Today, let’s look at one thing too many retailers do not consider when looking at POS software and it is one thing that could make the world of difference to the value they harvest from using the POS software.
What to look for when choosing POS software
Choosing a POS software company deserves more scrutiny than most retailers give it. A polished website or a free hardware deal can look attractive upfront. Neither tells you much about what happens once you are a customer.
Customer service is where it counts
When something goes wrong mid-shift, a retailer often needs to talk through a problem before they can clearly describe what they need. That kind of back-and-forth is how the real issue gets identified. A chatbot cannot do it. An email queue rarely can either.
Some POS providers have removed phone contact entirely. For retailers who think better in a conversation, that creates friction — and it tends to show up as wasted time rather than anything that appears on a quote.
Tower Systems keeps the line open
Clients can reach Tower Systems by phone, email, or chatbot. Contact details for the leadership team go to every customer from the start, so there is a clear path for anything that needs more than a standard reply. Call us and see for yourself how easy it is to speak with someone.
Before signing, ask the basics
Is the support team local? Do they know standard retail terminology? Do they work in the same time zone? A scripted offshore call centre and a direct conversation are not the same thing, and the gap becomes obvious the first time something urgent needs fixing. Personal service matters when it comes to helping retailers since retail is personal after all.
Support is part of the cost
A POS system that is difficult to get help with ends up costing more than it looked on paper. Retail runs on relationships, and the relationship with a software provider is one a business relies on most when things are not going well.
Tower Systems has supported independent retailers across Australia for decades. Visit towersystems.com.au to find out more.
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