The most effective ways small business retailers can compete with big businesses and online is through efficient operation, accurate data and customer service touch-points that add appreciated value.
Tower Systems only sells its POS software to small business retailers. We help our customers achieve efficient operation, accurate data and customer service touch-points that add appreciated value. we do this every day in many different ways, tailored to the business niches we serve.
We believe in small businesses, their importance to local communities and their broader economic value.
Through our software, our personal in-store training, 24/7 human and locally based help desk service, regional user meetings, weekly online workshops and other touch-points we help small business retailers beyond what is usual for POS software companies.
Our company motto is we’re here to help. We take this seriously. Everyday, out motto challenges us to help our customers in ways they do not expect, ways beyond the software itself.
Founded in 1981, Tower Systems has evolved as technology has evolved. The software we sell today is generations away from where we started. We are proud to have served some of our customers for decades.
More than 3,500 specialty small business retailers in Australia and New Zealand use our specialty POS software.
To us, a specialty retailer is one that offers services unique to the channel, services that define the business. We embed in our software for each retail channel facilities that serve needs unique to that channel. We take pride in doing this and enhancing these channel-specific facilities as the needs evolve.
PERSONAL SERVICE MATTERS.
The Tower training is personal, one-on-one. It is delivered in-store, by someone with extensive retail experience.
The help desk help desk is based in Hawthorn victoria. When people call, the call is answered by a human and not a computerised phone system. We believe in personal service.
The company also offers free online training workshops where retailers can learn more and talk to each other about how they use the software.
Every customer has access to free one-on-one training year after year.
There are also user meetings around the country where people can meet the management and technical team in an open group setting for more free training and free assistance.