The POS Software Blog
News from Tower Systems about locally made POS software for specialty local retailers.
Here’s a candid look at a day in the life of our POS software company. The video was shot just before Christmas. It shows real people working passionately for our small business customers.
We’re a diverse, engaged and professional bunch of people who love small business retail and the technology we make to serve businesses in this sector.
As retail businesses adopt to opportunities in 2015, Tower Systems is well placed to take the POS software from behind the counter thanks to support for mobile devices including the Microsoft Surface.
While we have offered mobile access to our POS software for years, the Surface is exciting to retailers as they look for opportunities for more engaged competition in 2015.
The Surface is versatile and fast in running our software. Having reference sites helps as we can show the software running in a live situation.
Outside of our help desk and separated from our POS software installation team, we have a unique role that exists to help small business retailers settle our software into their business.
We created this role some years back to help people nervous about installing a computer into their retail business to learn the system at their own pace and through this to build a confidence in and love for the software.
Offering a service like this helps Tower Systems provide a more enjoyable customer service experience. We are able to settle new users in away from the help desk, through a service where there is little time pressure.
This is another Tower Systems AdvantageTM of which we are very proud.
We have been developing new content for our weekly online training workshops for retailers using our POS software.
In the next round of training opportunities to be released in the coming weeks you will see many new topics including these four:
These sessions and the others yet to be announced will provide fresh training opportunities for our retail business partners in 2015. We are excited to be offering fresh practical training for small business retailers and through this to demonstrate our commitment to driving business performance as well as business efficiency.
I can’t thank you enough. I know I made a mistake not having virus protection and your people helped me anyway.
One of our POS software customers this weekend was hit with a virus and we helped them overcome the resulting challenges. Their appreciation was terrific. Kudos for a job well done by one of our team members.
We are proud here at Tower Systems of the dedicated team of professionals who care for our customers.
In our work with small business retailers we have been fortunate to see many different sales counter situations. The best retail sales counters are the ones run in a structured and professional way.
We are often asked for advice on management of the counter. Here are nine points of advice for counter management (outside of direct sales) which our customers have found useful. This list is our retail management advice today.
In helping retailers use our Point of Sale software we often find ourselves helping beyond the technology. Developing and sharing this list is one example of our broader help of small business retailers.
Tower Systems is not one person or even a few people. Tower Systems is a team of IT and customer services professionals working together to deliver to small and independent retailers excellent POS software backed by excellent service.
Through the year when people take a break to refresh and recharge other team members step in to ensure continuity of service. Our services continue right through, even this blog and our other public facing contact points.
Being available regardless of individual leave situations is essential in any business serving small business retailers as these businesses themselves never close.
Customer service is as much about easy contact access as it is about the knowledge shared. Often we find contact is about talking through questions and processes more so than problems as such.
Thanks for being human.
This is what one happy customer calling our after hours POS software help desk line said. Earlier on Jan. 1, 2015 they had called their bank and their internet service provider and got lost in the maze of automated phone systems. With us, the phone was answered by a human and the question was quickly answered.
We loved their response to our service.
Thanks for being human.
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