Tower Blog

A blog about smart POS software for independent small businesses.

Month: August 2019 (page 1 of 2)

We love the diversity in our small business POS software retailer community


Tower Systems helps protect small business retailers with cloud backup service

POS software company Tower Systems provides its small business retailer community with access to a secure cloud backup service.

This service provides on-location and secure off-location backups of data, giving retailers double protection in the event of an attack or major hardware crash that necessitates access to backed up data.

The benefits are clear:

  1. Time saved thanks to no more end of day backup.
  2. Fast restore in the event of a cyber attack or system  crash.
  3. Incremental backups meaning the ability to restore back to prior some event occurred.
  4. Peace of mind.
  5. No need to remember to backup.
  6. Double backups = more protection.
  7. Security of off site backups.

The best way to any business, especially any small business, to be prepared for an attack, beyond firewall and other force-field protection is to have easy and fast access to up to date backup data, of whole of systems backup data.

The Tower Systems cloud backup service is safe, secure, offsite and on site and updated regularly as each day transacts.

Our cloud backup service for small business retailers has professional redundancy built in. We will not provide details here as to do so could compromise the security.

There have been instances recently where after a crypto lock attack on a client we have had them up and running, fully restored, within the hour.

This is what professional backup looks like. It is insurance for getting over the attack quickly and professionally. Without a hefty price tag.

We monitor the backups. for no additional cost to customers This is bonus coverage beyond the notifications on your local computer about backup status.

The peace of mind is valuable and appreciated by small business retailers and people who work in small business retail and have been responsible for undertaking the daily backups. It frees them to focus on other requirements, other parts of their business.

Cloud back is, in our view, the only safe backup for small business retailers. It is what we recommend. It is what we use ourselves in our own retail businesses.

Tower Systems is proud to offer this service to its small business retailer POS software community.


ATO warns small businesses on sales suppression software

The ABC has reported the ATO is clamping down on small businesses using sales suppression software to minimise tax.

Ms Jenkins said the ATO was also cracking down on the use of sales suppression software that disguised the transactions within a company’s records.

“There is some really sophisticated software out there that is helping people avoid paying the right amount of tax.

“But whether it is cashless payments or whether it is the use of platforms or apps, it means there is really a trace of your transactions.

“We use merchant data and other sources of information to identify where things just don’t look right. Then we go and have a chat to them and say, ‘Hey, can you explain?’

In the mid 1990s there was sales suppression scam operating in the newsagency channel. I became aware of it because my newsagency software company lost businesses because we refused to offer such a facility.

There was a software program into which the retailer could enter a code and then an amount of cash they wanted to take out of the business unreported. A second set of records was maintained for the ATO and another records for the business owner.

I know because the software was demonstrated to me several times, by someone who had worked for the software company that created the software. They had approached me. I did some more checking with newsagents and discovered the facility in the software was being used.

The matter was reported to the ATO. At their then Box Hill office in Victoria they assembled a task force including representatives from the ATO, Federal Police, Federal Attorney General office. Victorian State Revenue and Victorian Attorney General office. Several of us with knowledge were brought in for a demonstration of the software. There were several follow up meetings with the ATO in Sydney.

Eventually, my software company stopped losing sales due to us not having the tax avoidance facility in our software.

Any retailer deliberately and systematically underreporting their income to avoid tax deserves what they get from the ATO and from any suppliers they impact through their actions.

  1. We refuse to help any retailer avoid tax.
  2. We will not code for tax avoidance in o0ur software.
  3. We will report it if we see it.
  4. Retailers and taxpayers need to be able to trust POS software.

Age check tools in POS software help retailers comply with age restricted products

Retailers who sell age restricted products can bring structure to their business processes and ensure compliance thanks to the age check facilities in the Tower systems smart POS software.

Built into the Tower POS software are facilities to tag items as having an age requirement prior to purchase proceeding. This can bring structure and consistency to the management of the sale of these items in any shop.

The age check facilities are another point of specialisation and difference delivered in there Tower Systems software. They help small business retailer run better businesses and are less likely to be caught in a compliance challenge./

Using the age check facilities in the POS software, retailers can benefit…

  1. A structured approach to selling age restricted inventory.
  2. Proof of a process that can support any situation where a mistake is made. By demonstrating a structured process the business can show that it has processes for appropriate action.
  3. Certainty for employees knowing that you have systems that have their back.
  4. Peace of mind for businesses where owners are located away from retail outlets.
  5. Professionalism. By conducting a structured age check you demonstrate a professionalism and dare to customers, which plenty will appreciate.

Developed originally years ago for managing the accurate sale of tobacco products, he age check facilities in the Tower Systems POS software also serve needs in the firearms retail,. bike shop, jeweller and produce business channels. All have varying needs that are served by there age check facilities in the POS software.

The age check facilities are user managed – you can determine the products to which they apply and how they are used.

This is another differentiator for specialty retail POS software from Tower Systems compared to generic POS software.  It is another way you can drive better business outcomes rather than being an average shop using average POS software tools.

Age checking is required for a raft of products for good reason. being able to do this with certainty and consistence is commercially valuable for any retail business involved.

Tower Systems serves in excess of 3,000 small business retailers with specialty POS software for a range of niche retail channels., We are proud to serve the small business sector.


Firearms retailers love the benefits from the Tower Systems firearms business management software

Firearms retailers in Australia and New Zealand can tap into a terrific pool of benefits by using the POS software for firearms businesses developed and supported by Tower Systems.

Regularly updates with facilities that are finely tuned for firearms retailers this software is specialty software fit for purpose for these specialty retailers.

The benefits help firearms retailers run more successful, enjoyable and saleable businesses.

Here are some of the benefits in the Tower Systems firearms business software…

  1. Sell accurately by weight or measure – by whole numbers or
  2. Leverage you. If your knowledge is a differentiator, offer it through structured opportunities in the software.
  3. Easier record keeping with serial number tracking of items sold.
  4. Ensure compliance with structured age checking.
  5. Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  6. Business differentiating loyalty. Stand out from the crowd. Have customers coming back to youfor this.
  7. Maximise the basket with easy to use one-time shopper loyalty tools.
  8. Trade and club pricing profiles. Set pricing rules based on customer type.
  9. Pre-orders – Easily pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  10. Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  11. Differentiate with bundles. Selling items bundled together makes price comparison hard.
  12. Track who sold what.
  13. Time saving invoicing and account management – manage accounts in a way tailored to your
  14. Market to customers based on past purchases.
  15. Save time by importing electronic invoices.
  16. Sell more with a direct connect to buy now pay later services.
  17. Cut mistakes with integrated EFTPOS.
  18. Cut accounting and bookkeeping fees with integration to Xero and others.
  19. Easily sell online with a direct to Shopify / Magento or WooCommerce link from your POS software.

Tower Systems has a structured process for harvesting software change ides from firearms retailers that helps the company keep the software ahead when it comes to best practice specialty software for these specialty retailers.

With regular POS software being unsuitable for these specialty businesses, Tower Systems delivers highly tuned and focussed software that serves their specialty needs. This is an excellent example of the value of local software for local businesses.


Valuable benefits from Tower Systems Jeweller POS software

The jeweller POS software from Tower Systems delivers an array of bankable benefits for the hundreds of jewellers using the software. Many of the benefits are unique in the jeweller software, developed by the Tower team working closely with jewellers in Australia, New Zealand and Fiji

Here are some of the benefits in the software:

  1. Sell accurately by weight or measure – by whole numbers or
  2. Leverage you. If your knowledge is a differentiator, offer it through structured opportunities in the software.
  3. Sell easily from the shop floor, away from the counter.
  4. Easier record keeping with serial number tracking of items sold.
  5. Help customers love you for your own product care information on receipts.
  6. Help customers shop with reminders and offers for birthdays & anniversaries.
  7. Save time with automated workshop job sms & email notifications.
  8. Benefit from advanced stock performance metrics and tagging.
  9. Reduce the headache of lay-bys with several buy now pay later options.
  10. Perform effortless stocktakes, orders and sales on your phone or tablet.
  11. Save money on bookkeeping by integrating with accounting software.
  12. Offer an online catalogue easily (Shopify, Magento & WooCommerce).
  13. Business differentiating loyalty. Stand out from the crowd. Have customers coming back to youfor this.
  14. Maximise the basket with easy to use one-time shopper loyalty tools. These help you benefit from tourists and others passing through town.
  15. Easily load electronic invoices from suppliers.
  16. Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  17. Group and club pricing profiles. Set pricing rules based on customer type. Leverage local community relationships.
  18. Pre-orders – Easily pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  19. Track who sold what.
  20. Sell more with a direct connect to buy now pay later services.
  21. Cut mistakes with integrated EFTPOS.

Tower Systems makes what it sells. It provides personal support 24/7 for jewellers, helloing them get the most from the software, ti use it to the fully, to unlock the benefits pitched buy the company.

The best news eve4r is that the benefits continue to evolve thanks to regular software updates by the company made available to jeweller customers.


POS software connected Christmas ornaments website is another e-commerce website connected to out POS software. Int offers an excellent range of Hallmark Keepsake ornaments.

This direct POS software connected site is another from our team bringing online sales from around Australia to a local suburban business. reaching a pool of shoppers in the millions compared to the tens of thousands in the suburb surrounding the business.

A hero product is the musical (with light and sound) ornament from Hallmark celebrating the 25th anniversary of The Lion King. This very special ornament has been a hero since the website launched the 2019 range just over a week ago.

Promoted through an integrated social media, email and SEO campaign, the My ornaments Christmas ornaments website is popular with search engines and shoppers, delivering access to hard to find, limited edition keepsake ornaments from Hallmark and others.

Here is what makes The Lion King ornament  so special:

Press the button on this fun Christmas tree ornament to play a clip of ”Hakuna Matata” and see the scene light up as Timon Pumbaa and Simba strut their carefree attitude across a moss-covered log.

Fans of ”The Lion King” will treasure this commemorative decoration for the 25th anniversary of the Disney animated classic. Light and sound features are battery-operated. | Magic Light and Sound Christmas tree ornament.

Press the button on the ornament to see the scene illuminate and hear music from ”Hakuna Matata.” Battery operated. Requires three (3) LR44 batteries included. | This artist crafted Christmas tree ornament comes pre-packaged in a box for easy gift giving preservation and storage. Dated 2019 in copyright.

With data flowing automatically from the Tower POS software as well as images, management of e-commerce sites for small business retailers using the Tower Systems POS software is easy thanks to integrations direct with Shopify, Magento and WooCommerce. The time  saved for retailers is appreciated and valued.

Through a growing portfolio of best in breed websites, Tower Systems is helping more and more small business retailers find and serve new shoppers online from their regional and rural shops. This is bringing revenue often from the city to country towns. It’s good for the local business and the communities relying on the businesses.




5 ways to use our POS software to increase sales

Here are five ways you can use our small business focused, specialty retail business POS software to increase sales. We can help you implement each of these:

  1. Discount vouchers. A voucher on receipts offer customers $$ off a purchase. The pitch is easy. Differentiate your business from old-school loyalty. Usually, 20% of vouchers are redeemed. Guys redeem immediately, girls a week or so later. Get shoppers back sooner and spending more.
  2. Multi-buy. Easily offer a deal for the purchase of more than one of an item. This approach is used effectively in big businesses like Officeworks and Bunnings. Setup is easy. Tracking the results is a dream.
  3. Buy now pay later. Zip Pay, Zip Money, Humm and others integrated in our software offer easy and fast settling buy now pay laterplatforms where you carry no financial risk. This is better for your business than LayBy.
  4. Show off your value-add. Include product care information and local area knowledge related to what you sell on receipts. Share your knowledge to differentiate your business.
  5. Easily sell online. Connect your business to a beautiful Shopify website and sell way beyond your local area. We can develop the site for you on a fixed price basis and link it to your POS software to save time and money.

This advice is part of regular advice we provide our customers in a customer service email ent weekly. For each advice point we have specific implementation guidance that we share to make it easier and more consistent to achieve what we pitch.

This is all part of the Tower Systems service, part of what we do beyond the software itself to help our customers achieve more from and with our POS software.

We think they type of service is a differentiator for us. It is a way we demonstrate deliverables for our customers that are not common from POS software companies. We are grateful to our community for the opportunity to share these and other business beneficial ideas.

Of course, we have more than these 5 ways to use our POS software to increase sales, many more. These ideas are a start, a simple demonstration. We help our customers way beyond these five.

Come join us…


How our POS software company helps retailers go cashless if they want

Cashless retail is a thing. It is growing in retail, especially small business retail where trading in cash is challenging with banks withdrawing services and some increasing fees for handling cash.

Tower Systems, in its POS software, helps small business retailers transact without cast cost effectively, safely and quickly. We do this in myriad ways including…

Lower cost direct EFTPOS. We have negotiated excellent, competitive, rates for our 3,000+ customers for direct connect broadband EFTPOS, making accessing EFTPOS cheaper as well as faster and safer. This makes using EFTPOS at the counter as fast as cash if not actually faster.

Direct integration with EFTPOS. This means there is no extra keying of sales amounts, no separate terminal. No slower process for handling. Fewer mistakes. Easier end of shift balancing. More certainty for customers and for the business.

Easier access to cashflow finance. Through the EFTPOS arrangement, there is access to cashflow finance that can help the business better managing capital needs with greater certainty given the flow of funds between EFTPOS and the business bank account.

Direct Xero integration. This means less keystrokes, less accounting and bookkeeping fees, less mistakes and greater business certainty thanks to a more robust base off data on which business decisions can be made.

Business process advice. This includes migrating your end of shift from cash and other payment methods to other only, eliminating the float, making services payments easier and more.

Tower Systems can help retail businesses that want to transition to cashless to achieve this. We are not advocating this as we recognise each business owner needs to make the decision that is right for them. Our message is we are here with a plan if you want it.

As retailers ourselves, the questions about whether to go cashless in retail as well as how to go cashless in retail are as real for us as other retailers. Indeed, these are questions we have right now … hence, our preparation of plans and considerations, so we are positioning ourselves for our retail businesses and are happy to share this with other retailers in our small business retail community.

Cashless is growing in use in retail. We think it is useful and appropriate for retailers to learn how to deal with this. We are here to be a sounding board for anyone interested.


POS software lead referral program for bookkeepers and accountants

Our lead referral program is for bookkeepers and accountants who invest time and knowledge to help introduce us to prospective POS software customers.  To express interest please email find out more: Click here for an information document from us.

  1. We link direct to Xero.
  2. We link through a partner to MYOB and Quicken.
  3. We link to Tyro for fast, safe cost effective EFTPOS as well as the big banks.
  4. For buy now pay later, we link to Oxipay (Hmmm) and ZipPay ZipMoney.
  5. We integrate with Shopify, Magento and Woo for easy e-commerce.
  6. We also develop websites for retailers at our Hawthorn, VIC, head office, websites finely tuned to the needs of local retailers..

Our POS software is purpose built with versions for garden centres, jewellers, bike  shops, toy shops, firearms businesses, fishing and outdoors shops, gift shops, newsagents, farm supply, rural and stockfeed businesses, adult shops and newsagents. We dive deep into the needs of each retail channel.

We are keen to work with bookkeepers and others who also specialise in their service of specific retail channel retailers. We’d love to get sales leads from you. To engage please email This is also the entry point for any queries.  Click here to access an information document.

Tower Systems is a vertical market POS software company. That is, we sell software designed for specific retail channels. The home page of our website lists all the retail channels in which we serve at any time.

While we may sell/rent/lease our software to businesses outside the retail channels listed, it is rare and only when approved by the leadership team of the company.

We currently serve in excess of 3,000 small business retailers primarily in Australia and New Zealand.

We actively promote our software through direct mail, social media marketing, search engine ads, trade shows and, recently, on radio and TV.

We own and run three unique retail shops, offering us hands-on retail experience where we can test and refine our software. This has been particularly useful in workflow management where we have tuned our software for efficiency in counter-based retail.

Owning and running retail businesses enables us to provide a unique and valuable level of practical, retailer-focussed, advice to our customers.

We have a full time CPA in the business as our CFO.

Our software is directly integrated with Xero. We are a Xero partner.

Our software also links with MYOB and Quicken through a third party product.

Our customers, through our help desk, have access to comp0lete support in the use of our software as well as practical advice on the correct linking of our software with accounting software. We help our customers achieve and maintain a seamless link.

Thank you for considering working with Tower Systems to empower small business retailers to run more efficient and successful businesses.

To find out more about our POS software and support for specialty retailers…

  • WA / SA/ VIC: Tim Batt. 0401 833 917.
  • NSW / ACT / TAS: Nathan Morrison. 0417 568 148.
  • QLD / NT: Justin Randall. 0434 365 789.

Bankable benefits for small business retailers from Tower Systems POS software

The tangible, bankable benefits of partnering with Tower Systems, beyond the software.

Not all POS software companies are the same.

  1. We are local. Local matters in local communities. Tower Systems is Australian owned, developed and supported. Call us and a human answers the phone.
  2. We listen to your needs and engage in conversation with you.
  3. Our training is personal, in your business. We think people learn better from face to face training.
  4. Customers guide our software enhancement. We offer a transparent, democratic, process for guiding software update content.
  5. In the cloud or in-store. You choose where the software runs.
  6. Rent or buy. You choose how to acquire and fund the software.
  7. Retail channel specific. This software is developed for your type of business.
  8. We help with business performance analysis and theft checks, services where we take a deep dive into your data and provide confidential insights.
  9. Every customer has the direct contact details for our leadership team for easy and safe escalation of any query.
  10. No pressure. You buy when you are ready.
  11. Unlimited free training. Long after you install the software, ask for free top-up training and all we will organise it.
  12. Retail group engagement.  Groups and members of groups have opportunities for group level customisation website sales and more.
  13. New customer care. All new customers have a separate specialist team with which they connect, to ease settling-in.
  14. It’s personal. Retail is personal. This is why we prefer to train you in your shop. Yes, we said this above. We say it again as it is a differentiator.

Tower Systems is not an average POS software company. We are a small business, indie business, focussed POS software company developing software in Australia and New Zealand for Australian and New Zealand based specialty retailers.

Thank you for considering us.

Serving over 3,000 small business retail customers, Tower Systems is engaged locally, across  multiple specialty retail channels, delivering solutions retailers want and need to differentiate their businesses. We help indie retailers specialise, locally. This matters because it helps local businesses thrive locally.

Shopping local is key to the fabric of any local community.


Benefits from the Tower Systems Garden Centre Software

Tower Systems is proud to serve local, specialty indie retailers. Our Garden Centre Software is made for indie garden centres.

  1. EASILY SELL BY MEASURE OR WEIGHT – in whole numbers or fractions. Accurate billing and stock levels, which customers love.
  2. DIFFERENTIATE WITH BUNDLED PACKS – combine items to create a pack, build items out of goods and more
  3. CUSTOMERS LOVE GARDEN CARE RECIEPTS – customise receipts with your care information – notes specific to items purchased. Your
  4. STAND OUT WITH OUTDOOR LABELS – high resolution, customisable weatherproof product labels.
  5. MAKE MORE MONEY AS PLANTS GROW – easily re-pot plants into larger pots and charge accordingly.
  6. INCREASE TRAFFIC WITH SEASONAL MARKETING – share seasonal planting and care advice for your area to guide customer spend.
  7. EASILY ORDER FOR SEASONS– reorder stock based on min/max levels or previous seasonal sales history
  8. MAKE DELIVERIES EASIER AND MORE CERTAIN– delivery notes and picking slips streamline your processes.
  9. SAFE AND FAST EFTPOS – reduce mistakes by cutting keystrokes.
  10. SELL MORE WITH BUY NOW, PAY LATER– through Zip and Humm – interest free finance platforms loved by Boomers, Gen X and Gen Y.
  11. SELL MORE PER VISIT AND BRING PEOPLE BACK  – offer discounts, points or vouchers to increase customer spend and retention
  12. EASY AND ACCURATE STOCK MANAGEMENT – know what is selling and not selling easily. Carry less dead stock.
  13. SAVE TIME & CUT MSTAKES WITH ACCOUNTING INTEGRATION – Direct to Xero. We support MYOB & Quicken.
  14. SAVE TIME– Electronic invoices and orders are a breeze!
  15. EASILY SELL ONLINE WITH STREAMLINED DATA AND IMAGE FLOW – data flow from POS software is automatic.
  16. EASY SPECIAL ORDERS  – track deposit, supplier order & arrival notification.
  17. MAKE SMARTER BUSINESS DECISIONS. Have less dead stock.
  18. HELP CUSTOMERS BUY ITEMS TOGETHER. Smart basket analysis shows what sells with what, often surprising retailers and growing sales.
  19. EASY, ACCURATE, SELLING – Sell accurately, easily, safely in-store or the back of the lot. Customisation options help personalise the experience.

Proudly supporting local Aussie garden centres with awesome garden centre software, which is supported locally … helping local businesses serve their local communities.

With many customers already, k this software has become an industry standard that grows and evolves like beautiful plants, changing to the changing needs of the garden centre marketplace.

Call one of our Garden Centre Software experts today:

  1. VIC/SA/WA: Tim Batt 0401 833 917;
  2. QLD /NT: Justin Randall 0434 365 789;
  3. NSW/ACT/TAS: Nathan Morrison 0417 568 148

We support shop local


Local POS software supporting local retail businesses


What makes our small business POS software special?


POS software at AFTA fishing trade show on the Gold Coast

What a terrific first day at this awesome trade show, showing off our fishing and outdoors shop POS software.


Tower Systems is a personal service specialty retail POS software company


Tower Systems is a personal service specialty retail POS software company


Tower Systems is a personal service specialty retail POS software company


Tower Systems is a personal service specialty retail POS software company


We love supporting Aussie small business retailers who support local communities


Awesome small business POS software update in beta release

Earlier this week, Tower Systems commenced beta release of an awesome POS software update for its small business retailers. Plenty of the content in this update was suggested by small business retail customers who asked for enhancements based on in-store experiences. Each new facility and each enhancement of an existing facility adds value to what we offer our customers through our specialty retail POS software.

Once the beta release cycle is complete and feedback processed, we will commence commercial release.


Humm buy now pay later helps small business retailers compete

Tower Systems was the first POS software company to offer direct in integration between POS software and the Humm buy now pay later product.

Today, years on, many of the Tower POS software customers are Humm users, winning retail sales thanks to offering easy and safe access to an interest free finance model that customers love.

Accessible direct from within the POS software, Humm is another payment method accessible from the counter,. seamlessly, with few keystrokes, offering indie retailers easy payment surety that is better than LayBy can be. It is a terrific solution in this space, one small business retailers are enjoying and appreciating.

Tower Systems works with Humm to enhance  the solution and evolve wth marketplace needs.

Give your customers the power to pay later, interest free and watch your sales grow. Tower Systems and Humm have teamed up to provide a seamless, interest free payment solution for your customer, allowing your business to benefit from:

  1. Increased sales volume
  2. Increased average order values
  3. Increased customer repurchases
  4. Now, with a seamless integration with Tower Systems, you can accept Humm and Zip payments as soon as you are accredited. Simply enter your credentials.

Getting up and running with Humm is the easy.


Ideal POS software for garden centres

Since its release several years ago, the specialty Garden Centre Software has been tunedto help local garden centres serve local communities.

As our software is updated, which is done regularly by our software development team, these updates are made available to our rental customers for no additional cost. Our customers can choose if they install the software update or not.

Here are some of the garden centre specific facilities garden centre owners and managers tell us they love about our software:

  1. Manage repotting. As plants grow, so does their value. Our software helps you leverage this.
  2. Selling fractionsof an item. For example, 1.5 metres of something.
  3. Handling and tracking customer special orders.
  4. Easily offer plant care informationon receipts.
  5. Hazardous goods management.
  6. Pricing model flexibility– allowing you to give discounts in flexible ways.
  7. Weatherproof labels.
  8. Marketing to customers based on purchases.
  9. Loading electronic invoices from suppliers.
  10. An automated link to Shopify including for images.

These specialty facilities and more make our specialty garden centre software ideal for specialty garden centres.

We also help you pitch local, by helping you share local knowledge, appreciate local shoppers through awesome loyalty tools, competewith big businessthrough facilities that let you differentiate and more.

We understand local.Tower Systems is a well-established Aussie POS software company with more than 3,500 small business retail customers in nine specific retail niche categories, like garden centres.

  1. This awesome Garden Centre Software is developed in Australia.
  2. Garden Centre owners and staff guide software enhancements.
  3. Our customer service team is Australian based. If you call, email, text, Facebook message or visit us, a human, with a real name, responds.
  4. Our software is regularly enhanced, based on user suggestions.
  5. You have access to unlimited one-on-one training.
  6. We offer business growth training.
  7. Easy access to a fantastic knowledge base– like a searchable manual.

To help you get up and running with the garden centre software we have a structured on-boarding process. This is done on-site, in your business. This face to face work helps you and your team get the most value from the software.

On-boarding includes…

  1. Providing a pre-install packet. This is a starter set of documentation, to help you be ready in your business and with hardware.
  2. Pre-installation planning. A phone meeting to plan the installation and to go over the training process, ensuring cover what matters to you.
  3. On-siteinstallation and training. On-site installation of and training in the Tower software anywhere in Australia for up to two days.
  4. Data conversion. Conversion of all data possible (within reasonable time constraints). This is a two-step process:
    1. Pre-conversion. This is where we connect to an existing system and extract data to be checked for layout and consistency. It is a critical planning step.
    2. The conversion itself. This is done as part of the software installation process.
  5. Personal priority support. New user priority support through a specialist area of the new customer help desk.
  6. Personal post-installation follow-up. A separate structured call to check knowledge and use processes.
  7. Travel to and from the installation.
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