The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

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Why the national cabinet position is not sufficient help for retailers – SME retailers need a 100% rent subsidy for 3 months

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While the decision of the national cabinet over a week ago on a mandatory code for retail tenancies of small to medium enterprises is welcome, it gets nowhere near addressing the urgent and dire financial challenges facing many small business retailers.

Having talked with many retailers in a range of channels since the adoption of the code, the biggest challenges are being faced by those in larger centres. Whereas many, not all but many, high street and independent landlords are agreeing deals that are usually considerably better than forecast in the code, shopping centre landlords are slow to negotiate and demonstrating no willingness to go beyond the code.

The code allows for a rent reduction based on the quantum of reduction in revenue. In one business I know of with base rent at $16,000 a month, turnover is down 50%. The code suggests a rent reduction of 50% on the basis of the revenue decline, with half of the reduction being waiver and half being a deferral.

The retailer in our example could expect a waiver of $4,000 a month and a deferral, to be paid later, of $4,000 a month. That is if their landlord is fair in their approach.

The decline hit the retailer from early March. The landlord says the code will not apply until April.

Prior to COVID-19, the business had annual revenue of $1,130,000. It’s average GP% then was 35%. Out of the $395,500 GP it paid $192,000 in rent, $143,000 in wages and $42,000 in overheads, leaving $18,000 in profit – in broad terms.

Revenue is now down 50% and is likely to fall further. In addition to the decline in revenue has been a shift in what shoppers purchase. The average GP% has fallen to 29%.

Here is what an average month looks like. This example does not allow for retail peaks and troughs, like winter. Revenue: $47,500. GP: $13,775. Rent: $8,000. Wages: $5,000 with hours significantly cut. Overheads: $2,800 with all possible cuts made. The business is in the hole for $2,025 a month. However, in the rent number in this example, I have not factored that half of the reduction, $4,000 is deferred, not waived. This makes the hole worse.

The owners are at maximum borrowings. They have no fixed assets against which to borrow.

The question the owners have is – do we continue to trade and lose $2,025 a month plus the $4,000 a month deferral and in six months and be at least $36,150 worse off? … knowing that realistically, the loss will be closer to $80,000 based on the current trajectory.

Talking to the owners their position is the government regulations on social distancing are what have stopped people shopping. They created the situation where our business is now no longer viable. While we support what they have done, they have left us with a financial obligation that we are considering not accepting. We think going into administration now is the best option for us, to not extend our personal exposure.

This scenario is not uncommon. It demonstrates the inadequacy of the SME retail tenancy code of conduct.

We accept it is a complex issue to address. We think that state and federal governments need to immediately agree to themselves fund 100% of occupancy costs, rent, outgoings, marketing, for 3 months from April, with a goal of a better plan being developed prior to the end of June.

That move would keep landlords and retail businesses afloat. The downstream benefit would be cash in the economy, people in jobs, fewer businesses collapsing and, I suspect, lives saved.

Note: this example is not one of our retail  businesses and is not a newsXpress business.

Small business retailer COVID-19 meeting: what are you discovering

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We are facilitating a free meeting for any small business retailer for tomorrow, Friday, to discuss COVID-19 and specifically what you are discovering through this.

No need to book fr this free interactive online session:

Topic: Retailer COVID-19: what are we discovering?
Time: Apr 17, 2020 10:30 AM Canberra, Melbourne, Sydney

Join Zoom Meeting
https://zoom.us/j/92874302487?pwd=di9tQnNlWXpzNU0zN2NxeHBFT1dRUT09

Meeting ID: 928 7430 2487 Password: 518937

Tower Systems helps small business retailers access rent relief and JobKeeper

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We are grateful to be helping many Australian small business retailers access the JobKeeper support package released by the Australian government as well as practical and appreciated rent relief from retail tenancy landlords.

Through our POS software we report on business performance in a consistent and safe way that authorities can trust. We deliver to our retail business partners access to reports that can be audited if need be, proven to offer accurate and unadulterated data on which the tax office, other government departments and landlords can make decisions.

As was proven in the 1990s and the early 2000, the data managed by our software is safe, secure and tamper proof. We do not provide retailers with a back door through which they can manipulate data to serve a narrative they prefer, which may differ from the truth. We are grateful to the ATO for the work we did with them on this during a fraud investigation of another. As tech advisors we helped and gained a terrific insight.

Our retailers can trust that through our software we report safe and good data that can be used to provide evidence for JobKeeper, through accurate BAS preparation, and thereby tap into rent relief options thanks to the national cabinet code of conduct agreed over a week ago.

We work with our retailers on these fronts, to help them achieve the outcomes that are financially key to their businesses on these fronts. We are doing this while doing what is traditional for our POS software co: making good software, supporting it, selling it to new businesses, delivering training and offering business level help to any customer who asks.

We understand the test requirements for JobKeeper and that accurate BAS data is key. Our POS software is POS software that authorities can trust and because of this small business retailers can trust. being a local Australian PSOs foetar4e company developing and supporting local Australian software we are geared to help right now when it is needed most -0 accurate reporting to Australian standards is critical.

This is our help for small business retailers. It is real and made for these times. Shonky POS software businesses have no place in business today. Sadly, there are some still around.

Personal local support key to Aussie retailers in POS software selection

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Here at Tower Systems, our POS software help desk is Australian based, serving retailers in Australia. We are proud to be local, to offer local support that is delivered by people who live here and understand local business.

Too many POS software companies selling to Aussie retailers do not have local help desk support.

With Aussie retailers pitching buy local to their local communities, we are grateful to be in the position of delivering local service and support to our local retail community.

We support shop local as a company and encourage retailers and others in business to shop local. This is why we pitch today that when you talk with our help desk you are talking with an Aussie, someone who knows local business, local retail and can speak to local needs. Yes, local really does matter.

To keep jobs in Australia and help the Aussie economy to come out the other side of the coronavirus pandemic, shopping local matters. This is why we urge retailers to ask the question abut the location of POS software help desk personnel. While we feel for call centre staff in India, Pakistan and elsewhere, now is the time when local matters.

Now, we do have one caveat for this. We have a help desk team member, an Aussie, living and working in New Zealand. But that’s okay as we have a ton of customers in New Zealand. And, hey, we consider Aussies to be Kiwis and Kiwis to be Aussies

If you are in a local retail business and considering POS software for the business, check out where there trainers and help desk team members are located. Make sure that the company you are considering doing business with is supporting the local economy as much as you want your local economy to support your business. These things matter in terms of the truth of your own shop local pitch.

Shop local and support the local economy. It ripples out from your business to the town to the state and to the country. That is how we see it an how we try and live our lives here at Tower Systems, a proud local Aussie POS software company.

The online strategy for small business retailers from Tower Systems helps these businesses win online sales

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Tower Systems has been leading retailers to online sales in small business retail channels for years. Many Australian retailers are making good money from online sales thanks to the work and advice from Tower Systems.

Thanks to the seamless connection between Shopify and Magento with then Tower Systems small business POS software, retailers are transacting online safely and efficiently.

Backed with expert advice on search engine optimisation and targeted keyword and other website design help, Tower Systems has helped many retailers play ahead of the curve of impact of social isolation.  We have retailers in many different retail channels running successful second businesses online, fulfilling out of their high street businesses efficiently, safely and for profit.

Jewellers, garden centres, newsagents, bike shops, pet storers, toy shops, produce businesses and fishing and outdoors businesses are some of the niche retail businesses using the smart Tower Systems POS software connected to Shopify for seamless online sales.

Our Shopify and Magento interfaces are direct, seamless – eliminating data double handling, eliminating the use of bespoke software. By following international standards we have helped retailers win terrific business.

While other local retailers are struggling to get online, Tower Systems is proud to have delivered online solutions for many and done so for a fixed cost at a level that is respectful for small business retailers with limited budgets. Leveraging the data managed by our POS software to help retailers sell online is a time and money saving move, one we have gladly helped many small business retailers make.

Through our POS software we make website data management easier, faster and safer.

Leading by example, we have been doing this ourselves for our own websites selling sought after products to Australians.

There are plenty more examples beyond these from our own shops and from the shops within our wonderful POS software user community. We are grateful to be helping many small business retailers get online and make money selling online – connecting with customers they would otherwise not get to see in their businesses.

Our smart POS software is calibrated for online sales thanks to years of back office work to deliver a platform made for this.

Free Zoom meeting: newsagencies, corona and the future

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We are hosting a free Zoom meeting today, Wednesday, at 10am for any newsagents who want to join in. Let’s talk about business, coronavirus, opportunities, challenges and the future.

Here are the details to tap into this discussion:

Topic: Newsagencies, corona and the future
Time: Apr 15, 2020 10:00 AM Melbourne time.

Join Zoom Meeting
https://zoom.us/j/92683339453?pwd=dHFBRzVPOUp5eDZUNk5HZVVLWDhGdz09

Meeting ID: 926 8333 9453
Password: 978756

Raise any topics you like. Ideally, come along to chat. Wile listeners are welcome, these meetings work well when more contribute.

Today: free Zoom meeting for newsagents

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I’m hosting a free Zoom meeting today at 10am for any newsagents who want to join in. Let’s talk about business, coronavirus, opportunities, challenges and the future.

Here are the details to tap into this discussion:

Topic: Newsagencies, corona and the future
Time: Apr 15, 2020 10:00 AM Melbourne time.

Join Zoom Meeting
https://zoom.us/j/92683339453?pwd=dHFBRzVPOUp5eDZUNk5HZVVLWDhGdz09

Meeting ID: 926 8333 9453
Password: 978756

Raise any topics you like. Ideally, come along to chat. Wile listeners are welcome, these meetings work well when more contribute.

New free Shopify connected POS software training

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We have released a new video training resource for small business retailers contemplating connecting their POS software to Shopify. It is accessible at no cost.

Using live examples from a range of businesses our team talk through the how and why. This training is another example of our diverrse mix of training opportunities for small business retailers.

Free online POS software training this week

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We are grateful to our customers who connect with our free POS software Shopify workshop on Saturday. New have another running today at 11am. These Shopify sessions are popular.

We are also hosting a free online training session on Xero on Thursday.

These sessions are in addition to the free one-on one training sessions we are providing to our customers.

We record each session and make the recordings available to our customers. It’s interesting to see strong viewer counts for the videos, meaning the reach of the sessions is considerable.

It is terrific seeing people embrace the opportunity to learn for free.

POS software co – business as usual

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We are installing our software for new customers, delivering POS software training, taking support calls, publishing new advice to our knowledge base and bringing more small business retailers online with POS software connected websites.

Here at Tower Systems we are grateful to our customers and our team members for a business as usual experience in a disjointed and strange world.

We have all hands on deck, albeit working at home and safe.

We are thrilled with the beta roll ut of our innovative R3 product as well as the other initiatives launched in recent weeks for our customers. These are busy and exciting times in our world and we appreciate the engagement from our customer community for helping this happen.

Have a wonderful Easter all. We are here on our usual numbers and socials…

Small business retail advice: using POS software to leverage low margin products

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This advice is for businesses that are traffic and margin poor businesses. Such businesses face high-risk businesses as most low margin products and services are delivering less traffic year on year … and therefore face high-risk of financial failure.

In addition to low margin products and services experiencing traffic decline year on year, minimal or no retail price movement see a decline in margin in real terms. Further, too often we see the percentage cut by suppliers for selfish reasons, further diluting the value to the retailer.

In our POS software user community we have access to wonderful advice and inspiration, from a broad range of retailers. We draw on that today, to put together the advice in the article for you.

But it is not all bad news with low margin products and services. If they are generating good traffic, the opportunity is to be proactive in leveraging that traffic. Here is a list of five must-do things to leverage this low value traffic in your business.

  1. Place at least one offer / stand at the door facing people as they leave. If you have room, have one stand / offer either side. Make sure the offer is easily understood and relevant.
  2. Use a portable table for pricing stock and other stock work and place this with a staff member doing the work during busy periods between the door and the destination for most traffic.
  3. For the highest traffic low-margin items, always pitch other products such that these destination shoppers see the other products.
  4. Always have an offer at the counter unrelated to the low margin destination purchase. Get creative as to how you pitch this at the lottery counter if you have Tatts.
  5. Establish a floor unit to guide counter traffic. the right type of unit is best used for holing products people are likely to purchase on impulse while standing in line to make their destination purchase. All sorts of retailers do this, even if they do not have the shopper to warrant such a floor unit.

Our advice is do all five of these things. If you don’t do some or all you are most likely only benefiting from destination business from low-margin high-traffic products and services and there is no upside in that.

For the record, margin poor products and services are those with a GP percentage of less than 50% in our view.

In our indie retail POS software we have awesome tools to help low margin high volume retailers. We’d be glad to help with practical advice.

Small business retail advice: how to prepare your retail shop for sale

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Selling a an independent retail business is like selling a house, you need to prepare it so that it looks appealing to prospective purchasers.

The process of preparing a business for sale can take time, depending on the state of the business. It needs to start early and based on comprehensive planning.

Here is an overview from our advice as to what a small business retailer needs to do to prepare their retail business for sale.

  1. Maximise profit. What anyone will pay will depend on the profitability of the business. While you should be on this every day, if it is a new project for you, start six months prior to putting the business on the market.
  2. Eliminate dead stock. It looks bad on the shelves and looks bad on the books. Purchasers should not pay full wholesale for inventory more than six months old as your poor buying or management is not their obligation.
  3. Streamline operations. Make the business look easy to run by ensuring it is easy to run for you. The easier it looks to run the more interesting to people who don’t understand the business.
  4. Make the business look appealing. Ensure displays are stunning, the shelves full and every pitch the very best you can make. You want them to want your business because they like it.
  5. Be happy. Owners who talk their business down will find it harder to sell the business. If you are complainer, keep it to yourself or in the family.
  6. Keep your social media presence up to date. Today, many people check out a business online prior to looking at it in-store. Maintain up to date Facebook and other social media presences.
  7. Choose your broker carefully.
  8. Get your paperwork in order. Early on, get business documents together and check:
    1. Premises lease.
    2. Equipment lease documents.
    3. Franchise document.
    4. Supplier agreements.
    5. Details of any forward orders.
    6. Any other documents relating to the operation of the business including manuals for any equipment items.

Success at selling your business depends in part on the work you do to prepare it for sale. Extra focus now can help you get timely price satisfaction.

This is another way Tower Systems helps small business retailers.

Retailers loving POS software video meetings

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We are grateful for the terrific feedback from the regular on-line video meetings we have been hosting for the last few months.

While online training has been part of our pitch for years, the increased frequency in this COVID-19 impacted world has helped many retailers stay connected.

From discussing our Shopify and Magento integrations to training in our new software to talking general business topics, we are helping small business retailers connect and this is critical in this shut in world we have right now.

Leveraging our commercial resources to help independent and small business retailers like this is core to what Tower Systems stands for. We will keep it up. We appreciate the terrific support from current and future customers.

This week we have more sessions scheduled including a general COVID-19 discussion among business owners.

Live POS software connected Shopify websites

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We are offering more of our successful free live Q&A sessions on Shopify websites connected to POS software.

The reaction has been terrific so far with many joining live and others watching the videos we have done of the sessions.

We are grateful for existing POS software customers joining as well as those new to Tower Systems. The online web conferencing we started offering more than 10 years ago has certainly helped position us to serve in this way today.

State and territory support for small businesses in this COVID-19 world

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Newsagency marketing group newsXpress, of which I am a Director, in its daily support email to members, included this list of financial support from state and territory governments, which you may find useful:

State government support packages.
Here are links to state / territory government support packages announced to help businesses through the COVID-19 situation. While each state has different rules, some will allow the packages to be used for useful things such as website development and other activities that support the operation of the business. Please click on the appropriate link for your location and read up what you may be able to tap into. The text for each state is from the government websites.

  1. Victoria. $10,000 grant that could be used for business improvement including web development or similar.
  2. ACT: Earlier in the month, the government released a recovery plan, including a $20 million business improvement scheme. Under the scheme, businesses will be eligible for grants of $10,000 for improving business premises. This can include new equipment, new fit-outs and physical changes to attract customers. It is not currently clear what is required for eligibility. If they can also contribute $10,000 of their own, they will receive an additional $10,000, for a total of $30,000 funding.
  3. NT: $20 million All Territory businesses will be able to access a $10,000 grant, followed by an additional $10,000 grant if they contribute $10,000 of their own.
  4. Western Australia: No grants as such, other than the Lotterywest announcement from Monday. However: The WA Government will waive rental payments for small businesses and not-for-profit groups in State Government-owned buildings for six months. One-off $2,500 credit on electricity bills for small businesses that consume less than 50MWh per annum.
  5. Queensland. Nothing substantial for small business here.
  6. Tasmania. Several grants available, somewhat limited in scope and subject to eligibility.
  7. New South Wales. Several options available, somewhat limited in scope and subject to eligibility.
  8. South Australia. Nothing specific yet.

Our advice is that you carefully read the information for your location and that you then apply for every thing you could possibly be eligible for.

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