Jeweller software company on why local jewellers matter

Jeweller software company Tower Systems is supporting local and independent jewellers with a campaign of encouragement which taps into the real value of small business retailers, like jewellers. This campaign is another way Tower Systems invests in the jewellery retail channel outside of creating excellent jewellery business management software.

Right here, in this campaign, is another example of the Tower AdvantageTM evidence of how we invest in making a difference in and for our small business customers like jewellers.

Local jewellers matter.

Choosing the right jewellery relies on professional advice and there is no better place for professional advice on jewellery than your local independent jeweller.

While the mass retailers spend a lot of money pitching deals, local jewellers have a bigger, deeper and more valuable connection with the local community. Their specialist knowledge and careful buying gives you access to products and services you can trust.

When it really matters, the local specialist services of a good local jeweller beat big businesses or online businesses every time.

Your local jeweller employs local people. Those people have local knowledge. You can build a relationship with them and shop with them through a range of life occasions. You can trust their advice. You’re a friend, not another shopping basket through the door.

Buying from a local jeweller, someone whom you can trust, is better for the customer, better for the community and better for your loved-ones.

This is why local jewellers matter.

Local jewellers employ people who love jewellery. They can enhance the experience with advice and other services. They share your passion. Your purchase is part of their passion.

Big businesses and online businesses probably don’t know who you are. Your local jeweller staff will know you and your area. They can tell you where they products.

At your local jeweller you are greeted with a smile and a handshake. Personal service means a lot, especially if your purchase is important to you.

Here at Tower Systems we are proud to support local jewellers with local Australian software designed specifically for them to help them provide a more valuable shopper experience. We encourage you to shop local when buying jewellery.

The Tower Systems jeweller software is now the most widely used jeweller specific software in Australia.

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POS software loves the Microsoft Surface

tsurfaceOur POS software loves the Microsoft Surface and retailers love our POS software on the Microsoft Surface. We have had the pair on show at five trade shows over the last two weeks covering gift shops, jewellers, toy retailers, pet shops and newsagents.

Retailers are choosing the Microsoft Surface for use on the shop floor, in a warehouse, at trade shows and from home. It’s portable, slim yet fully functional. It is an ideal solution for many business situations.

Having it at the various trade shows has enabled us to show off what we can do with the software beyond the traditional counter top register and how we can help retailers in a variety of mobile situations.

Flexibility is key to good POS software and Tower Systems has been demonstrating this at many events in recent weeks.

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Jeweller software shines at JAA Gold Coast conference

11037712_10153623995404112_2614531785047680489_nOur new jeweller software has been well received at the JAA trade show and conference on the Gold Coast.

With one more day to go we are looking forward to meeting with more colleagues and making new friends. Our stand is in an ideal location and from here we have been able to connect with existing customers as well as new prospects.

We are grateful to the JAA for this opportunity.

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Sunday retail management advice: embrace being small in retail

We’re a small software company compared to the size of software companies around the world. Sure, we serve close to 3,000 small business retailers, but we are small. We like it that way. Small is good. Small of focussed. Small is human and not a number. Small is enjoyably.

Too often we see businesses owners chasing growth, chasing big businesses. We don’t want to be impersonal or disconnected. As a small business we are closer to our customers and more aligned with their needs.

We think a small specialist software company like ours is more likely to be able to fully and usefully serve the needs of small business retailers.

Sure, we are growing. However, there is a difference between growing and being so big you can’t pick up the phone and speak with the owner about anything at any time – like you can here at Tower Systems.

Our retail management tip today: embrace small, it’s a good place.

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Jeweller software on show at JAA conference this weekend

JAAemailFeb15Tower Systems is showing its new jeweller software at the JAA conference on the Gold Coast this weekend.

What is special about this is that Tower Systems exciting innovation to share with jewellers, innovation jewellers can tap into without having to pay extraordinary consulting fees monthly or annually.

This is software hundreds of jewellers in Australia and New Zealand already love and use daily.

Thanks to the active support of our jeweller community, the software is enhanced and even more valuable and useful. If you are at the JAA conference this weekend, stop by and say hello. We’d love to see you.

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Smart POS software helps small retailers plan for Christmas 2015

xmasSmall and independent retailers are using technology to plan now for a terrific Christmas 2015.

Retailers using the Tower Systems POS software have been busy planning for Christmas 2015, using their software to order for Christmas which is nine months away using data from Christmas which was not even three months ago.

At trade shows, supplier showrooms and conferences, smart reporting tools and computer tablet based real time access helps newsagents to use accurate data for business planning. This results in more accurate purchasing which, in turn, delivers more valuable financial benefits to the businesses.

Tower Systems backs the tools in its software with free training and advice which helps retailers have easy access to the performance data they need. The result is a better outcome for those engaged businesses.

This is another Tower AdvantageTM.

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Jeweller software helping jewellers better understand what to display where

jewlWith many jeweller suppliers at the Atlanta Gift fair ten days ago, the delegation from jeweller POS software company Tower Systems was able to learn more about how in the US jewellers use software to more deeply and effectively engage with customers.

While some insights were not new, others were and they will be reflected in how we help our jeweller software users this year to enhance their software use experience.

Getting out of the development environment and talking with jewellery designed and manufacturers in the retail-savvy US market has provided Tower Systems with exclusive insights that are already helping the company in its work helping jewellers in 2015.

For commercial reasons we will not share any comprehensive outcomes here as these are best deployed to our customers for their and our commercial advantage.

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Beautiful software helps jewellers enjoy their businesses

Jewellers who choose software designed specifically for a jewellery shop have more benefits to gain for their businesses than those who choose a generic everyday POS product for their business.

Whereas there everyday POS software is designed to serve the needs of any retail business, good POS software designed for a jewellery shop has facilities specific to that type of business.

Jeweller specific facilities are important if your jeweller shop is to more effectively compete in a robust retail online and high street retail environment.

Jeweller specific facilities in good jeweller software that can benefit a jeweller retail business include:

  1. Customer LayBy or Lay Away facilities.
  2. Employee sales tracking.
  3. Shopper loyalty – in various forms and to a range of standards.
  4. Electronic invoice support from jeweller suppliers.
  5. Printing specialist jeweller labels.
  6. Handling diamond and other stone details.
  7. Serving the need to make up and item such as a ring from metals, stones, clasps and labour.
  8. Supporting bundling items into gift packs.
  9. Seasonal catalogues such as for Christmas.

Plus much more.

Good software designed specifically for jewellery businesses can help a jeweller make far more from their software investment than they would make from an everyday retail POS software package even if the everyday POS software package is much cheaper.

Tower Systems specialises in providing jewellers with beautiful software.www.towersystems.com.au

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Jeweller software users loving beautiful receipts

Jewellers appreciate design and elegance and we deliver on both fronts through our jeweller software thanks to easily customisable receipts, invoices and other business documents.

Offering freedom over design, font selection and other options, we enable Jewellers to present their business as they choose in these everyday business documents.

The flexibility offered is a point of difference in our software which is already used by hundreds of jewellers.

Whereas some see the shopper receipt as a necessary business document, we see the shopper receipt differently: as a key branding message from any retailer, a platform through which you can speak to the shopper and entice them back into the business sooner.

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New jeweller software to offer advanced valuations help

Thanks to consultation with and advice from engaged jewellers, Tower Systems is advanced on developing next generation jewellery valuation facilities to be released as part of its jeweller software.

Set to offer even more flexibility and professional representation, the new valuations facilities slated for real ease early in 2015 will represent much appreciated input from jewellery who undertake considerable valuations work in their businesses. This live field level assistance is wonderful as we refine the jeweller specific specialisation in our software.

With more jewellers joining our jeweller software user community in 2014, we have more knowledge from which to draw as we take the software on the next steps of its journey. We are grateful to our jeweller partners for their help as assistance.

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Sunday retail management advice: say no to poor customer service and improve your business

Tower Systems is thrilled to have won several more customers from a competitor this month. We have done this on the back of delivering better customer service.

Good customer service from your POS software company can improve your business.

One customer switching lost important business data as a result of poor service from their old POS solution provider.

Another customer switching lost hours of time as a result of delays in help desk assistance from their POS solution provider.

This is our retail management tip today – use POS software from a company that delivers timely, professional help desk customer service on which you can rely. You will save time and money.

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Kissinger quote ideal for jeweller software promotion

kissingerThe quote from Henry Kissinger fits well with the message from Tower Systems in promoting its software for jewellers in a new postcard campaign.

Kissinger’s quote reflects a thoughtfulness that we leverage ourselves into the jeweller software from design though development through commercial release.

With more jewellers choosing the Tower Systems software we have more experience and more knowledge from our customers on whig to draw to create even better software.

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Retailers loving cloud based POS software backup service

backupRetailers are loving the cloud based backup service launched by POS software company Tower Systems.

This new safer approach to backups offers retailers using the Tower software double protection with a local safe backup as well as a cloud based safe backup.

these backups are taken during the day without interruption to the business.’

retailers are able to reduce rostered hours as a result of embracing the new approach to backups. The net saving is considerable and the business as more backup protection for their all-important business data.

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Easy selling by volume helps retailers drive sales

IMG_9821The Point of Sale software offered by Tower Systems offers retailers the ability to sell products at priced set by the volume of an item purchased.

The flexibility in pricing allows retailers to be flexible on the shop floor in a structured way than can guide volume purchases. This is especially useful in garden, homewares and gift retailing – three areas where Tower Systems shines with retail channel specialist software.

This is another way Tower helps retailers grow their businesses.

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Tower Systems brings jeweller software to JAA Perth trade show

10665131_10153212602279112_1243638606079648426_nThe Jewellers Association of Australia invited Tower Systems to participate in a trade day in Perth last week and we jumped at the opportunity. This low-key event provided us with an excellent opportunity to network with jewellers and talk business – specifically how our jeweller software helps jewellers to provide a level of personal service on which they can rely for a brighter future.

We also showed off jeweller specific reporting facilities and explained how hundreds of jewellers in the Tower user community have access to these today.

As the only jeweller software company participating we appreciated the support of the JAA in allowing us to better connect with jewellers in Western Australia.

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POS software for non technical people

Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software.  Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.

Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.

The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert.  This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.

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POS software helps retailers share product care information

productcareRetailers selling products with specific care requirements are able to have care and other instructions included on receipts printed for the products. This provides a more engaged level of customer service that is tailored to the specific items purchased by a business.

This personalised receipt service built around product care instructions is something Tower Systems has offered in its Point of Sale software for many years. It is a facility used across many retail channels including bike shops, garden centres, gift shops, jewellers and others where specific product care and use instructions are another way a retailer can demonstrate a valuable point of difference.

Tower Systems offers training in using these product care facilities.

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POS software helps family businesses nurture and share intellectual property

The Tower Systems Point of Sale software helps business owners encode and share information about how the business operates. recording intellectual property about the operation of a business and making it accessible to those working in the business makes it easier for family members to grow into the business and stay close to how the family has done business over the years.

Family businesses are different to non-family businesses. They are often run on a different basis and with different goals. Having software that enables to recording of business rules and processes makes it easier for these businesses to track and manage how things are done and thereby to continue family traditions if important to the business.

The Tower software offers a range of mechanisms through which business processes are recorded – guiding those coming into roles and needing to follow tradition.

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Warehouse tracking facilities help more businesses benefit from POS software

The Tower Systems Point of Sale software offers retailers with wholesaling facilities the ability to track locations of inventory and thereby enable easy picking of goods for shipment. Doing this in several different types of businesses has provided us with experiences that have informed development of flexibility in the software.

From picking slips to location data, the Tower software reaches way beyond what is traditional for POS software.

While first and foremost a Point of Sale software solution, warehousing facilities enable the software to be useful in more diverse situations and this is what flexible retail / wholesale businesses like.

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POS software helps retailers sell packs, hampers, singles and bulks

nxjewellThe smart POS software from tower Systems is helping more and more retailers to sell bulk items broken into singles, single items scaled up into bulk, hampers, packs, gift packs and many mixtures within these opportunities.

Jewellers use our pack facilities to sell two or three items in a set as well as singles – with ease.

Confectionery shops and chocolate shops use our software to sell bulk packs and singles easily with complete and easily managed inventory control.

Gift shops use these facilities to sell Christmas hampers.

Garden centres use these facilities to sell plants as singles and more packaged together.

It’s fast and easy to handle.

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A behind the scenes look at how our POS software company rolls our a major software update

Here is an internal communication sent by our Managing Director to all Tower Systems team members last week in advance of wider release of a major POS software update. We share this here to show how internally we are committed to the quality and engaged customer services we promote in our marketing pitch:

The next two months will present us with many challenges and opportunities as our customers load and engage with 2.6. For many in the company you will face new experiences as this is the biggest update ever in the history of the Retailer product.

There will be people who blame things on the update that have nothing to do with the update.

Many will not read the instructions prior to loading the update.

Most will be nervous.

Plenty will be happy with what’s in the u0date and some will want more changes urgently.

Others will say their systems are slower as a result.

Some will realise that they need to upgrade their hardware.

Please actively listen to what people have to say, make sure they know you are listening to them – even if what they are saying has been said to you many times before by others. People calling about the update is what we are here for. We promise them we are not your average software company. We promise to listen to them and serve their needs. This is where your contact, each contact, is vital.

While Ben owns 2.6, it is on all of us to serve our customers as they install, learn and start to use 2.6. Their experience will depend on each of us. What they think about Tower Systems for the future will depend on each of us.

Thank you in advance for your commitment through what will be a busy and challenging time.

We are committed to providing an enjoyable experience for our customers. This email and the considerable training of our team which preceded it is further evidence of that commitment.

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Retailers love discount voucher options in POS software

dva5With more retailers using our Discount Voucher facilities we have a broader pool from which to draw inspiration for further enhancements.

This image shows another version of a Discount Voucher – on an A5 receipt.

This is attractive-looking Discount Voucher is produced at the bottom of a receipt printed on a laser printer connected to our software. retailers selling higher end items like to produce a receipt that is different to the usual cash register roll type. The A5 receipt is more professional and of a higher print quality.

This laser printed Discount Voucher has a quality to its look that makes it appear more valuable than if printed on a thermal printer at the bottom of a receipt.

While often used in jewellery, garden centre and homewares businesses, more and more other retailers are choosing A5 receipts to lift the quality of their offering and thereby set themselves apart from other retail businesses.

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Jewellery software helps jewellers drive business growth

While some jeweller software companies prefer sell their software as an entree to selling on-going consulting services, Tower Systems offers its jeweller software as a ready to use jeweller business management solution – without the need to spend on consulting fees to actually get =value from the software.

Thanks to excellent in-store face to face training, jewellers and their employees can use the software to report on business performance it a range of levels and through a variety of intersects.

In-store training is supplemented by access to more than one hundred professional training videos as well as a comprehensive knowledge base resource with excellent advice and tips written specifically for users of the Tower jeweller software.

Tower Systems believes that jewellers and their employees will make better use of the software if it is used to achieve more for them and their business. This is why the company focuses on providing better software and backing this with excellent training. This is a better outcome for Tower customers than focussing the software company on selling consulting services for the long term – as some other jeweller software companies do.

Tower Systems already serves hundreds of jewellers in Australia, New Zealand, Papua New Guinea and FIJI.

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Jewellers switch to Tower Systems Jeweller Software

jeweller-softwareThe recent JAA International Jewellery Show has helped bring more jeerers to the Tower Systems jeweller software user community.

Jewellers love the ease of use of our software, that it is safe, secure and stable and that they are not locked into expensive monthly contracts.

The JAA show provided an excellent opportunity to showcase the Tower points of difference over ARMS and Retail Edge.

Developing our own software, having complete control over our offer, enables Tower Systems to deliver a best practice jewellery shop management solution.

Packed with terrific business management reports, the Tower Systems jeweller software is already used by hundreds of jewellers to run successful businesses in city, country, shopping mall and high street situations.

The JAA show has been a terrific success for us. We are grateful for the opportunity.

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New jeweller software a hit at trade show

jaaThe new jeweller software released at the International Jewellery Fair in Sydney this week has received terrific praise and kudos from jewellers, jeweller business managers and suppliers who looked at it. From new marketing tools to stronger management options and including enhanced loyalty facilities, this new jeweller software was a source of excitement for many.

With hundreds of jewellers using the Tower Systems jeweller software, the community of users ready for new software is already strong.

Many enhancements delivered in the latest software were suggested and voted on by jewellers – in a truly democratic and transparent process.

Jewellers were most excited by the enhanced control they have over receipts with a complete rewrite of the facility to give extraordinary customisation power to the retailers.

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