppers to return to the business more often.
  3. Reduce dead stock.
  4. Reduce theft.
  5. Streamline selling.
  6. Reduce mistakes in sales processing by eliminating double handling.
  7. Better manage employee time.
  8. Better manage supplier relationships through buying based on facts and not emotion.
  9. More effectively plan for the future of the business thanks to access to accurate data.
  10. See things in your business that you may miss today.
  11. Offer a professional experience with personalised attractive receipts, personalised attractive gift certificates, structured Lay-By and a data driven approach to ordering.
  12. We bring structure and ease to the end of shift balancing process.
  13. You can easily manage catalogue and promotional pricing as well as bundled deals and through this drive sales.
  14. There are 100+ reports on which you can rely to assess the business. However, the reality is you will fall in love with two or three reports and rely on these.
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Smart POS software helps small business retailers sell Spiderman

July 8, 2015
1 Min read
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IMG_7982Spiderman is a superhero loved by generations. He is more popular today than decades ago thanks to a reinvigorating of the franchise by Marvel.

Retailers using our POS software can track the success of superheroes in their retail businesses. They can do this through a range of views, providing insights beyond what is common in POS software.

The insights can help retailers undertake more finely tuned marketing.

Spiderman, for example, can appeal to a young kid discovering their first superhero as much as he can appeal to a baby-boomer reliving memories of their first Spiderman comic back in the day.

These different customers engage with their fan driven interests in different ways. Thanks to a clever approach to viewing data, retailers are able to treat both interests differently and the same as may be needed from time to time.

This is another smart approach to inventory management from the smart software development team at Tower Systems.

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Gift HQ trade show a hit for Tower Systems POS software

July 7, 2015
1 Min read
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IMG_8005We are thrilled with the results of the Gift HQ trade show in Brisbane over the weekend to last night. We connected with many businesses that can benefit from what we offer through our Point of Sale software and our customer service facilities. Having specialist software for each of several niche retail channels helped us serve a broader range of the visitors to the fair.

We also met existing customers to share new facilities in our software.

Gift HQ has been an important extension to our Queensland presence and service. We are grateful of the opportunity to participate.

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More POS software training for the new financial year

July 2, 2015
1 Min read
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Tower Systems has kicked off the New Financial Year with the launch of fresh POS software user training opportunities for retailers who partner with us.

The free online new training is genuinely new: fresh, new topics … designed to help retailers get more from their Tower Systems relationship.

Our customers can book in for the free training now from our website. We send an email with instructions on how to get online.

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POS Software training studio busy with EOFY training

June 30, 2015
1 Min read
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IMG_7974The studio at the Tower Systems head office has been busy as we host regular online live training workshops in how to handle stocktake and end of financial year matters using our POS software in the last days of this financial year.

This photo is from the studio during one of our live training sessions. Having a professional studio setup helps us deliver training away from the busy help desk. It’s a valuable point of difference for us.

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Best practice stocktake advice for small business POS software users

June 25, 2015
2 Min read
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This advice is about the best business approach to undertaking a stocktake. Please refer to other Knowledge base articles on how to actually use the software. All retailers using our POS software have access to our knowledge base.

Please ensure you have the latest version of the Tower Systems Retailer POS software installed prior to undertaking a stocktake.

For the process to be as easy as possible you will need a wireless network – vital for OH&S reasons.

The best way to do a stocktake in your business is by using a laptop (or laptops) or tablet computer with a scanner attached. This enables you to do the stocktake live with no impact on sales and absolute integrity of your stock on hand data.

While using a laptop (or laptops) or tablet computer may seem cumbersome, it is our best practice advice for speed, data integrity and the ability to address data issues you may encounter on the shop floor. It enables you to do management work to ensure completely accurate data.

The alternative is to use a PDE. The challenges with this are the many different PDEs and it is challenging to be expert in all plus the PDE counts at that time and you load the data at a later time – meaning a gap in time in which sales could have been done. While PDE software is available for live to data updates, we have seen this be problematic and so we do not use it.

Given the advances in technology, our best practice recommendation is either a laptop of tablet computer as either offers a better solution than a PDE.

We suggest you setup a Laptop or tablet and use Team Viewer or the like to connect in and count this way. This approach means you do not need to purchase an additional software licence for the laptop. Team Viewer is easy to setup.

For the physical stocktake, we suggest you approach the business aisle by aisle, counting and rearranging stock as you go.

Once you have completed your first full stocktake, our advice is you engage in a rolling stocktake, doing parts of the business, through the year. The Tax Office does not require businesses with full sock control implemented to do a stocktake at the end of the financial year. They will accept data from your system if you manage stock through the year.

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Free POS software training helps small business retailers

June 22, 2015
1 Min read
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The free POS software training workshops we run weekly for small business retailers is a genuine point of difference for Tower Systems.

This training helps people get more from their software. It boosts their confidence. It also provides an excellent small business networking opportunity as there is plenty of time at the end of a session for participants to talk with each other.

The training workshops are free. Tower Systems funds the phone call for audio participation and visual access is via the Net.

From the day years ago when Tower Systems announced its commitment to this free training opportunity the company has maintained the free training service, delivering consistently on its promise, proving our motto: we’re here to help.

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Sunday retail management advice: use your POS software well

June 21, 2015
1 Min read
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This advice seems simple, obvious – yet it is advice that must good POS software companies repeat daily. Here at Tower Systems we take this seriously we offer advice on how to use the software well, how to run a better business with the support of the software

Going beyond what is traditional in POS software support, Tower Systems helps its customers get more. Here are some of the ways retailers can use their POS software well:

  1. To track everything sold by item detail.
  2. To track all products returned.
  3. To manage gift vouchers.
  4. To run your Lay-By program.
  5. To create order for replenishment stock.
  6. To manage the employee roster.
  7. To track inventory theft.
  8. To track all sales.
  9. To stop employee theft.

This list is just a start on how to use your POS software well.  Too many retailers use their software as a glorified cash register and we don’t like that. There are plenty more ways retailers can use their POS software to run more efficient and valuable businesses.

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New POS software update in final stages of development

June 20, 2015
1 Min read
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It has been a busy time at Tower Systems as we design, code, test and re-test a suite of new facilities for our POS software, pushing our software into areas beyond what has been traditional for software in the specialist retail channels in which we serve.

We are excited for the developments and the business growth opportunities they will bring to our customers.

We are a couple of weeks away from our first customer previews – such as the rigorous process new development goes through prior to first glances we offer outside our development lab.

Several of the new facilities we have been developing are from insights we have gained inner work forecasting where some retail channels are headed. We are bringing new lift and opportunities to small business retailers to enable them to be even more excited about this futures.

We are love what we do an the customers we serve.

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Small business retailers love the time saved with POS software cloud backup service

June 19, 2015
1 Min read
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bupThe cloud backup service launched last year by Tower Systems is popular with retailers using our POS software. Backups are seamless, not taking any noticeable time thanks to the smart technology. The result is welcome double protection.

While Tower Systems has supported external and automated backup services for years, this new cloud-based service that offers excellent protection to users of our POS software.

Run on a subscription basis and backing up to the cloud real-time through the day, this is a comprehensive replacement of the old end of shift backup approach for small and independent retailers.

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Xero cloud based accounting promotes the Tower Systems POS software

June 18, 2015
1 Min read
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Screen Shot 2015-04-15 at 1.26.18 amCloud accounting software company Xero features Tower Systems and its retail management software on the Xero website. This privilege is for software companies which have met compliance requirements set by Xero. Tower Systems achieved this status last year. Since then, we have worked with Xero on communication with small business retailers about the benefits of our Xero integrated POS software solution.

We have plenty of retailers using our software and our automated link to Xero … saving them time and money in the management of their financial records.

We use the Xero live and automated link for our own retail businesses and can speak to the benefits ourselves.

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Tower Systems to host New Loyalty events for small business retailers

June 16, 2015
1 Min read
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POS software company Tower Systems has launched free training for small business retailers on The New Loyalty, a fresh approach to encouraging retailers to use loyalty facilities to compete with big business.

The New Loyalty offers small business retailers a framework through which to compete with big business in the shopper loyalty stakes.

The free workshops offer insights deep into shopper engagement with the loyalty facilities in several businesses. We take participants on a deep data behind the scenes view of business benefits through to shopper behaviour. This is a first ever insight at this level. It is something any retailer in a competitive situation will want to see.

 

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Good small business retail success story thanks to POS software

June 16, 2015
1 Min read
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While plenty in retail talk about our tough things are, here at Tower Systems we are hearing many stories of success from retailers doing well, retailers growing gross profit in the face of a traffic decline and other retailers growing traffic by using the facilities in the POS software.

One retailer told us last week that while traffic was flat with less than 1% growth, their profitability was up 8% thanks to using inventory management tools in our software to guide buying as well as shop floor product placement.

Our software is rich in facilities that help small and independent retailers make better quality business decisions, decisions that pursue profitability for the business and enjoyment for the business owner.

Each success story we hear adds to our arsenal of stories we can share with others, to encourage them and spread the news of optimism in small business retail.

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Good news from a retailer switching to our POS software

June 15, 2015
1 Min read
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Thank you for helping us switch to your software. I had no idea we could do what we are already doing with your software. For years I thought I had a good software program. The time saving alone pays for itself. Thank you.

We love feedback from retailers who switch to us as it encourages us to work even harder at leveraging our point of difference. This latest retailer to switch provided us with comprehensive insights into the weaknesses of the software they have switched from, insights we can leverage in our communication with other retailers in the channel.

Making good POS software is one thing. Guiding retailers to get the maximum commercial value from the software is something else. This is where Tower Systems excels.

 

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Sunday retail management advice: how to act local in your independent retail business

June 14, 2015
1 Min read
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Independent retail businesses often seek local shopper support. This Lismore easily achieved if these businesses themselves act locally and love locally. Here are some of the many act local suggestions we have developed over years of supporting local small and independent retail businesses:

  1. Support local community groups through raising awareness and funds.
  2. Use your retail space to attract locals on local issues.
  3. Leverage your communication channels to support local issues and groups.
  4. Offer practical help to local school.
  5. Be engaged in local representation on councils and committees.
  6. Preference hiring local people.
  7. Seek out local suppliers.
  8. Offer local training opportunities to local school students.
  9. If appropriate to your business, seek out local artists.
  10. Participate in local markets.
  11. Welcome local groups to raise funds from out the front of your shop.
  12. Get your business name on local sports team clothing.
  13. Learn and tell local stories.

We have many other suggestions to help independent local retailers to better connect with their local community … helping our customers way beyond our software.

Tower Systems serves close to 3,000 retailers using our smart POS software.

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Smart vouchers on POS software receipts invite shoppers to return

June 13, 2015
1 Min read
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Screen Shot 2015-06-08 at 5.53.01 amGetting a shopper to return to your independent retail business can be difficult, you need to embrace every opportunity possible. This is where POS software company Tower Systems can help – using our smart POS software you can include on the receipt a coupon or voucher for a variety of purposes including marketing, information, direct discounts or other promotional activity.

The voucher based marketing facilities in our software are being actively used in all specialist channels in which we serve.

It could be a simple discount on return, a promotion of a new service, a discount based what is in this purchase or an offer based on a future bulk buy.

The beauty of the voucher serving technology embedded in the Tower software is that it is flexible and available for use in the business without cost. This ensures that the independent retailers using it are not having to share costs with others. The benefits are as considerable as the flexibility of the service.

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Kudos from Honeywell for Tower Systems

June 12, 2015
1 Min read
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IMG_7134We were thrilled to receive recognition recently from Honeywell for the work we have done integrating our POS software with their quality hardware and the traction we have received in specialist retail businesses.

While we are a software company, our work with Honeywell is important in delivering rewarding benefits to our customers.

Thanks Honeywell!

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Branding receipts through POS software helps independent retailers

June 12, 2015
1 Min read
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Screen Shot 2015-06-08 at 5.52.56 amTower Systems is helping more independent retailers using its POS software to extend the reach of their brand with professional branding on the receipts produced by the software.

Achieving this branding is easy and free for retailers using the Tower software. Plus branding can be changed any time the business needs.

Tower Systems can help create branding for the receipts for those who need extra assistance.

Using receipts in this way is vitally important to business branding as it acts as a reminder where items were purchased and a reminder of experiences that we hope are wonderful. It is especially important to independent retail businesses.

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POS software help desk support is about much more than the software

June 11, 2015
2 Min read
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And how can I use that information in the business?

This is a question that can stump someone working on the help desk as a POS software company as it goes beyond the what and how and delves into the why. The answer to this question is a chink of gold that can be mined using smart POS software.

This is a questions the Tower Systems help desk team members can answer because the understand the why: why the software matters, why the data harvested is valuable, why a business owner wanting to grow the business will want to use the data.

This information is vital in small business as it is information that unlocks the real value of POS software for these small independent business users.

We can help small business owners understand data on reports as they relate to their specific businesses. Context is everything as they say and we know POS software cannot be one size fits all. A datapoint could be used by three different businesses in different ways depending on other metrics and KPIs. This is where our help desk team is smart and engaged.

Beyond the shat and how, our POS software help desk team loves to delve into the why.

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