The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

How Tower Systems helps small business retailers sell online with Shopify connected POS software

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More small business and local retailers are selling online with beautiful websites created by the web development team at Tower Systems, working in close consultation with the POS software development team at the company.

In 2021, having a website, a beautiful website, for online sales is like having a fax machine or a photocopier was all those years ago in retail.

Through a consultative process, the web specialists at Tower help small business retailers using its POS software to discover how they can genuinely differentiate online to attract new shoppers, especially shoppers who are not local, shoppers who may otherwise not know the business exists.

By researching current search engine data as to what people are searching for, Tower Systems has been able to help small business retailers pivot online while using the existing business for labour and other overheads.

While the temptation is for represent to represent their existing physical retail business online, the most success is had by retailers who treat their website as a start-up, a new business. This is where the comprehensive keyword research by Tower can help unlock commercially valuable opportunities.

One small business retailer in Numurkah Victoria created a beautiful baby website, helping that business to expand their baby gifts and products offering and through this to find many shoppers interstate, adding genuine bottom line value. Today, the website for that retail business is one of the best you will see in that category.

All website development is done in Australia by the Tower Systems web team. They have delivered many websites for retailers. They have also delivered five websites through which members of a group sell collectively, to reach an even bigger audience.

While Tower Systems partners with the Shopify, Magento and WooCommerce e-commerce platforms, it is the Shopify platform that is most widely used for small business retailers.

The Tower web experts can offer guidance on shipping, methods of payment, marketing, pricing, product category structure, photos and more. They guide retailers from beginning to going live.

By connecting their website seamlessly to the Tower POS software, small business retailers are able to manage inventory and data efficiently and accurately.

We are grateful for all the retailers engaging with our web strategy and for their pursuit of sales growth through a diverse mix of retail opportunities.

VEND POS software search problems speak to a key challenge for cloud POS software

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VEND POS software reported customer, product and sales related search problems on their product status page over the last 24 hours, impacting retail businesses using their POS software. The situation is a reminder of a challenge for cloud based POS software. If the platform is down or experiencing an issue, all customers on the cloud based POS software platform experience the issue.

Here is the information from the VEND cloud POS software website about the recent issues:

While our Tower Systems POS Software can be run in the cloud and is used in the cloud by a bunch of our retailer customers, the majority of our small business retailer customers choose the in-house desktop hosted option, running in their business, 100% under their control. This approach contains any problem to their business in most situations.

While, for many, the benefit of centrally managed cloud hosted POS software is appealing, the risk of network wide outage is challenging. The cost of not being able to search customers or inventory or some sales could be detrimental to a business.

VEND reported another problem to its network a month ago, on Facebook:

It is important that small business retailers weigh up the risks to their businesses when considering cloud hosted POS or desktop POS. We serve either. VEND is a cloud based solution and that’s why the outage reported by them is one that it drawing attention today.

We wish the folks at VEND all the best to resolve the issue in a timely and complete manner. No software company wants to see another software company dealing with tech challenges that are impacting customer businesses, especially the businesses that may be vulnerable or businesses just recently coming out of Covid lockdown.

When we read of the VEND cloud POS tech challenges and the outages being experienced today with customer and stock searches and some sales searches, we took this as a reminder to look at our processes, our checks and balances, our platforms and the redundancy we offer our customers. It is a reminder to all of us to ensure that we actively help our customers run stable businesses using our tech with the least possible downtime.

Operating in a purely cloud hosted environment does put a business at risk, it makes them dependent on their provider to have processes and redundancies in place to serve their needs. This is critical in service of stable and interruption free trading.

If a retailer asks our opinion – cloud hosted POS or in-house desktop hosted POS, we share that we have ourselves run shops with our POS 100% in the cloud and we have run shops with our POS software 100% in-store, on the desktop. For a whole bunch of reasons, today we choose in-house. We like the control it provides and that we are not reliant on the internet and the infrastructure of others to keep the POS software accessible to us.

Melbourne Cup day help desk coverage

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Many of us at Tower Systems have today off as we are based in Victoria and it is the Melbourne Cup (it’s a horse race, apparently) holiday. But fear not, our help desk is up and running, support is at hand. Call any of our office numbers if you need help. We are true to our motto … we’re here to help.

POS software for baby shops helps in-store and online sales

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We are grateful to offer POS software for baby shops, to help them run more enjoyable and successful businesses and to help them maximise online sales.

Using our POS software, baby goods retailers able able to serve their shoppers professionally, leveraging their knowledge and experience in a way that genuinely differentiates the business.

This is a win for local retailers and good news for suppliers who support local retailers.

Embedded in our baby shop POS softer are tools that help retailers to pass on information key to showing off their level of specialisation, that which differentiates them from big businesses.

Tower Systems serves baby shop retailers with POS software as well as with websites that are connected to POS software. We also work with baby shop suppliers to help them to bring to life digital connections between retailer and supplier, to reduce mistakes and improve the foundation of better business management.

Thanks to our work with a range of specialty baby goods suppliers and our experience connecting our baby shop POS software with baby goods websites, we can being to life for a local independent baby shop in-store and online sales experiences that help the business find and serve new customers.

Using our software, baby shops can offer a range of tools, through leveraging benefits such as these in the software:

  1. Baby shop stock management, including stone details.
  2. Club pricing: Helps you attract community group members, groups like new mothers groups and family groups.
  3. BOGO: Increase sales with buy this and get that bundling. This is perfect for maximising aunt, uncle and grandparent purchased gifts.
  4. Warranty: Track details and leverage this for customer service.
  5. Sell anywhere: Using our Retailer RoamTM sell anywhere app.
  6. Seasonal reordering: Reorder inventory based on seasonal sales.

For a few dollars a day:

  • Get rid of manual books at the counter for LayBys, special orders, stock you need to order and more.
  • Cut dead stock and re-order based on data facts.
  • Cut theft by knowing what is being stolen.
  • Eliminate LayBy and get you paid sooner with buy now pay later.
  • Make price comparison harder with bundled packs.
  • Easily and consistently pitch locally sourced products.
  • Drive community group member engagement with group pricing.
  • Get one-time-only shoppers spending more with loyalty tools.
  • Bring customers back with reminders on dates important to them.
  • Save money on bookkeeping by integrating with Xero.
  • Leverage your knowledge on receipts and elsewhere. Sell you.

We are grateful to help local and independent baby shops thrive.

Training for retailers buying a business with the Tower Systems POS software already installed

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People buying a retail business have plenty to learn. Often, those sewing the retail business are not as thorough in their training as they could be. to help address this we offer personal training for those boys ng a business in which our POS software is situated.

We have packaged together two full days of new owner training. This is personal, one-on-one, training, tailored to the needs of that business, using the data from the business, ensuing that the training is relevant and appropriate.

This personal new owner training ensures that the new business owner knows the POS software and how it can be used to drive the business.

When we sell our POS software to a new business we always provide at least 2 days personal training. It makes sense that someone buying a business in which our POS software is already in use taps into at least 2 days of training. That is what this unique package of training  for new business owners is about.

This training is for new business owners. It reflects that our software is already installed and in use in the business … this makes the training different to what we would do for a fresh installation.

Through the training, we help new business owners develop their own business management processes relating to the POS software. We also can audit the prior use of the software and the data managed by the software, to help the new business owner make data-based decisions. We can also review the business practices of team members, to ensure they are focussed on proper use of the software.

This new owner training from Tower Systems is offered at a considerable discount for new business owners – to make it price appealing and thereby encourage them to make a decision that is good for business.

While new owners can learn the software through our knowledge base articles, our help desk services are priced on the basis that those using our software have been trained.

We know for sure that people who are trained love our software more.

We encourage all new business owners to undertake the new owner training package we offer. They will benefit and their business will benefit.

To find out the current cost of our discounted new owner training, please check out online shop.

Tower Systems helps small business retailers with the new normal, the Covid normal

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The Sunday Age today has a story from Dominic Powell and Simon Johanson about retail and the new normal. It speaks about how retail has changed through Covid and that many changes will stick:

From smaller shops to major chains such as JB Hi-Fi and Coles, the exodus from Australia’s inner cities is just one of the many effects of the coronavirus pandemic shopkeepers fear could persist well beyond the six to 12 months until the world has its vaccine.

As the article notes, there is no doubt that the surge in online will continue.:

Broader changes, like the rapid acceleration of online shopping, will be widespread and unstoppable. Retailers are already re-assessing their moribund bricks-and-mortar stores and spending millions on online platforms. “Omnichannel” (along with “resilience”) has been the jargon du jour for merchants through the recent corporate reporting season.

There is also no doubt, in our view, that the migration away from malls to the high street and regional, will continue, too.

We think that retail has fundamentally changes. Indeed, we saw this months ago ourselves in sales on our POS software. That surge, especially in niche retail channels and outside of shopping malls was an insight, which was inspiring to us and encouraging, too.

People working from home will want to stay working from home. So many benefit from this, they like it, the flexibility it offers. Businesses, too, like this as it plays well as to operating costs as in other ways in which the business operates.

We are an Aussie POS software co serving specialty retailers with locally made and supported POS software and beautiful connected Shopify websites.

We are grateful to be playing a role in helping small business retailers configure their businesses to adjust to serving these and related changes ion the high street and in regional and rural Australia.

The new normal is a more diverse, a more spread out, country. This is great news for our small business retail community.

We offer a fresh approach to POS software and selling online.

We’re not your usual POS software company. As retailers ourselves – 3 gift / pop culture shops and 6 online businesses – we know how we like to be sold to. we have our approach with our POS software.

The top 5 reasons our newsagency software is loved by newsagents

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Australian made. Australian supported. $185.00 a month.

We are grateful to serve close to 1,800 newsagency businesses with our newsagency software, double all other software companies combined.

We’ve owned and run newsagencies since 1996. With that in mind, we thought about what matters to us in our businesses…

  • Being current matters. We meet all the supplier standards including Epay, theLott integration, XchangeIT, Tyro, the banks, Newspower catalogues, GNS stock files, Xero and more. We help you save time, cut mistakes and cultivate better business data.
  • You can bank on loyalty. We help you to encourage people to spend more each visit and to come back sooner. We do this in a fresh way shoppers understand and like.
  • Safe decisions make for a better P&L. While following your gut can see you catch wins, safe decisions, those based on the data, are bankable. From data feeds from suppliers through your POS to accounting software, we help you nurture data for the safe decisions.
  • Not every shopper will walk past your door. A smart and seamless connection between your software and a website can help you sell to people you will never meet. It’s easy, certain and financially rewarding.
  • You are a key asset. You and the people in your business are a differentiator to big business competitors. Too often we see local newsagents not leverage themselves, not leverage what is unique about their business. Our software helps correct this … because you and your knowledge are an asset.

We also do the quarterly newsagency sales benchmark study and have done for 18 years. This is a valuable benchmark helps you see the future.

Our software costs $185.00 a month.

That’s right, $185.00 a month. For on as many computers as you need in the business.

There is no extra charge on top of this for support or updates. It’s all included.

How can we do this? We serve more newsagents than all other software companies combined. We leverage our size to save you money.

Included with our installation package is:

  • The latest newsagency software.
  • Remote, safe, installation & training by a newsagency business expert.
  • Data conversion, converting as much data as we can access.
  • 24/7 software support. Nothing extra to pay.
  • Software updates – released regularly. Nothing extra to pay.
  • Unlimited over the phone one-on-one training.
  • Access to an awesome online knowledge base with articles & advice.
  • Access to a private Facebook page where you can discuss any topic.

We are grateful to serve Aussie newsagencies with Aussie made and supported POS software.

Our local small business economic stimulus package suggestion for the federal government

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Back in March we pitched a package of stimulus ideas to federal politicians and here with little interest. Today, we pitch a modified version, reflecting feedback from small business retailers in our POS software community of 3,500 businesses.

These are ideas from people living it, not economists. They are immediately and locally beneficial successions designed to serve local communities and retailers in those communities.

Covid stimulus package for local small business retailers and the communities in which they serve.

Small business retailers are nimble and able to lift local economies faster than big businesses and certainly better than online businesses.

Here are six tips for politicians on steps they can take, decisions they can make to help lift retail, especially small business retail, as well as those local businesses with which small business retailers can quickly connect.

  1. Local shops refresh grant. Give every local retail business a grant of at least $25,000 with the stipulation that it is spent locally (at least within the state or territory) on capital works for the shop, to improve the shop. It could be for painting, carpentry, electrical, new aircon, new carpeting, staff training or similar. Proof of local spending in the form of an invoice from a local tradesperson or small business company with and ABN and more than a year of trading as recognised by the ATO – to avoid fraud. The management of this should be online with quick approval and payment. Note: the $25,000 is suggested to provide sufficient local economic stimulus.
  2. Local visual merchandising support. Keeping in-store displays can be a challenge for small business retailers. Fund a network of merchandisers to make a 2 hour call weekly on qualified independent small retail businesses, sub $1M retail product turnover (i.e. not including agency), ABN registered, trading for six months or more. With each visit to be about visual refresh of the shop. Cap the campaign at six months and then assess the economic value. Only local merchandisers to be used – i.e. not an overseas agency who hires local contractors.
  3. Local artists grants. Offer cash grants to fund buskers for local high streets, to make shopping locally more entertaining. Make the application easy. Focus on local artists entertaining in their local community. This serves the dual purpose of injecting cash locally as well as fostering the local arts. The application process should be online, approval fast and payment immediate.
  4. Direct all politician electorate spending to be with local small businesses. For printing, subscriptions, gifts, parties, cards, everything for a year purchased through a politician’s electorate to be through a a business in their electorate. Have the results assessed independently. Ensure that spending is fair, too, to benefit a variety of local businesses, and not dolled out as political favours. Shop local, shop small.
  5. Run a national shop small shop local ad campaign. Make it educational, smart, encouraging … guiding Aussies on the value to them from shopping local, shopping small. Help to understand the true value of shopping local, shopping small compared to the alternatives. The ad campaign should run regionally across multiple media platforms, giving preference to locally owned platforms with a track record for not managing their business to minimise tax. Yes, Amex does this. We need a campaign that is not credit card supported.
  6. Establish local currency systems. These work overseas on regional towns where local currency has more value than the national currency. It supports shopping local through a smart value structure. the government role could be on the tech back end to manage the currency – taking away capital cost from local councils. To find out more ab9out this, read up on the Bristol Pound.

This list could be much longer. It is offered here as a start, to get people thinking of practical ways to support shopping small, shopping local.

Corona is challenging the economy. While we am not economists, we suspect that giving money to people likely to spend it quickly and spend it locally would be good for the economy and at a pace that is helpful to overall economic performance.

This is all about boosting local.

EFTPOS and POS software solution for firearms dealers in Australia

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Tower Systems is proud to offer an approved EFTPOS and POS software solution for firearms dealers in Australia. This is a solution that meets the regulatory requirements of governments as well as of those handling EFTPOS and other financial transactions.

Being an Australian software company, we have been able to work with regulators to understand their requirements. Embedded in our firearms POS software are tools for appropriate record keeping.

Working with EFTPOS providers, we have been able to ensure that our firearms business software serves the needs of the EFTPOS businesses, enabling the processing of various types of card transactions for approved and accepted products and services.

Providing firearms retailers with certainty is important to us. We have taken the time to understand the regulations and requirements of suppliers and service providers. This enables its to provide a safe and sure firearms POS software and integrated EFTPOS solution. This is a Tower Systems advantage for firearms dealers.

We have seen situations recently where an offshore company had denied access to a firearms dealer, withholding customer payments because of an apparent overnight and offshore business decision, severely impacting the operations of a reputable local Australian firearms dealer. This is another example of why shopping local matters.

Firearms dealers looking for firearms software that is integrated with EFTPOS service providers and that helps them meet their regulatory obligations is here from Tower Systems. We are grateful to be able to serve and help the local family run businesses.

Tower Systems serves many firearms dealers with software for retail, inventory management, special orders, serial number tracking, customer record keeping and business data security to enable accurate and safe business reporting.

While we have decades of experience, our software is not that old as we replace it to keep it technically, visually and operationally current.

As recently as a few days ago we met with one of our integrated EFTPOS solutions partners to ensure that firearms businesses were accepted by them and that our POS software integrated EFTPOS solution helped firearms retailers. The confirmation has given confidence to firearms dealers, that there is an EFTPOS solution on which they can rely. Tower Systems is proud to being this to them, to serve their business needs in this way.

We all rely on teachers

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Today, as we should every day, we say thank you teachers! We rely on you to develop the people we will hire and rely in in business. So, thank you teachers!

 

How does the Tower Systems POS software compare to Vend and Lightspeed

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How does your POS software compare to Vend?

How does your POS software compare to Lightspeed?

We get these questions a bit. We think it is because both companies advertise extensively, attracting good leads.

We don’t know their software and cannot compare our software to theirs. But … we are happy to compare, function for function, in front of anyone. Anyone looking at vend or Lightspeed and Tower Systems can com[pare the systems next to each other.

They can comp[are importing supplier invoices, handling sales, workshop management, integrating with payment platforms and more.

This type of comparison serves the customer best, which is key, since the decision has to be theirs 100%.

Considering comparing Tower Systems and its POS software with vend and Lightspeed, we’d note this about ourselves:

  1. We are and Australian POS software company developing and supporting POS software for Australian businesses and NZ businesses.
  2. We serve more than 3,500 customers.
  3. We make all the software we sell. We are in control.
  4. The leadership team of our company can be contacted by any customer – all of our customers have direct mobile numbers and email addresses.
  5. Our software is updated regularly with most update content coming from customer suggestions.
  6. We train our customers. We do not outsource this.
  7. We run our own help desk. We do not outsource this.
  8. Our software can be run in the cloud or on a desktop in the business.
  9. Our software can be rented for a few dollars a day.

Our software is not right for every business it is considered for. We will gladly say we are not right for someone. It really does depend on their business needs. Understanding those is our starting point.

Is our POS software better than that from Lightspeed or Vend? seriously, we do not know. We have been serving specialty retailers for decades with software that evolves. Early in 2020 we released new software, fresh, innovative, visually current and technically advanced. This new software is gaining excellent traction, for which we are sincerely grateful.

If you think we could be a good fit for your retail business, take a look for yourself. reach out to us for a personal demonstration and, if you would like, a function vy function comparison with vend or Lightspeed or both.

There are other competitors, but these two are the most energetic we see.

POS software for produce / stockfeed / farm supply businesses

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  • $199.00 a month for unlimited terminals.
  • Australian made. Australian supported.
  • Major update out now.

Our Australian made and Australian supported software for produce / farm supply business offers many benefits. these benefits have evolved over time, as more produce businesses have engaged with the software and become part of the pool offering suggestions for the evolution of this software.

Included in the produce business software that we make and support is a catalogue of benefits including:

  1. Quote and invoice management. Strong, flexible, fit for purpose. This helps you easily quote and manage the quotes as they convert to sales.
  2. Trade pricing profiles supporting pricing flexibility for your customers. yes, you can have trade and retail pricing.
  3. Customer account management: Professional and accurate control. Managing customer accounts is structured and consistent.
  4. Pricing profiles. You can set pricing rules based on types of customers. You can serve different groups of customers with different prices.
  5. Sell by weight, including fractions. Yes, scale integration!
  6. Bagging up feed. Bag feed into smaller packs, with accurate stock data. You can make your own products and manage products and labour involved.
  7. Colour / size / style. Track what you sell at a granular level. This is called variants – you can track these products with flexibility and certainty.
  8. Genuinely informative receipts. You control design and detail. You have so much control.
  9. Pre-orders – pre-sell stock and be ahead of the game. Sell before you get the stock – it’s accurate and easy.
  10. Special orders – easily manage special customer orders. The special orders book is gone!
  11. Awesome loyalty through which you can easily differentiate. You can really stand apart with this tool that encourages more business for you.
  12. Seasonal reordering. Easily reorder inventory based on seasonal sales. Order based on the evidence.
  13. Weatherproof labels. Customers appreciate these.
  14. Electronic supplier invoice support – cut mistakes and save time. We will work with any supplier you point us to, to help make this a reality.

Rent our produce business software for $199.00 a month, giving you:

  1. Australian developed and supported produce business POS software.
  2. Software updates as we release them.
  3. Unlimited computer licences for your location.
  4. Support – help desk access.
  5. Training – unlimited one-on-one training over the phone.
  6. User documentation. Access to our searchable knowledge base.

Rent for $199.00 each 30 days, in advance. It can be cancelled at any time. You can also purchase the software outright if you’d like.

We are local. Tower Systems is an Aussie POS software co. serving 3,500+ specialty businesses. If you think we could help you, please call or email sales@towersystems.com.au.

We are grateful to business owners and staff in your channel who guide our software development. Their advice helps us make more useful software.

Covid normal discussion: do you really want business to get back to the way it was?

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This is a serious question.

Do you really want business to get back to the way it was?

Let’s start by saying – no, we don’t want business to get back to the way it was. The future is bright thanks to change as we have found and so many we work with have found.

Business back the way it was represents no change, no learning from the last 8 months, no reflection on what Covid normal may look like, no consideration of societal change.

Whether we like it or not, things have changed.

  • More businesses will allow more people to work from home, long after Covid, because of what they learned through Covid.
  • More businesses will continue with less the in-person engagement with their customers learned through Covid long after Covid is dealt with.
  • More businesses will sell to new people they discovered during Covid long after Covid.
  • Plenty of businesses and individuals who cut costs during Covid will continue with a tighter focus on cash.
  • Plenty of people who have worked from home will want to keep working from home.

Businesses that have benefited from these and similar Covid related changes will want that experience to continue rather than getting back to the way business was.

To us, the calls for business to get back to how it was are regressive. The future is always in front of us, never behind.

This is why we think that the businesses that have a good Covid are the ones best positioned for a brighter 2021 and beyond. They are most likely the businesses run by people who have not complained and moaned their way through Covid.

We get the calls to open up, get the economy moving and the like. However, for plenty, their economy has been moving. This is especially true in regional and rural Australia as well as in the high street.

It’s critical that all retailers are focussed on the (cliché alert) new normal of more people working from home, less CBD / business centre foot traffic, more online sales and the associated changes in what sells and when. That is where good business will be found, in those areas of change, not back the way things were.

The year presents us excellent opportunities for embracing change, leveraging what we have learnt since March this year and rapidly leaning into what we see emerge as we expect the pace of change to increase. This will be a consequence of Covid, what people have themselves learned through Covid and also a consequence of the Covid recession.

No, we are not looking for business to go back the way it was, we are too busy looking to the future, which does look exciting.

Advice for small business retailers considering a POS software connected website

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We have heard from another retailer who has been ripped off by someone for website development. This is happening too often, with small business retailers carrying the cost of the rip off financially and operationally.

In this latest instance, they were promised the world and delivered a mediocre website that is not POS software connected.

Based on years of experience developing POS software connected websites and decades of experience developing POS software, we have advice for small business retailers considering having a website developed for their business and connected to their POS software:

  • Choose a local web developer. Choose a person or business who is local, in the same country (and state even) as you.
  • Be careful. Some businesses may present as local when they are not. Sometimes, an offshore business will use a local agent who comes across as the web developer.
  • Look at recent sites. Ask for a list of websites they have developed in recent months. Look at the sites. Talk to the business owners to determine their happiness.
  • Know what is included. Get a list of exactly what will be delivered with the website and any costs associated with choices you will be asked to make along the way.
  • Be clear about what you want. The site is a key tool for your business. It is essential that you are clear as to your requirements, clear about what you want.
  • Know what you like and don’t like. It can be very helpful if you have a list of websites you like and a list of websites you don’t like.
  • Get it in writing. Ensure that what is agreed is documented, fully documented. Do not sign off to proceed until you have happy with the documentation.
  • Be in control. The website is your shop window. Control your images and text to ensure this window on your business is what you want to see.
  • Pay on completion. While paying a deposit is important and, indeed, fair and essential, holding a portion of payment for completion is important. It keeps the web developer focussed.

Getting the best website for your retail business depends on your level of engagement before starting the project and through. Our encouragement to retailers is that they engage because it is this engagement that will deliver the commercial outcomes you seek.

Tower Systems releases free Covid contact training tool for small business retailers

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We have released to our POS software customers today a free contact tracing initiative through our website that enables our customers to easily collect the details of people entering their business in a format useful to health authorities should that be necessary.

We have done this because state and territory governments have not agreed on a consistent approach and because we think manual record keeping is not ideal in times when health authorities will want a fast response.

Using our approach, we collect and securely store customer details and allow our retailers, and only our retailers, to download these based on selection criteria you enter.

We generate a QR code unique to each business. Customers scan this and are taken to a page we create for each business where they enter their name and mobile number. They can optionally enter their email address. We tag this data with the date and time. That’s it. Their visit is tracked. If asked, retailers can show authorities that they have a process in place for collecting this data. For those without a phone, collect the data manually, on a clip-board.

As we gain use experience with this facility we expect to enhance it further.

We have also shared a template document to use at the front of a store, with the sample QR code replaced with the store’s QR code:

We have developed this free QR code based contract tracing tool to help our small business retailer community to be well equipped for helping health authorities should there be a Covid diagnosis that connects with the retail business in some way.

This is another way we can give something back to the small business retail community, a community that is so important to our business.

We have seen with Covid that the ability to quickly track those who may have had contact with someone who tests positive it critical to the public health response.

This contact tracing initiative from our POS software company could be a useful tool. From the outset, we knew we have to deliver this without cost to small business retailers.

We are grateful to those on our team who have brought this to life and our own retail stores where we tested this to ensure its practical usefulness.

With Covid here for a while longer, having tools like this for rapid response is critical for the economy, critical for our small business retail community.

Updated Australian made POS software for jewellers and jewellery retailers

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New jeweller software update just released.

$199.00 a month for unlimited terminals / licences.

We are grateful to have welcomed 20 more jewellers to our jeweller software community of hundreds in the last few months.

We are also grateful to have welcomed more jewellers to our jeweller software connected Shopify website community in recent months.

That is, more jewellers using our jeweller software in-store and selling online.

Using this software, you have access to:

  • Loyalty facilities through which you can genuinely differentiate your business, like seriously … shoppers respond to the levers you can pull, and your business benefits.
  • Sell online, easily. Our Shopify integration is seamless, official and easy to use and manage.You can pass images and data to the website. Sales come back into the Tower software.
  • Special orders: tools that enable you to sell in advance of having physical stock to sell.
  • Repair facilities through which you can track and manage in-house and offsite repairs.
  • Colour / size / style: smart and efficient inventory tracking.
  • Event marketing through which you can create contact lists of customers based on anniversary, birthday and other life event dates.

See our Australian made and supported jeweller software live in a personal one-on-one Zoom demonstration. Email sales@towersystems.com.au.

Jewellers actively suggest software changes. We love this. Indeed, more than half the content of jeweller software updates come from suggestions.

The true test of any jeweller software is whether it helps a jeweller business be more successful, enjoyable and valuable. These are goals we have for our jeweller software.

Our focus is software. We are not consultants. We don’t lock you in with consulting fees. We want to empower you with tools that enable you to be in control, that enable you to lead the business.

We believe in local businesses serving local needs. We offer terrific training on using data to follow success opportunities. Businesses are different, with each having their own experiences and success opportunities.

Here are some other benefits of the Tower Systems jeweller software:

  1. Jeweller stock management, including stone details.
  2. Club pricing: Helps you attract community group members.
  3. BOGO: Increase sales with buy this and get that bundling.
  4. Warranty: Track details and leverage this for customer service.
  5. Sell anywhere: Using our Retailer RoamTM sell anywhere app.
  6. Seasonal reordering: Reorder inventory based on seasonal sales.

We have a structured and personalised on-boarding process, which includes:

  1. A pre-installation training and information pack and assistance.
  2. Personal, one-on-one training for your business. 2 days, delivered remotely.
  3. Plus, unlimited follow-up training.
  4. Data conversion. Conversion of all customer and stock data possible. Help with supplier stock files and electronic invoices.

See this software live. Find out more about our $199 a month offer. Email sales@towersystems.com.au.

Tower Systems helps newsagents with sales benchmark study

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We have completed our latest retail sales benchmark study for newsagents and released the results. This is a considerable body of work done for small business newsagents and businesses that supply them.

The analysis is something we have done for almost 20 years. We hope you find it useful.

Newsagency sales benchmark study results: July -October 2020 vs. 2019

Based on comprehensive sales data for July through September 2020 with data from 2019 from 128 newsagency businesses across Australia in city and country locations, high street and mall, the latest newsagency sales benchmark study is revealing as to the impact of Covid on our channel and the value of location.

  • Covid restrictions have benefited many newsagency businesses.
  • High street locations have fared better than shopping mall locations.
  • Regional Australia has performed better that capital city Australia.
  • Diversification of product mix is key to traffic generation.
  • Magazines are back on their pre-Covid trajectory.
  • There are winners and losers.

I have data from a mix of branded and un-branded newsagencies as well as a mix of states and territories in the data set.

Given the extraordinary gap in performance, I share the results for different cohorts, because reporting them as one dataset does not make sense this quarter.

Victorian newsagencies.

Victorian newsagencies have had a good second Covid lockdown. Their newspaper, magazine and lottery products performance is better than other states, because of the lockdown I think.

All but one Victorian high street business I have data for is up on on 2019. The biggest increase relates to average sale value, this has spiked considerably, as you may expect. The categories that have performed best in Victoria this quarter in terms of year on year growth are: cards, gifts, plush, jigsaws, home decor and games.

Even though the data is up to September 30, 2020, it is interesting to see Christmas doing so well in Victorian businesses that had it out. This augurs well for the season.

All Victorian shopping centre businesses are down. Shopping centres are in for a rough few years I think.

Now, outside of Victoria…

Regional high street businesses.

  • Transaction count change: up 3%.
  • Revenue change: up 7%.
  • Basket size change: up 13%.
  • Newspaper unit sales: down 11%.
  • Magazine unit sales: down 9%.
  • Card revenue: up 7%.
  • Stationery revenue:  down 8%.
  • Gift revenue: up 19%. 80% of businesses report selling gifts.
  • Toy revenue: up 11%. 10% of businesses report selling toys.
  • Puzzle revenue: up 43%. 25% of businesses report selling puzzles.
  • Instant lottery revenue: up 26%.
  • Lottery revenue:  up 7%.

City high street newsagencies.

  • Transaction count change: up 1%.
  • Revenue change: up 5%.
  • Basket size change: up 9%.
  • Newspaper unit sales: down 8%.
  • Magazine unit sales: down 9%.
  • Card revenue: up 6%.
  • Stationery revenue:  down 8%.
  • Gift revenue: up 9%.
  • Toy revenue: up 11%.
  • Puzzle revenue: up 60%.
  • Instant lottery revenue: up 28%.
  • Lottery revenue:  up 4%.

Regional shopping centre businesses.

I do not have enough businesses in this group to safely report.

City shopping centre based newsagencies.

  • Transaction count change: down 22%.
  • Revenue change: down 31%.
  • Basket size change: up 2%.
  • Newspaper unit sales: down 13%.
  • Magazine unit sales: down 11%.
  • Card revenue: up 4%.
  • Stationery revenue:  down 17%.
  • Gift revenue: up 11%.
  • Toy revenue: up 9%.
  • Puzzle revenue: up 22%.
  • Instant lottery revenue: up 28%.
  • Lottery revenue:  up 5%.

Note. 

These are averages. The gap between those doing well and those not doing well is considerable. It is important that newsagents look at their own data as the most important competitor they have is themselves. The trading period from the past against which you compare results is your competitor. Look at those numbers more carefully than you look at these benchmark results.

What have we learned from the last 8 months?

  • High street retail fares better than mall based retail.
  • Diversification in newsagency product offering drives better shopper visit efficiency.
  • Having an online presence is vital.
  • People want to connect – this is one reason cards are doing so well.
  • Postable gifts are selling well.
  • Safe buying is key.

I am grateful to all newsagents who shared their data for inclusion in this study.

New $185.00 a month Bike shop software helps local bike shops compete

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The new Bike shop POS software from Tower Systems is proving to be a hit among bike retailers.

“We launched new bike shop software in March this year,” commented Mark Fletcher, Managing Director of Tower Systems. “It delivered a fresh look and feel, a new database engine, new functions and more connections for things like selling online”.

“Since March, we have delivered two more updates thanks to advice from bike shop owners and staff on how we can help them in a rapidly changing marketplace and economy.”

This bike shop software has been built in Australia to serve Aussie bike shop retail, workshop and business management needs. It also helps bike shops leverage club and community group relationships.

In the workshop, this software tracks all parts and labour used in a service or repair job, without needing external software to get the job done.

Serial number tracking tools in the software let bike shops accurately track items with serial numbers. This also helps with insurance and warranty work.

The electronic supplier integration tools make loading electronic invoices and stock files from suppliers easy.

The customer relationship tools help bike shops understand and leverage the lifetime value of customers, a value metric that is quite different to any other retail channel.

Embedded in this bike shop software are facilities through which bike shops can leverage their intellectual property for competitive advantage and tools for serving and leveraging cycling club members.

“We are a proud Australian software company serving local Australian retailers and grateful for Australian retailers buying local and supporting local tech jobs,” commented Gavin Williams, Tower Systems Chief Operating Officer.

The Tower Systems Bike shop software costs $185.00 a month, for access on as many computers as a business runs in a location. The $185.00 capped pricing approach makes accessing the software cost effective for bike retailers.

There is no credit check and no long-term contract to sign.

Already in use in 350+ bike shops in Australia and New Zealand, the latest update is set to expand this.

Using this software, bike shop staff can also manage online sales, colour / size / style, insurance claims, warranty tracking, marketing, linking to Xero, links to suppliers and selling online and through Bike Exchange.

This software also offers and genuinely different loyalty tools that are tuned to the needs of bike shops and shopper engagement patterns in bike shops.

Bike retailers can share knowledge through the software, too, better connecting their business with local riders, demonstrating the value of shopping local.

Linked to Shopify and Magento, selling online is easy, too.

This software costs $185.00 for each 30 days, which includes software, help desk support and access to updates.

Find out more: www.towersystems.au/bike

If you have not seen the Tower Systems bike shop software this year, you need to see it to know what it can do.

Organise a safe online personal demonstration for your business. Please call 1300 662 957 or email sales@towersystems.com.au.

If you are not ready for a demonstration, find out more online: www.towersystems.com.au/bike

Helping Victorian retailers reopen

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With the opening up of retail in Victoria as announced by the Victorian Premier this afternoon, we stand ready to help members of our small business retail community to be ready to open up.

Our help for Victorian retailers opening up includes data preparation, training catch-up, back-up checks and business process reviews.

With some shops having been closed for months, catch-up training is helpful.

We are doing this work without distracting from our work for the majority of our retail customers who are open and trading already.

POS software for key cutting businesses in Australia and New Zealand

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Our POS software is used in many unique retail and service business situations. We are grateful to discover its value as software for key cutting businesses.

We discovered this when a key cutting business looking for software discovered us by searching online. They looked at our POS software, tested it and installed it in their business. Their experience became our experience. We have learnt through them. And, now, we appreciate more key cutting businesses using our POS software.

It turns our that in our POS software that make it good POS software for key cutting businesses. From tracking customer orders, to handling special orders, to managing jobs, to inventory control to offering an online sales integration through Shopify and more, our software works for key cutting businesses.

Here’s a video we shot last week where we touch on some of the facilities in our key cutting software that serve these businesses well.

We especially like the integration of shopper engaging request details on a copy of the receipt, to bring structure to that request and thereby provide a job card for what is essential a simple and rapid-fulfil service.

By being able to track the mix of products and services sold and to report on this based on time, day, occasion and more, the key cutting business can adjust business settings to maximise the opportunity. This software offers terrific reporting to enable this.

Being a personal service, key cutting businesses benefit from sound business process structures. Our software can help encourage this, especially in small businesses where labour costs can be high. We can help a business manage this to be more beneficial for the business.

Our POS software for key cutting businesses will continue to evolve as we add more of these businesses to our customer community. With each new customer we learn more. We are grateful for this.

This year alone, in 2021, we have released five software updates. Each has enhancements suggested by our customers. They are inspiring as to the changing needs of retail.

Tower Systems is an Australian POS software company serving 3,500+ small business retailers across several specialty retail channels in Australia and New Zealand.  We only serve small businesses as their needs are specialty and we are a specialty POS software company.

Call or email to connect with one of our skilled sales people: sales@towersystems.com.au.

Here’s what life in stage 4 Covid lockdown has been like for our small business in Victoria

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Our head office is located in Hawthorn, Victoria, in suburban Melbourne, which has been in stage 4 lockdown since early August.

The gap between the end of the first Covid lockdown and the start of the tougher stage 4 was barely a month.

Back in March, when the impact of Covid became known, we made some decisions about the operations of our business that have meant the changes to restrictions have not impacted our business. These were changes any business could make. Indeed, with hindsight, they are changes we could have made years ago.

Even though our business is considered essential given the nature of our work and the customers we serve, we decided, back in March, to move to a remote operation for 85% of our work force of more than 50.

This meant bringing forward transition to our new VoIP phone system, expanding our Zoom capacity, expanding our Microsoft Teams capacity, providing team members with tech at home and putting in place financial compensation for folks working from home.

The tech changes were implemented over 2 days. They have served us well.

With plenty of our workforce usually in retail every day, helping our customers, we had to fundamentally change the way we worked. You cannot do online what you’d usually do in a shop installing software or training people. We adjusted and our customers adjusted.

Today, we’re almost 100% online in what we do and in our service delivery. If, however, a customer wants us in-store and it is essential to their business, we can do this, in stage 4 and outside of stage 4, and we have done it.

From a sales and marketing perspective the changes have been significant. We used to do at least 16 trade shows a year. This year we have done 1 and next year we have none planned. Instead, we have found new and, indeed, more useful ways to connect with prospects.

The result has been an increase in sales. This is good news for us, our team members and our customers. We are sincerely grateful.

Over recent weeks, we have brought several more people into the office as we have some team changes and new colleagues to meet.

While Victoria waits to hear when stage 4 will end, here at Tower Systems we see no major changes to how we operate through the remainder of 2020 and into the early months of 2021.

This new way of operating is offering team members more time with family, lower out of pocket costs and opportunities for healthier lifestyle choices.

We have learnt plenty navigating Covid, benefiting our business and all who work here. This is the good news story we’d like to see media outlets cover – what we have learnt and the benefits leveraged as a result. There are plenty of good news stories like ours.

We get that stage 4 restrictions in Victoria have been challenging. They have also provided opportunities.

We are optimistic about 2021 as we have a terrific base from this year on which to build … and for this we are sincerely grateful.

Thank you teachers

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Teachers are the most wonderful people. They educate, nurture, encourage and celebrate students who get jobs and work in our businesses and the businesses of folks we know. teachers are so important in society and that importance has been more evident in 2020. So, today, we thank teachers

Saturday POS software support

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Our office is open and we’re here providing assistance to retailers using our POS software today. This is a usual Saturday for us even though it is AFL Grand Final day.

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