New training helps small business retailers master POS software

Tower Systems is thrilled to have announced details of new training programs for retailers using our small business POS software.

From our POS software training page on our website, retailers can see the new topics along with repeat sessions of popular topics, training retailers tell us they love.

We are proud to continue our free online training workshops and to deliver these free, accessible from anywhere in the world, to our retailers. This is important to us as the weekly access is proof of our actions matching our words.

In selecting training topics, we go for bold topic descriptions that make the training sound different to your usual boring computer training – because the training is different, our trainers are engaged, personal and good to listen too. The training is interactive too, helping people get the best value possible from their involvement.

The new round of training just announced includes topics suggested by customers. We are grateful to customers who have engaged with us in suggesting and developing new training topics.

On-going training is important to POS software users as it helps them continue to learn long after the software is installed. This is our commitment to our customers.

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Why we have run a week of videos on this blog

We have published a video a day this week on this blog to showcase our approach to developing user training as well as marketing materials in-house here at Tower Systems.

The videos showcase how we share information to help our small business POS software users to learn more about our software in a more appealing way that plain reading and a more repeatable way than only one on one training.

Videos are used by us a part of a comprehensive arsenal of training and user support materials. We do not rely on one single medium. But videos are highlighted here as they are a real Tower AdvantageTM. They are a reason to expect a better experience through us.

Customers tell us they love the videos. here is one comment from this week.

I love your training videos and that I can ensure my team receive consistent advice on how to use the software. Thank you!

With close to 150 videos available to our customers, we have terrific resources from which our customers and their employees can benefit.

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Small business POS software user meetings in Auckland & Wellington next week

We are thrilled to be bringing our POS software user meetings to New Zealand next week – Monday and Tuesday. First in Auckland and then in Wellington, we will meet with our customers in a structured and open forum, outlining the latest software and encouraging suggestions for further enhancements.

Christchurch will be covered in a separate trip.

We have shared details with our customers and look forward to seeing them next week.

These latest meetings are an extension of our Australian national user meeting tour where the leadership of the company meets face to face with customers, answering questions, sharing insights and talking about the future of the software.

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POS software user meetings in New Zealand

We are thrilled to be bringing our POS software user meetings to New Zealand next week – Monday and Tuesday. First in Auckland and then in Wellington, we will meet with our customers in a structured and open forum, outlining the latest software and encouraging suggestions for further enhancements.

Christchurch will be covered in a separate trip.

We have shared details with our customers and look forward to seeing them next week.

These latest meetings are an extension of our Australian national user meeting tour where the leadership of the company meets face to face with customers, answering questions, sharing insights and talking about the future of the software.

 

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Free last-minute EOFY training for POS software users

Tower Systems is hosting one last end of financial year training session tomorrow afternoon, hours before the end of the financial year. This is the last in many such free training sessions and our well-received free 25 minute EOFY training video.

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we are grateful to our customers for their engagement with this free training.

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A fresh approach to POS software EOFY training from Tower Systems

Screen Shot 2016-06-27 at 8.14.19 AMThe long-form training video published to small business retailers using our POS software is proving to be a hit with plenty engaging with the video and ensuring they are informed how to be fully prepared for the end of the financial year.

The training video is another free training resource produced in-house at Tower Systems by our customer service team and our video production team.

This latest video was filmed during a live online training workshop – so it shows off that free training resource as well.

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FREE STOCKTAKING TRAINING FOR POS SOFTWARE USERS

Our end of financial year stocktake training for our small business retail customers is proving to be popular. Even the additional events we are hoping are filling up.

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These live training workshops are supplemented with our one on one free training for individual situations as well as training through our training videos plus our training through advice sheets accessible from our online self-serve knowledge base.

We are grateful to our customers for supporting the free training opportunities. Our experience is that participating in the free training helps people get more from their POS software and makes them less reliant on our help desk for assistance.

Our free EOFY stocktake training covers all a retailer needs to know to prepare for and undertake an end of financial year stocktake.

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AMAZING TRAINING RESOURCES FOR SMALL BUSINESS RETAILERS FROM OUR POS SOFTWARE COMPANY

Thanks to terrific in-house video training and production resources here at Tower Systems we are able to create a broad range of professional training videos to help our POS software customers. Sometimes, these videos have nothing to do with our software, they are more about business management.

Here is a a video from last year that we made for newsagents in the newsXpress newsagency marketing group on how to do boosted posts on Facebook.

Videos can range from deep into the POS software training to practical in-store training to how to understand business management reports to this type of video on how to promote the business.

The videos speak to our uniqueness as a POS software company.

Our customers engaged with the videos through direct play, through YouTube play and even through direct MP4 sharing that we undertake.

Video training is valuable for small business retailers. We are proud to make this investment for our customers.

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POS SOFTWARE REPORTS THAT WILL CHANGE YOUR BUSINESS

We love seeing this on our free POS software training booking page: a practical business management session for retailers FULLY BOOKED. We love it because this will be another group of retailers we help fall in love with practical outcomes they can leverage from their Tower Systems software.

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Each of our weekly training sessions has 15 participants – to provide everyone with time necessary for questions and discussion.

The continued strong bookings for all our free raining sessions are appreciated by all of us at Tower Systems. We are grateful for the support.

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MORE FREE POS SOFTWARE TRAINING FOR SMALL BUSINESS RETAILERS

Here is the latest round of free POS software training Tower Systems is proud to offer its customers.

Each one of these sessions is free to access, live and genuinely interactive.

We publish the list here as proof of us living up to our word of offering free on-going training.

Our customers can book any time online through our live training portal – another self-serve facility offered by Tower Systems to its customers.

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For a full list of free live POS software training, check out our website. From there you can book, see the topics, see the detail of what will be covered and add the event to your online calendar. Smart software training bookings, another Tower AdvantageTM.

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EASY ACCESS TO FREE POS SOFTWARE TRAINING

Screen Shot 2016-04-19 at 8.58.27 amTower Systems emailed its POS software customers today with news of additional free training opportunities. In addition to the weekly free live and interactive training workshops, the company announced additional sessions because some upcoming sessions are already full.

We make sign up easy with a direct link from the email. In fact, sign up is as easy as using the software itself and accessing our help desk. We embrace every opportunity possible to show engaging with good technology can be easy.

We are grateful to our customers for their support and love being able to serve them with this bonus training now on offer.

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EXTRA POS SOFTWARE TRAINING SESSIONS DUE TO DEMAND

Tower Systems is thrilled to announce the addition of the following training sessions due to demand for the original sessions:

  1. Meeting Name: How to handle non EDI invoices to keep stock accurate. Date: Thursday 12th of May Time: 2pm Description: See how easy it is to process invoice’s manually for suppliers that do not send electronic invoices to help keep your stock figures accurate.
  2. Meeting Name: Getting Ready for EOFY Date: Tuesday 17th of May Time: 2pm Description: Get ready for End of Financial Year now. What you need to do and the reports you need to run.
  3. Meeting Name: Retailer software settings you will be shocked you have access to. Date: Thursday 19th of May Time: 2pm Description: Help desk expert Colin Harris will show you settings you most likely don’t know exist that can help your enjoyment of the software
  4. Meeting Name: Stocktaking for EOFY Date: Thursday 26th of May Time: 2pm Description: Doing a stocktake in retailer and what option works best for you.

We are grateful to our customers for embracing our free training program. We know those attending training make better users of the software and better retailers.

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REAL POS SOFTWARE USER MEETINGS FOR SMALL BUSINESS RETAILERS

Here are more photos from our recent, in the last six weeks, regional and cap city POS software user meetings for small business retailers. We are thrilled to have met with many engaged and earner to learn retailers.

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It is one thing to write you have hosted a user meeting and another entirely to show it was real. What Tower Systems has delivered over recent weeks is real: every state, cap cities and major regional centres. And there are more to come. Plus we have our weekly live online workshops for people who cannot get away from their shops.

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POS SOFTWARE USER MEETING IN GEELONG, VICTORIA

IMG_8787We met with some of our Geelong region POS software users yesterday at the Mercure hotel over coffee, tea, muffins and quiche. It was a good business building discussion about our software and, more important, about business generally and opportunities for embracing change in a period of rapid and comprehensive retail change.

This was another session from which we learnt plenty and renewed business friendships.

We are grateful to our customers for their support.

Anyone can announce user meetings. It is another thing entirely to run them, share photos and other information confirming the meetings actually happened. Our blog posts show us living to the truth of our words. We are proud to do this.

Footnote: the photo is dark as the room was set to dark to make reading the screen easier.

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POS SOFTWARE USER MEETING ON THE GOLD COAST

12963424_10154704583659112_3860010628007360903_nWe had a terrific three hour meeting with some of our POS software users on the Gold Coast today. The session included training, one on one support and business growth discussions as retailers talked through plenty of opportunities for business growth using our software.

Today’s session was a good example of the added value of these events, from a diverse group of retailers and the retail experience we can bring to the opportunity.

Tomorrow, we are in Geelong, Victoria with another of our regional sessions.

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FREE TRAINING FOR POS SOFTWARE USERS THIS WEEK

Screen Shot 2016-04-03 at 9.09.06 amTower Systems is proud to offer free and live training opportunities for users of its POS software this week. We have two local user meetings, in Geelong and the Gold Coast and online. The two user meetings are the latest in our series of capital city and major regional centre meetings – face to face with our customers, providing free training and business development strategy.

The online session on End of Shift Reports is fully booked. We are running this session again in the coming weeks.

In addition to the live training opportunities, our customers continue to have access to an extraordinary library of video based training and text based training – making POS software training easy to access from anywhere and at any time.

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THE EASY WAY TO BOOK FOR A TOWER POS SOFTWARE USER MEETING

Retailers using our POS software can book for any other twenty face to face user meetings in the current series by using our online facility. There, we show all addresses and times and parking details. We demonstrate ease of doing business, transparency and certainty – all important things to small business retailers. With all bookings, loading to your calendar is fast and easy.

Take our Gold Coast meeting Tuesday next week. We have twenty-four businesses booked to participate. Here are the publicly accessible details:

Free Training: Gold Coast User Meeting
Time: Tuesday, 05 April 2016 08:00am
Training Type: Face to face
Duration: 3 Hours
Location: Mantra Twin Towns – Wharf St Tweed Heads NSW

Join us to learn how you can drive more value from the Tower Systems POS software. We will share business management, strategic planning and operational insights that will be sure to help you make more money in your business as a result.

These sessions are 100% free. Tower System provides the room, catering and access to senior management from our company.

The sessions provide an excellent business owner networking opportunity as well as an opportunity to speak with us. Indeed, a key reason for running these sessions is to get your feedback.

At the sessions we will launch a brand new cloud based product that leverages the data retailers collect in every transaction through our Retailer POS software.

Anyone can announce user meetings. It is another thing entirely to list the actual dress details and go through with it.

We think you can assess a software company by its frequency of user meetings, transparency of details and ease of booking.

The same is true for our weekly free online workshops. Our customers can book online anytime they choose.

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PERTH POS SOFTWARE USER MEETING

IMG_7647This morning we hosted a POS software user meeting and training session providing group wide and one on one training opportunities for our customers. We are grateful our WA customers love our commitment to regular live open training opportunities like this.

What is interesting about these sessions is the supplier assistance we provide – answering questions other suppliers ought to answer but cannot as they do not make themselves accessible.

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POS SOFTWARE SYDNEY USER MEETING A HIT

IMG_7629We had a terrific POS software user meeting in Sydney today, at the Novotel in Homebush. There was an excellent business building discussion around loyalty options – selecting what is right for your specific circumstances. This discussion was in addition to training on the latest release.

Having the leadership team of the company at these sessions is proving to be appreciated by our customers. It demonstrates our commitment to excellent customer service.

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MORE FREE POS SOFTWARE TRAINING FOR SMALL BUSINESS RETAILERS

Here are more free training opportunities for small business retailers using the Tower Systems POS software. Each of these sessions is live, interactive, accessible online from anywhere in the world and, free.

  1. Free up cash in your Business today. Wednesday, 16 March 2016 2PM.
  2. Stocktaking in Retailer for EOFY (New Zealand). Thursday, 17 March 2016 1PM.
  3. Make your Customer Display shine and drive sales. Wednesday, 23 March 2016 1PM.
  4. Getting Ready for EOFY (New Zealand) Thursday. 24 March 2016 1PM.
  5. Using Catalogues for seasonal sales. Wednesday, 30 March 2016 2PM.

Tower Systems runs these POS software training workshops weekly, sometimes two or three times weekly – all in service of our customers. We provide this free training to any of our customers at absolutely no cost to them.

In addition to the structured training, there is time in each session for questions. This can lead to some terrific online user networking.

We have been running these workshops for years. This is our actions being true to our words. It is one thing to announce training and another entirely to deliver on the training week in and week out.

All times noted are Australian easter Summer Time.

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HOW TOWER SYSTEMS IS HELPING NEW ZEALAND SMALL BUSINESS RETAILERS PREPARE FOR THE END OF THE FINANCIAL YEAR

With the end of the financial year approaching in New Zealand, Tower Systems has schedule a series of EOFY training specific for our NZ customers. The idea was suggested by a customer a few weeks ago and we loved it so we put together content for a live online workshop and have now announced dates to our NZ customers. Click here to access these are other free online training sessions by Tower Systems.

This is another example of listening to customers and working with them to help them get more value from their IT investment in our POS software.

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BRISBANE POS SOFTWARE USER MEETING HELPS SMALL BUSINESS RETAILERS

IMG_7462Wow! We had a terrific meeting with Brisbane area customers using our POS software today. There were plenty of questions that drove some terrific business discussions. The networking between small business retailers is certainly a valuable part of these sessions.

Free for all our customers, these sessions are wonderfully educational for customers and for us. Out of today we have picked up some terrific ideas for further enhancing the software.

Tower Systems is proud to be connecting with customers in this way. We are grateful to our customers for their support.

Today’s Brisbane sessions one of several for Queensland users this round as well as a range of online sessions for those in remote locations.

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POS SOFTWARE USER MEETINGS A POINT OF DIFFERENCE FOR TOWER SYSTEMS

Tower Systems is not your average POS software company. One way we demonstrated this recently is when we announced capital city user meetings a couple of weeks ago. Included in the free sessions will be retail management advice. These are not sales events – rather the goal is to help small business retailers leverage their IT investment for even better outcomes. The start time is 8am so as to not interrupt too much of the day.

Any POS software company can host user meetings and help facilitate face to face contact between POS software users, developers and senior management. Sadly, few do.

Our leadership team will be at all sessions and would welcome an opportunity to catch up with anyone on any topic.

FYI here are the details:

Launceston User Meeting
Date: 07/03/2016 Time: 8:00am
Venue: Quality Hotel Colonial Launceston
Address: 31 Elizabeth St Launceston TAS 7250
Breakfast: Coffee, Tea and Egg & Bacon Muffins on arrival
Parking: Limited Free onsite parking

Hobart User Meeting
Date: 08/03/2016 Time: 8:00am
Venue: Hotel Grand Chancellor
Address: 1 Davey St Hobart Hobart TAS 7000
Breakfast: Tea, Coffee and Swiss cheese and ham croissants on arrival
Parking: Onsite Parking available charges may apply, let the parking assistant know you are attending a meeting. Marketplace Car Park is open 24 hours and there is metered parking within close proximity to the hotel.

Melbourne User Meeting
Date: 09/03/2016 Time: 8:00am – 11:00am
Venue: Hawthorn Art Centre, Mayor’s Room
Address: 360 Burwood Rd Hawthorn VIC 3122
Breakfast: Tea, Coffee and mini tomato and cheese croissants on arrival
Parking: Free onsite parking – enter via Kent Street

Brisbane User Meeting
Date: 10/03/2016 Time: 8:00am – 11:00am
Venue: Quality Inn Airport Heritage
Address: 620 Kingsford Smith Drive Hamilton QLD
Breakfast: Tea, Coffee, selection of biscuits, slices, cakes and muffins on arrival
Parking: Limited free onsite parking and free street parking

Adelaide User Meeting
Date: 11/03/2016 Time: 8:00am – 11:00am
Venue: Rydges South Park
Address: 1 South Terrace Adelaide SA 5000
Breakfast: Tea, Coffee, egg and bacon muffin as well as fresh fruit served on arrival
Parking: Limited Free onsite parking as well as 2 to 3 hour free street parking

Sydney User Meeting
Date: 15/03/2016 Time: 8:00am – 11:00am
Venue: Novotel Sydney Olympic Park
Address: Olympic boulevard Sydney Olympic Park NSW 212
Breakfast: Tea, Coffee and ham and cheese croissants on arrival
Parking: Hotel car park fees apply: All day rate $25.00, or $13.00 for 1 hour, every additional hour charged at $5.00. Additional parking is available in P3, accessible from Sarah Durack Ave or P8 accessible from Herb Elliot Ave at a rate of $5.00 per hour

Canberra User Meeting
Date: 16/03/2016 Time: 8:00am – 11:00am
Venue: Mercure Canberra
Address: Cnr Ainsille & Limestone Ave Braddon ACT 2612
Breakfast: Tea, Coffee and a chefs selection of breakfast items on arrival
Parking: Free onsite parking at the front and back of hotel

Perth User Meeting
Date: 17/03/2016 Time: 8:00am – 11:00am
Venue: Assured Ascot Quays Apartment Hotel, Marina Room
Address: 150 Great Eastern Highway Ascot WA 6104
Breakfast: Tea, Coffee, whole fruits and warm muffins served on arrival
Parking: Free onsite parking available

Gold Coast User Meeting
Date: 05/04/2016
Time: 8:00am – 11:00am
Venue: Mantra Twin Towns
Address: Wharf Street Tweed Heads NSW
Breakfast: Coffee, Tea, Mini ham and cheese croissants and mini Danish on arrival
Parking: Free Parking available across the road from the conference centre at Mantra Twin Towns, there is a walk away connecting the hotel to the conference centre as well as a lift

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TOWER SYSTEMS ANNOUNCES USER MEETING TOUR

Covering all capital cities, this national POS software user meeting tour will offer personal insights, customer service and help to the Tower Systems user community of more than 3,500 small business retailers.

There is no cost for retailers to participate.

The cap city tour will be followed up with regional events – offering retailers around the country the opportunity to learn more about their chosen POS software.

This is another Tower AdvantageTM.

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