The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Categorypoint of sale software

CLOUD OUTAGE REINFORCES THE CARE NEEDED IN POS SOFTWARE CLOUD CONSIDERATION

June 14, 2016
3 Min read
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The outage of the Amazon cloud services caused by storms in Sydney recently serves as a reminder of the approach a business takes to moving its IT infrastructure to the cloud. This is especially true for small business retailers where IT investment tends to be in one solution or path rather than multiple paths for redundancy.

The Amazon outage knocked out access to software facilities and data for many businesses according to the news reports. Those unprepared for such an eventuality could only wait for access to be reestablished. This came at a cost to business not only from lost revenue but also from lost productivity for employees located elsewhere, far away from the storms, where the roles of employees entirely depend on access to software and data in the cloud.

The level of protection for a business against the eventuality of the storms in Sydney is up to the business. It is a function of the amount of money they might spend protecting their software and data, providing multiple paths to their software and data. This is what we mean by redundancy. Redundancy is expensive as it is effectively duplication of assets.

The questions for small business retailers is how much are you prepared to spend on such protection? As you spend more, the coast effectiveness of a cloud based solution can become prohibitive compared to the alternative.

Here at Tower Systems we offer the best of both worlds, cloud and non-cloud, from which our retailer partners can choose.

  1. Our customers and run a local desktop solution where they are in full control.
  2. They could also run a local solution with elements of clad based benefits.
  3. They could also run 100% in the cloud, fully hosted and fully shielded from managing the computer and data management infrastructure.

As we are in control of the software and the infrastructure options, our customers can choose from these options or alternatives in between that may better suit their local business needs. This the ultimate flexibility as each business different, each business faces different challenges, is at different stages in the business lifecycle and has different levels of capital available for infrastructure.

Whether cloud is right for a business is a function of many factors. Our job as a software company is to offer the ultimate in flexibility through best practice software, technical hosting and access alternatives, timely support and options around migration paths as appropriate to the needs of the businesses.

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SUNDAY RETAIL MANAGEMENT TIP: HOW TO CHOOSE LOCAL COMMUNITY GROUPS AND CHARITIES TO SUPPORT

June 12, 2016
5 Min read
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Local small business retailers are asked to support local schools, community groups and charities on an almost daily basis. While community groups and charitable organisations beat a path to the doors of local businesses, so do individuals engaged on personal fundraising of their own for a cause or for an other individual.

It is tough making the call about which organisation to support or not for there is a real fear that declining will hurt the business. Often, small business retailers do not look for an uptick in business from a charity support decision but they do worry about a decline.

So how do you choose which local business you support?

Requests from schools, charities and other community for donations can be a challenge for any size business. If you do not take a structured approach to this you will find yourself giving away plenty for little or no return.

Requests are often loaded with guilt. People can be passive aggressive in their approach. Often, people requesting help leverage pester power. It can be hard to say no. There are too many stories of retailers giving a gift as a prize, receiving the Thank You poster and achieving no benefit for the business.

Our advice is to manage your philanthropy as you would any business activity.

THE PRIZE / GIFT

Decide the amount in cash or product value or both that you are prepared to donate in a full year, calendar year or financial year.

Our recommendation is you give away cash, but in the form of a voucher to spend in your business. This ensures that value of the gift or prize is greater than the cost of it to your business.

The best mechanism for giving away cash or an amount to spend in-store is to do it by way of a gift voucher. Use your software to manage this as any manual approach is dangerous and time-consuming.

YOUR PITCH, NOT THEIRS

Get on the front foot and write to local community groups outlining that you budget a year in advance. Seek their submissions. With this advice sheet we have included the text of a suggested letter. Please read the letter as it outlines the approach we suggest and why. It is important you communicate this with all community groups.

On the page after the letter is a suggested notice for use in-store when you are asked for donations.

HOW TO PICK GROUPS TO SUPPORT

Focus on community groups that support you. That is, groups with members who support you. The more they support you the better you are able to support the community.

Be prepared to ask where people shop for the items you sell in your business. Ask if they will change in return for your support.

Asking these questions underscores to you the importance of approaching the decision as a business decision.

Be thoughtful and deliberate. Support the groups that support you. This is important as it helps you stay within a budget.

LET YOUR SHOPPERS CHOOSE

If you run discount vouchers and if customers say they don’t want the voucher, invite them to contribute the voucher to a local group – one of three you setup for in the business. Every month, two months or three months, tote up the vouchers and give the group a parentage of the total voucher value ‘voted’ for them.

This idea could be in addition to any giving program you run in the business. It offers a daily reminder of your commitment to local giving.

Grill’d burgers run a program kind of like this where each shopper is given a bottle cap, which they place in a tub to vote on a group to receive a cash donation for the month. The process of groups submitting to be considered is onerous. You can find out more about that program with this link – it is a good place to research what others do: https://www.grilld.com.au/localmatters/

REWARD ENGAGEMENT

In addition to any direct gift, consider an offer whereby anyone who is a member of the group who shops with you accrues an amount you donate to the group. You could manage this through your software. It could be you offer a discount to the shopper as well as accruing a value for the group.

This type of program could also be in addition to your core giving program as the value here is driven by sales – hopefully, incremental sales.

EDUCATE GROUPS ABOUT GOOD ENGAGEMENT

Here are things groups you support can do to help your business. You should ask them to do these things:

  1. Tell members to buy from you.
  2. Write about your business on their Facebook page.
  3. Distribute flyers of your offers.
  4. Have you speak at a meeting.

WRITE ABOUT YOUR ENGAGEMENT

Once you have a decision on which groups you will support, write about this in your newsletter and on Facebook. Not just once but multiple times. Invite them to provide you with content to publish too. Talk about their good works.

Ask them to write about you too.

Your giving has to serve your heart and serve your business. Going about it in a structured way will ensure you meet your objectives.

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SCALE INTEGRATION WITH POS SOFTWARE HELPS SMALL BUSINESS RETAILERS

June 11, 2016
2 Min read
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The integration with scales for the Tower Systems POS software provides retailers with options for how they sell. While selling packaged goods is no doubt faster at the sales counter, offering ‘bulk’ prices can change the pitch of the business.

The Tower Systems POS software scale integration is in use today in:

  1. Confectionery shops.
  2. Fruit shops.
  3. Supermarkets.
  4. Pet food shops.
  5. Garden centres

In each case while the business may be significantly different, the principle is the same – the software handles the sale of items based on weight and this is a terrific differentiator for plenty of businesses that want to sell items by weight and thereby offer a volume type of pricing.

The POS software scale integration completed by Tower Systems has gone through the processes required for authentication and certification. This enables us to sell it to small business retailers with confidence and certainty. This is vital to their leveraging the facilities for their business.

Scale integration is one of a range of specialty integrations in the Tower Systems software to help small business retailers drive better business outcomes. We are experts at delivering seamless trusted integrations that serve the needs of our large small business retail community.

We recommend integrating our specialist retail software with the Data Logic Magellan 8400 scales and scanner. This powerful POS scanner/scales hybrid installs directly into your counter top and provides:

  1. All-Weighs Scale Platter with integrated Produce Lift Bar or Produce Rail™
  2. FirstStrike advanced decoding software delivers the best performance in reading poor quality labels
  3. Aggressive and ergonomic 360° 5-sided scanning
  4. Host Download – Lowers Service Cost and Improves Operations
  5. Diagnostic Reporting – For improved preventative maintenance
  6. Productivity Index Reporting™ – Helps identify poorly printed labels
  7. Cashier Training™/ Ergonomic Index – Identifies Poor Scanning/Weighing Habits

Our expert staff can install and activate the scales integration module into your Tower Systems retail software remotely.

And with each integration comes a new relationship that can help our retailers in their businesses.

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WHY SMALL BUSINESSES MATTER TO AN ECONOMY – a view from our POS software company

June 6, 2016
2 Min read
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We hear from politicians regularly that small businesses are the lifeblood of the economy, that they are the single largest employer and that they matter in cities and towns across Australia.

Beyond Australia, politicians elsewhere make the same claims. They talk up small business as if them doing this helps the channel.

Sadly, most politicians only talk about small business when they want votes. Once in government, they do too little to support this most vital of economic sectors.

Here at Tower Systems, we only serve independent small businesses. Every one of our POS software clients is a small business owner. We prefer small businesses because we understand them, believe in their importance and provide a type of service tailored specifically to them.

Thinking about our commitment to small businesses recently we engaged in a discussion internally about why we think small businesses matter to the economy. This was interesting as the discussion showed that our belief and commitment go beyond the company position. Deep in the company we believe in small business.

Economically, small businesses make an extraordinary contribution to the economy. They pay a higher proportion of income as taxes than big businesses – because small business owners are less likely to engage in tax minimization or to send income offshore like we see from bug businesses.

Small businesses serve local communities with local employment, local community engagement and local infrastructure support.

Small businesses move quickly. There is less red tape, meaning small businesses can embrace opportunities faster and thereby deliver outcomes sooner than big businesses.

Small businesses are terrific labs for change. We have seen valuable changed in how things are done evolve from small business engagement.

Small businesses foster entrepreneurship. Economic growth comes, in part, from business start ups. Small businesses are excellent incubators for business start ups, keeping this part of the economy moving at a valuable pace.

These are just some of the reasons we came up with on why small businesses matter to any economy. We publish them today to reinforce our commitment and show that our support for the sector is based on firm beliefs and deeply help commitments.

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TOWER SYSTEMS HELPS SMALL BUSINESS RETAILERS TRACK PRODUCT SAMPLES AND GIVEAWAYS

June 1, 2016
2 Min read
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A trend is emerging in the leveraging of product giveaways, promotions and samples – that of tracking the movement of these through the retail store, understanding the rate of giveaway, the basket into which they are given and other data about the shopper engaging with the opportunity.

Thanks to smart marketing tools in the Tower Systems POS software for small business we are helping retailers and their suppliers to leverage these opportunities. We are tracking transactional data and facilitating access to this by retailers and their supplier partners.

The result is even more supplier support for these in-store promotions. This, in turn, helps retailers to grow their businesses thanks to the support of suppliers for the campaigns.

Our work is on both sides of the opportunity – with retailers as well as with suppliers. We are proud to be helping to bring both together on this opportunity and are excited by the results we are seeing though this work.

This work is another example of how Tower Systems is not your average POS software company. We are genuinely and actively engaged in helping our customers, small business retailers, to improve the economic performance of their businesses through software innovation as well as business operational innovation.

In a range of retail channels including pet shops, bike shops, garden centres, newsagencies and gift shops we have opportunities for helping retailers to leverage product giveaway opportunities and through this to make their businesses more appealing to suppliers who might otherwise have overlooked their businesses for larger corporate businesses.

The core we can help small business retailers compare with big businesses the better. This is a key part of the Tower Systems POS software mission.

If you are a supplier, please connect with us through our entry portal at sales@towersystems.com.au and one of our retail strategy experts can work with you on guiding the process for connecting with retailers and leveraging product giveaway data so it is useful and meaningful for you and your business.

If you are a retailer keen to have more tools with which to compete against bin business, reach out to us, see for yourself the Tower AdvantageTM and how it could help your independent retail business.

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TOWER SYSTEMS AT SHOPTALK 2016 THIS WEEK

May 18, 2016
1 Min read
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IMG_0036Some from the leadership group of Tower Systems are at the Shoptalk 2016 conference in Las Vegas this week. Shoptalk is a leading-edge conference bringing together 3,000+ retail and technology professionals to explore the future.

Our participation here for the four agenda-filled days is with particular focus on our constituency of small and independent retailers and how tech is evolving in service of their growth.

The event is halfway through and already there are valuable learnings and future-beneficial connections as we focus on continuing to deliver best-practice POS software to our 3,500+ customers.

The photo is from the presentation by Steven Lowy of Westfield – as fascinating insight into their extraordinary innovation.

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BEING FIRST WITH ELECTRONIC INVOICES BENEFITS TOWER POS SOFTWARE RETAILERS

May 3, 2016
1 Min read
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We are thrilled to again be first with a major supplier to many of our customers, delivering to them excellent time savings, enabling them to compete more effectively. This is important as retailers that share a retail channel are competitors with each other – any advantage has to be exploited.

Today’s announcement is the result of hard work by plenty in our team.

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MORE FREE POS SOFTWARE TRAINING FOR SMALL BUSINESS RETAILERS

April 26, 2016
1 Min read
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Here is the latest round of free POS software training Tower Systems is proud to offer its customers.

Each one of these sessions is free to access, live and genuinely interactive.

We publish the list here as proof of us living up to our word of offering free on-going training.

Our customers can book any time online through our live training portal – another self-serve facility offered by Tower Systems to its customers.

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For a full list of free live POS software training, check out our website. From there you can book, see the topics, see the detail of what will be covered and add the event to your online calendar. Smart software training bookings, another Tower AdvantageTM.

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SUNDAY SMALL BUSINESS MANAGEMENT ADVICE: BE MEMORABLE

April 24, 2016
3 Min read
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Memorable customer service is the most important point of difference a retail business can have, especially a business which does not make what it sells and therefore could have its products being sold by any other business apple to reach the same pool of shoppers.

We call it memorable customer service because it truly has to be that … memorable. So memorable that it is praised by your customers to others.

Good customer service should be the norm, the lowest hurdle any retail business can jump. Memorable customer service, the level of customer service that makes a shopper talk about the experience to their friends, must be the goal and it is the word of mouth from these customers that is a factor in driving traffic growth.

Memorable customer service is just as vital to Point of Sale software companies as it is for retail businesses. Since we own retail businesses as well as our POS software company we see it, live it and reach for it from both sides.

This is why we work hard to encode the ability to focus on customer service in our Point of Sale software.  That’s right, retailers using our software have touch points they can leverage using software which help deliver the kind of memorable customer service we are talking about here.

Memorable customer service in retail, just as in a software company, is experiences which exceed expectations, it delivers benefits outside of what you expect even from a good business.  In our IT company we compete with big IT companies and small, like us, IT companies. While we want our software to be the point of difference customers notice and talk about positively, it is our customer service which is loved and mentioned to colleagues more.  Realising this was an epiphany for us.

We focus on building stronger, better and more valuable software. But we also surround this, completely, with customer service experiences which are the very best of the best. This gives us, and our customers, the best of both worlds. And we love it ourselves.

Given that most retailers do not have products unique to their businesses, delivering memorable customer service is critical to the business plan.  Small and independent retailers can do this more easily and effectively than big retailers. From the genuine smile to shoppers to product knowledge to that extra information which helps a shopper get more out of the product purchased than they would have had the purchased the product elsewhere. This added value is the key and it can be delivered in almost any situation and with any product from a stapler through to a high-end road bike.

So, beyond our software and as part of our customer service focus, we seek out opportunities to help our customers deliver memorable customer service.  Indeed, this was one topic we covered in the recent face-to-face user meetings we ran in capital cities and major regional centres around Australia.

As a Point of Sale software company, our mission is to deliver constantly improving retail management software backed with memorable customer service and going beyond this with business insights and assistance which helps our retailers themselves deliver exceptional and memorable experiences to their customers.

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WHAT MAKES THE TOWER SYSTEMS POS SOFTWARE MAGENTO LINK A BEST PRACTICE SOLUTION FOR RETAILERS

April 23, 2016
2 Min read
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Not all POS Software Magento links are made equal. Some POS software Magento links are slow, out of date, not direct and / or cumbersome. Some make doing business online and in a bricks and mortar store from the same stock data set cumbersome,

Thanks to relationships developed in the US with the Magento team over years, Tower Systems offers a best-practice solution, one powerful, easy to use and ideal for independent retail businesses.

Linking directly with the Tower POS software it is a breeze to use – as the many e-commerce sites already using it can attest.

A weakness we have seen in some other products is their use of an old version of Magento. By using the latest release, we are able to deliver something far more useful and valuable to small business retailers. Indeed, we can show the difference live through sites we have developed even for our business retail and e-commerce businesses.

This use ourselves of our own software enables us to speak with experience and authority on these things. We are not selling you something thinking how it should work. No, we are selling something we use ourselves for our own retail business, something that meets our own exacting needs, something of which we are most proud.

Using our Magento link it is easy to share data, images and other vital content between your shop and your online store without extra time or technology overhead. The Tower Systems approach is a breeze to implement and manage.

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HERE AT TOWER SYSTEMS OUR MISSION IS TO HELP SMALL BUSINESS RETAILERS

April 21, 2016
2 Min read
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We were asked recently to explain our mission in a way small business retailers not familiar with technology will understand.

Tower Systems is an Australian POS software company that develops, sells and supports software for selected specialty marketplaces.

We only serve independent retail businesses.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  • We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  • We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  • Our help desk provides context for advice. Rather than the turn it off and turn it on advice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  • Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  • Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know technology scares people. We don’t want it to scare our customers.
  • We are accessible. You get to talk with real people all the time, including our leadership team.

This is what we stand for.

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WE LOVE POS SOFTWARE SUCCESS STORIES

April 20, 2016
1 Min read
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IMG_7492We love hearing POS software stories, stories from our small business retailer customers on how they are using our Point of Sale software to help their businesses in the service of their customers.

We heard one such success story from the folks at Tourist House recently, at one of our user meetings, on their use of our proprietary discount voucher loyalty software facilities to help their customers save on purchases tourist items from them.

Using the software in four retail locations in four cities, the POS software sits at the heart of the operation. The discount voucher facilities have proved to be terrific in helping with employee and customer engagement.

The stories of engagement have helped us understand from a real world perspective how our software can be used in a  range of situations to drive better business outcomes. Every feedback story adds to our knowledge and the narrative of Tower Systems.

We are grateful for customer engagement like this. It puts wind in our sales, a spring in our step.

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THE JB HI FI 3 FOR $10 IS EASY WITH OUR POS SOFTWARE

April 18, 2016
2 Min read
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IMG_8947Retailers using the Tower Systems POS software can easily handle package or bundled offers, like the JB Hi Fi 3 for $10 offer they are running for greeting cards.

Using our smart small business POS software, retailers can run bundled deals like we see in JB Hi Fi with ease. Small and independent retailers can match the retail giant simply and easily. This is important as offers like this make price comparisons difficult.

In addition to bundled offers like this, the Tower software also handled multi buys where shoppers can purchase over time, reaching an award point where they get free product.

These facilities are in addition to myriad other discounting options including catalogues, loyalty facilities, discount vouchers and more.

All of these tools help small business retailers to be competitive in their offers, competitive against other local businesses, competitive against online and competitive against big businesses, like JB Hi Fi.

The beauty of offers like the JB Hi Fi offer is shoppers are drawn to the deal of Three cards for $10 and often times purchase one card at a higher margin for the retailer. Our software handles this, kicking in the Three for $10 pricing offer only when the shopper purchases the three cards. This counter management based on volume is easy and automatic – delivering good outcomes for the retailers and ensuing maximum margin.

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POS SOFTWARE KNOWLEDGE BASE MAKES ACCESSING HELP EASY

April 16, 2016
1 Min read
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The ever-evolving knowledge based helping users of the Tower Systems POS software is easily accessible, using natural English searches.

While the Tower Systems team enhanced knowledge base content, users themselves can provide feedback within knowledge base articles, adding value to the information seeking experience. It is accessible 24/7. It is also referred to in help desk calls as part of the training process and to provide customers with step by step advice on how to do something – if that is appropriate to a specific call.

Knowledge base resources include videos as well as text based articles. Indeed, there are more than 100 knowledge base accessible videos.

The knowledge base approach by Tower Systems is a good example of the open and interactive approach taken by the company to serving its small business retailer customers.

Here is one example one knowledge base article of several on the end of shift process accessible through the Tower Systems POS software knowledge base.

Screen Shot 2016-04-13 at 6.39.11 am

The Tower Systems knowledge base can be accessed from any internet connected device including desktop computers, tablets and smartphones. Yes, it is iPhone ready.

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LOCALLY DEVELOPED POS SOFTWARE FOR AUSTRALIAN LOCAL RETAIL BUSINESSES

April 14, 2016
1 Min read
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As overseas online businesses compete with local retailers for sales of almost anything, so too do overseas based POS software companies compete with Australian software companies.

Here at Tower Systems, we understand local. We understand our local retail business customers. we understand their shoppers. We understand what being local is all about and why it matters to our customers and the communities in which they serve.

This is what being local is really about, it is about being knowledgable of and engaged with your local community.

Through our POS software and through our customer service we live and breathe the local message. Our actions speak for us through locally focussed software changes and how we serve and connect with our customers.

here is a short video explaining our local pitch. This video serves multiple purposes: it speaks to our in-house video production facilities, it has our owner speaking up for us and what we stand for, it shows our commitment to plain speaking anyone can understand and it speaks to our professionalism that you can trust.

This is the Tower Advantage, our Tower Advantage, offered to you.

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FREE TRAINING FOR POS SOFTWARE USERS THIS WEEK

April 4, 2016
1 Min read
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Screen Shot 2016-04-03 at 9.09.06 amTower Systems is proud to offer free and live training opportunities for users of its POS software this week. We have two local user meetings, in Geelong and the Gold Coast and online. The two user meetings are the latest in our series of capital city and major regional centre meetings – face to face with our customers, providing free training and business development strategy.

The online session on End of Shift Reports is fully booked. We are running this session again in the coming weeks.

In addition to the live training opportunities, our customers continue to have access to an extraordinary library of video based training and text based training – making POS software training easy to access from anywhere and at any time.

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BUSINESS INTELLIGENCE PLATFORM FOR SMALL BUSINESS RETAILERS ATTRACTING KUDOS

April 1, 2016
1 Min read
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The Retailer Visual Deck released by Tower Systems to its small business retailer customers earlier this year is generating terrific responses as retailers see the power of the visual compared to the traditional POS software reports.

This cloud-based platform is accessible from anywhere. It provides live access to retail business performance KPIs, helping small business retailers better understand what is happening in their businesses.

The Visual Deck is a new product from Tower Systems. Accessible from any internet connected device, this platform provides you with a fresh view of your business performance data. Visually reporting on revenue, gross profit, transaction count, items per sale, units sold, average transaction value, by month, week, day and day of week – easily allowing you to compare trading periods.

Cloud based, this new business intelligence platform is available on a month to month or annual basis. Called the Visual Deck, It is visual because, well, your business data is presented in a visual way. It is a deck because it is a platform off of which you can see far and wide.

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TAGS CHANGE THE WAY SMALL BUSINESS RETAILERS TRACK INVENTORY

March 31, 2016
1 Min read
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The introduction of tags in the Tower Systems POS software last year added to an already powerful reporting suite for our retail customers.

Using tags our retailers can take a horizontal slice through their business data across departments, categories and suppliers, linking items based on a licence or sole other connection relevant to the business.

Tagging is smart easy and powerful, providing small business retailers a fresh view of their businesses, one unique to Tower Systems.

We have been demonstrating the value of tags in our user meetings, [providing our customers with ah ha moments when they see it, get it and realise the power for their businesses through the unique view of business performance available to them.

Tagging inventory items is another point of difference we have been able to leverage for growth among our small business retail user community.

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SUNDAY SMALL BUSINESS RETAIL MANAGEMENT ADVICE: 6 WAYS TO PROMOTE YOUR POINT OF DIFFERENCE THIS WINTER

March 27, 2016
2 Min read
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Winter can be tough for some people. It can be tough for retail too as traffic is often down. Independent retailers have an opportunity to leverage the season, to make it more enjoyable for you and your customers.

Here are six suggestions to get you thinking abut winter differently:

  1. Reach out to retirement villages and nursing homes. Pack up key items from your shop and tele it on the road – go to those customers who can’t come to you because of the cold.
  2. Offer free delivery. If option one does not work for you promote a delivery service so people shut in can still get their  fix. Be the retailer who goes the extra mile.
  3. Add to your customer service. have somewhere people can place their umbrellas and raincoats when they enter.
  4. Keep your shop warm. Offer hot coffee, tea or hot chocolate. Maybe have a slow cooker with some delicious home cooked vegetable soup using a recipe from a magazine you have in-store.
  5. Have a summer sale. In the middle of winter, at the coldest, have a blow-out sale and call it something like a SIZZLING SALE. Get people warm with great prices.
  6. Change your music playlist. If you’re using an online music service, select brighter, warmer music.

If your shop is in a really cold area consider an outer door to keep the warmth in. They do this a lot in Europe and the US in Winter.

Winter is a seasoning which you can show off your point of difference and get people seeing your retail business differently.

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EASTER POS SOFTWARE HELP DESK COVERAGE

March 24, 2016
1 Min read
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While our main offices will be closed over the Easter break, our after hours and emergency numbers will be accessible to our customers to ensure support for any time-sensitive issues encountered through the period.

We take the provision of support through extended public holiday periods seriously and have ensured all of our customers have contact details for after hours coverage. We have mailed and emailed details.

To all our customers – we hope you have good trading the Easter days you are open. We are here if you need us.

Through the Easter break we will publish our customer weekly comms as usual and maintain easy access to our knowledge base and other online resources.

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ALL POS SOFTWARE HAS BUGS, IT IS HOW YOU HANDLE THEM THAT MATTERS

March 22, 2016
1 Min read
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The Tower Systems POS software has bugs, not deliberate bugs, not bugs left in the software forever to frustrate customers.

What matters most about any software bug is how the software company reacts.

Tower Systems has a structured process to deal with with a report of a bug.

  1. We check that the bug is real, that we can recreate it at will.
  2. We research the bug to understand the cause.
  3. We unpack the programming code to track down a cause.
  4. We discuss resolution.
  5. We code resolution.
  6. We test the resolution in house.
  7. We test the resolution in the field.
  8. We advise those reporting the bug of correction.

This whole process is undertaken in partnership with our customers. This transparency builds confidence and demonstrates our commitment to engaged service of the businesses we serve.

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PERTH POS SOFTWARE USER MEETING

March 17, 2016
1 Min read
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IMG_7647This morning we hosted a POS software user meeting and training session providing group wide and one on one training opportunities for our customers. We are grateful our WA customers love our commitment to regular live open training opportunities like this.

What is interesting about these sessions is the supplier assistance we provide – answering questions other suppliers ought to answer but cannot as they do not make themselves accessible.

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