The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryPOS Software

POS software Insights Dashboard helps retailers focus on decisions for success

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Retailers in local small business shops can feel alone sometimes when working on their business. They can sometimes get lost in a cave of thoughts without seeing a way out.

We thought about this and considered the thousands of different retailers in our POS software user community, and we developed the Insights Dashboard in our POS software, to deliver easy access to local small business retail insights that any retailer could leverage, regardless of size, location, specialty area or setting.

We wanted to ensure that what we delivered would be useful regardless of level of business management literacy and financial management literacy. We wanted to deliver the insights without the retailer having to seek them out. We wanted to genuinely add value to what a local small business retailer could gain from using our POS software.

So, via the Insights Dashboard in our POS software, we provide insights in business critical areas – with the insights delivered visually.

WHERE ARE WE TODAY 

Gives you a snapshot of the overall sales & liabilities as it stands today. This is a quick view of how you are doing right now.

WHAT’S NOT SELLING 

This gives you a visual understanding of what is not performing in your business.  Deadstock in any business is lost cash.  This report gives you the ability to make decisions on this underperforming stock whether it be discounting or other stock reductions strategies to unlock this lost cash.  

WHAT AM I MISSING OUT ON 

This give you a list of items that have sold out and potential missed opportunity. The visual sales history will assist in ensuring the right items are restocked to ensure future revenue is not missed out on.

WHAT SELLS WITH WHAT 

This gives you an insight to consumer basket analysis. Through this you will see exactly what stock items sell with other stock items and from this you will be able to leverage upsell opportunities, co-location and promotion opportunities.   This also shows the sold alone percentage so you can see item upsell efficiency.

IS THEFT AN ISSUE 

This provides a in-depth visual overview of all the retailer audit log records by reason, number of occurrences by time day. This will assist in identifying staff theft/training issues that may need to be addressed within the business.

WHEN ARE WE BUSIEST & QUIETEST 

This is a visual overview used to detect any quiet or peak times in your business by displaying over the week as well as detailed by hour.

The Insights Dashboard in the Tower Systems software is proving to be a winner for local small business retailers. The feedback has been wonderful, especially when people tell us their surprise at being guided to know more about their business than they could have known previously. This is a goal of our Insights Dashboard – showing retailers what they did not know.

POS software integrated Slyp digital receipts help small business retailers compete

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The integration of our Tower Systems POS software with the Slyp digital receipt platform is helping local small business retailers demonstrate their engagement with leading tech ology to enhance the shopper experience.

In today’s digital age, shoppers like seeing good tech used to enhance their shopping experience. Shoppers want a seamless, convenient, and tech-savvy shopping experience.

That’s where Tower Systems and Slyp come in. Our two companies have partnered to create a solution that helps local small business retailers deliver on these expectations.

Tower Systems makes, sells and supports POS software for local specialty retail businesses. Our software is used by thousands of businesses to manage their sales, inventory, and customer data and plenty more.

Slyp is a digital receipt platform that allows businesses to send receipts to customers’ mobile devices. Slyp receipts are more than just a digital version of a paper receipt.

The integration of Tower Systems POS software with the Slyp digital receipt platform is a game-changer for local small business retailers in our community. It allows businesses to:

  • Deliver a more convenient shopping experience for their customers. Customers can now access their receipts instantly on their mobile devices, without having to dig through their pockets or bags.
  • Enhance the customer experience with interactive receipts. Slyp receipts can be used to track spending and more. This gives customers more control over their shopping experience and makes them feel more valued.
  • Demonstrate their engagement with leading technology. By using Slyp, businesses can show their customers that they are committed to providing a cutting-edge shopping experience.

Our POS software Slyp integration has been live for some time, under the radar, under beta release. This followed comprehensive live acceptance testing. Through the beta release we enhanced the integration, to reach a point of delivering something we are truly proud of. The POS software Slyp integration is terrific, useful and differentiating for our local small business retailer community.

If you are a local small business retailer, you should consider using Tower Systems POS software with the Slyp digital receipt platform. It is a great way to enhance the shopper experience and stay ahead of the competition.

How Tower Systems has embraced work from home for a happier workplace

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A daily commute of an hour each way is a grind when you think about it. that’s 2 hours a day spend getting to and from work. While you can use the time to read, listen to music or daydream, if you’re not driving, it’s a grind dealing with people, traffic and, well, the commute itself.

But, so many of us did the commute day in day out, for many years.

Then Covid came along, and things changed. It was a moment for sure to try something different. We had to.

Now, kind of the other side of Covid, even though we are not really on the other side are we, work from home is still a thing, which plenty of people are grateful for.

Here at Tower Systems we decided early in the pandemic that we would not force people back to the office when Covid was over. And, we have not.

We are grateful to be in a industry where working from home can work for pretty much everyone on our team, and that’s what we have in place. Almost all Tower employees work from home.

The small crew in the office each day are the same folks who did that through the pandemic, because it’s what they wanted, what they preferred. And, those who work from home today did so through the pandemic.

We have work colleagues who spent two and more hours a day commuting. They were happy to do that. But now they have experienced life without the commute they are even happier. We are grateful we can provide a workplace with that flexibility.

Technology has played a key role in helping us to maintain good and personal customer experiences throughout. We have tech that facilitates collaboration, and this is critical in our business where we help local small business retailers thrive. And, it’s more than. one tech solution, it’s a whole kit from the well-known to the more advanced, specialist.

At the office we have used the space to create hot desk opportunities for those colleagues who want to come in for a day or more for a face to face reconnect, and plenty do, which we love.

There is no pressure to come in. We’ve not seen some of our colleagues for three and half years, and we’re okay with that.

Looking back, one factor that has enabled us to so fully embrace the work from home opportunity is each of our team members. They are good tech professionals, adults, people who understand our mission, respect each other and appreciate our customers. Having good people certainly makes for a better work from home experience for everyone.

Here at Tower Systems we think work from home is here to stay, and we are grateful for the opportunity to figure out how this works for our colleagues, and for our POS software customers.

How our Tower Systems POS Software Can Help Local Independent Small Business Retailers in Australia

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Like every day here, we are writing today for local small business retailers, independent retailers, specialty retailers.

As a local independent small business retailer in Australia, you know that you need to be on top of your game in order to compete with the big competitors. One way to do this is to invest in a POS (point of sale) system. A POS system can help you to streamline your operations, improve customer service, and boost your bottom line.

Here are some of the things that local independent small business retailers in Australia can do with POS software from us, from Tower Systems:

  • Streamline your operations. A POS system can help you to streamline your operations by automating many of the tasks that you currently do manually. For example, a POS system can easily track inventory from when it arrives to when it sells, provide guiding insights, and process payments. This can free up your time so that you can focus on other aspects of your business, such as customer service.
  • Improve customer service. A POS system can help you to improve the customer experience by providing a more efficient process for transactions at the counter. From keystrokes eliminated to processes streamlined, good POS software guides efficiency and this can boost sales.
  • Boost your bottom line. A POS system can help you to boost your bottom line by providing you with accurate data about your sales and inventory, and packaging these items in an insightful and decision-guiding way. This information can help you to make better pricing decisions, identify trends, and optimize your inventory levels. This can lead to increased sales and profits.

In addition to these benefits, POS software from Tower Systems offers other features that can be helpful for local independent small business retailers in Australia. These features include:

  • A user-friendly interface that is easy to learn and use, something retailers rely on.
  • Payment options, including cash, credit cards, and contactless payments.
  • Integration with popular e-commerce platforms, such as Shopify and WooCommerce.
  • A robust reporting system that can help you to track your sales, inventory, and customer data. Better still, an insights platform to guide decision making.

If you are a local independent small business retailer in Australia, consider the POS system from Tower Systems. Call 1300 662 957 or email sales@towersystems.com.au.

Take care:

  • Do your research. Choose the one that is right for your business.
  • Consider your needs. Know what matters to you.
  • Talk to other business owners. Talk to other local independent small business retailers who have used a POS system and get their recommendations.
  • Get a free demo. This should be tailored to your needs.

Here at Tower Systems we make and support what we sell. We’d love to find out more about your needs.

Small Business Retail Advice: rules of this business

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Every retail business needs rules of this business, rules everyone working in the shop is asked to follow, rules to guide behaviour.

Business without rules can function okay, until that one time when someone behaves in a way that is unacceptable.

here are some suggested rules that we have used in our shops over the years. they include some rules we have seen others use successfully in their local small business retail settings.

  1. Customers come first. Please treat them with respect. Appreciate them.
  2. We value your opinion. If you think there is something we should stock that will sell, please tell us. If you think we are making a mistake in running the business, please tell us. if you see a colleague misbehaving toward work colleague please tell us. If you see theft, please tell us.
  3. This is a safe place. Thank you for helping us ensure that.
  4. No staff member is permitted to serve themselves, ever. If you do purchase from then business, purchase from the customer side.
  5. Any staff discount is not to be added to already discounted items unless a manager agrees.
  6. If you want to buy something you do not take it off the shelf until you are ready to pay for the item. NO setting items aside.
  7. You are not permitted to buy something on a staff discount for someone else.
  8. No personal mobile phones at the counter.
  9. No reading behind the counter.
  10. No bags at the counter.
  11. Do not sit behind the counter.
  12. When a sale is over, COMPLETE THE SALE. Shut the cash drawer. Do not leave a completed sale on the screen.
  13. Only a manager permitted to remove money from the register during trading.
  14. Never put anything aside for someone who calls unless you know them and they are a regular shopper.
  15. The computers in the business are not to be used for personal use unless approved by the owner or manager.

This is a retail business.

Customers are our only source of revenue.  Greet them with a smile. Thank them for shopping with us when they leave. This means the shop floor is the hub of our operation.  Your focus on the shoo floor and our customers helps the business and this helps you.

If there is anything we can do to help you enjoy working here more, please let us know.

Every day we try and help our 3,000+ POS software customers beyond the software itself. We know that the stronger our own retail community the stronger we are as a company.

Bankable Advice for Small Business Retailers

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Engaged local small business retailers know that everyone’s got an opinion on how to run a shop. But what’s the best advice for small business retailers?

Here’s our top 7 tips, based on our own experience and decades of working with small businesses in providing POS software and even running shops ourselves:

  1. Use your data. Your POS software can tell you a lot about your business, from what products are selling to how often your customers visit. Use this data to make better decisions about your inventory, marketing, and staffing. yes, this sounds boring. But, it’s true. How your business has performed can be the best guide as to how it could perform.
  2. Connect your systems. The more you can automate your processes, the less time you’ll waste on manual tasks and the more accurate your data will be. less keystrokes = less mistakes = time saved = better business decisions.
  3. Look under the hood. Good POS software can give you insights into your business that you might not even know you need. Ask your POS software company what kind of data their software can track and report on.
  4. Set goals and measure performance. What do you want to achieve with your business? Once you know your goals, you can track your progress and make sure you’re on track. Our POS software can measure and report on valuable local retail business goals.
  5. Reorder what sells. Don’t waste time and money on products that don’t move. Keep an eye on your sales data and reorder the products that are selling well.
  6. Place products together. People often buy products that go together, so place them near each other in your store. This will make it easier for customers to find what they’re looking for and increase your sales.
  7. Train your staff. Make sure your staff know how to use your POS software and how to provide excellent customer service. This will help you create a positive shopping experience for your customers and keep them coming back.

Following these tips can help you run a more successful and profitable small business. Use your data, connect your systems, and look under the hood!

Now, for some extra advice:

  • Be customer-centric. Put your customers first and everything else will fall into place.
  • Be innovative. Don’t be afraid to try new things and experiment with different marketing strategies.
  • Be persistent. Success doesn’t happen overnight. Keep working hard and never give up on your dreams.

Tower Systems is grateful to serve 3,000+ local independent small business retailers in a variety of specialty retail channels.

Small business retail advice: how to discover fresh ideas

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You know what’s important, especially in local small business retail? Coming up with fresh ideas. Big ideas, small ideas, ideas for new traffic, products, and services.

But it can be tough to come up with new ideas, right? Sometimes you feel like you’re stuck in a rut. Sometimes you feel alone. Sometimes you feel like you are growing in … stuff!

Well, we’re here at Tower Systems to help you out. We serve thousands of retailers and have experience in local small business retail ourselves.

Here are some suggestions for ways to clear that blockage, to discover fresh ideas:

  • Try a sensory deprivation tank. It’s weird at first, but it’s a great way to relax and let your mind wander.
  • Cook a complex meal that you’ve never cooked before. Or bake a cake. Or do a jigsaw puzzle. Or build a model. Just do something that you’re not used to doing.
  • Go to a ballet or opera. Or a comedy show. Or a walk in the forest. Or sit in front of the ocean and look out to the horizon.
  • Shut yourself in a dark room and put on your favourite music and sing along. Or try yoga, or meditation, or have a massage.
  • Read a novel from cover to cover without interruption. Or do some gardening or other backyard work, or go for a long drive.
  • Have a romantic dinner with your partner at a place you’ve never been before. Or take an unexpected day off and treat yourself to some guilty pleasures.

The point is to get lost in experiences that are unrelated to your business. By getting lost, getting truly lost, ideas have a better opportunity of surfacing.

So go out there and have some fun! The great ideas will follow.

Why this advice from our POS software company matters.

Every day we connect with small business retailers about their businesses, through our help desk, in sales situations and elsewhere. Owning and running a local small business retail shop is challenging, time-consuming. Coming up with fresh ideas is hard. It’s necessary though. The ideas we share here are things we have tried, and found to work.

We love trying new things as we have found that in those unknown places creativity thrives.

Tower Systems offers retailers an alternative to the new costs for Lightspeed POS users following Lightspeed Payments changes

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We have been told by Lightspeed POS customers they have received an email advising higher costs if they do not wish to use the Lightspeed Payment platform.

Tower Systems does not retailer its POS software customers to use specific payment processing, EFTPOS processing platforms. There are no charges with any platform chosen.

Here is what one Lightspeed POS customer in Australia said a few days ago:

We have just spoken with LS regarding their new, unfair charges if you opt out of their payment platform, and when we asked what they were offering for this $240 fee, they could not actually provide an answer….despite the disruption it will cause, we will probably move to another POS system. We have also taken this to the ACCC here in Australia as I’m sure they will see this as the simple money grab that it is.

Here is another example from a Lightspeed POS customer in Australia:

The customer received an email from Lightspeed noting that the terms of the contract have changed. They’ll now be paying $700 per month extra if they continue using Tyro (and don’t switch to LS payment).

Retailers are unhappy with the email from Lightspeed outlining new charges should the retailer choose to NOT use the Lightspeed Payments platform.

Tower Systems stands ready to help retailers if they want to partner with a POS software company that does not force such a move.

Of course, it is critical retailers ensure they choose the right software for their business in terms of functionality. we are happy to demonstrate this, answer questions, learn more about your business and demonstrate the functions that are critical to you.

If, based on the information you share, we feel our POS software is not a good fit for you, we will say so.

Lightspeed has to own the decision they have made about Lightspeed Payments. We do wonder if the decision is a representation of what they look for in customers. Their May earnings presentation outlined for about what the ideal Lightspeed POS customer looks like.

Here at Tower Systems we love service locally owned independent small retail businesses in a variety of specialty retail markets.

Here are our POS software marketplaces:

Here’s what’s included: software licences for unlimited computers in the location, help desk support (phone or email) 6 days a week (incl Saturday), access to a knowledge base, after hours support call access for urgent support, Shopify, Xero and other integrations, access to our supplier invoice import tools.

Again, there is no payments related cost – we encourage retailers to choose the payments solution that is best for their needs.

Unlocking the Power of AI: Transforming Local Retail Businesses for the Future

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Embracing cutting-edge technology is no longer just a choice; it’s a necessity for businesses to thrive. The rise of artificial intelligence (AI) has revolutionised numerous industries, and local small business retail is no exception. By harnessing the power of AI tools, local retailers, small business retailers, can save time, gain a competitive advantage, and provide exceptional service to their customers.

Crafting compelling product descriptions can be a time-consuming task for retailers. However, with the integration of ChatGPT AI into Tower Systems POS software, this process has become a breeze. Simply input a few keywords, and within seconds, you’ll have ready-to-review description texts. This AI-powered tool not only saves time but also allows for creativity and customisation, enabling retailers to present their products in a unique and engaging manner.

Managing customer queries on a shop’s website can be a resource-intensive endeavor. Enter AI-powered chatbots, which can handle simple to moderate customer inquiries without incurring additional labor costs. These chatbots provide quick and accurate responses, ensuring customers receive prompt assistance while freeing up staff to focus on more complex tasks. There are already good examples of this in big and small retail businesses.

Composing effective emails or letters is an essential aspect of running any shop. AI can generate well-structured emails or letters for various purposes. From requesting refunds for underperforming products to negotiating rent reductions, AI platforms like ChatGPT can create compelling content by leveraging contextual prompts and relevant business information. With AI-generated drafts in hand, newsagents can swiftly review, edit, and send them, saving valuable time in the process.

Writing disposable social media content. If you have a product image and some keywords, AI could generate cohesive sentences for you in seconds.

Giving employees broader experiences and thereby making working in the shop more interesting. Let them show you what could be possible.

Finding new product category opportunities. Staying ahead of the curve is crucial. AI can be an invaluable tool for discovering untapped product categories and identifying trends. By leveraging AI algorithms, retailers can uncover hidden opportunities and expand their product offerings, catering to evolving customer demands.

Where more benefits will flow is in areas like buying where, too often, emotion gets in the way of good business decisions.

While there will be some in local small business retail who resist a greater reach of AI, soon enough it will be like the fax machine was a year or so after launch, an everyday part of business.

While, for sure, there is plenty to worry about with AI, especially in military and policing settings, there are so many other uses, like in local retail businesses, where we can benefit and improve what we offer our customers.

Tower Systems offers an alternative to Vend POS and Lightspeed POS for local independent retailers

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Lightspeed Vend which is owned by Lightspeed, is an overseas POS software product. They are spending up big to try and attract Aussie retailers to their POS software.

Their focus is on revenue from transactions. They want retailers to use their EFTPOS payment gateway.

Tower Systems does not preference any EFTPOS payment gateway nor do we charge fees associated with this.

We are focussed on making our money from POS software rental. W are a software company after all, not a bank.

So, when it comes to EFTPOS fees and payment gateway requirements and preferences we think your ill see a difference between Tower Systems and Lightspeed Vend and Lightspeed themselves.

We also compete with them is value, functionality and service. We think we compete well with each of Lightspeed and Vend which is owned by Lightspeed. on these important points.

Our service is Australian based, building and supporting here the software we offer. There is no offshore call centre, no contractors helping you out. Call us and it’s us you speak with.

Good service starts with local knowledge and marketplace specific knowledge.

Our price is a per month price. It’s not a price pitched that requires you to pay for a full year up front to get. Also, our price is all inclusive. There is no extra cost for more registers or for functions like advanced reporting, loyalty or some integrations. We know that price transparency is important. There is no lock in contract.

What our software does, its functionality, is considerable, deep, and regularly evolving. Serving 3,000+ retailers in a diverse mix of specialty retail marketplaces has seen us develop functionality that is comprehensive and useful in many different business sectors. This depth sees us stand up well in comparison to other products.

We make specialty retail POS software for specialty retailers. While we cannot match the advertising spend of Lightspeed and Vend which is owned by Lightspeed, we think we do match where it matters.

Choosing Tower Systems POS software, for the monthly rental cost, you have access to:

  • Unlimited registers. No extra cost.
  • Integrated accounting link. No extra cost.
  • Integrated e-commerce links. No extra cost.
  • Integrated payments. No extra cost.
  • Loyalty programs. No extra cost.
  • Advanced reporting. No extra cost.
  • Customer marketing tools. No extra cost.
  • Visual analytics dashboard. No extra cost.
  • Special customer orders. No extra cost.
  • Sell by fractions, sell by weight. No extra cost.
  • Integrated LayBys. No extra cost.
  • Customer gift vouchers. No extra cost.
  • Customised onboarding.
  • 24/7 support.

To go further, here’s what’s included in the monthly rental cost: software licences for unlimited computers in the location, help desk support (by phone or email) 6 days a week (including Saturday), access to a comprehensive support knowledge base, after hours support call access for urgent system down queries, access to our Shopify, Xero and other integrations, access to our supplier invoice import tools.

We are proud of this list, and our POS software, and our customer service. We are grateful to our customers who enable us to do this. They make us better at what we do.

What’s the best POS software for Shopify?

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Shopify is a terrific e-commerce platform that is made better for retail businesses thanks to an integration with smart POS software.

While we don’t know the best POS software for Shopify, we do know that our Tower Systems POS software is used by many local independent retailers who also run Shopify websites.

Our POS software is integrated with Shopify. we are Shopify partner.

The best POS software for Shopify is the POS software that best serves your specific business needs. This is what matters most – that the POS software serves the needs you have in your retail business.

Not all POS software integrates with Shopify. Some connect, but not direct.

Using the Tower Systems POS software you manage your inventory through our software and this inventory data, including images, flows to Shopify, and sales achieved through Shopify flow back to the Tower Systems POS software.

This is what good integration looks like: efficient, clean, stable and reliable.

We suspect that businesses that claim to offer the best POS software for Shopify do so as a marketing pitch only, and not with any evidence as to whether it is the best. How can they know? have they tested everything? Probably not. We haven’t. But, we are invested in delivering a good Shopify POS software solution integration.

Not all POS software Shopify integrations are the same. This is why we advise customers to be careful, to research thoroughly and to see first hand how it works.

Shopify is the website platform we recommend to most retailers we develop websites for as it is a platform anyone can manage after the new website is handed over. It is attractive, smart, intuitive and easily managed.

Tower Systems develops beautiful Shopify websites for small business retailers.  As the web developer and the POS software maker we can provide a solution tailored to your needs.

Our Shopify websites are developed to your needs, following a structured process, focussed on an outcome for you and your business.

All of our web development is done by our own team members, working in Melbourne, Australia. Being local web developers matters as they understand local retail better than offshore developers working through an Australian agent as if often the case.

If you are looking for the best Shopify POS software solution, take your time. Making the right decision is worth it.

Having the right address is critical

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Thanks to an integration in the Tower Systems POS software, our retail partners are able to enter correct and verified street addresses for customers. It’s easy, and accurate, as we have shown our customers:

Our approach in providing advice to customers is show, don’t tell.

How to handle consignment stock using POS software from Tower Systems

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Consignment stock is growing in popularity in retail, especially local small business retail. Here is advice from our POS software company on handling consignment stock.

We have developed this advice following work with gifts shops, antique shops and other businesses offering consignment stock and using our POS software.

Retailers who sell consignment stock, or commissioned goods (typically from a local supplier or artisan) and want to keep track of the products through sales and potentially receiving/returning stock. There are a few ways to handle this in the Retailer POS software from Tower Systems, using different setups, with their own benefits and limitations.

Three of the ways for handling Consignment stock in the Tower POS software are covered here, and since they are not mutually exclusive, you could mix them together to get something that works for your business. For all three methods, you can also arrive/receive stock through Invoice Arrivals, and Returns of the item can be done through Invoice Arrivals, without much change.
When doing arrivals and returns of consignment products, consider the following. If you need to see quantities on hand of the product in the system when you sell, you will need to arrive, or manually adjust the product quantities. Then, process returns on the products later. Alternatively, you can sell into negatives, and only arrive the final quantities of product later.

Using Supplier
A particular supplier can be assigned as a consignment supplier (or multiple suppliers). You can differentiate them simply by adding ‘Consignment’ to their names (or in any other effective manner).

Many reports in Retailer (such as Supplier Sales Analysis and Stock Listing Report) can be set to run for and exclude certain suppliers. The same can be done in stock ordering so this may be the easiest one to implement.

The limitation is that certain reports like the Detailed Takings report cannot be told to include/exclude particular suppliers.

The benefit is you can continue organising stock in Departments and Categories that are mixed with other, non-consignment stock. Carrying a larger amount of consignment products is also fine with Department names and stock tags on reports still meaningful and descriptive of the product itself.

Using Department
A particular department can be setup as a Consignment department, specifically used for holding items on consignment. This department could be named to include the word ‘Consignment’ to differentiate it, and can also be marked as an Agency Department. Agency Departments have the added feature of being able to be excluded as a tickbox option on many reports (e.g. Detailed Takings Report).

This can mean that the Department name is not as meaningful or descriptive of the products, which should be fine for small numbers of consignment products that are quite similar.

Many reports can be run to exclude Agency Departments (if used here) which can be very helpful. This includes the very useful Stock Listing report, which gives you a total stock value on hand.

Using Stock Tags
Stock tags can be created to track products on consignment, and you can have as many as is meaningful to your business without impacting or bloating reports and information.

E.g. Kitchenware Consignment tag, Foodstuff Consignment tag, Fashionwear Consignment tag.

These will need to be assigned to the relevant products.

The main drawback with this is that reports are only going to be able to include these products based on tags. The reports cannot exclude items based on these tags so if you need to run particular reports and easily exclude consignment products, this method may not be suitable.

The big advantage in using tags is allowing your products to be assigned to meaningful Departments together with other product. Any reports that use tags (e.g. Stock Listing report, Detailed Takings report) will also find it easy to list these products, and potentially show subgroups of the consignment products (if more tags were added) or include other products that have similar tags.

What’s the best POS system in Australia?

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It’s a question retailers often ask: what’s the best POS system in Australia.

The answer, of course, will be subjective as there is no one who has used all the POS systems in Australia, there is no one who could speak authoritatively to answer the question.

There will be people who can nominate a POS system they like over another, but that does not make their recommendation the best POS system in Australia.

The question itself is too general for a jeweller, for example, will want to find the best jeweller POS software while a garden centre owner will want to find the best garden centre software.

Specialist retailers want, in fact the need, POS software, a POS system that offers facilities for their type of business.

It is interesting to see the number of POS software companies in Australia that advertise for the keyword, best POS system in Australia. We suspect they do that because they know people are searching for that keyword. What people want, though, is an answer.

No one can honestly answer the question for the reason we outlined at the start of this post.

What plenty of us can say, though, is that we offer good software for specialty marketplace needs. That’s what we do here at Tower Systems. We have software made specifically for a range of specialty retail channels, and in some of those marketplaces, we dominate more than any other POS software company. That endorsement by retailers is an indicator of best.

Instead of asking what’s the best POS system in Australia we think a better question is what’s the best POS system for my business. It’s your needs that matter most here. That’s what our advise is to start with you, what do you need from a POS system and what value do you place on having that need served to your satisfaction.

Answer the question with your own question. Get that right, get a list of your must-have needs right, and know the value of satisfying them and you are on your way because you know, for sure, what you are looking for.

The best POS system for your business will be the one that satisfies your needs for the price you are prepared to pay. It’s as simple as that. Oh, it is possible that the company that matches your needs for the price you want is not advertising for the best POS system in Australia  keyword, because companies that spend a ton of online advertising may not have the investment in software development that you need to make the best POS system for your type of business.

When someone contacts us about our POS software, we like to start with questions, because we want to understand the needs of any prospective customer. It could be that our software does not serve your needs. We will say so if that is the case, as we should.

Stocktakes are so unnecessary in retail today, such a waste of time and money

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While our POS software has stocktake facilities to enable fast and accurate counting of inventory, it really is necessary for businesses to do them at the end of the financial year. The better approach is to:

  • Track all inventory arriving in the business at the point of arrival.
  • Track all sales, at the point of sale.
  • Track all returns at the point of return.
  • Spot stocktake parts of the business to get a read on theft.

These things alone, done with consistency and accuracy will provide the business with a stock listing, what you’d usually get from a stocktake, that is accurate for your financials and accurate for your taxation return purposes.

By having a tight and consistent approach to stock management at all appropriate gate points in the business and doing this work daily on stock movements, you negate the need for end of financial year work. This saves time, labour cost and results, actually, in more accurate business data.

Stocktakers, of course, will criticise this as this post makes the point that they are not necessary. the thing is, their manual processes, have been found to be inaccurate and, often, inappropriate.

For those who do want to do a stocktake, we make stocktake easy.

No, we are not talking about cutting corners or avoiding important and vital work for the business. Rather, we have a stocktake process that could save you time and help you know what you need to know today.

While doing a stocktake of the whole business is the traditional way, if you break it up and do sections of the shop when it suits, you could, through a rolling stocktake process, have more accurate data with a lower labour cost for the counting of stock.

The Tower Systems POS software lets you do part of the shop if you wish. That could be a shelf, an aisle, a section of the shop or even a single item. Of course, you can do a stocktake for the whole store too.

By doing a stocktake of a section or segment of the business, you can concentrate on high moving items, items more likely to be stolen or for some other reason. You can also schedule these sectional / spot stocktakes in a way that suits your labour availability. Finding half an hour to do a section in a daily roster could save the business money compared to bring people in especially to stocktake.

Having worked with 3,500+ local retail businesses for many years and participated in many stocktakes across a variety of product categories, our advice is that the rolling stocktake approach is usually more time efficient and financially beneficial to a business. This approach does provide you an earlier indication of possible theft challenges.

Good POS software gives you stocktake flexibility and this helps you drive value for your business.

Now, some quick fire stocktake questions, which we answer from the perspective of the Tower Systems software.

Can my shop be open while I stocktake? Yes.
Can I stop and start the stocktake? Yes.
Can I use multiple terminals to stocktake? Yes.
Can I use a hand help PDE or PDA? Yes, many brands are supported.
Can I use a laptop? Yes.
How long will it take? It all depends on your products, store layout and staff training. Time improves as they go usually.
How often should I do a stocktake? Once a year for the whole business or weekly in manageable time bites if doing the rolling approach.
Will you train us? Yes, we have excellent self-serve and one-on-one training resources and options.

Fixed price POS software connected Shopify web development helps small business retailers land and stay online

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While we are a POS software company that makes, rents and supports POS software for a range of specialty retail businesses, we also develop POS software connected Shopify websites, and we have done this successfully for years.

Our approach is fixed price, and it’s full service.

Web development, good web development, is expensive. We price our work on a break even basis.

The websites we create are beautiful, functional and valuable. This takes time. Our web development expert, who would work with any local retailer customer, is patient and focussed on process to deliver a commercially useful website for you.

Companies that cost less tend to only be able to do this by having the work done offshore, despite what they may pitch in their marketing. All our work is done in Australia, by Christina. This has a higher cost, but it means you are working with someone more likely to properly understand your needs.

We accept there are people who choose to go elsewhere for a website. To be true to what we do and to ensure we compensate our colleagues here appropriately, we are unable to discount the price, sorry.

Tower Systems offers to create a Shopify website for which you receive:

  1. Pre development consultation. This is comprehensive phone call reviewing your needs to understand your requirements more completely.
  2. A checklist of work you complete, to provide assets such as text and images for the website.
  3. A live Shopify site as per everything outlined here.
  4. Shopify theme choice. Included in the quoted price is the selection of a paid-for theme available from the Shopify Theme Store at https://themes.shopify.com/themes.  Themes are used to create the structure, look, and feel of your site so choose carefully.
  5. Shopify link. The Retailer POS software to link with Shopify. This link transfers to the Shopify site the following data points for each inventory item.
  6. A 2 hour Personal hand-over remote training session so you can manage the day to day running our your new live site.
  7. Three months of phone-based support assistance (not including changes) following delivery.
  8. A comprehensive pre-prep / handover document that provides support, written training and guidance on your next steps. This is the same for all our Shopify site customers. i.e. it is not document written especially for you.

Regardless of who you choose to create your website, here are tips we offer to help make setting up a Shopify site successful for you.

  1. Know why. Knowing why you want the website can answer plenty of other questions. For some it is to win new customers, for others it is revenue growth, while for ithers it is better service of existing customers.
  2. Keep it simple. If you are just beginning your journey into eCommerce our message is keep it simple. If you start simple you can get important learnings from which you can make informed changes.  Remember where you start will not be where you finish.  One of the key areas we see people over thinking is freight our advice is to keep freight an easy as possible by using the flat rate options provided by Shopify.  Then, once you understand your customers change and adapt.
  3. Know your narrator. Every website has a narrator, the person behind the scenes writing the text, responding to queries. Think about that person, how they speak, words they use, their manner. Think of this person as a character you create.
  4. Look at competitor sites online locally and overseas as it is beneficial to see what someone else is doing and learn from that.
  5. Only use unique images. If you use supplier supplied images, they may be on other sites and Google will know this. Google likes fresh content.
  6. Write your own product name / title. Use search keywords in the name – that is, what people are searching for. Google likes fresh content.
  7. Write your own product description and think about what shoppers search for.
  8. Do not load everything. Too much stock makes a site hard to navigate.
  9. Consider using a website name that is different to your business name. Online can benefit from a different brand to your in-store situation.
  10. Be open to additional sites. You may make more money from having multiple.
  11. Support the site with active social media engagement.
  12. Promote the site with an email monthly at least, using Shopify’s marketing features.

The simple way an $87.97 purchase resulted in a $165.00 add on purchase.

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Simple and cash beats points when it comes to loyalty marketing.

A customer spent $87.97 in a shop in suburban Melbourne last week. They were an infrequent shopper there. On their receipt, they received this auto generated voucher for $4.40.

 

They looked at the $4.40 amount and then looked back into the shop. A few minutes later they purchased $165.00 worth of products saying they might as well get these things here and save money.

They live an hour from the shop and were shopping locally with a friend they were visiting yesterday.

The $4.40 voucher was enough to encourage them, to give them permission, to spend the additional $165.00.

While our POS software offers integrated (and to no extra cost) points based loyalty marketing, it also offers what we have shown here. It’s a fresh approach loved by hundreds and hundreds of retailers in Australia and New Zealand.

It’s easy to implement. You have complete control over the settings. It’s backed with insightful management reporting.

Differentiating your business in your loyalty pitch can encourage shoppers to spend more, and to come back more often.

This facility also has offers a wonderful local community group engagement and fundraising opportunity.

Tower Systems is not your average POS software company and here is another reason why. In addition to creating the POS software and providing our customers with training, we provide business context, the burg between purpose, function and why. The why is what matters as too many businesses just copy others without understanding the why.

The loyalty offer we have described here goes into the why, as well as the value of differentiation for local indie small business retailers.

The story is real, the value already banked by the retailer. And, it’s a story we hear regularly from our customers, bonus value harvested from this very simple and self-funding opportunity embedded in our software.

Every version of our software has this facility. There is no extra charge to use it. It’s so easy. Customers can be reaping value after a minute or two.

We are grateful to our customers who share their feedback on how they are using our POS software in their specialty retail businesses. It helps us learn, it demonstrates to us and to prospective customers value.

How to Use Repairs and Jobs Module in the Tower Systems POS software for Grooming Business 🐶

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In this video, we show you how to use our POS software Repairs and Jobs module for a grooming business.

Although we don’t offer any designated facilities for managing grooming, we can use Repairs and Jobs to track what was done for a client, what service was provided, the cost of that, whether any goods were used, and allocate images.

We give you a run-through on how it works, including adding a new job, choosing a customer, assigning staff members, printing job cards, allocating parts and images, and finalising payments. You can customise fields and set reminders for customers.

This is another example of the flexibility, in our POS software, another way retailers are able to use something designed for one type of business, in another unrelated business.

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